31 jobs in AT&T
Lead Cybersecurity
Hyderabad
AT&T
Posted 4 days ago
Job Viewed
Job Description
**About the Company:**
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
As part of the AT&T Governance Enforcement, Assessment and Testing, Third Party Risk, and Emerging Technology Cyber Organization (GATE), you will support the Emerging Technology Team by leading and supervising a team of professionals who design and develop security protocols to safeguard AI systems from malicious actors. Develop tools and processes to analyze and mitigate AI security-related threats and vulnerabilities and implement strategies to defend AI systems against cyber-attacks. Research and evaluate emerging AI security technologies for effectiveness. Audit AI systems for security risks and ensure compliance and consult with stakeholders to ensure the secure deployment of AI systems.
**Experience Level:** 12+ years.
**Location:** Hyderabad / Bengaluru
**Responsibilities Include:**
The expert in this role will lead, support and guide team members in technical and functional matters in providing high-quality and actionable products / deliverables. Leads the team to success. Collaborates with leadership teams, provides subject matter expertise and insights. The Lead Cybersecurity in this role will -
+ Design and develop security protocols to protect AI systems from malicious actors.
+ Monitor AI systems and networks to detect potential security threats.
+ Create and implement strategies to protect AI systems from cyber-attacks.
+ Research emerging technologies in AI security and evaluate their effectiveness.
+ Work with stakeholders to ensure secure deployment of AI systems.
+ Maintain an up-to-date understanding of AI security principles and practices.
+ Execute plan tests for AI adversarial testing.
+ Be proactive and demonstrate the ability to analyze issues, generate ideas, and initiate action while achieving results.
+ Effectively manages multiple tasks / projects with close attention to detail and meets short turnarounds and deadlines.
+ Collaborate with leadership teams, provide subject matter expertise and insights.
+ Support and guide team members in providing high-quality and actionable intelligence products / deliverables.
+ Support, guide and mentor team members in technical and functional matters
The expert in this role will perform analysis of complex security issues and corresponding activities to help mitigate risk. Includes forward looking research, planning and strategy to strengthen our stance against future cyber security threats and attacks, and enhancing our mitigation techniques, processes, and technology solutions.
**Required skills:**
+ Overall - At least 12+ years of experience in performing security engineering and assessments of complex systems with AI / ML / Data Science capabilities and services
+ 4+ years of experience auditing existing AI or machine learning systems for security risks and compliance.
+ Development and implementation of AI content filtering mechanisms.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in AI or machine learning systems.
+ Identification and protection of sensitive data within AI solutions.
+ Design and implementation of strategies to protect AI systems from cyber-attacks.
+ Design and implementation of adversarial test plans.
+ Strong analytical and problem-solving skills
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Sense of urgency and attention to detail
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Experience designing, developing, and deploying secure AI systems.
+ Training in secure coding standards and best practices for AI-related projects.
+ Knowledge of ethical hacking techniques.
+ Ability to develop security protocols and policies.
+ Excellent communication, problem-solving, and analytical skills.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
Good to have AI knowledge / experience:
1. Familiarity with applying Artificial Intelligence (AI) or Machine Learning (ML) techniques in cybersecurity contexts (e.g., anomaly detection, threat hunting, behavioral analytics, or risk scoring).
2. Experience leveraging AI-enabled tools (such as Copilot for Security, Darktrace, CrowdStrike Charlotte AI, or custom LLM integrations) to enhance detection, response, and automation workflows.
3. Understanding of LLM safety, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
4. Exposure to data science fundamentals relevant to security (pattern recognition, supervised vs. unsupervised learning, model validation).
5. Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
6. Interest in leveraging GenAI for security operations, such as summarizing alerts, drafting reports, or automating incident triage.
\#Cybersecurity
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
As part of the AT&T Governance Enforcement, Assessment and Testing, Third Party Risk, and Emerging Technology Cyber Organization (GATE), you will support the Emerging Technology Team by leading and supervising a team of professionals who design and develop security protocols to safeguard AI systems from malicious actors. Develop tools and processes to analyze and mitigate AI security-related threats and vulnerabilities and implement strategies to defend AI systems against cyber-attacks. Research and evaluate emerging AI security technologies for effectiveness. Audit AI systems for security risks and ensure compliance and consult with stakeholders to ensure the secure deployment of AI systems.
**Experience Level:** 12+ years.
**Location:** Hyderabad / Bengaluru
**Responsibilities Include:**
The expert in this role will lead, support and guide team members in technical and functional matters in providing high-quality and actionable products / deliverables. Leads the team to success. Collaborates with leadership teams, provides subject matter expertise and insights. The Lead Cybersecurity in this role will -
+ Design and develop security protocols to protect AI systems from malicious actors.
+ Monitor AI systems and networks to detect potential security threats.
+ Create and implement strategies to protect AI systems from cyber-attacks.
+ Research emerging technologies in AI security and evaluate their effectiveness.
+ Work with stakeholders to ensure secure deployment of AI systems.
+ Maintain an up-to-date understanding of AI security principles and practices.
+ Execute plan tests for AI adversarial testing.
+ Be proactive and demonstrate the ability to analyze issues, generate ideas, and initiate action while achieving results.
+ Effectively manages multiple tasks / projects with close attention to detail and meets short turnarounds and deadlines.
+ Collaborate with leadership teams, provide subject matter expertise and insights.
+ Support and guide team members in providing high-quality and actionable intelligence products / deliverables.
+ Support, guide and mentor team members in technical and functional matters
The expert in this role will perform analysis of complex security issues and corresponding activities to help mitigate risk. Includes forward looking research, planning and strategy to strengthen our stance against future cyber security threats and attacks, and enhancing our mitigation techniques, processes, and technology solutions.
**Required skills:**
+ Overall - At least 12+ years of experience in performing security engineering and assessments of complex systems with AI / ML / Data Science capabilities and services
+ 4+ years of experience auditing existing AI or machine learning systems for security risks and compliance.
+ Development and implementation of AI content filtering mechanisms.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in AI or machine learning systems.
+ Identification and protection of sensitive data within AI solutions.
+ Design and implementation of strategies to protect AI systems from cyber-attacks.
+ Design and implementation of adversarial test plans.
+ Strong analytical and problem-solving skills
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Sense of urgency and attention to detail
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Experience designing, developing, and deploying secure AI systems.
+ Training in secure coding standards and best practices for AI-related projects.
+ Knowledge of ethical hacking techniques.
+ Ability to develop security protocols and policies.
+ Excellent communication, problem-solving, and analytical skills.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
Good to have AI knowledge / experience:
1. Familiarity with applying Artificial Intelligence (AI) or Machine Learning (ML) techniques in cybersecurity contexts (e.g., anomaly detection, threat hunting, behavioral analytics, or risk scoring).
2. Experience leveraging AI-enabled tools (such as Copilot for Security, Darktrace, CrowdStrike Charlotte AI, or custom LLM integrations) to enhance detection, response, and automation workflows.
3. Understanding of LLM safety, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
4. Exposure to data science fundamentals relevant to security (pattern recognition, supervised vs. unsupervised learning, model validation).
5. Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
6. Interest in leveraging GenAI for security operations, such as summarizing alerts, drafting reports, or automating incident triage.
\#Cybersecurity
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
0
Senior Specialist Cyber Security: Remediation and Accelerated Delivery Program
Hyderabad
AT&T
Posted 4 days ago
Job Viewed
Job Description
**Senior Specialist Cyber Security** **:** **Remediation and Accelerated Delivery Program**
**About the Company:**
**At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you'll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create better customer experience.**
**About the Job:**
**The CSO (Chief Security Office) CSO Remediation & Accelerated Delivery (RAD) team is responsible for driving easy and effective solutions for Cyber Risk Reduction. The RAD team takes a multi-disciplinary and layered approach to risk reduction and remediation to support data security through focus on Cyber Security areas. This team is looking to add a Cyber Security Risk Remediation Lead to drive remediation and risk reduction. Key responsibilities of the role include:**
**- Driving cyber risk remediation across >15 technology areas**
**- Analyzing data based on risk**
**- Driving delivery teams to resolve risk through quantifiable actions and outcomes**
**- Managing difficult conversations to reduce risk across organizations.**
**- Shaping and investigating data to be actionable for remediation assignments**
**- Driving conversations to result in cyber compliance**
**Relevant Experience: 8 years**
**Location:** **Hyderabad/ Bangalore**
**Required skills:**
**Cyber/Technology Risk**
**Strong understanding of technology risk and vulnerability areas.**
**Experience with vulnerability scanning technologies across multiple layers (application, database, device, API).**
**Foundational knowledge of cloud security principles for both Azure and AWS.**
**General information security proficiency (such as CISSP or Security First Bronze, Silver, and/or Gold certifications).**
**Familiarity with the Software Development Life Cycle (SDLC).**
**Analytical and Problem-Solving Skills**
**Demonstrated ability to track issues and drive outcomes to resolution.**
**Strong analytical thinking and problem-solving skills.**
**Capacity for systems thinking and understanding of complex IT environments.**
**Experience in document management and maintaining organized records.**
**Communication and Interpersonal Skills**
**Excellent communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.**
**Proven capability to communicate effectively with leadership and stakeholders.**
**Experience managing difficult conversations and resolving conflicts professionally.**
**Organizational and Management Skills**
**Ability to manage multiple priorities and adapt to changing demands.**
**Experience with change control processes and quality management.**
**Strong document management skills.**
**Industry and Business Acumen**
**Awareness of emerging technologies and IT industry trends and directions.**
**Knowledge of finance and accounting principles, including financial forecasting and modeling.**
**Understanding of IT governance, IT audit and control, and general IT environment concepts.**
**Understanding and Application of AI**
**Familiarity with applying Artificial Intelligence (AI) or Machine Learning (ML) techniques in cybersecurity contexts**
**Experience leveraging AI-enabled tools (such as Copilot for Security, Darktrace, CrowdStrike Charlotte AI, or custom LLM integrations) to enhance detection, response, and automation workflows.**
**Understanding of LLM safety, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.**
**Exposure to data science fundamentals relevant to security (pattern recognition, supervised vs. unsupervised learning, model validation).**
**Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.**
**Desirable skills:**
**Prior experience with Telecom sector**
**Prior exposure to Cyber Security teams**
**Additional information (if any):** **Need to be flexible to provide coverage in US morning hours.**
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
**About the Company:**
**At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you'll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create better customer experience.**
**About the Job:**
**The CSO (Chief Security Office) CSO Remediation & Accelerated Delivery (RAD) team is responsible for driving easy and effective solutions for Cyber Risk Reduction. The RAD team takes a multi-disciplinary and layered approach to risk reduction and remediation to support data security through focus on Cyber Security areas. This team is looking to add a Cyber Security Risk Remediation Lead to drive remediation and risk reduction. Key responsibilities of the role include:**
**- Driving cyber risk remediation across >15 technology areas**
**- Analyzing data based on risk**
**- Driving delivery teams to resolve risk through quantifiable actions and outcomes**
**- Managing difficult conversations to reduce risk across organizations.**
**- Shaping and investigating data to be actionable for remediation assignments**
**- Driving conversations to result in cyber compliance**
**Relevant Experience: 8 years**
**Location:** **Hyderabad/ Bangalore**
**Required skills:**
**Cyber/Technology Risk**
**Strong understanding of technology risk and vulnerability areas.**
**Experience with vulnerability scanning technologies across multiple layers (application, database, device, API).**
**Foundational knowledge of cloud security principles for both Azure and AWS.**
**General information security proficiency (such as CISSP or Security First Bronze, Silver, and/or Gold certifications).**
**Familiarity with the Software Development Life Cycle (SDLC).**
**Analytical and Problem-Solving Skills**
**Demonstrated ability to track issues and drive outcomes to resolution.**
**Strong analytical thinking and problem-solving skills.**
**Capacity for systems thinking and understanding of complex IT environments.**
**Experience in document management and maintaining organized records.**
**Communication and Interpersonal Skills**
**Excellent communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.**
**Proven capability to communicate effectively with leadership and stakeholders.**
**Experience managing difficult conversations and resolving conflicts professionally.**
**Organizational and Management Skills**
**Ability to manage multiple priorities and adapt to changing demands.**
**Experience with change control processes and quality management.**
**Strong document management skills.**
**Industry and Business Acumen**
**Awareness of emerging technologies and IT industry trends and directions.**
**Knowledge of finance and accounting principles, including financial forecasting and modeling.**
**Understanding of IT governance, IT audit and control, and general IT environment concepts.**
**Understanding and Application of AI**
**Familiarity with applying Artificial Intelligence (AI) or Machine Learning (ML) techniques in cybersecurity contexts**
**Experience leveraging AI-enabled tools (such as Copilot for Security, Darktrace, CrowdStrike Charlotte AI, or custom LLM integrations) to enhance detection, response, and automation workflows.**
**Understanding of LLM safety, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.**
**Exposure to data science fundamentals relevant to security (pattern recognition, supervised vs. unsupervised learning, model validation).**
**Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.**
**Desirable skills:**
**Prior experience with Telecom sector**
**Prior exposure to Cyber Security teams**
**Additional information (if any):** **Need to be flexible to provide coverage in US morning hours.**
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
1
Sr. Associate Cyber Security - Vulnerability Management AI
Hyderabad
AT&T
Posted 4 days ago
Job Viewed
Job Description
**About the Company:**
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
The Senior Associate Cyber Security is responsible for supporting the AI enabled Vulnerability management from AT&T India. The team member collaborates with US and India Cyber Security teams to develop, implement and operationalize AI enabled VM capabilities in Application Security and Infrastructure Security in a DevSecOps framework.
**Roles & Responsibilities** :
+ **Develop next-generation AI capabilities** for detection, analysis, mitigation, and response
+ **Partner directly with Engineering & Operations teams** (incident response, security engineering, cloud security, insider threat, etc.) to accelerate delivery
+ **Collaborate with other Cyber teams, Policy & Compliance, and Tech Risk** to ensure alignment, scalability, and governance of solutions
+ **Break down complex problems** and unblock execution at critical moments
+ **Serve as a technical and strategic sounding board** across the organization
+ **Bridge innovation and operationalization** to ensure capabilities are production-ready and adopted at scale
**Experience Level:** 4+ years.
**Location:** Hyderabad / Bengaluru
**Primary / Mandatory Skills:**
+ Overall - at least 4+ years of experience in performing security engineering in application and infrastructure vulnerability management.
+ 3+ years of experience in application and infrastructure penetration testing.
+ 1+ years of experience in assessments of complex systems with AI / ML / Data Science capabilities and services.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in DevSecOps.
+ Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
+ Ability to perform Incident management.
+ Ability to design and implement strategies to AI systems from cyber-attacks.
+ Ability to design and implement adversarial test plans.
+ Strong analytical and problem-solving skills.
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Operate with urgency in high-stakes environments.
+ Solve complex, ambiguous problems without defined playbooks.
+ Engage across organizational boundaries.
+ Deliver outcomes-not concepts or prototypes alone.
+ Raise the standard for execution across the broader organization.
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Understanding of LLM, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
The Senior Associate Cyber Security is responsible for supporting the AI enabled Vulnerability management from AT&T India. The team member collaborates with US and India Cyber Security teams to develop, implement and operationalize AI enabled VM capabilities in Application Security and Infrastructure Security in a DevSecOps framework.
**Roles & Responsibilities** :
+ **Develop next-generation AI capabilities** for detection, analysis, mitigation, and response
+ **Partner directly with Engineering & Operations teams** (incident response, security engineering, cloud security, insider threat, etc.) to accelerate delivery
+ **Collaborate with other Cyber teams, Policy & Compliance, and Tech Risk** to ensure alignment, scalability, and governance of solutions
+ **Break down complex problems** and unblock execution at critical moments
+ **Serve as a technical and strategic sounding board** across the organization
+ **Bridge innovation and operationalization** to ensure capabilities are production-ready and adopted at scale
**Experience Level:** 4+ years.
**Location:** Hyderabad / Bengaluru
**Primary / Mandatory Skills:**
+ Overall - at least 4+ years of experience in performing security engineering in application and infrastructure vulnerability management.
+ 3+ years of experience in application and infrastructure penetration testing.
+ 1+ years of experience in assessments of complex systems with AI / ML / Data Science capabilities and services.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in DevSecOps.
+ Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
+ Ability to perform Incident management.
+ Ability to design and implement strategies to AI systems from cyber-attacks.
+ Ability to design and implement adversarial test plans.
+ Strong analytical and problem-solving skills.
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Operate with urgency in high-stakes environments.
+ Solve complex, ambiguous problems without defined playbooks.
+ Engage across organizational boundaries.
+ Deliver outcomes-not concepts or prototypes alone.
+ Raise the standard for execution across the broader organization.
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Understanding of LLM, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
2
Sr. Associate Cyber Security - Vulnerability Management AI
Bengaluru
AT&T
Posted 4 days ago
Job Viewed
Job Description
**About the Company:**
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
The Senior Associate Cyber Security is responsible for supporting the AI enabled Vulnerability management from AT&T India. The team member collaborates with US and India Cyber Security teams to develop, implement and operationalize AI enabled VM capabilities in Application Security and Infrastructure Security in a DevSecOps framework.
**Roles & Responsibilities** :
+ **Develop next-generation AI capabilities** for detection, analysis, mitigation, and response
+ **Partner directly with Engineering & Operations teams** (incident response, security engineering, cloud security, insider threat, etc.) to accelerate delivery
+ **Collaborate with other Cyber teams, Policy & Compliance, and Tech Risk** to ensure alignment, scalability, and governance of solutions
+ **Break down complex problems** and unblock execution at critical moments
+ **Serve as a technical and strategic sounding board** across the organization
+ **Bridge innovation and operationalization** to ensure capabilities are production-ready and adopted at scale
**Experience Level:** 4+ years.
**Location:** Hyderabad / Bengaluru
**Primary / Mandatory Skills:**
+ Overall - at least 4+ years of experience in performing security engineering in application and infrastructure vulnerability management.
+ 3+ years of experience in application and infrastructure penetration testing.
+ 1+ years of experience in assessments of complex systems with AI / ML / Data Science capabilities and services.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in DevSecOps.
+ Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
+ Ability to perform Incident management.
+ Ability to design and implement strategies to AI systems from cyber-attacks.
+ Ability to design and implement adversarial test plans.
+ Strong analytical and problem-solving skills.
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Operate with urgency in high-stakes environments.
+ Solve complex, ambiguous problems without defined playbooks.
+ Engage across organizational boundaries.
+ Deliver outcomes-not concepts or prototypes alone.
+ Raise the standard for execution across the broader organization.
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Understanding of LLM, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
The Senior Associate Cyber Security is responsible for supporting the AI enabled Vulnerability management from AT&T India. The team member collaborates with US and India Cyber Security teams to develop, implement and operationalize AI enabled VM capabilities in Application Security and Infrastructure Security in a DevSecOps framework.
**Roles & Responsibilities** :
+ **Develop next-generation AI capabilities** for detection, analysis, mitigation, and response
+ **Partner directly with Engineering & Operations teams** (incident response, security engineering, cloud security, insider threat, etc.) to accelerate delivery
+ **Collaborate with other Cyber teams, Policy & Compliance, and Tech Risk** to ensure alignment, scalability, and governance of solutions
+ **Break down complex problems** and unblock execution at critical moments
+ **Serve as a technical and strategic sounding board** across the organization
+ **Bridge innovation and operationalization** to ensure capabilities are production-ready and adopted at scale
**Experience Level:** 4+ years.
**Location:** Hyderabad / Bengaluru
**Primary / Mandatory Skills:**
+ Overall - at least 4+ years of experience in performing security engineering in application and infrastructure vulnerability management.
+ 3+ years of experience in application and infrastructure penetration testing.
+ 1+ years of experience in assessments of complex systems with AI / ML / Data Science capabilities and services.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in DevSecOps.
+ Awareness of AI-driven risks (e.g., adversarial ML, data poisoning, model hallucination) and their mitigation within enterprise environments.
+ Ability to perform Incident management.
+ Ability to design and implement strategies to AI systems from cyber-attacks.
+ Ability to design and implement adversarial test plans.
+ Strong analytical and problem-solving skills.
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Operate with urgency in high-stakes environments.
+ Solve complex, ambiguous problems without defined playbooks.
+ Engage across organizational boundaries.
+ Deliver outcomes-not concepts or prototypes alone.
+ Raise the standard for execution across the broader organization.
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Understanding of LLM, prompt engineering, or AI governance frameworks (e.g., NIST AI RMF, EU AI Act readiness) is a plus.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
3
Analyst Software Engineering - ServiceNow Platform Production Support-Tier 1
Hyderabad
AT&T
Posted 4 days ago
Job Viewed
Job Description
**Role:** ServiceNow Platform Production Support- Tier 1
**Location:** Bengaluru/Hyderabad
**Experience:** 4+ years (with Certified ServiceNow Administrator)
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment.
**Key Responsibilities**
**Incident Management**
+ Monitor ServiceNow queues and handle incoming incidents and service requests.
+ Log, categorize, and prioritize incidents based on impact and urgency.
+ Perform initial troubleshooting using knowledge articles and standard procedures.
+ Resolve common issues within defined SLAs.
+ Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.
**Request Fulfilment**
+ Process standard service requests such as:
+ User access requests
+ Basic configuration requests
+ Catalog request fulfilment
+ Tenant Application Code Deployment Requests
+ Ensure requests are completed within SLA timelines.
**Monitoring & Alerts**
+ Monitor system alerts, logs, dashboards, and integrations.
+ Acknowledge alerts and initiate predefined recovery actions where applicable.
+ Notify appropriate teams during system outages or performance degradation.
**User Support**
+ Provide first-level support to end users via portal, email.
+ Assist users with navigation and usage of ServiceNow modules.
+ Maintain clear communication with users regarding incident status and updates.
**Documentation & Knowledge Management**
+ Follow standard operating procedures (SOPs) and runbooks.
+ Create and update knowledge articles for recurring issues.
+ Maintain accurate ticket documentation and resolution notes.
**SLA & Compliance**
+ Ensure adherence to SLAs and operational procedures.
+ Maintain quality and compliance with support standards.
+ Participate in shift handovers and daily operational reviews.
**Required Skills**
**Technical Skills**
+ Good understanding of **ServiceNow platform**
+ Expertise in modules such as:
+ Incident Management
+ Service Request Management
+ Knowledge Management
+ Good understanding of ITIL concepts
+ Good troubleshooting skills in:
+ User access issues
+ Portal navigation
+ Standard ServiceNow workflows
+ Integration Flows
+ Authentications Method
+ Understanding of ticketing tools and support processes
**Soft Skills**
+ Strong verbal and written communication
+ Good customer service mindset
+ Ability to work in rotational shifts
+ Strong attention to detail
+ Ability to follow documented processes
**Preferred Qualifications**
+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules
+ ITIL Foundation Certification - preferred
+ Solid Understanding of:
+ Active Directory
+ User management
+ Email and notification troubleshooting
+ Update Sets and Deployment method
+ Exposure to ServiceNow support environment is a plus
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bengaluru, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
**Location:** Bengaluru/Hyderabad
**Experience:** 4+ years (with Certified ServiceNow Administrator)
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment.
**Key Responsibilities**
**Incident Management**
+ Monitor ServiceNow queues and handle incoming incidents and service requests.
+ Log, categorize, and prioritize incidents based on impact and urgency.
+ Perform initial troubleshooting using knowledge articles and standard procedures.
+ Resolve common issues within defined SLAs.
+ Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.
**Request Fulfilment**
+ Process standard service requests such as:
+ User access requests
+ Basic configuration requests
+ Catalog request fulfilment
+ Tenant Application Code Deployment Requests
+ Ensure requests are completed within SLA timelines.
**Monitoring & Alerts**
+ Monitor system alerts, logs, dashboards, and integrations.
+ Acknowledge alerts and initiate predefined recovery actions where applicable.
+ Notify appropriate teams during system outages or performance degradation.
**User Support**
+ Provide first-level support to end users via portal, email.
+ Assist users with navigation and usage of ServiceNow modules.
+ Maintain clear communication with users regarding incident status and updates.
**Documentation & Knowledge Management**
+ Follow standard operating procedures (SOPs) and runbooks.
+ Create and update knowledge articles for recurring issues.
+ Maintain accurate ticket documentation and resolution notes.
**SLA & Compliance**
+ Ensure adherence to SLAs and operational procedures.
+ Maintain quality and compliance with support standards.
+ Participate in shift handovers and daily operational reviews.
**Required Skills**
**Technical Skills**
+ Good understanding of **ServiceNow platform**
+ Expertise in modules such as:
+ Incident Management
+ Service Request Management
+ Knowledge Management
+ Good understanding of ITIL concepts
+ Good troubleshooting skills in:
+ User access issues
+ Portal navigation
+ Standard ServiceNow workflows
+ Integration Flows
+ Authentications Method
+ Understanding of ticketing tools and support processes
**Soft Skills**
+ Strong verbal and written communication
+ Good customer service mindset
+ Ability to work in rotational shifts
+ Strong attention to detail
+ Ability to follow documented processes
**Preferred Qualifications**
+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules
+ ITIL Foundation Certification - preferred
+ Solid Understanding of:
+ Active Directory
+ User management
+ Email and notification troubleshooting
+ Update Sets and Deployment method
+ Exposure to ServiceNow support environment is a plus
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bengaluru, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
4
Analyst Software Engineering - ServiceNow Platform Production Support-Tier 1
Bengaluru
AT&T
Posted 4 days ago
Job Viewed
Job Description
**Role:** ServiceNow Platform Production Support- Tier 1
**Location:** Bengaluru/Hyderabad
**Experience:** 4+ years (with Certified ServiceNow Administrator)
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment.
**Key Responsibilities**
**Incident Management**
+ Monitor ServiceNow queues and handle incoming incidents and service requests.
+ Log, categorize, and prioritize incidents based on impact and urgency.
+ Perform initial troubleshooting using knowledge articles and standard procedures.
+ Resolve common issues within defined SLAs.
+ Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.
**Request Fulfilment**
+ Process standard service requests such as:
+ User access requests
+ Basic configuration requests
+ Catalog request fulfilment
+ Tenant Application Code Deployment Requests
+ Ensure requests are completed within SLA timelines.
**Monitoring & Alerts**
+ Monitor system alerts, logs, dashboards, and integrations.
+ Acknowledge alerts and initiate predefined recovery actions where applicable.
+ Notify appropriate teams during system outages or performance degradation.
**User Support**
+ Provide first-level support to end users via portal, email.
+ Assist users with navigation and usage of ServiceNow modules.
+ Maintain clear communication with users regarding incident status and updates.
**Documentation & Knowledge Management**
+ Follow standard operating procedures (SOPs) and runbooks.
+ Create and update knowledge articles for recurring issues.
+ Maintain accurate ticket documentation and resolution notes.
**SLA & Compliance**
+ Ensure adherence to SLAs and operational procedures.
+ Maintain quality and compliance with support standards.
+ Participate in shift handovers and daily operational reviews.
**Required Skills**
**Technical Skills**
+ Good understanding of **ServiceNow platform**
+ Expertise in modules such as:
+ Incident Management
+ Service Request Management
+ Knowledge Management
+ Good understanding of ITIL concepts
+ Good troubleshooting skills in:
+ User access issues
+ Portal navigation
+ Standard ServiceNow workflows
+ Integration Flows
+ Authentications Method
+ Understanding of ticketing tools and support processes
**Soft Skills**
+ Strong verbal and written communication
+ Good customer service mindset
+ Ability to work in rotational shifts
+ Strong attention to detail
+ Ability to follow documented processes
**Preferred Qualifications**
+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules
+ ITIL Foundation Certification - preferred
+ Solid Understanding of:
+ Active Directory
+ User management
+ Email and notification troubleshooting
+ Update Sets and Deployment method
+ Exposure to ServiceNow support environment is a plus
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bengaluru, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
**Location:** Bengaluru/Hyderabad
**Experience:** 4+ years (with Certified ServiceNow Administrator)
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment.
**Key Responsibilities**
**Incident Management**
+ Monitor ServiceNow queues and handle incoming incidents and service requests.
+ Log, categorize, and prioritize incidents based on impact and urgency.
+ Perform initial troubleshooting using knowledge articles and standard procedures.
+ Resolve common issues within defined SLAs.
+ Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.
**Request Fulfilment**
+ Process standard service requests such as:
+ User access requests
+ Basic configuration requests
+ Catalog request fulfilment
+ Tenant Application Code Deployment Requests
+ Ensure requests are completed within SLA timelines.
**Monitoring & Alerts**
+ Monitor system alerts, logs, dashboards, and integrations.
+ Acknowledge alerts and initiate predefined recovery actions where applicable.
+ Notify appropriate teams during system outages or performance degradation.
**User Support**
+ Provide first-level support to end users via portal, email.
+ Assist users with navigation and usage of ServiceNow modules.
+ Maintain clear communication with users regarding incident status and updates.
**Documentation & Knowledge Management**
+ Follow standard operating procedures (SOPs) and runbooks.
+ Create and update knowledge articles for recurring issues.
+ Maintain accurate ticket documentation and resolution notes.
**SLA & Compliance**
+ Ensure adherence to SLAs and operational procedures.
+ Maintain quality and compliance with support standards.
+ Participate in shift handovers and daily operational reviews.
**Required Skills**
**Technical Skills**
+ Good understanding of **ServiceNow platform**
+ Expertise in modules such as:
+ Incident Management
+ Service Request Management
+ Knowledge Management
+ Good understanding of ITIL concepts
+ Good troubleshooting skills in:
+ User access issues
+ Portal navigation
+ Standard ServiceNow workflows
+ Integration Flows
+ Authentications Method
+ Understanding of ticketing tools and support processes
**Soft Skills**
+ Strong verbal and written communication
+ Good customer service mindset
+ Ability to work in rotational shifts
+ Strong attention to detail
+ Ability to follow documented processes
**Preferred Qualifications**
+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules
+ ITIL Foundation Certification - preferred
+ Solid Understanding of:
+ Active Directory
+ User management
+ Email and notification troubleshooting
+ Update Sets and Deployment method
+ Exposure to ServiceNow support environment is a plus
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bengaluru, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
5
ServiceNow MID Server Administrator-Senior Specialist
Hyderabad
AT&T
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities
+ Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
+ Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
+ Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
+ Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
+ Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
+ Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
+ Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
+ Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
+ Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
+ Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
+ Hands-on experience administering ServiceNow MID Servers in enterprise environments.
+ Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
+ Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
+ Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
+ Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
+ ServiceNow MID Server Administration
+ ServiceNow Discovery support
+ ServiceNow Orchestration support
+ ECC Queue monitoring/troubleshooting
+ Proxy configuration & connectivity troubleshooting
+ TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
+ Linux administration
+ DevOps concepts and operational automation practices
+ Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
+ Network and Internet Security fundamentals
+ Exposure to Public Cloud Security Architectures
+ Exposure to Kubernetes
+ Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
+ Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
+ MID Server environments span both Windows and Linux.
+ Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Shift Requirement
+ Must be willing to work in rotational shifts supporting a global 24x7 environment.
+ Participate in on-call rotations and major incident bridges as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
+ Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
+ Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
+ Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
+ Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
+ Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
+ Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
+ Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
+ Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
+ Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
+ Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
+ Hands-on experience administering ServiceNow MID Servers in enterprise environments.
+ Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
+ Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
+ Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
+ Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
+ ServiceNow MID Server Administration
+ ServiceNow Discovery support
+ ServiceNow Orchestration support
+ ECC Queue monitoring/troubleshooting
+ Proxy configuration & connectivity troubleshooting
+ TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
+ Linux administration
+ DevOps concepts and operational automation practices
+ Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
+ Network and Internet Security fundamentals
+ Exposure to Public Cloud Security Architectures
+ Exposure to Kubernetes
+ Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
+ Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
+ MID Server environments span both Windows and Linux.
+ Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Shift Requirement
+ Must be willing to work in rotational shifts supporting a global 24x7 environment.
+ Participate in on-call rotations and major incident bridges as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Is this job a match or a miss?
Apply Now
6
ServiceNow MID Server Administrator-Senior Specialist
Bengaluru
AT&T
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities
+ Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
+ Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
+ Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
+ Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
+ Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
+ Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
+ Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
+ Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
+ Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
+ Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
+ Hands-on experience administering ServiceNow MID Servers in enterprise environments.
+ Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
+ Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
+ Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
+ Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
+ ServiceNow MID Server Administration
+ ServiceNow Discovery support
+ ServiceNow Orchestration support
+ ECC Queue monitoring/troubleshooting
+ Proxy configuration & connectivity troubleshooting
+ TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
+ Linux administration
+ DevOps concepts and operational automation practices
+ Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
+ Network and Internet Security fundamentals
+ Exposure to Public Cloud Security Architectures
+ Exposure to Kubernetes
+ Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
+ Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
+ MID Server environments span both Windows and Linux.
+ Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Shift Requirement
+ Must be willing to work in rotational shifts supporting a global 24x7 environment.
+ Participate in on-call rotations and major incident bridges as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
+ Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
+ Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
+ Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
+ Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
+ Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
+ Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
+ Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
+ Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
+ Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
+ Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
+ Hands-on experience administering ServiceNow MID Servers in enterprise environments.
+ Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
+ Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
+ Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
+ Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
+ ServiceNow MID Server Administration
+ ServiceNow Discovery support
+ ServiceNow Orchestration support
+ ECC Queue monitoring/troubleshooting
+ Proxy configuration & connectivity troubleshooting
+ TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
+ Linux administration
+ DevOps concepts and operational automation practices
+ Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
+ Network and Internet Security fundamentals
+ Exposure to Public Cloud Security Architectures
+ Exposure to Kubernetes
+ Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
+ Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
+ MID Server environments span both Windows and Linux.
+ Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Shift Requirement
+ Must be willing to work in rotational shifts supporting a global 24x7 environment.
+ Participate in on-call rotations and major incident bridges as required.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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