Senior Manager, People Operations

Full Job Description

Job Summary:

We need a seasoned People Operations leader with experience in managing and scaling people operations in a cross cultural context. The ideal candidate will have a proven track record of leading employee lifecycle operations across multiple countries including India, the US, the UK, and Costa Rica. This role requires a strategic thinker who can align HR practices with business objectives and lead a team of HR operations team members.

Key Responsibilities:

• Manage all aspects of employee lifecycle administration and operations in multiple locations including operations supporting recruitment, performance management, employee engagement, and compliance with local labor laws.
• Develop and implement global operations plans and strategies that align with company objectives and promote a unified company culture.
• Lead and mentor a team of early and mid career HR ops professionals, fostering an environment of continuous improvement and professional development.
• Collaborate on, design and execute scalable HR initiatives to support a diverse and complex global workforce.
• Collaborate with senior peers and leaders to identify and address HR challenges and opportunities within the organization.
• Ensure the delivery of high-quality HR services and support across all offices.
• Lead change management initiatives, ensuring effective communication and adaptation across the organization.
• Utilize data-driven insights to inform HR decisions and strategies.
• Champion diversity, equity, and inclusion initiatives, ensuring they are integrated into all aspects of people operations.
• Own, improve and administer oversight to company's HR technology ecosystem, including HRIS, PMS, Freshservice, ATS, and analytics dashboard, ensuring data integrity, system maintenance, and user support.

Requirements:

• 12-15 years of HR experience, with at least 5 years in a team leader role managing cross cultural teams.
• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or relevant certifications (e.g., SHRM, HRCI) preferred.
• Strong understanding of regulatory environments in the US, India,UK, and Costa Rica.
• Proven ability to lead and develop HR teams in a fast-paced, global environment.
• Exceptional communication and interpersonal skills.
• Strategic mindset with the ability to make sound organizational decisions.
• High level of integrity and professionalism.