4 jobs in LehLah

Job Summary

We are looking for a Reconciliation Associate to support daily data checks across partner reports, internal systems, and order/commission data. The candidate should have good Excel knowledge, basic SQL understanding, clear communication skills, and a strong willingness to learn and adapt.

Key Responsibilities

• Run daily, weekly, and monthly reconciliation checks.
• Compare partner reports with internal system data.
• Identify missing orders, commission mismatches, status gaps, and data differences.
• Prepare reports using Excel or Google Sheets.
• Use basic SQL queries to fetch and validate data.
• Coordinate with internal teams to resolve issues.
• Track pending cases and follow up until closure.
• Maintain simple documentation of reports and issues.

Required Skills

• Good Excel knowledge
• Good communication skills.
• Strong attention to detail.
• Ability to work with large datasets.
• Positive attitude to learn, adapt, and take ownership.

Good To Have

• Basic SQL knowledge
• Basic understanding of order, sales, commission,

Qualification

Graduate in any discipline. Freshers with strong Excel skills and a learning mindset can also apply.

Job Title: Product Support Intern / Product Support Executive

About the Role

We're looking for a customer-first Product Support professional to help creators have a seamless experience on our platform. You'll be the bridge between our users and internal teams, ensuring issues are resolved quickly while identifying opportunities to improve creator engagement and satisfaction.

Key Responsibilities

• Respond to creator queries via messages and calls, received through the support dashboard, ensuring resolution within defined SLAs.
• Resolve creator concerns and provide timely, accurate solutions to ensure a great user experience.
• Monitor and respond to all reviews on the Play Store and App Store, addressing concerns and improving user satisfaction.
• Review and verify creator profiles to ensure compliance with platform guidelines and quality standards.
• Develop and execute communication plans for newly signed-up creators to improve activation, engagement and retention.
• Collaborate with Product, Tech, Finance and Brand Partnerships teams to resolve user issues and provide feedback for product improvements.
• Track recurring user issues, identify trends, and recommend process improvements.
• Maintain accurate records of support interactions and follow up until issues are resolved.

Requirements

• Bachelor's degree (or currently pursuing one for Internship).
• Excellent verbal and written communication skills in English and Hindi. Additional regional languages are a plus.
• Strong problem-solving and interpersonal skills.
• Take end-to-end ownership to ensure tasks are completed efficiently and on time.
• Customer-centric mindset with empathy and patience.
• Comfortable making outbound calls and handling user interactions.
• Ability to multitask and work in a fast-paced startup environment.
• Basic knowledge of Google Sheets/Excel and productivity tools.

Preferred Skills

• Prior experience in customer support, operations, or community management is a plus.
• Familiarity with mobile apps, creator economy, or social media platforms is an advantage.
• Strong attention to detail and ability to identify process improvement opportunities.

What You'll Learn

• End-to-end product support and customer success.
• Cross-functional collaboration with Product, Tech, and Partnership teams.
• User engagement and retention strategies.
• Data-driven problem solving and operational excellence.
• Exposure to startup operations and product development.

Associate – Accounts Payables and Creator Finance

Responsibilities

• Monthly Affiliate Creator Payments after verification of Fixed Fees, Milestones etc via LehLah App
• Bi-Weekly IM Creator and Agency Payouts via LehLah App
• Timely booking of the Creator Expenses
• TDS Deductions
• TDS Filings
• Creator Ledger Reconciliation
• Payment Related Support
• Weekly Bank Updation
• Campaign wise Reports to analyse Campaign Profitability
• Additional AdHoc Task related to creator query

Key Performance Indicators

• On-time creator payout %
• Payment accuracy
• Creator query turnaround time
• TDS compliance
• Payment reconciliation accuracy

Qualification and Key Skills

• CA Semi-Qualified, B.Com/M.Com with 2 years of Exp
• Well versed with MS Office majorly MS Excel, MS Word, MS Powerpoint
• Well versed with Govt Utilities like GST Utility, TDS Utility
• Experience with ERP systems like Tally is must.