3 jobs in Wonderla Holidays Ltd.

Manager – Guest Relations

Location: Wonderla Amusement Park, Bengaluru

Experience: 8–10 Years

About Wonderla

Wonderla is one of India's leading amusement park and hospitality brands, operating world-class amusement parks, premium resorts under Terrea by Wonderla , and Isle by Wonderla . We are committed to delivering memorable guest experiences through innovation, safety, and exceptional service.

If you're passionate about creating exceptional customer experiences and leading high-performing teams, we'd love to hear from you.

Key Responsibilities

• Lead the Guest Relations team to deliver exceptional guest experiences.
• Manage guest feedback, escalated complaints, and special requests.
• Train, coach, and mentor Guest Relations executives.
• Drive service excellence and maintain high customer satisfaction.
• Collaborate with Operations, Maintenance, F&B, Security, and other departments to ensure seamless guest experiences.
• Conduct service quality audits and implement continuous improvement initiatives.
• Plan and execute guest engagement initiatives during events and peak seasons.
• Handle crisis situations professionally while ensuring guest satisfaction.
• Ensure adherence to Wonderla's service standards and operating procedures.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
• 6–8 years of experience in a customer service leadership role, preferably in the hospitality, entertainment, aviation, retail, or leisure industry.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Excellent organizational and time management skills.
• Sound knowledge of customer service best practices and quality assurance processes.
• Passion for delivering exceptional guest experiences.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to work rotational shifts, including weekends, public holidays, and evenings as required.

Responsibilities:

• Develop and Execute Sales Strategies: Create and implement effective sales plans to achieve revenue targets and expand the corporate client base.
• Client Relationship Management: Build and maintain strong relationships with existing and potential corporate clients, understanding their needs and preferences.
• Tailored Proposals: Design and present customized event packages that align with client requirements for corporate outings, team-building activities, and special events.
• Market Research: Analyze market trends and competitor offerings to identify new business opportunities and areas for growth.
• Collaboration: Work closely with operations, marketing, and event management teams to ensure seamless execution of corporate events and excellent customer satisfaction.
• Reporting and Analysis: Track sales performance metrics, prepare reports, and provide insights to senior management for strategic decision-making.
• Networking: Attend industry events and conferences to promote Wonderla and foster connections with potential clients.

We are looking for you with

• Education: Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Experience: Minimum of 4 years of experience in corporate sales or business development, preferably within the hospitality, entertainment, or event management industries.
• Proven Track Record: Demonstrated success in achieving sales targets and managing client relationships effectively.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Negotiation Skills: Proficient in negotiating contracts and closing deals to maximize revenue.
• Analytical mind-set: Ability to analyze market trends, customer needs, and sales data to inform strategies.