2 jobs in SATS Ltd.
Senior Manager – CRM Product & Platform Owner (Dynamics 365 & Power BI)
Posted 1 day ago
Job Viewed
Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
About the Role
We are seeking a Senior Manager – CRM Product & Platform Owner to lead the end-to-end ownership of our Microsoft Dynamics 365 (D365) CRM platform, with a strong emphasis on Power BI analytics and data-driven decision making.
This role combines product ownership, platform governance, and hands-on Power BI expertise, ensuring the delivery of a scalable, high-performing CRM ecosystem and actionable business insights. The successful candidate will act as the single accountable owner for CRM, partnering closely with Commercial, Finance, IT, and external vendors
Key Responsibilities
CRM Product Ownership & Platform Leadership:
- Own the end-to-end D365 CRM platform, including configuration, governance, and ongoing enhancements
- Lead go-live readiness, UAT, cutover, and post-go-live stabilization (hypercare)
- Manage platform administration (security roles, environments, releases)
- Translate business requirements into prioritized backlog and deliverable user stories
Product Roadmap & Delivery:
- Define and execute the CRM product roadmap aligned with commercial priorities
- Own backlog management: prioritization, sprint planning, and release delivery
- Drive vendor and system integrator performance across build and run phases
- Establish and enforce data governance and quality standards
Power BI & Analytics Leadership (Hands-On):
- Design and develop enterprise-grade Power BI dashboards (hands-on build), including:
• Commercial performance
• Customer 360 insights
• Executive and CFO-level reporting
- Build robust data models and semantic layers integrating D365, Finance, and operational systems
- Ensure data accuracy, refresh reliability, and performance optimization
- Deliver a single source of truth for commercial reporting and decision-making
Adoption, Change & Governance:
- Drive CRM adoption through targeted training, enablement, and champion networks
- Track and improve KPIs such as:
• Active users
• Pipeline completeness
• Data quality metrics
- Enforce consistent CRM processes and master data standards across regions
Stakeholder Management:
- Partner with senior stakeholders across:
• Commercial / Sales leadership
• Finance (data alignment and reporting)
• IT and Data teams
- Operate effectively in a matrix environment, influencing without direct authority
- Act as the trusted advisor on CRM and commercial analytics
Experience
- 8 -10+ years’ experience in Dynamics 365 (Sales / Customer Engagement)
- Proven experience as a CRM Product Owner / Platform Lead in complex environments
- Background in consulting (Big 4 / SI / Microsoft partner) or large enterprise transformation programs preferred
Technical Expertise
- Deep Power BI expertise (mandatory):
Advanced DAX, data modelling (star schema), performance tuning
Executive dashboard design and storytelling
- Strong knowledge of:
• D365 configuration and platform administration
• Power Platform (Power Apps, Power Automate)
• Data integration and reporting architectures
Leadership & Functional Skills
- Strong product mindset with ownership and accountability for outcomes
- Ability to balance strategy with hands-on execution
- Excellent stakeholder engagement and communication skills
- Proven ability to lead cross-functional delivery in matrix organisations
Is this job a match or a miss?
Cost Accountant
Posted 1 day ago
Job Viewed
Job Description
About Us
SATS India is a part of SATS Ltd.’s (based in Singapore) venture in India. While SATS Food Solutions India (SFSI) is a subsidiary of SATS India. SATS is Asia's leading provider of food solutions and gateway services, dedicated to creating long-term value and sustainable outcomes for the communities it serves. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. We have opened our first Central Kitchen in Bengaluru and are in the midst of hiring employees with an aim to build a diverse and inclusive workforce across all levels of our organization. Fulfilling our purpose to feed and connect communities, SATS is delighting customers in over 215 locations and 27 countries across the world. For more information, please visit As an organization with a culture of inclusiveness and innovation, we focus on bringing out the best in people by empowering them with technology, skills and opportunities.
Job Description:
- Implement, Own and Lead end to end costing process and Preparation & implementation of SOPs that enables regularisation of costing activities
- Prepare and maintain standard cost sheets for all products/services.
- Analyze material, labour, overhead variances and report deviations.
- Support new product costing and feasibility analysis.
- Analysis of cost data and preparation of ad-hoc reports as per business needs.
- Perform product level, process level, Invoice level and customer level analysis to understand cost drivers and performance.
- Identify cost leakage areas and recommend cost-improvement initiatives.
- Drive improvements in ERP cost modules and reporting capabilities.
- Support cross‑functional teams in reducing operational inefficiencies.
- Prepare monthly cost MIS, cost audits support, and management dashboards.
- Monitor inventory valuation (RM, WIP, FG) and ensure accuracy in ERP.
- Reconcile physical vs. book inventory and investigate discrepancies.
- Ensure accurate recording of consumption and stock movements.
- Review existing product pricing periodically to accommodate cost changes.
- Analysis of production data to understand process cost and identify avenues of cost optimisation.
- Verify customer purchase orders to ensure the PO price matches with approved prices.
- Lead and implement cost control initiatives as required by management.
- Support the finance team during high volume/peak periods to enable timely compliances.
Requirement:
- CWA Qualified with 3-5 years of experience in cost accounting and control in a manufacturing set up. Experience in food industry is preferred.
- Hands on knowledge in working with MS-Excel including preparation of reports and dashboards as per management requirements.
- Having working knowledge of ERP software preferably (SAP or Microsoft Dynamics)
- Ability to collaborate with procurement, production, operations, and supply chain teams.
- High levels of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.
- Clear communicator who collaborates effectively across functions along with maintaining confidentiality.
- Ability to adapt to changes in a start-up environment and drive continuous improvement with problem solving skills
Is this job a match or a miss?