1 jobs in Spectra Hospitality Services | Leading Hotel Consultants
Front Office Associate
Posted 1 day ago
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Job Description
CIARENS — BEACHFRONT ECO-LUXURY RESORT, PALOLEM BEACH, GOA
FRONT OFFICE ASSOCIATE / GRE
Reports To: Operations Manager
Location: Ciarens, Palolem Beach, South Goa
Employment Type: On Roll, Full-Time
Role Summary
Ciarens is seeking a Front Office Associate / Guest Relations Executive to be the first and most consistent point of contact for guests. In a 10-cottage property, this role carries unusual weight — the Front Office Associate sets the tone of the stay from arrival to departure, and is responsible for the personal, remembered-by-name warmth that has defined Ciarens for 26 years.
Key Responsibilities
• Manage guest check-in and check-out with efficiency and genuine warmth
• Serve as the primary guest relations point of contact throughout the stay — anticipating needs, resolving issues, and personalising the experience
• Handle reservations, room allocation, and billing accurately within the PMS
• Respond to guest enquiries across phone, email, and WhatsApp promptly and professionally
• Coordinate with Housekeeping on room readiness, and with F&B on guest dining preferences and reservations
• Assist guests with local recommendations, transport, excursions, and beach activities in Palolem
• Manage guest feedback, encourage reviews, and escalate concerns appropriately
• Maintain accurate front office records, cash handling, and shift handover documentation
• Communicate property policies clearly — including parking, pet policy, and the 3+ night stay benefit
• Support the Reservations/OTA Executive during peak booking periods
Qualifications & Experience
• 2–4 years of front office or guest relations experience in a hotel or resort
• Diploma or degree in Hotel Management preferred
• Working knowledge of a PMS (Opera, IDS, eZee, or similar)
• Excellent spoken and written English; additional languages an advantage given the international guest mix in Palolem
• Comfortable with WhatsApp-based guest communication and online review platforms
Key Attributes
• Naturally warm and personable — able to make guests feel recognised, not processed
• Well-presented and composed, with strong interpersonal instincts
• Resourceful problem-solver who takes ownership of guest issues end to end
• Flexible with shifts, including weekends and peak season
How to Apply
Please email your resume to
Resumes shared over LinkedIn will not be considered.
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