7 Customer Support Agent jobs in Placements24

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues related to orders, products, and account management.
• Provide accurate information about products, services, and company policies.
• Process customer requests, such as returns, exchanges, and order modifications.
• Document all customer interactions and resolutions in the support system.
• Escalate complex issues to the appropriate departments for further resolution.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service.
• Maintain a high level of customer satisfaction by offering personalized solutions.
• Adhere to service level agreements (SLAs) and company quality standards.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills in Hindi and English.
• Proficiency in using computers and common software applications.
• Ability to multitask, prioritize, and manage time effectively.
• A positive, empathetic, and customer-focused attitude.
• Willingness to work a hybrid schedule, with some days in the **Patna, Bihar** office.
• Basic understanding of e-commerce operations is beneficial.
• Ability to remain calm and professional under pressure.

• Competitive salary based on experience and performance.
• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for training and professional development.
• Employee discounts on company products.
• A supportive team environment with clear growth paths.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve basic customer issues efficiently.
• Escalate complex issues to the appropriate team members or supervisors.
• Maintain accurate records of customer interactions and transactions.
• Process customer requests and orders accurately.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customers' needs to achieve satisfaction.
• Contribute to team efforts by accomplishing related results as needed.

• High school diploma or equivalent.
• Previous experience in customer service is a plus.
• Good verbal and written communication skills in English.
• Basic computer proficiency and ability to learn new software.
• Strong listening and problem-solving skills.
• Ability to multitask and manage time effectively.
• A friendly and empathetic demeanor.
• Willingness to work in a hybrid model, with some days in the **Lucknow** office.

• Competitive salary.
• Health insurance.
• Paid training.
• Opportunities for career development.
• Hybrid work model.
• Supportive team environment.
• Regular performance reviews.
• Company-mandated contributions.

Our client, a growing tech solutions provider, is seeking a reliable and customer-focused Customer Support Agent to join their team in Jaipur, Rajasthan . This hybrid role allows for a balance between in-office collaboration and remote work, offering a dynamic work experience. You will be the primary point of contact for customers, providing essential assistance, troubleshooting inquiries, and ensuring a positive interaction with our client's services. The ideal candidate has excellent communication skills, a knack for problem-solving, and a commitment to customer satisfaction. This is a valuable opportunity to contribute to a forward-thinking company and develop your skills in a supportive, flexible environment. We are looking for an individual who is dedicated to providing excellent service and building strong customer relationships. Your role is crucial in upholding our client's reputation for outstanding support. We value proactivity and a positive team spirit.

• Handle incoming customer inquiries via phone, email, and chat channels.
• Provide accurate information about products, services, and account-related queries.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Document customer interactions, issues, and resolutions meticulously in the CRM system.
• Escalate complex problems to the relevant departments or senior support staff.
• Assist customers with basic account management tasks.
• Contribute to building and maintaining customer loyalty through excellent service.
• Adhere to company service level agreements (SLAs) and quality standards.
• Collaborate with team members to share best practices and improve support efficiency.
• Participate in training sessions to stay updated on products and services.

• Previous experience in customer service or a helpdesk environment is desirable.
• Strong verbal and written communication skills in English.
• Excellent listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a hybrid work setting in Jaipur, Rajasthan .
• A customer-centric mindset and a friendly, professional attitude.
• High school diploma or equivalent; further education is a plus.
• Familiarity with CRM or ticketing software is beneficial.
• Eagerness to learn and adapt to new challenges.

• Competitive salary.
• Health and dental insurance.
• Paid vacation and sick leave.
• Hybrid work flexibility.
• Opportunities for skill development and training.
• Team-building activities.
• Retirement savings plan.
• Potential for performance bonuses.

• Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner.
• Provide clear and accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex issues to senior support staff or other departments when necessary.
• Identify and report recurring issues or trends to management.
• Contribute to the development and maintenance of the knowledge base.
• Follow established procedures and guidelines for customer support.
• Gather customer feedback to help improve service quality.
• Maintain a positive and professional attitude at all times.

• High school diploma or equivalent; a college degree is an advantage.
• Previous experience in a customer support or call center role.
• Excellent verbal and written communication skills.
• Proficiency in using helpdesk software and CRM systems.
• Strong listening skills and ability to understand customer needs.
• Patience and empathy when dealing with customer concerns.
• Ability to manage time effectively and work independently.
• Basic technical aptitude and willingness to learn new systems.
• Must have a reliable internet connection and a dedicated workspace for remote work.
• Flexibility to work shifts as required by the support schedule.

• Annual salary of ₹ .
• Health insurance plan.
• Paid time off and holidays.
• Opportunities for skill development and advancement.
• A supportive remote team environment.
• Employee assistance program.
• Contribution to provident fund.

Our client, a prominent player in the e-commerce industry, is seeking a dedicated Customer Support Agent to join their team in Ghaziabad, Uttar Pradesh, IN . This role is crucial for ensuring a seamless and positive experience for our valued customers. You will be the first point of contact for customers, addressing their queries, resolving issues, and providing information about our products and services. The ideal candidate is patient, empathetic, and possesses excellent communication skills, with a strong commitment to customer satisfaction. This position requires you to be on-site, fostering a collaborative team environment and benefiting from direct mentorship and in-person team building. You will play a vital role in maintaining our client's reputation for exceptional service and driving customer loyalty in a fast-paced retail setting.

• Handle inbound customer inquiries via phone, email, and chat channels efficiently and professionally.
• Provide accurate information regarding orders, products, services, and company policies.
• Troubleshoot and resolve customer complaints and issues in a timely and satisfactory manner.
• Process returns, exchanges, and refunds according to established guidelines.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with other departments to resolve customer issues requiring inter-departmental action.
• Contribute to team goals and performance metrics.
• Adhere to quality assurance standards and company procedures.
• Gather customer feedback to identify areas for service improvement.

• High school diploma or equivalent; higher education is an advantage.
• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills in Hindi and English.
• Strong active listening and problem-solving skills.
• Proficiency with computer systems, CRM software, and basic troubleshooting.
• Ability to remain calm and professional under pressure.
• Team-oriented with a strong work ethic and reliability.
• Willingness to work on-site in Ghaziabad, Uttar Pradesh, IN .
• Demonstrated passion for providing outstanding customer service.

Our client offers a competitive salary, along with benefits such as health insurance, paid holidays, and employee discounts on company products. This on-site role provides the advantage of direct team collaboration and immediate access to support from supervisors. You will receive comprehensive training and ongoing development opportunities to enhance your customer service skills. Join a dynamic and supportive work environment where your contributions are valued, and career growth within the e-commerce sector is encouraged. Be a key part of a company committed to delivering excellence.

• Handle incoming customer calls, emails, and chat inquiries in a professional and courteous manner.
• Provide information about products, services, pricing, and availability.
• Troubleshoot customer issues and provide effective solutions or escalate when necessary.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed customer records and update account information promptly.
• Follow communication scripts and company guidelines to ensure consistency.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Achieve individual and team performance goals for customer satisfaction and efficiency.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated on product knowledge and company policies.

• Minimum of 1-2 years of experience in a customer service or call center role.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and customer support tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Patient, empathetic, and customer-focused attitude.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a hybrid model, balancing office and remote tasks.
• Adaptability and willingness to learn new products and procedures.

• Competitive salary: ₹ per annum.
• Hybrid work flexibility.
• Comprehensive medical and life insurance.
• Paid vacation and sick leave.
• Opportunities for skill development and advancement.
• Employee discounts on company products.
• Supportive team environment in our Nagpur office.
• Retirement savings options.
• Regular performance feedback and recognition.
• Convenient office location.