IT Product Engineer Manager

South Avenue, Delhi, India

BCG is committed to hiring and developing top talent. We are experiencing high levels of growth and are therefore seeking an experienced systems analyst for Software-as-a-Service (SaaS) solutions in our Legal Icertis team.
The ideal candidate will be responsible for the configuration and operations of the Icertis platform within BCG supporting the firm’s Legal functions. Working in an Agile squad environment, the candidate will be a hands-on contributor to all aspects of the delivery cycle. As a key technical resource, the candidate will work closely with other groups in enabling new functionality, assisting with platform configurations, helping to define sprints, and partnering with members of the functional team and the product owner to define requirements. The candidate will be focused but not limited to:
Assist in completing tasks to implement, enhance and monitor health of the contract management system (Icertis)
Manage and run the Business efforts based on business priorities, developing user stories and system specifications through Software Development Lifecycle
Lead development efforts as well as supervise vendor resources during major initiatives
Assist with creation and implementation of comprehensive test plans to ensure the quality of applications prior to deployment
Assist with building change management and training plans for any new system implementations, and provide post-implementation support for users
Work with Legal & Risk stakeholders to document and test enhancements to existing systems
Work closely with the vendor to understand the functionality of the SaaS solution
Create and maintain the knowledge articles for Level 1 support by the Service Center
Perform technical analysis of new business requirements
Assist and provide technical support on issues, to ensure proper root cause analysis and quick remediation
Work collaboratively with team in supporting the current application environment
Applying Agile product delivery methodologies and principles, including work estimation techniques
Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner
Leveraging strong analytical abilities and creative problem solving
Learning new tools and technologies with a high degree of technical competence
Advanced verbal and written communication skills
Showing a commitment to deliver high quality work on time
Expert problem-solving skills, with the ability to determine issue root causes and produce creative solutions
Working with multicultural distributed team located in different time zones and have the capacity to work on multiple projects concurrently.
Excellent documentation skills
Working independently with limited direction
Bachelor of Arts or Science degree, or equivalent, in a related field
Minimum of 7-9 years of experience supporting systems in an analyst role
Proven ability to understand and capture business requirements and implement those requirements in a product
Testing and quality assurance best practices preferred
Experience in working with cloud-based (SaaS) products and platform user support
Advanced knowledge of working with Microsoft Excel, PowerPoint, Visio, and task management software (i.e. JIRA or similar tool)
Experience working in an Agile team on critical line-of-business applications
Experience working with software systems management is required
Proficiency in speaking, writing, reading, and presenting in English is required
Experience with the Icertis platform is preferred
You don’t have to fit into a mould at BCG—there isn’t one. We seek people with strong drive, relentless curiosity, desire to create their own path, ability to work collaboratively, and the passion and leadership to make an impact. You’ll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career. You’ll be able to experience business on a genuinely global scale and learn how to bring together people from different cultures to uncover insights that challenge the status quo. You will work closely with a cross functional team that is collaborative, passionate and that holds themselves to a high standard. Your stakeholders are incredibly intelligent and analytical, and make business decisions with a global lens.

Company Details

Company Name
Boston Consulting Group

Job Details

Employment Type
Full Time
Job Location
South Avenue