21 jobs in Accendra Health

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
**NICE CXone Contact Center - Senior Developer**
**Role Description:**
This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)
**Responsibilities:**
+ Confident in a client-facing role and possess the ability to manage multiple stakeholders.
+ Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
+ Build call flow designs that interact with backend systems using application program interfaces (API).
+ Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
+ Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
+ Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
+ Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
+ Understand business requirements with the ability to translate to technical requirements
+ Prepare design documents based on business requirements for the application development
+ Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
+ Review support tickets with leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
+ Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
**Skills:**
+ 6+ years of hands-on experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio)
+ 4+ years of hands-on experience of NICE CXone Studio experience
+ Working Knowledge of ProactiveXS and CXone Dialer Configurations
+ 4+ years of experience in programming in one or more of the following software languages: C#, C++, Java, JavaScript, Python
+ 5+ years of hands-on experience to develop, maintain, and troubleshoot webservice API calls
**Desired:**
+ Experience in Contact Center Dashboard Creation
+ Experience with Salesforce Marketing Cloud
+ Experience with AcuCall Contact Center Solutions
+ Base knowledge of intersystem networking, and data traffic flow between components.
+ NICE CXone Certification.
**Work Hours:**
+ This role requires working in India Standard Time (IST) hours overlapping US hours to ensure seamless collaboration with the US team and stakeholders
+ Working hours 3 pm IST - 12 Midnight / 5 pm IST - 2 am IST (will be decided)
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
POSITION SUMMARY
Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
ESSENTIAL JOB FUNCTIONS:
+ Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
+ Willingness to work in all different shifts of a 24x7 support organization.
+ Assist users with PC hardware, software, printer, or other IT-related issues.
+ Prioritize incidents and service requests according to defined processes to meet defined SLAs.
+ Serves as a point of escalation for Service Desk Associates.
+ Escalate incidents with accurate documentation to suitable technician, when required.
+ Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
+ Use remote tools and diagnostic utilities to aid in troubleshooting.
+ Research solutions through internal and external knowledgebase as needed.
+ Identify and learn appropriate software and hardware used and supported by the organization.
+ Develop help sheets and FAQ lists for end users.
+ Ensures technical knowledge and remediation steps are documented in process flow guides.
+ Reinforce SLAs to manage end-user expectations.
+ Provide suggestions for continual improvement.
+ Plans, conducts and directs the analysis of business problems with automated systems solutions.
+ Alert management to emerging trends in incidents.
+ Preparing training manuals and FAQ materials for easy-access end-user guidance.
+ Documenting processes and maintaining service desk records.
+ Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.
SUPPLEMENTAL JOB FUNCTIONS:
Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
**Qualifications**
EDUCATION & EXPERIENCE:
+ Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
+ High school diploma or equivalent.
+ Associate's or Bachelor's degree in technology-related field a plus.
+ Comptia A+, Comptia Network +, and ITIL certifications a plus.
+ Exceptional customer service orientation.
+ Ability to effectively prioritize and execute tasks in a high-pressure environment.
+ Experience working in a team-oriented, collaborative environment.
ADDITIONAL REQUIREMENTS:
+ Excellent communication skills in English.
+ Customer friendly mindset and Team player.
+ Ability to absorb and retain information quickly.
+ Ability to present ideas in user-friendly language.
+ Highly self-motivated and directed.
+ Keen attention to detail.
+ Proven analytical and problem-solving abilities.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
**Job Overview:**
We are seeking a talented and experienced Data Modeler to join our Data Operations team. This individual will play a pivotal role in understanding business processes and how they are enabled by data platforms. The Data Modeler will lead the design of data models and collaborate with technical architects and business stakeholders to ensure that data solutions align with business objectives and drive impactful decision-making.
**Key Responsibilities:**
+ **Lead Data Model Design:** Design and implement logical and physical data models that support business processes and ensure efficient data storage, retrieval, and integration.
+ **Business Process Understanding:** Work closely with business analysts and stakeholders to understand business requirements and translate them into data model designs that optimize business processes.
+ **Collaboration with Technical Architects:** Partner with technical architects to ensure that data model designs are aligned with platform architecture, security standards, and scalability requirements.
+ **Data Governance:** Ensure data models are compliant with data governance policies, ensuring high-quality data and consistency across systems.
+ **Data Platform Enablement:** Design data models that leverage the capabilities of data platforms (cloud, on-premises, hybrid) to enable real-time, scalable, and reliable business insights.
+ **Integration & ETL Design:** Collaborate on ETL (Extract, Transform, Load) strategies and data integration, ensuring the smooth flow of data across systems and its readiness for analysis and reporting.
+ **Continuous Improvement:** Monitor and optimize existing data models for performance and maintainability, ensuring they evolve to meet the changing needs of the business.
+ **Stakeholder Engagement:** Engage with business leaders and other stakeholders to understand evolving business needs and anticipate changes that could impact data model requirements.
+ **Documentation & Best Practices:** Create and maintain comprehensive documentation on data models, standards, and best practices for data management and design.
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. Master's degree is a plus.
+ Proven experience (5+ years) as a Data Modeler or in a similar data-related role.
+ Strong understanding of relational and dimensional data modeling techniques (e.g., Star Schema, Snowflake Schema, Entity-Relationship Diagrams).
+ Expertise in data modeling tools (e.g., Erwin, Microsoft Visio, IBM InfoSphere Data Architect).
+ Hands-on experience with data platforms (e.g., Snowflake, AWS, Azure, Google Cloud, SQL, NoSQL).
+ Solid understanding of business process modeling and how data models support business objectives.
+ Experience with data integration, ETL processes, and data warehousing concepts.
+ Knowledge of data governance, data quality, and best practices in data management.
+ Ability to collaborate effectively with technical and non-technical stakeholders, including business users and IT teams.
+ Excellent communication and documentation skills.
**Preferred Qualifications:**
+ **Prior experience in the healthcare industry** is preferred, including understanding of healthcare data models, regulatory requirements (e.g., HIPAA), and industry-specific challenges.
+ Experience with cloud-based data platforms (Snowflake Is preferred).
+ Familiarity with advanced analytics tools and platforms (e.g., Power BI, Tableau or Qlik).
+ Certification in data modeling or data architecture (e.g., DAMA, CDMP).
+ Familiarity with Agile or other project management methodologies.
**Key Competencies:**
+ **Analytical Thinking:** Ability to analyze complex data requirements and translate them into clear data model structures.
+ **Collaboration:** Strong teamwork skills, working effectively with cross-functional teams including business analysts, architects, and developers.
+ **Problem Solving:** Proactive in identifying and resolving data modeling challenges.
+ **Business Acumen:** Deep understanding of how data and business processes are intertwined and contribute to organizational success.
+ **Attention to Detail:** Ensuring that all data models are designed accurately and meet the necessary standards.
**Why Join Us:**
+ Be a part of a dynamic team working on cutting-edge data solutions.
+ Opportunity to impact key business decisions by designing data models that support critical business operations.
+ Collaborative, innovative, and flexible work environment.
+ Competitive salary and benefits package.
**To Apply:** Please submit your resume, portfolio, and a cover letter explaining your experience with data modeling and how you align with the responsibilities and objectives of this role.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
Senior CMS Engineer
Accendra Health is looking for an experienced CMS Engineer to join us and help drive digital marketing initiatives, implementation of greenfield solutions and migration/modernization of existing solutions.
**Responsibilities**
+ Lead and participate in the introduction and implementation of new technologies and frameworks including SaaS based digital experience platforms, headless architecture, edge computing and Gen AI
+ Work closely with marketing to create compelling omnichannel experiences and drive customer adoption, engagement, personalization and analytics
+ Develop project deliverables, proof-of-concepts, and pilot new technologies
+ Ensures quality code delivery from self, team members and vendors, including code review, verification against best practice, and quality testing
+ Assisting in the architecture of web and mobile applications
+ Developing technical solutions that map to user and business requirements and deliver value for the needs of the engagement/client
+ Applying best practices to optimize performance for improved scalability and user experience
+ Working closely with team members from other departments to implement solutions and solve problems
+ Implement personalization, audience segmentation, email campaigns, customer journey analytics while respecting security and privacy
**Skills**
+ HTML5, CSS, JavaScript, React, C#, .NET, NodeJS, Responsive Design, GraphQL
+ SaaS based Digital experience platform Sitecore AI/XM Cloud, personalization, security, SEO, search, workflows, commerce
+ Understand visual editor, personalization, customer journey analytics, audience segmentation, running campaigns,
+ Background with reusable components, templates, customization and analytics
+ Optimizing digital experiences for performance and scalability
+ Integrating digital experiences with third party systems such as ERP systems
+ Mobile/Omni channel experience
+ Migration experience from Managed services to in-House hosting and SaaS based headless architecture is a significant plus
+ Deploy on edge platforms such as Vercel, Netlify or GCP firebase
+ Certifications and System administration experience is highly preferred
**Education and Experience**
Bachelor's or master's degree in computer science, Engineering or Information Technology with 7+ years of hands on experience in relevant skills
**Preferred Certifications**
Developer Certification OR
System Administrator Certification
**Work Location**
Pune, India - Hybrid preferred, Remote possible for the right candidate
**Work Shifts**
The role is expected to have a significant overlap with the US time zones.
2PM - 11PM IST
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
**Job Description**
POSITION SUMMARY
Owens & Minor is looking for an Associate System Support Engineer to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices located in Owens & Minor locations globally. The Associate System Support Engineer is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes.
ESSENTIAL JOB FUNCTIONS:
+ Monitor production and non-production systems are located at Owens & Minor offices, data centers, distribution centers, and warehouses.
+ Having experience of solarwinds, juniper Mist, Meraki, ServiceNow tools.
+ Respond to alerts and event-generated incident tickets effectively and efficiently. Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents.
+ Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures.
+ Review and update status of incidents in ticketing system.
+ Create trouble tickets with carriers for circuit issues.
+ Interface with internal IT groups and business units as needed to achieve incident or problem resolution.
+ Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems.
+ Participate in the transfer of information from one shift to the next.
+ Serve as mentor for junior NOC analysts to expand their technical skillset.
+ Must be available to be a part of a 24/7/365 rotational on-call schedule.
+ Experience in document creation based on scenario.
+ Co ordination with different vender for escalation in timely manner.
+ Provide Proactive and reactive support for infrastructure.
+ Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc.
+ Having knowledge of basic Linux, window, VMware monitoring.
SUPPLEMENTAL JOB FUNCTIONS:
Performs additional duties as directed. Effectively accomplishes set goals while primarily working in a remote capacity.
**Qualifications**
EDUCATION & EXPERIENCE:
+ 4 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
+ CompTIA A+ or Network+ certification preferred.
+ University degree in computer science or technical field preferred.
+ Experience supporting manufacturing/supply chain a plus.
KNOWLEDGE SKILLS & ABILITIES:
+ Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work.
+ Experience troubleshooting network problems and devices.
+ Experience using monitoring tools such as SolarWinds, Nagios, etc.
+ Experience troubleshooting Windows Server issues and performance.
+ Familiarity with Red Hat Enterprise Linux preferred.
+ Strong diagnostic skills: ability to assess incident criticality and determine when escalation is needed.
+ Ability to assess and prioritize incidents quickly while under pressure.
+ Familiarity with trouble ticketing systems such as Service Now.
+ Good written and spoken communication skills.
+ Familiarity with ITSM and ITIL best practices.
ADDITIONAL REQUIREMENTS:
+ Ready to work from office.
Training:
+ The post holder will be expected to undertake training to ensure that her/his skills are current.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
Our innovative company is looking to fill the role of Storage & Backup Administrator. Day-to-day activities include developing and documenting system specifications, implementing hardware and OS, maintaining high operational uptime stringent SLAs, coordinating with applications and database teams and other operational and project-based tasks please review the list of responsibilities and qualifications listed below.
ESSENTIAL JOB FUNCTIONS:
Key Responsibilities:
+ Perform tasks necessary to fulfill service level agreements with end-users regarding storage allocations, limitations, security, and availability.
+ Perform and test backups and restores to ensure that enterprise data is effectively protected.
+ Communicate and enforce, through system procedures, data storage retention policies.
+ Follow change control, incident response, and testing processes for modifications to storage appliances and software.
+ Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval.
+ Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements to the IT storage team.
+ Remain informed on storage laws, trends, and issues, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance.
+ Ensure that information storage measures and equipment adhere to all applicable laws and regulations.
+ Perform storage server/database transaction and security audits leading to identification and mitigation of security threats to enterprise data. Recommend and implement changes where necessary.
+ Create required reports in response to business user needs.
+ Develop, document, and maintain operational processes and tasks.
+ Understanding of Storage & backup automation Develop and maintain documentation related to patching processes and procedures.
+ Participate in on-call rotation for after-hours patching activities.
Information Technology:
+ Operational expertise with enterprise-class storage systems is a must for this position. Solid understanding of storage architecture design techniques, theories, principles, and practices.
+ Working technical experience with designing, building, installing, configuring, and supporting storage servers and management software.,
+ Hands-on IBM/NetApp/EMC storage troubleshooting experience
+ Hands-on experience in managing VTL E.g. Cybernetics
+ Hands-on experience Cohesity / TSM /IBM defender
+ Hands-on experience on SAN switch management
+ Understanding of Disaster recovery tools & management (VMware SRM /Zerto)
+ Understanding of ITIL processes and best practice
+ Understanding of SLA terms
+ Excellent troubleshooting abilities
Skills and Qualifications
+ Bachelor's degree in related field, or relevant experience
+ Minimum 5+ years of experience in Storage & Backup administration
+ Excellent communication skills. Ability to communicate effectively to the teams as well as IT Executive Management
+ Fluency in English, both written and spoken
+ Must be highly motivated and have a positive attitude.
+ Excellent communication, interpersonal and organizational skills
+ Proven track record working in a global and multicultural environment.
+ Critical thinking, Deductive thinking, Problem solving skills.
+ Must work well in a team environment.
+ Must have strong reporting and analytical skills.
+ Excellent listening and customer service skills
ADDITIONAL REQUIREMENTS:
+ Ready to work in 24X7 Shifts & on call schedule.
Training:
+ The post holder will be expected to undertake training to ensure that her/his skills are current.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
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At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.