318 jobs in ThermoFisher Scientific

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join us as a Research Associate III (Evidence Synthesis) - Make an Impact at the Forefront of Innovation. We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.
Position Overview:
This role will independently direct key aspects of systematic literature review (SLR) research projects with guidance from senior staff, as well as manage multiple projects with tasks varying to degree by project.
Essential Duties and Responsibilities:
+ Define and refine research questions as they pertain to the SLR objectives
+ Design of literature searches/algorithms to be implemented in scientific literature databases (i.e., PubMed, EMBASE, Cochrane Library, etc.) and grey literature sources (conference proceedings, regulatory agencies).
+ Develop inclusion/exclusion criteria within the PICOS framework to be implemented during screening process
+ Oversee the screening of abstracts and full-text articles against defined inclusion/exclusion criteria to assess their suitability for inclusion in the review
+ Review the PRISMA diagram depicting the study attrition
+ Validate data abstraction and extraction
+ Finalize theanalyzabledataset
+ Draft tables and figures for analysis results
+ Synthesize the evidence base by through drafting and editing sections of project deliverables (e.g.reports, protocols, statistical analysis plans) and dissemination actives, abstract and manuscript preparation
+ Delegate tasks to junior staff and review their work as appropriate
+ Develop a project plan and monitor project progress, including timeline and budget
+ Draft project proposals, including scoping the body of evidence and preparing project budgets)
+ Co-lead (or lead) client communications, both via email, phone, and in-person; responsible for day-to-day communications
+ Participate in nonliterature-basedresearch and consulting activities within other departments (e.g., modeling and simulation, real-world evidence).
+ Participate in staff recruitment and training efforts
+ Serve as a line manager (depending on skills/experience)
Education, Professional Skills & Experience:
+ PhD in health sciences, economics, biology, naturalsciencesor a related field with some related experience; MSc. with significant related experience, orBachelorswith extensive relevantexperience.
+ Proven experience in systematic literature review methods in health economics and/or health services research; experience in network meta-analysis would be an advantage butis not essential.
Personal Skills & Competencies:
+ Commercial experience in a similar environment is highly desirable, but not essential
+ Deep understanding of research principles and demonstrated practical research implementation
+ Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
+ Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
+ Frequently interacts with others to obtain or relate information to diverse groups.
+ Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
+ Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multitask.
+ Regular and consistent attendance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
We are offering an exciting opportunity to join our organization as a **Manager, Verification & Validation (V&V)** . In this leadership role, you will lead the Verification & Validation strategy for software-enabled life science products, ensuring high-quality, reliable, and compliant product releases. You will manage a team of Verification & Validation engineers responsible for validating laboratory software, AI-enabled applications, and agentic workflows supporting flow cytometry and cell analysis solutions.
The ideal candidate combines strong scientific domain expertise in Flow Cytometry, Cell Analysis, and Sample Preparation with extensive experience in software V&V, wet lab experimentation, AI validation, and people leadership. You will collaborate with Product Management, Software Engineering, Systems Engineering, Quality, Regulatory, and Scientific teams to define validation strategies that ensure product quality, regulatory compliance, and an exceptional customer experience.
**Education/Experience:**
+ Ph.D. in Life Sciences, Biomedical Engineering, Biotechnology, Bioengineering, Computer Science, or a related scientific discipline.
+ 12+ years of industry experience in Software Verification & Validation (V&V), Quality Engineering, Software Testing, or Product Development.
+ 8+ years of hands-on wet lab experience in Flow Cytometry, Cell Analysis, and Sample Preparation.
+ 5+ years of experience leading and managing Verification & Validation or Quality Engineering teams.
+ Demonstrated experience validating software products used in laboratory, life science, or regulated environments.
+ Experience working within regulated quality systems (FDA, ISO 13485, IEC 62304, GxP, 21 CFR PART 11) is preferred.
**Major Job Responsibilities:**
+ Lead the Verification & Validation (V&V) organization responsible for validating software products supporting life science and laboratory workflows.
+ Manage, mentor, coach, and develop a high-performing Verification & Validation team, fostering technical excellence, innovation, collaboration, and continuous learning.
+ Establish team objectives, conduct performance reviews, create development plans, and support career growth for team members.
+ Define resource plans, prioritize work across multiple programs, and ensure successful execution of validation activities.
+ Develop and implement comprehensive V&V strategies, validation plans, test protocols, and release recommendations.
+ Define and execute validation strategies for AI-enabled applications and autonomous agentic workflows.
+ Lead verification of multi-agent orchestration, prompt execution, prompt libraries, guardrails, AI decision-making, and AI-generated responses.
+ Develop risk-based test strategies covering functional, integration, regression, system, end-to-end, usability, performance, robustness, resilience, and failure-mode testing.
+ Collaborate with Product Management, Software Engineering, Systems Engineering, Quality, Regulatory, and Scientific teams throughout the product lifecycle.
+ Oversee laboratory data generation, capture, analysis, and traceability required for software validation.
+ Review and approve validation documentation, defect reports, validation evidence, and software release recommendations.
+ Establish V&V metrics, dashboards, and quality KPIs to monitor product quality and team performance.
+ Drive continuous improvement initiatives to enhance validation processes, automation, productivity, and release quality.
+ Lead defect triage, risk assessments, root cause investigations, and corrective actions.
+ Ensure compliance with internal quality systems and applicable regulatory requirements.
+ Support customer, internal, and regulatory audits and ensure audit readiness.
+ Partner with leadership on strategic planning, hiring, workforce development, budgeting, and capability expansion for the V&V organization.
**Knowledge, Skills, and Abilities:**
+ Strong domain expertise in Flow Cytometry, Cell Analysis, and Sample Preparation.
+ Experience leading software Verification & Validation activities for laboratory or life science products.
+ Experience generating, capturing, analyzing, and validating laboratory data.
+ Hands-on experience validating agentic AI workflows, including multi-agent orchestration, prompt validation, guardrail testing, and evaluation of AI-generated responses for accuracy, reliability, consistency, and safety.
+ Experience developing and executing test strategies for autonomous and agentic workflows, including functional, integration, end-to-end, robustness, resilience, negative, and failure-mode validation.
+ Experience validating LLM-based applications, prompt libraries, Retrieval-Augmented Generation (RAG) workflows, AI agents, and AI decision-making behavior.
+ Strong understanding of AI validation methodologies, prompt evaluation techniques, guardrail verification, hallucination detection, and responsible AI testing practices.
+ Proven experience leading, managing, mentoring, and developing Verification & Validation (V&V) teams, including resource planning, performance management, technical leadership, and career development.
+ Experience collaborating with cross-functional engineering, scientific, quality, and regulatory teams.
+ Strong understanding of quality systems and regulated product development.
+ Strong understanding of AI safety, responsible AI principles, and risk-based validation methodologies.
+ Excellent analytical, troubleshooting, and problem-solving skills.
+ Strong communication, presentation, and stakeholder management skills.
+ Ability to influence technical direction across cross-functional teams.
+ Demonstrated leadership, coaching, mentoring, and organizational management capabilities.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Second Shift (Afternoons)
**Environmental Conditions**
Office
**Job Description**
Join Us as a Senior Programmer Analyst -
The Senior Programmer Analyst performs or supports following activities: Validation for -PV system upgrades/hot fixes, client's ad-hoc reports, gateways setup, client specific data migrations etc.
Assists department and develops metrics reports and techniques for improving process efficiencies and business performance. Serves as validation point of contact across the most challenging and complex PV projects. Acts as a consultant for the PV department.
Provides input into resource allocation/project estimates. Reviews and makes recommendations for process development and improvement.
Leverages the new capabilities with AI to bring efficiencies in the team.
What You'll Do:
+ Supports requirements gathering sessions with business stakeholders, translating business needs into detailed functional and technical requirements. Analyze requirements and collaborate with development teams to ensure accurate conversion into system design specifications, reports, and validated solutions.
+ Independently plan, author, execute, System Integration Testing (SIT), User Acceptance Testing (UAT), and Performance Qualification (PQ) protocols and scripts for validated GxP systems. Validate custom programs, listings, reports, and system enhancements in accordance with regulatory requirements and company procedures.
+ Serve as a subject matter expert (SME) for CSV activities, ensuring validation deliverables are developed, reviewed, approved, and maintained in compliance with applicable SOPs, industry regulations, and quality standards, including GxP and 21 CFR Part 11 requirements.
+ Drive continuous improvement initiatives by identifying opportunities to streamline, standardize, and automate business processes, improving operational efficiency, compliance, and data integrity.
+ Author and maintain high-quality validation and SDLC documentation, including Validation Plans, Requirements Specifications, Risk Assessments, Test Protocols, Traceability Matrices, Validation Summary Reports, and change control documentation.
+ Develop and deliver end-user training, knowledge transfer sessions, and supporting documentation. Contribute to the creation and revision of SOPs, Work Instructions, and best practices to support validated system operations.
+ Develop the best practices documents based on the lesson learned from the deliveries and leverage it in upcoming validation deliverables.
+ Investigation and resolution of complex system issues, performing impact assessments, root cause analysis, and validation of corrective actions, enhancements, and system fixes in collaboration with business and technical teams.
+ Attend client vendor calls for the validation activity scope discussions and status handover.
+ Maintain current knowledge of evolving regulatory expectations, validation methodologies, industry trends, and emerging technologies related to Computer System Validation and Pharmacovigilance systems. Mentor junior team members and share best practices across the organization.
+ Support regulatory inspections, client audits, and internal quality audits by providing validation documentation.
Education & Experience Requirements:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
Knowledge, Skills, Abilities:
- Knowledge of CSV and Oracle Argus Safety system is an addon
- In depth knowledge of Pharmacovigilance processes including applicable SOPs, ICH GCP, current pharmacovigilance regulations and local guidelines
- Strong attention to detail
- Comprehensive problem solving and innovative skills
- Good written and verbal communications skills to effectively interface with teams and clients, including proficiency in the English language
- Ability to independently and effectively organize and manage multiple assignments with challenging timelines
- Ability to adapt and adjust to changing priorities
- Ability to communicates effectively within a multi-disciplinary team
- Ability to complete assigned tasks on time and within budget
- Demonstrated positive attitude, enthusiasm toward work, and the ability to work well with others
Working Conditions and Environment:
- Work is performed in remote environment with the electrical official equipment provided.
Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience-and where your contributions truly make a difference.
Apply today to help us deliver tomorrow's breakthroughs.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Position Summary**
We are seeking a Sr. Manager , Firmware to serve as a firmware architect and technical authority for the GSD/BID (Genetic Systems Division) instrument framework. This role shapes reusable embedded architecture across instrument platforms, with emphasis on deterministic control behavior, subsystem interfaces, diagnostics, fault handling, serviceability, and long-term maintainability rather than ownership of a single instrument or instrument family.
The role translates system intent into firmware architecture, behavioral models, interface contracts, reference patterns, and implementation guidance that enable consistent execution across programs. The engineer will work with peer firmware architects and senior technical leaders in other divisions to develop reusable patterns, align common practices, and avoid unnecessary platform divergence.
**Key Responsibilities**
**Firmware Architecture and Platform Strategy**
+ Define, evolve, and govern the GSD/BID firmware architecture, including reusable control abstractions, subsystem interfaces, state management patterns, diagnostics, configuration, serviceability, and field-support concepts.
+ Serve as a GSD/BID design authority for significant platform-level firmware decisions, interface contracts, and shared framework changes, while coordinating with peer architects where cross-platform consistency or reuse is beneficial.
+ Establish architecture principles, design standards, roadmaps, technical debt plans, and modernization priorities for shared firmware assets and platform capabilities.
+ Lead technical trade-off decisions across firmware, electronics, mechanical systems, controls, manufacturing, service, reliability, cybersecurity, cost, and lifecycle constraints.
**Embedded Platform and Behavioral Design**
+ Architect reusable firmware services, hardware abstraction patterns, and platform capabilities across microcontrollers, processors, RTOS-based systems, device drivers, communication protocols, and board-level variants.
+ Define platform approaches for boot, configuration, calibration, firmware update, version compatibility, diagnostics, logging, and service workflows.
+ Guide real-time and concurrent behavior, including timing, resource constraints, race-condition prevention, error propagation, degraded operation, and safe recovery paths.
+ Use UML or equivalent state-machine, sequence, timing, component, and interface models to clarify behavior, identify ambiguity, and reduce integration risk.
+ Guide integration of model-generated firmware, framework code, and handwritten C/C++ so implementation remains understandable, testable, and maintainable.
**System Integration, Verification, and Lifecycle Support**
+ Serve as firmware architect in system-level requirements, interface design, integration planning, risk reviews, and design reviews.
+ Partner with electrical, mechanical, systems, software, verification, quality, manufacturing, and service teams to resolve complex cross-disciplinary technical issues.
+ Lead architecture-level root cause analysis for field, production, and integration issues; define durable corrective and preventive actions.
+ Guide firmware validation and verification strategy, including testability, automation, diagnostic hooks, simulation, model-based test approaches, hardware-in-the-loop coverage, and release readiness.
+ Provide firmware architecture input for sustaining engineering, VAVE, component obsolescence, lifecycle management, and released-product maintainability.
**Engineering Governance, Mentorship, and Global Alignment**
+ Set expectations for firmware design quality, documentation, coding standards, review discipline, architecture decision records, and disciplined change control.
+ Review and approve significant firmware designs, subsystem interfaces, platform services, and framework changes.
+ Mentor senior firmware engineers and build architectural capability within the Hyderabad R&D team.
+ Influence global engineering teams and peer architects in other divisions through clear technical communication, practical decision frameworks, shared patterns, and cross-divisional alignment.
**Minimum Qualifications**
+ Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or related field.
+ 15 years of experience in product development and engineering
+ Extensive experience in embedded firmware development for complex instrument, device, automation, or control-system products.
+ Demonstrated experience defining firmware or embedded software architecture across multiple products, platforms, or major subsystems.
+ Strong C/C++ background and deep understanding of microcontrollers, processors, RTOS concepts, device drivers, communication protocols, diagnostics, and hardware-software integration.
+ Experience designing real-time or concurrent embedded behavior and expressing system behavior through state machines, sequence diagrams, timing diagrams, interface models, UML, or equivalent model-based techniques.
+ Proven ability to lead technical trade studies, architecture reviews, root cause investigations, and cross-functional issue resolution.
+ Strong communication skills with ability to influence globally distributed engineering teams without relying only on reporting authority.
**Preferred Qualifications**
+ Master's degree in Computer Engineering, Electrical Engineering, Systems Engineering, Computer Science, or related field.
+ Experience with life sciences, analytical instrumentation, regulated product development, laboratory automation, or connected instrument environments.
+ Experience architecting reusable firmware frameworks, instrument control frameworks, middleware, platform services, hardware abstraction layers, or board-support frameworks.
+ Familiarity with systems engineering, requirements traceability, model-based verification, simulation, CI/CD, automated test, hardware-in-the-loop test, and release governance for embedded software.
+ Experience with safety, reliability, cybersecurity, service diagnostics, secure update, field troubleshooting, or lifecycle constraints in connected instruments or regulated devices
+ Experience applying UML, SysML, statechart tooling, or model-generated code in a pragmatic embedded firmware development environment.
+ Ability to simplify ambiguous system behavior into clear models, interfaces, reference patterns, and executable design guidance.
**Impact**
+ Guides firmware architecture for the GSD/BID instrument framework in coordination with peer global architects.
+ Raises firmware execution from component ownership to platform architecture, reuse, technical authority, and long-term framework stewardship.
+ Improves quality, reliability, maintainability, serviceability, and development efficiency across instrument programs.
+ Builds firmware architecture capability within the Hyderabad R&D team while strengthening alignment across GSD/BID, global instrument programs, and peer architecture communities in other divisions.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Second Shift (Afternoons)
**Environmental Conditions**
Office
**Job Description**
Join Us as a Clinical Data Team Lead - Make an Impact at the Forefront of Innovation
We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.
As part of our expert team, you'll have the opportunity to ensure operational excellence that makes a real difference in organizational performance. As a Clinical Data Team Lead, you will act as the lead data manager for one or more projects or provide support to the lead data manager. You may lead all data management activities for individual, limited volume/complexity studies with support from senior team members. Additionally, you will act as an interdepartmental and client liaison for all data management study activities.
What You'll Do:
- Applies relevant components of the project protocol to daily tasks and directs others on how to apply to their daily tasks.
- Acts as a liaison to the Project Lead and/or client as required and communicates with management regarding all data management (DM) activities within their studies.
- Develops and maintains data management project documentation files; performs independent reviews of data management deliverables following documented CDM guidelines.
- Develops and delivers study specific training for DM project staff.
- Produces project-specific status reports for management, Project Lead and/or clients on a regular basis. Monitors study metrics.
- May participate in business development activities by assisting with bid preparation and/or representing data management at bid defense meetings, where required.
- Assists with project forecasting of hours and identification of resource requirements and identifies potential out of scope activities to Project Lead and management and assists with the Contract Modification process.
- Mentors junior level staff on all associated tasks within a study.
- Assists with the administrative and financial management of allocated projects. Performs all assigned data management activities independently and efficiently, with attention to quality.
Education and Experience Requirements:
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
- Ability to effectively apply knowledge and skills in a highly organized fashion while adhering to regulatory guidelines, SOPs and client expectations
- Ability to use interactive computer programs
- Good written/ verbal communication skills with a strong command of English language and grammar; good organizational, analytical/problem solving skills and attention to detail
- Ability to work productively with minimal supervision
- Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data
- Strong customer focus and excellent interpersonal skills
- Proven flexibility and adaptability
- Ability to work in a team environment and independently as needed
- Ability to train and direct study team
- Ability to set and meet timelines or be able to recognize and schedule changes in response to project demands
Working Conditions and Environment:
- Work is performed in an office environment with exposure to electrical office equipment.
- Occasional drives to site locations with occasional travel both domestic and international.
Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience-and where your contributions truly make a difference.
Apply today to help us deliver tomorrow's breakthroughs.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as an Account Manager II, where you'll support revenue growth and contribute to serving science. You'll develop and maintain strategic relationships with customers while promoting our comprehensive portfolio of innovative products and services. Working in a collaborative environment, you'll implement sales strategies, identify new business opportunities, and provide excellent support to help customers achieve their goals. This role offers the chance to represent a leader in scientific solutions while contributing to our mission of making the world healthier, cleaner, and safer.
REQUIREMENTS:
- Master's Degree plus 2 years of sales experience, preferably in scientific/laboratory industry, or equivalent laboratory experience
- Preferred Fields of Study: Life Sciences, Chemistry, or related scientific field
- Strong technical aptitude with demonstrated ability to learn complex product applications and workflows
- Excellent communication, presentation, and negotiation skills
- Demonstrated ability to build and maintain long-term customer relationships
- Proficiency in CRM systems (preferably Salesforce) and Microsoft Office Suite
- Strong territory management and strategic account planning capabilities
- Strong analytical and problem-solving skills for developing effective sales strategies
- Ability to work both independently and collaboratively in a matrix environment
- Valid driver's license and ability to travel up to 70% within assigned territory
- Fluency in English required; additional language skills based on territory needs
- Demonstrated commitment to Thermo Fisher's core values: Integrity, Intensity, Innovation, and Involvement
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
**Roles & Responsibilities**
+ Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
+ Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
+ Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
+ Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
+ Effectively collaborate across the team to ensure that mistakes are not repeated by team members
+ Engage in activities to provide an enhanced customer experience
+ Ensures adherence to organizational procedures, policies, and systems.
+ Ensures that performance metrics / SLAs are met
+ Adhere to daily turnaround time for orders as per set TAT guidelines
+ Proactively escalates issues that can potentially hamper the business processes
+ Contribute to team effort by accomplishing related results as needed
**Other Requirements**
+ Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
+ 3-5 years Hands on experience on Order Management
+ Requires strong computer skills, including Microsoft office
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly detail-oriented and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and manage time effectively
+ Ability to work under pressure
+ Customer orientated and ability to adapt/respond to different types of tasks
+ Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.