6 Helpdesk Support Analyst jobs in Placements24

Our client, a growing educational institution in Dehradun, Uttarakhand , is seeking a proactive Helpdesk Support Analyst. This role is vital for providing timely and effective technical support to students, faculty, and staff, ensuring the smooth operation of IT services. You will be responsible for troubleshooting hardware, software, and network issues, managing support tickets, and maintaining IT documentation. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-focused approach. This is an excellent opportunity to contribute to a leading educational environment.

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Diagnose and resolve technical problems efficiently, escalating complex issues as needed.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts and permissions within the institution's IT systems.
• Respond to helpdesk tickets in a timely manner, adhering to service level agreements.
• Document technical procedures, solutions, and troubleshooting guides.
• Assist with IT inventory management and asset tracking.
• Provide basic training on IT systems and applications to end-users.
• Collaborate with other IT team members to ensure system stability and security.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in a helpdesk or IT support role.
• Proficiency in Windows and macOS operating systems.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (Microsoft Office Suite, Google Workspace).
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and manage multiple priorities.
• Experience supporting educational IT environments is a plus.

We offer a competitive salary and a comprehensive benefits package, including health insurance, paid leave, and retirement savings plans. Our client provides a supportive work environment with opportunities for professional development and training in the latest technologies. This role is based in our Dehradun, Uttarakhand campus, allowing for direct interaction with the academic community. Join a dedicated IT team committed to enhancing the educational experience through technology.

• Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Troubleshoot and resolve technical problems efficiently, escalating complex issues to senior IT staff when necessary.
• Manage user account creation, deletion, and modification in Active Directory and other systems.
• Respond to and track helpdesk tickets, ensuring timely resolution and clear communication with users.
• Maintain an inventory of IT equipment and software licenses.
• Assist in the setup and configuration of new workstations and peripherals.
• Develop and update IT support documentation and user guides.
• Conduct basic IT training for new employees on company systems and policies.
• Ensure all IT support activities comply with company security policies and procedures.

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with Active Directory user management.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and customer service skills, with the ability to communicate technical information clearly.
• Proficiency in using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Commitment to providing a high level of support to internal users.

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Opportunities for professional development and IT certifications.
• A stable and professional work environment in **Pune, Maharashtra**.
• Be part of a respected financial institution.
• Paid time off and company holidays.
• Retirement savings plan options.
• Regular team activities and social events.
• Access to advanced IT tools and technologies.
• Be an integral part of the IT support structure in **Pune**.

Our client is seeking a skilled Helpdesk Support Analyst to join their dynamic team based in Delhi, Delhi . This is an on-site position, offering a stable and collaborative work environment. You will be the first point of contact for employees experiencing technical difficulties, providing prompt and effective solutions. Your role will be critical in ensuring the smooth operation of IT systems across the organization. This position requires a strong understanding of IT infrastructure, troubleshooting skills, and a commitment to delivering exceptional user support. You will be responsible for logging, tracking, and resolving a wide range of technical issues, from hardware and software problems to network connectivity challenges. If you are a problem-solver with a passion for technology and a dedication to user satisfaction, this role offers a fantastic opportunity to contribute to a leading company.

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to user support requests via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve technical problems efficiently, escalating complex issues to senior support staff.
• Maintain accurate records of IT assets and support activities.
• Assist with user account management and access control.
• Document common technical issues and their solutions for knowledge base.
• Ensure timely resolution of support tickets according to service level agreements.
• Provide basic training to end-users on IT systems and applications.
• Contribute to IT projects and system upgrades as needed.

• High school diploma; relevant IT certifications (e.g., CompTIA A+) are highly desirable.
• Minimum of 2 years of experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems and common software applications (e.g., Microsoft Office Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Customer-focused attitude with a commitment to providing high-quality support.
• Experience with remote support tools is a plus.
• Willingness to work on-site in Delhi, Delhi .

This Helpdesk Support Analyst role comes with a competitive salary and a comprehensive benefits package designed to support our employees. You will have access to health insurance, paid time off, and opportunities for professional development and IT certifications. Our client fosters a collaborative and supportive work environment, encouraging skill development and career growth within the IT department. Being an on-site role, you will benefit from direct interaction with colleagues and immediate access to IT resources. This position offers stability and the chance to become an integral part of a successful organization's technical operations.

• Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions in Active Directory.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist with the setup and maintenance of IT equipment for new hires and office moves.
• Monitor IT systems and networks for performance and security issues.
• Respond to helpdesk tickets in a timely and efficient manner, ensuring service level agreements are met.
• Provide basic training to end-users on IT systems and software.

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows primarily), and common software applications.
• Familiarity with network troubleshooting and basic network concepts.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience with helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Must be able to work onsite in Thane, Maharashtra .

• Competitive salary and annual bonus.
• Comprehensive health and life insurance.
• Pension scheme with company contributions.
• Opportunities for IT training and certifications.
• Generous paid time off and public holidays.
• Employee discount on company products.
• Positive and collaborative team environment.

Our client, a leader in business process outsourcing, is actively seeking a skilled Helpdesk Support Analyst to join their expanding team. This position is entirely remote, offering you the opportunity to provide critical IT support and troubleshooting services to a diverse client base from the comfort of your home office. The ideal candidate possesses a strong understanding of IT systems, exceptional problem-solving skills, and a commitment to delivering outstanding technical assistance. You will be the first line of defense for technical issues, diagnosing problems, guiding users through resolutions, and ensuring minimal disruption to operations. This is a fantastic opportunity for an IT professional looking to advance their career in a flexible, remote-first environment.

• Respond to IT support requests from end-users via phone, email, and the ticketing system.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Provide clear and concise instructions to users for troubleshooting and problem resolution.
• Escalate complex technical issues to senior support staff or relevant IT teams.
• Document all support requests, troubleshooting steps, and resolutions accurately in the helpdesk system.
• Assist in the creation and maintenance of IT knowledge base articles and user guides.
• Perform routine system checks and maintenance tasks as required.
• Ensure adherence to IT policies and procedures.
• Contribute to maintaining high levels of user satisfaction and system uptime.
• Stay updated on new technologies and best practices in IT support.

• High school diploma or equivalent; an associate's or bachelor's degree in IT or a related field is preferred.
• Proven experience in a helpdesk or IT support role.
• Strong knowledge of operating systems (Windows, macOS, Linux), standard office applications, and basic networking.
• Excellent analytical and troubleshooting skills.
• Superior verbal and written communication skills in English.
• Familiarity with ITIL best practices is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a strong sense of responsibility.
• Relevant certifications (e.g., CompTIA A+, Network+) are advantageous.

Our client offers a competitive salary, comprehensive health and wellness benefits, paid time off, and retirement savings plans. As a fully remote position, you enjoy unparalleled flexibility and work-life balance. The company is committed to employee growth, providing access to continuous training, certifications, and career advancement opportunities within the IT support field. You will be part of an innovative and supportive company culture that values collaboration and professional development. Join a leading organization and build a successful and rewarding career in IT support.