4 jobs in Spectra Technovision (India) Pvt. Ltd.
Technical Associate - Software Implementation
Posted 3 days ago
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Job Summary :
We are looking for a Technical Associate – Implementation with 2–5 years of experience in software implementation, customer support, and SQL troubleshooting. The role involves end-to-end software deployment, technical support, and ensuring seamless customer onboarding and satisfaction.
Industry – Office Equipment / Automation /3 IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Customer Success - Implementation
Role – Technical Associate - Implementation
Employment Type – Permanent Job, Full Time
Client Visit – Yes
Work location – Mumbai
Shift – Regular Day Shift
Key Responsibilities:
- Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
- End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
- Train the users functionally and technically on our various software’s aspects.
- Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressal.
- Knowledge on ticket management system.
Required Skills
- Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
- 2 to 5 Years experience in Software - Customer Success / Support Domain.
- Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
- Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
- Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
- Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
- Good listening and problem-solving skills
- Customer service and a customer centric attitude
Desired Personality traits
- Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
- Technically &Logically Strong
- Strong analytic, problem solving & Interpersonal Skills
- Strong work ethics and sense of commitment
- Ability to balance multiple priorities
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Sr. Technical Associate (no outstation candidates)
Posted 4 days ago
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Job Role
- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
- Working closely with L1 level support team and development team to identify and troubleshoot reported issues
- Analyze and debug issue that has been reported by customer.
- Identification and escalation of issues to appropriate team for urgent attention.
- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressal.
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Business Development Manager
Posted 4 days ago
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We are looking for a driven and experienced Business Development & Sales professional with 5+
years of industry experience. The ideal candidate will bridge strategic BD and frontline sales —
building the specifier and influencer ecosystem while owning the direct sales cycle. They will
expand Spectra’s enterprise footprint, grow channel partnerships, and serve as a confident face of the brand in front of CXOs and decision-makers.
CTC – Competitive; commensurate with experience. Salary will not be a constraint for the right
resource.
Other Benefits – Medical Insurance, Mobile & Petrol reimbursements, Paid Leaves, 5-day work
week, employee engagement events, and skill-building training.
Industry – Office Equipment / Automation / IT Software / Electronic / Security &
Surveillance Role – Assistant / Manager – Business Development & Sales
Employment Type – Permanent, Full Time
Work Location – Bangalore (Jayanagar) / Mumbai (Borivali) / Hyderabad
Client Facing – Yes – Regular client visits, demos & presentations. Own two-wheeler mandatory
(petrol reimbursed as per policy).
Experience – 5-8 years in Sales / BD in Security, IT, HRMS, ERP, CRM software or any other
technology industries.
Working Days – 5-day work week | Regular shift
Job Role
Sales & Channel Development
• Own the end-to-end sales cycle: lead generation, solution pitch, negotiations, closure, and
handover to account management.
• Introduce Spectra’s solutions to new prospects through networking, cold calls, referrals, and
targeted sales campaigns.
• Build and grow the channel partner ecosystem — appoint new dealers/SIs/distributors, enable
cross- selling, and support partner-led revenue.
• Conduct client visits, product demonstrations, and C-suite presentations; manage BOQ/BOM
and bidding support for channel partners.
• Maintain accurate proposals, pipeline documentation, and ensure disciplined lead-cycle
management.
Strategic Business Development & Specifier Engagement
• Engage the influencer community: Architects, Builders, ELV/Electrical teams, EPC &
Construction firms, MEP Consultants, PMCs, Design & Build firms, and Security Consultants.
• Identify, develop, and nurture ABC category business partners; provide ongoing technical
and commercial support.
• Drive tender specifications for large projects; position Spectra as the preferred make and
convert specs into qualified leads.
• Build a healthy project funnel in assigned verticals; present technical and commercial solutions to all relevant stakeholders.
• Develop region-specific business plans for strategic technology and channel partners; gather
and report competitor intelligence.
Key Account & Enterprise Development
• Expand Spectra’s footprint in enterprise accounts not yet engaged; act as the “Voice of
Spectra” before CXOs and senior decision-makers.
• Understand key account business priorities in Physical Security & Workforce Management; build long- term relationships through direct and indirect touch.
• Organize end-user seminars, awareness briefings, and face-to-face presentations to
reinforce Spectra’s role as a Trusted Partner.
• Attend industry tradeshows and events; pursue speaking and presentation opportunities to
strengthen brand presence.
Reporting & Market Intelligence
• Provide timely monthly reports on pipeline, activities, and regional progress.
• Collaborate with Marketing on whitepapers, brochures, webinars, exhibitions, and lead
nurturing campaigns.
• Stay updated on product developments, market trends, and competitive activity; support local
and national marketing initiatives.
Required Skills
• 5-8 years in Sales / BD representing OEMs in ELV, CCTV, BMS, Physical Security, IT,
HRMS, ERP, CRM software or any other technology industries, preferably serving enterprise,
building, or construction clients.
• Demonstrated ability to manage direct and channel sales cycles from prospecting to closure.
• Strong existing network with specifiers, system integrators, consultants, and corporate
decision- makers.
• Excellent communication, presentation, and negotiation skills; public speaking ability in English
and the local language.
• Technical education preferred: MBA + BCA / B.Sc. IT / MCA / BE (EC/CS) .
• IP networking knowledge and understanding of access control / security technologies is a
strong advantage.
• Self-managed, disciplined with time, priorities, and field expenses.
Desired Personality Traits
• Result-driven with strong self-initiative and a hunter mentality
• High work ethic, accountability, and commitment to targets
• Strong interpersonal skills – builds trust quickly with diverse stakeholders
• Thrives in a fast-paced, field-intensive environment
Key Result Areas
• Revenue generation – direct and channel-driven
• Specifier/influencer onboarding and project pipeline health
• Channel partner development and enablement
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IT Administration
Posted 16 days ago
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