IT Application Manager - System Management & Configuration
Full Job Description
Job Purpose :
Seeking a skilled IT Application Manager with extensive experience in managing and optimizing critical systems, including Common Use Passenger Processing System (CUPPS), Baggage Reconciliation System (BRS), self-baggage drop, and Common-use Self-Service (CUSS) kiosks. The successful candidate will play a pivotal role in ensuring the seamless operation, integration, and enhancement of these systems within the environment.
Key Accountabilities :
1. System Management :
- Lead the implementation, configuration, and ongoing management of CUPPS, BRS, SBD, and CUSS kiosks.
- Collaborate with cross-functional teams to define system requirements, workflows, and integration points to optimize passenger processing and baggage handling.
2. Integration and Interoperability :
- Oversee the integration of CUPPS, BRS, self-baggage drop, and CUSS kiosks with other systems.
- Ensure seamless data flow and synchronization between these systems to enhance passenger experience.
3. System Performance and Availability :
- Monitor the performance and availability of CUPPS, BRS, self-baggage drop, and CUSS kiosks, proactively addressing any technical issues to minimize disruptions.
- Implement performance tuning and optimization strategies to ensure smooth operations during peak hours.
4. Security and Compliance :
- Implement robust security measures and protocols to protect passenger data and ensure compliance with industry regulations and standards.
- Conduct regular security assessments and audits for the systems under management.
5. Vendor Management :
- Collaborate with vendors to assess new releases, updates, and enhancements for CUPPS, BRS, self-baggage drop, and CUSS kiosks, overseeing their successful implementation.
- Manage vendor relationships to ensure timely support and issue resolution.
6. User Support and Training :
- Provide technical support to staff and passengers, addressing inquiries related to CUPPS, BRS, self-baggage drop, and CUSS kiosks.
- Develop training materials and conduct training sessions for personnel and users to ensure efficient utilization of self-service systems.
Education : B.Tech / M.Tech in Computer Science
Experience : 7 to 10 years of hands-on experience in DevOps managing complex architecture in a multi-cloud environment.