Senior IT Supporter - Blue Yonder/JDA Dispatcher/WMS

Job Details

Delhi, Delhi, India
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Full Job Description

Required Experience :

- Bachelor degree or above in IT, business administration, logistics or a similar discipline

- Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management

- Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains :

a. WMS infrastructure support (must)

b. WMS configuration (must)


d. Integrator

- Very good knowledge in SQL

Roles & Responsibilities :

- The key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are :

1. Blue Yonder/JDA Dispatcher

2. Further related software packages as EMS, Parcel system

3. Oracle database

4. Citrix environment

- Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications

- Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition

- Daily professional support of implemented warehouse management systems in all technical aspects in

- In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams, etc.

- Structural, organizational and technical tasks supporting an efficient and high quality run of WMS are assigned to this position as key tasks.

- Any adhoc tasks as defined by management.

Behavior Skill :

- Ability to easily communicate on and switch between levels of abstraction depending on the target group and or product stage.

- Ability to proactively establish and maintain effective working relationships

- Ability to be a strong team player, as well as the ability to effectively influence technical teams.

- Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.

- Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense.

- Ability to deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines.

- Service minded and customer driven

- Effective communication skill (English)

- Excellent organizational, interpersonal, time management and communication