Communication Trainer
Job Details
Full Job Description
Job Description
● This position is for Communication Training Team
● Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
● Provide Feedback and suggestions for improvement
● Publish Dashboards at defined intervals
● Data Analysis – Strong Analytical skills with an ability to draw conclusions from data
(Error Analysis and Root Cause Analysis for process deviations)
● Publish compliance dashboards as per plan
● Flexibility and Availability for any ad-hoc business requirement
● Ensure Confidentiality, Availability and Integrity of Data
● Provide Feedback and suggestions for improvement
● GAP Analysis & Controls
● Continuous Focus and Drive to meet and exceed department SLAs
● Conduct New Hire training and Refresher training based on TNA
● Conduct interviews
Preferred Competencies
● Ability to train on sounds (IPA), grammar and soft skills
● Excellent verbal and written communication skills
● Should have good knowledge of audit and evaluation function
● Should have good understanding capabilities to improve customer experience
● Ready to work in Shift timing as per process requirement
● Knowledge of usage of MS Office
● Must be fluent in English language
Communication Trainer
Tech Mahindra
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