3 Engine Field Service Technician Level Iii jobs in Cummins Inc.
Job Description
**Job Summary**
The Service Engineer is responsible for providing advanced diagnostic, repair, overhaul, and maintenance support for Cummins gas engine and power generation products. This role serves as a technical expert for customers and internal teams, ensuring equipment reliability, optimal performance, and customer satisfaction. The position requires strong expertise in gas engine systems, mining applications, service processes, and Cummins diagnostic tools while maintaining compliance with safety and quality standards.
**Key Responsibilities** **Service Operations & Technical Support**
+ Perform complex diagnostics, troubleshooting, repairs, overhauls, and rebuilds of gas engines, generators, and related systems with minimal supervision.
+ Conduct preventive and predictive maintenance activities in accordance with Cummins standards and service schedules.
+ Diagnose and resolve issues related to fuel systems, ignition systems, air-fuel management systems, turbochargers, aftercoolers, exhaust systems, and engine control modules (ECMs).
+ Utilize specialized service tools, electronic diagnostic equipment, and Cummins software applications to identify root causes and validate repairs.
+ Support commissioning, performance optimization, and operational reliability of gas engine installations.
**Customer Support & Service Excellence**
+ Act as the primary technical point of contact for customers during service events.
+ Develop and maintain strong customer relationships by providing timely and effective technical support.
+ Identify additional service opportunities and recommend solutions that improve equipment performance and customer satisfaction.
+ Escalate complex technical issues through appropriate channels and ensure timely resolution.
**Diagnostics & Troubleshooting**
+ Apply structured troubleshooting methodologies to identify and resolve mechanical, electrical, and electronic issues.
+ Analyze interactions between engine systems including fuel, cooling, lubrication, exhaust, controls, sensors, and aftertreatment systems.
+ Interpret diagnostic data and service reports to recommend corrective actions and prevent recurrence of failures.
+ Support continuous improvement initiatives by capturing lessons learned and technical best practices.
**Documentation & Compliance**
+ Complete service reports, warranty documentation, timesheets, and technical records accurately and on time.
+ Ensure compliance with Cummins service processes, SDP requirements, and documentation standards.
+ Maintain accurate records of repairs, inspections, and maintenance activities.
+ Adhere to export control, regulatory, and customer-specific requirements.
**Health, Safety & Environmental (HSE)**
+ Follow all Cummins HSE policies, procedures, and regulations.
+ Identify, report, and mitigate workplace hazards.
+ Promote a culture of safety, environmental responsibility, and continuous improvement.
+ Ensure safe work practices during all field service and maintenance activities.
**Coaching & Knowledge Sharing**
+ Provide technical guidance and mentoring to junior technicians and apprentices.
+ Support technical training initiatives and knowledge transfer activities.
+ Share best practices and lessons learned to improve team capability and service effectiveness.
**Qualifications**
+ Diploma or Vocational Certification in Mechanical Engineering, Electrical Engineering, Automobile Engineering, Power Generation, or a related technical discipline.
+ Apprentice Trained Engine Technician certification preferred.
+ Valid driving license required.
+ Additional certifications related to engine diagnostics, power generation systems, or industrial equipment maintenance are advantageous.
**Skills**
**Technical Skills**
+ Strong knowledge of Cummins Service KPIs, Optimus, and Service Delivery Process (SDP).
+ In-depth understanding of internal combustion engines, thermodynamics, combustion systems, and gas engine operation.
+ Expertise in gas engine fuel systems, ignition systems, air-fuel management systems, regulators, valves, turbochargers, aftercoolers, and exhaust systems.
+ Strong knowledge of genset controllers, ECMs, and engine control systems.
+ Advanced diagnostic and troubleshooting skills using electronic service tools.
+ Understanding of engine mechanical systems including cylinder heads, pistons, liners, valve settings, lubrication systems, and compression systems.
+ Knowledge of mining applications and power generation equipment.
**Professional Skills**
+ Customer-focused mindset with strong relationship management abilities.
+ Excellent communication and technical reporting skills.
+ Strong analytical thinking and problem-solving capability.
+ Ability to manage complex technical situations and make sound decisions.
+ Coaching, mentoring, and knowledge-sharing abilities.
+ Ability to work independently and collaboratively in field environment
**Experience**
+ Significant experience in field service, engine maintenance, diagnostics, and repair activities.
+ Expert-level knowledge of gas engines, power generation equipment, and associated systems.
+ Proven experience in customer-facing service roles.
+ Experience in mining, industrial, or power generation applications preferred.
+ Experience providing technical guidance and mentoring to junior technicians is desirable.
+ Familiarity with Cummins service tools, processes, and systems preferred.
**Preferred Qualifications**
+ Experience working on large gas engines and power generation systems.
+ Knowledge of advanced engine controls, performance tuning, and emissions systems.
+ Experience supporting mining, industrial, or critical power applications.
+ Strong understanding of reliability improvement and root cause analysis methodologies.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**Relocation Package** No
**100% On-Site** No
The Service Engineer is responsible for providing advanced diagnostic, repair, overhaul, and maintenance support for Cummins gas engine and power generation products. This role serves as a technical expert for customers and internal teams, ensuring equipment reliability, optimal performance, and customer satisfaction. The position requires strong expertise in gas engine systems, mining applications, service processes, and Cummins diagnostic tools while maintaining compliance with safety and quality standards.
**Key Responsibilities** **Service Operations & Technical Support**
+ Perform complex diagnostics, troubleshooting, repairs, overhauls, and rebuilds of gas engines, generators, and related systems with minimal supervision.
+ Conduct preventive and predictive maintenance activities in accordance with Cummins standards and service schedules.
+ Diagnose and resolve issues related to fuel systems, ignition systems, air-fuel management systems, turbochargers, aftercoolers, exhaust systems, and engine control modules (ECMs).
+ Utilize specialized service tools, electronic diagnostic equipment, and Cummins software applications to identify root causes and validate repairs.
+ Support commissioning, performance optimization, and operational reliability of gas engine installations.
**Customer Support & Service Excellence**
+ Act as the primary technical point of contact for customers during service events.
+ Develop and maintain strong customer relationships by providing timely and effective technical support.
+ Identify additional service opportunities and recommend solutions that improve equipment performance and customer satisfaction.
+ Escalate complex technical issues through appropriate channels and ensure timely resolution.
**Diagnostics & Troubleshooting**
+ Apply structured troubleshooting methodologies to identify and resolve mechanical, electrical, and electronic issues.
+ Analyze interactions between engine systems including fuel, cooling, lubrication, exhaust, controls, sensors, and aftertreatment systems.
+ Interpret diagnostic data and service reports to recommend corrective actions and prevent recurrence of failures.
+ Support continuous improvement initiatives by capturing lessons learned and technical best practices.
**Documentation & Compliance**
+ Complete service reports, warranty documentation, timesheets, and technical records accurately and on time.
+ Ensure compliance with Cummins service processes, SDP requirements, and documentation standards.
+ Maintain accurate records of repairs, inspections, and maintenance activities.
+ Adhere to export control, regulatory, and customer-specific requirements.
**Health, Safety & Environmental (HSE)**
+ Follow all Cummins HSE policies, procedures, and regulations.
+ Identify, report, and mitigate workplace hazards.
+ Promote a culture of safety, environmental responsibility, and continuous improvement.
+ Ensure safe work practices during all field service and maintenance activities.
**Coaching & Knowledge Sharing**
+ Provide technical guidance and mentoring to junior technicians and apprentices.
+ Support technical training initiatives and knowledge transfer activities.
+ Share best practices and lessons learned to improve team capability and service effectiveness.
**Qualifications**
+ Diploma or Vocational Certification in Mechanical Engineering, Electrical Engineering, Automobile Engineering, Power Generation, or a related technical discipline.
+ Apprentice Trained Engine Technician certification preferred.
+ Valid driving license required.
+ Additional certifications related to engine diagnostics, power generation systems, or industrial equipment maintenance are advantageous.
**Skills**
**Technical Skills**
+ Strong knowledge of Cummins Service KPIs, Optimus, and Service Delivery Process (SDP).
+ In-depth understanding of internal combustion engines, thermodynamics, combustion systems, and gas engine operation.
+ Expertise in gas engine fuel systems, ignition systems, air-fuel management systems, regulators, valves, turbochargers, aftercoolers, and exhaust systems.
+ Strong knowledge of genset controllers, ECMs, and engine control systems.
+ Advanced diagnostic and troubleshooting skills using electronic service tools.
+ Understanding of engine mechanical systems including cylinder heads, pistons, liners, valve settings, lubrication systems, and compression systems.
+ Knowledge of mining applications and power generation equipment.
**Professional Skills**
+ Customer-focused mindset with strong relationship management abilities.
+ Excellent communication and technical reporting skills.
+ Strong analytical thinking and problem-solving capability.
+ Ability to manage complex technical situations and make sound decisions.
+ Coaching, mentoring, and knowledge-sharing abilities.
+ Ability to work independently and collaboratively in field environment
**Experience**
+ Significant experience in field service, engine maintenance, diagnostics, and repair activities.
+ Expert-level knowledge of gas engines, power generation equipment, and associated systems.
+ Proven experience in customer-facing service roles.
+ Experience in mining, industrial, or power generation applications preferred.
+ Experience providing technical guidance and mentoring to junior technicians is desirable.
+ Familiarity with Cummins service tools, processes, and systems preferred.
**Preferred Qualifications**
+ Experience working on large gas engines and power generation systems.
+ Knowledge of advanced engine controls, performance tuning, and emissions systems.
+ Experience supporting mining, industrial, or critical power applications.
+ Strong understanding of reliability improvement and root cause analysis methodologies.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**Relocation Package** No
**100% On-Site** No
Is this job a match or a miss?
Apply Now
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Job Description
**Job Summary:**
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
**Key Responsibilities:**
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
**Competencies:**
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Candidate should have minimum 8-10 yrs of field experience on Cummins engines.
Should have 3yrs electrical, electronics engineering Diploma
Should have worked on INSITE, INPOWER, C-view & other Cummins software tools. alongwith all control penals like PCC0301, 1301, 1302, Powercom, ECPG, ECP with EFC, PCC 3100, 2100, 3,3, PSO500, 600, 601, 602 Etc.
should have be good troubleshooting skill
Should be able to handle dealership as well as customer.
Preferable Marine application experience
Should have good verbal & written communication skill
Should have good command on Computer . MS office ( Word, Excel, Power Point, Power BI etc.)
Should have good knowledge of engine & its working principle of all the system, Alternator, Sync controls, , LT penal, Etc.
Should be passionate & agile.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**100% On-Site** No
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
**Key Responsibilities:**
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
**Competencies:**
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Candidate should have minimum 8-10 yrs of field experience on Cummins engines.
Should have 3yrs electrical, electronics engineering Diploma
Should have worked on INSITE, INPOWER, C-view & other Cummins software tools. alongwith all control penals like PCC0301, 1301, 1302, Powercom, ECPG, ECP with EFC, PCC 3100, 2100, 3,3, PSO500, 600, 601, 602 Etc.
should have be good troubleshooting skill
Should be able to handle dealership as well as customer.
Preferable Marine application experience
Should have good verbal & written communication skill
Should have good command on Computer . MS office ( Word, Excel, Power Point, Power BI etc.)
Should have good knowledge of engine & its working principle of all the system, Alternator, Sync controls, , LT penal, Etc.
Should be passionate & agile.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**100% On-Site** No
Is this job a match or a miss?
Apply Now
1
Job Description
**Job Summary:**
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
**Key Responsibilities:**
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
**Competencies:**
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Candidate should have minimum 8-10 yrs of field experience on Cummins engines.
Should have 3yrs electrical, electronics engineering Diploma
Should have worked on INSITE, INPOWER, C-view & other Cummins software tools. alongwith all control penals like PCC0301, 1301, 1302, Powercom, ECPG, ECP with EFC, PCC 3100, 2100, 3,3, PSO500, 600, 601, 602 Etc.
should have be good troubleshooting skill
Should be able to handle dealership as well as customer
Should have good verbal & written communication skill
Should have good command on Computer . MS office ( Word, Excel, Power Point, Power BI etc.)
Should have good knowledge of engine & its working principle of all the system, Alternator, Sync controls, , LT penal, Etc.
Should be passionate & agile.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**Relocation Package** Yes
**100% On-Site** No
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
**Key Responsibilities:**
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
**Competencies:**
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Candidate should have minimum 8-10 yrs of field experience on Cummins engines.
Should have 3yrs electrical, electronics engineering Diploma
Should have worked on INSITE, INPOWER, C-view & other Cummins software tools. alongwith all control penals like PCC0301, 1301, 1302, Powercom, ECPG, ECP with EFC, PCC 3100, 2100, 3,3, PSO500, 600, 601, 602 Etc.
should have be good troubleshooting skill
Should be able to handle dealership as well as customer
Should have good verbal & written communication skill
Should have good command on Computer . MS office ( Word, Excel, Power Point, Power BI etc.)
Should have good knowledge of engine & its working principle of all the system, Alternator, Sync controls, , LT penal, Etc.
Should be passionate & agile.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Technician
**ReqID**
**Relocation Package** Yes
**100% On-Site** No
Is this job a match or a miss?
Apply Now
2