7 jobs in Selections HR Services Private Limited

Job Title: DRG Validation Specialist

Location: Chennai

Experience: 3+ Years

Notice Period: Immediate Joiners Preferred

Job Description:

We are looking for experienced DRG Validation Specialists with 3+ years of experience in medical coding and DRG validation. Candidates should have strong knowledge of DRG assignment, ICD-10-CM/PCS, MS-DRG, and reimbursement guidelines . Certification in CPC, CCS, or equivalent is acceptable.

Key Responsibilities:

• Validate and audit DRG assignments for accuracy and compliance.
• Review medical records and ensure correct ICD-10-CM/PCS and DRG coding.
• Identify coding discrepancies and recommend appropriate corrections.
• Ensure compliance with coding standards, payer guidelines, and regulatory requirements.
• Collaborate with coding and clinical teams to resolve documentation queries.
• Maintain quality and productivity targets.

Mandatory Skills:

• 3+ years of experience in DRG Validation/DRG Auditing or any coding experience.
• Strong knowledge of ICD-10-CM, ICD-10-PCS, MS-DRG, and coding guidelines .
• Certification: CPC or CCS (either is acceptable).
• Good analytical and communication skills.

We are seeking a skilled U.K Mortgage Underwriter with expertise in the 4 C’s of underwriting (Credit, Capacity, Collateral, and Capital). The ideal candidate will have experience in risk assessment, income calculations, and property evaluation, ensuring compliance with underwriting guidelines and regulatory standards.

Shift & Working Days:

• Shift: U.K Shifts
• Working Days: 5 days of working.

Key Responsibilities:

• Underwriting Activities: Review, analyse, and approve/deny mortgage applications based on risk assessment and investor guidelines.
• 4 C’s of Underwriting: Evaluate borrower’s Credit, Capacity, Collateral, and Capital to determine loan eligibility.
• Income Calculation: Assess borrower income using tax returns, W-2s, pay stubs, and financial statements.
• Risk Assessment: Analyze creditworthiness, property valuation, and overall lending risks to ensure sound decision-making.
• Compliance & Quality Control: Ensure adherence to federal, state, and investor regulations, maintaining high-quality underwriting standards.
• Collaboration: Work closely with loan officers, processors, and other stakeholders to streamline the underwriting process.

Requirements:

• Experience: Minimum 2 years in mortgage underwriting, preferably in U.S. or U.K. or global residential loans.
• Attention to Detail: Strong analytical skills to assess financial documents and property risks accurately.
• Communication: Ability to articulate underwriting decisions effectively to internal teams and external stakeholders.

1. The position requires knowledge of US Lending Market - Corporate / Commercial / Small Business Loans
2. Responsible for reviewing, loan boarding & maintenance of new and renewed Corporate & Commercial Loan packages
3. Handling the day-to-day processing in the Loans Syndication domain, resolving queries in a timely manner. Processing loan drawdowns, funding from loans platform and preparation of outgoing payments. Some level of static data loan maintenance. Reconciliation for loans related transactions and first level recon for loans specific accounts
4. Loan Operations resources must be comfortable operating in several systems, including but not limited to: ALS, Info Access, OnBase, nCino, and Harland Clarke (statement and check vendor)
5. Resource must have knowledge of interest calculations and ensure calculations are in sync with the loan system

We are hiring experienced professionals for Team Lead (TL), Quality Analyst (QA), Subject Matter Expert (SME), and Assistant Manager (AM) roles in International Customer Service (Voice) .

Key Responsibilities:

• Manage customer interactions and ensure high-quality service delivery.
• Drive team performance and achieve operational KPIs.
• Monitor quality, provide coaching, and identify improvement opportunities.
• Handle customer escalations and support day-to-day operations.
• Collaborate with cross-functional teams to ensure service excellence.
• Prepare performance reports and implement process improvements.

Eligibility:

• Graduate in any discipline.
• Relevant experience in an international customer service/contact center environment.
• Strong communication, leadership, analytical, and problem-solving skills.
• Willingness to work in rotational/night shifts.

Job Locations: Hyderabad, Bangalore, Indore

Roles and responsibilities:-

The Post Closing Analyst is responsible for supporting the end-to-end commercial loan post-closing lifecycle, ensuring all executed loan documents, collateral, and system records are accurate, complete, and compliant with regulatory and internal guidelines. The role focuses on document validation, exception management, collateral tracking, and system updates for US commercial lending portfolios.

• Review completed commercial loan closing packages to ensure completeness and accuracy. Verify critical documents such as: Promissory Notes, Loan Agreements, Collateral/Guarantee Documents, etc. Ensure documents are executed, signed, and compliant with loan approval terms

• Loan Operations resources must be comfortable operating in several systems, including but not limited to: ALS, Info Access, OnBase, nCino

• Resource must have knowledge of interest calculations and ensure calculations are in sync with the loan system

• Handling the day-to-day processing & resolving queries in a timely manner.

• Manual processes lack automated controls, and must be performed accurately to avoid posting errors

• Daily/live reporting is required, including view of SLA reporting as well as key volumes such as loans processed; as well as monthly summary. Respondent will be expected to track SLAs and volumes manually.

• To strive to create a healthy and fun filled Environment in the team

• Display interpersonal skills in supporting the day-to-day operations on the floor.

• Suggest and work on process improvements ideas

Location: Bangalore

Shift: US Shifts

Work Model: 5 Days Work from Office

Experience: 18–22+ Years

About the Role

We are looking for an accomplished and transformational leader to join us as Senior Director – Contact Centre Operations. This role will lead large-scale blended voice operations (Inbound, Outbound & Chat) with a strong focus on operational excellence, business transformation, client governance, and service delivery leadership.

The ideal candidate should come from a Contact Centre / GCC / PCC / Voice Operations background with extensive exposure to US Healthcare Membership or Provider operations. Candidates with strong tenure stability and proven transformation leadership will be highly preferred.

Key Responsibilities

Operational Leadership

• Lead large and complex blended voice operations across Inbound, Outbound & Chat processes
• Drive service delivery excellence, operational governance, and business performance
• Manage SLAs, KPIs, productivity, quality metrics, CSAT/NPS governance, and operational reviews
• Lead capacity planning, supply planning, workforce management understanding, and transactional quality governance
• Ensure continuous process optimization and operational efficiency improvements

Transformation & Innovation

• Drive AI-led and technology-enabled transformation initiatives
• Lead automation, analytics, and RPA-driven operational improvements
• Identify process enhancement opportunities and implement scalable solutions
• Support system audits, operational excellence initiatives, and digital transformation programs

Client & Stakeholder Management

• Manage executive-level client relationships and stakeholder communication
• Conduct MBRs, QBRs, governance reviews, and strategic business discussions
• Handle escalations effectively and provide solution-oriented leadership
• Partner with internal and external stakeholders to drive business outcomes

Financial & Business Ownership

• Own P&L management, revenue tracking, and operational profitability
• Drive cost optimization and financial performance management
• Support business planning, budgeting, and operational forecasting

Leadership & People Management

• Lead and inspire large delivery teams in a high-performance environment
• Build strong leadership pipelines, succession planning, and employee engagement initiatives
• Mentor operational leaders and promote a culture of accountability and excellence
• Drive people metrics, retention strategies, and organizational development initiatives

Required Skills & Experience

Mandatory Experience

• 18–22+ years of overall experience with at least 10 years in leadership roles
• Strong experience in Blended Voice Operations (Inbound, Outbound & Chat)
• Prior experience in Contact Centre / Voice Operations / GCC / PCC environments is mandatory
• US Healthcare Membership / Provider Contact Centre operations experience preferred
• Proven experience managing large and complex delivery teams

Functional Expertise

• SLA & Metrics Management
• Workforce Management & Capacity Planning
• CSAT / NPS Governance
• Transactional Quality Monitoring
• Operational Governance & Service Delivery Excellence
• Process Improvement & Business Excellence Initiatives

Technical & Operational Exposure

• ACD, CITRIX, Dialer Systems
• IVR & Call Tree Management
• RPA / Analytics exposure
• Reporting tools & dashboard management
• System audits and compliance governance

Financial & Governance Expertise

• P&L ownership and revenue management
• Cost optimization and financial planning
• ISO / ISMS / Compliance & Audit awareness