Embedded Supervisor & Operator (RSOC-Pune)

Full Job Description

About the Company

Hill & Associates ( - “H&A”) is a leading international enterprise security and risk management consultancy owned by the G4S group, an Allied Universal ®Company.

H&A provides consulting services to major international corporations (Fortune 500 client base) and government clients around Asia and other emerging markets. By combining local knowledge and expertise with world renowned professionalism, leading edge technology partnerships and a comprehensive range of integrated services, the company is able to bring meaningful, value-added solutions to clients that enable them to operate safely, efficiently and without disruption in some of the world's most difficult markets. We address a wide range of operational business risks and develop comprehensive solutions for both prevention and response.

Job Overview

A global technology company is looking for a Supervisor & Operator (RSOC) in Pune, Maharashtra to manage following activities at their Regional Security Operations Centre:

· Monitoring and investigating alarms received from access control and video management systems.

· Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency responders as needed

· Assisting personnel with access control issues

· Ensuring timely communication of all major and minor events; notifying the appropriate response resources as directed by procedure

· Monitoring and maintaining life safety and access control systems

· Generating work order and maintenance requests according to RSOC process

· Conducting routine audits of readers, cameras, and other related devices

· Monitor corporate security email inboxes, service central request & coordinate with security ops team. Follow up on service tickets till closure.

· Manage Internal Security Emergency number & coordinate response.

· Support the PACS badging function on Lenel

· Receive security alerts from International organizations like ISOS , Control Risk & escalate if necessary

· Coordinate with global travel SOC.

· Troubleshooting and facilitating problem resolution

· Ensuring the safety of employees locally and abroad by monitoring domestic and global events

· Preparing all required written reports, including but not limited to: activity reports, incident summary reports, and all required logs

· Collaborating with Manager to identify process and quality improvements

· Perform other duties and special project functions as assigned

Qualifications

· Associate’s degree or above required

· Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems

· Attendance and punctuality are essential and expected

Skills & Abilities

· Superior customer service skills to deal with both internal and external customers

· Ability to communicate effectively, both orally and in writing

· Ability to communicate clearly and concisely over the phone and radio

· Ability to manage multiple tasks and prioritize in a fast-paced environment

· Ability to handle emergency situations in a calm and level-headed manner

· Ability to work independently or as part of a team

· A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude

· Comfortable with high-tech work environment and constant learning of new tools and innovation

· A highly flexible schedule; must be able to work additional time, weekends, and holidays as required by operations

If you can work independently, thrive in a global environment and communicate effectively, send in your CV along with a cover note to

Please mention "Application for RSOC Supervisor role - Pune" in the subject line of your email to us.