5 jobs in Ujjivan Small Finance Bank

Join our expanding Strategy Team to lead high-impact growth initiatives and help redefine the future of our banking legacy!

ROLE PURPOSE & OBJECTIVE:

• Support creation and periodically modification of bank's medium to long-term strategy ensuring seamless translation of strategic objectives into actionable business plans and measurable outcomes across all business verticals.
• To identify, plan, and support execute strategic initiatives that drive sustainable liabilities growth, reduce cost of funds, improve branch and overall profitability in alignment with organizational vision and regulatory requirements.
• Ensure envisioned outcomes of the identified initiatives are achieved within desired timelines.
• Monitor and report on key performance indicators to measure the success of strategic initiatives.
• Support the annual strategic planning exercise across businesses and quarterly strategy reviews
• Develop deposit mobilization strategies to support asset growth and optimize cost of funds
• Oversee the conduct of in-depth market research and competitive analysis to identify growth opportunities and potential threats.
• Analyze industry trends, best practices and competitive landscape to guide strategic thinking and decisions.

Education: MBA / CA / CFA

Experience :

• Minimum: 5-8 years of progressive experience in banking, financial services, or strategic consulting.

Job description:

• To design and execute organization-wide employee communication and engagement strategy
• To enhance employee experience, culture, and employer branding
• To lead GPTW, communication effectiveness, and employee listening initiatives
• A dynamic and strategic HR professional responsible for driving enterprise-wide employee communication, engagement, and employer branding initiatives. The role focuses on creating a consistent, transparent, and engaging employee experience across the organization while aligning with business goals and cultural priorities.
• The position plays a critical role in managing end-to-end Great Place to Work (GPTW) initiatives including cultural audits, trust index surveys, and pre/post engagement interventions. Additionally, the role leads internal communication strategy, HR storytelling (including annual reports), social media presence, and employee listening mechanisms to strengthen organizational culture and employer brand.
• This role acts as a strong partner to leadership, influencing employee experience, strengthening communication effectiveness, and enabling a positive and high-performance work environment.

Desired Candidate profile:

• MBA/ Post Graduate in Marketing/ Graduate with relevant experience
• 7+ years of experience in HR-Employee Communication and Engagement

Job description:

1. The Virtual Relationship managements engage with the Bank customers and prospects, virtually, to provide a seamless experience to customers
2. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio
3. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details
4. Call Handling as per desired standards
5. Fulfilling customer service requirements and deepening relationships
6. Creating the opportunity to provide financial solutions to customers via cross-sell and upsell
7. Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients
8. Seek out new business opportunities for the clients while advising them on products or services that best fit their needs

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Qualification

• 2-6 years' of client relationship experience
• Strong communication and interpersonal skills

ROLE PURPOSE & OBJECTIVE:

• Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
• Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
• Track conversion across campaigns and products.
• Assists internal verticals in understanding sales opportunities and generate leads across product lines.
• Conduct basic training for tele callers for their campaigns.
• Monthly target adherence
• Increase lead conversion from cross selling
• Value Generation from campaigns
• Regular follow up with business team and coordinating with branches and other alternate channels
• Design new campaigns
• Market available training opportunities to employees and provide necessary information
• Provide performance feedback to team members & responsible for the professional development of the members.
• Customer retention checks.
• Conduct basic training for tele callers for their campaigns.

Qualification : Any Degree

Experience : 5 to 8 Relevant