4 jobs in Luxury Personified

Job Summary :

We are looking for a skilled Service Technician responsible for diagnosis, repair, testing, and servicing of audio products. The candidate should have hands-on experience in hardware-level troubleshooting along with software handling and service management tools.

Key Responsibilities:

• Diagnose and repair Audio products including speakers, headphones, and portable audio devices.
• Perform component-level repairs including battery, IO board, logic board, grill/cabinet, charging, and connectivity issues.
• Handle software/firmware troubleshooting and updates.
• Perform product testing, quality checks, and final verification after repair.
• Update diagnosis, repair status, and service remarks in Zoho/Salesforce CRM systems.
• Maintain TAT and timely closure of service cases.
• Coordinate with internal teams for spare parts and escalations.
• Maintain repair quality as per premium brand standards.

Required Skills:

• Strong electronics troubleshooting knowledge.
• PCB/logic board level diagnosis experience.
• Audio/electronics repair experience preferred.
• Familiarity with Zoho, Salesforce, or service CRM tools.
• Good communication and reporting skills.

Job Summary

We are looking for an experienced Service Manager to lead and manage end-to-end service operations for premium audio products. The candidate will be responsible for service quality, team handling, escalations management, diagnosis coordination, KPI management, TAT management, and customer satisfaction across service operations.

Key Responsibilities

• Manage end-to-end service operations for the assigned audio electronics, home appliances brand(s).
• Lead and supervise service engineers and technicians, ensuring optimum productivity and performance.
• Ensure timely diagnosis, repair, and closure of service requests within defined turnaround times (TAT).
• Handle customer escalations effectively and ensure a premium customer service experience.
• Coordinate with brand partners, distributors, service centers, and internal teams for technical and operational support.
• Monitor and drive key service KPIs, including TAT, Customer Satisfaction (CSAT), First-Time Resolution (FTR), productivity, and pending case closures.
• Oversee repair quality, spare parts availability, and inventory management to ensure smooth service operations.
• Maintain accurate service records and ensure timely updates in CRM systems such as Zoho, Salesforce, or similar platforms.
• Manage warranty approvals, service documentation, reporting, and operational planning.
• Prepare regular service performance reports and share actionable insights with management.
• Ensure adherence to brand service standards, company policies, and quality processes.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Support training and skill development initiatives for service teams to improve technical capabilities and service quality.

Required Skills & Competencies

• Strong understanding of consumer electronics and audio product service operations.
• 7 – 10 years of relevant experience in service operations, with proven expertise in team management and customer escalation handling.
• Knowledge of product diagnosis, repair processes, and service center operations.
• Hands-on experience with CRM and service management platforms such as Zoho, Salesforce, or similar tools.
• Ability to monitor and drive service KPIs, including TAT, CSAT, and First-Time Resolution (FTR).
• Strong problem-solving and decision-making skills with a customer-centric approach.
• Excellent communication, interpersonal, and stakeholder management skills.
• Good analytical and reporting skills with proficiency in preparing service performance reports.
• Strong leadership abilities with experience in team development and performance management.
• Experience working with premium or luxury consumer electronics brands will be an added advantage.

Educational Qualification

Btech. Graduate in Electronics and Communication Engineering (ECE) / Electronics

Engineering (EE) / Electronics & Telecommunication Engineering (ETE)/ Electronics &

Instrumentation Engineering (EIE).

Experience

7- 10 Years preferred in consumer electronics/audio service management.

Luxury Personified , a subsidiary of Sun Group , was established in 2015 and is one of India's leading distributors of premium global lifestyle and luxury brands. Our portfolio includes high-end audio electronics and accessories, home appliances, health & fitness products, and imaging solutions from internationally renowned brands.

With a strong presence across India and a robust network of dealers and retail partners, we continue to expand our operations and strengthen our market leadership.

We are currently looking for a detail-oriented and proactive Accounts Executive to join our team and support our finance and business operations. The ideal candidate should possess strong accounting knowledge, excellent analytical skills, and the ability to work efficiently in a fast-paced business environment.

Join us and be a part of a dynamic organization representing some of the world's most prestigious brands.

Key Responsibilities

• Process sales orders with accurate margins and pricing for luxury products.
• Prepare invoices, issue credit/debit notes, and manage sales returns.
• Update customer payments, GRN records, and expense bills in the system.
• Track due bill payments, rebates, discount pricing, and ensure timely release.
• Follow up on outstanding payments, claims, and reconciliations

Requirements

• 3 - 5 years of experience in accounts, ideally in luxury retail or sales accounting.
• Strong proficiency in Busy software and advanced MS Excel (VLOOKUP, Pivot Tables).
• Excellent attention to detail, time management, and communication skills.
• Familiarity with GST compliance and reconciliation processes.

Elevate your career in the luxury electronics sector with us ! Our vision is to pioneer luxury distribution in India while delivering exceptional customer satisfaction.