What Customer Support Agent Jobs are in Punjab?

• Respond to escalated customer support inquiries via phone, email, and chat.
• Diagnose and resolve complex technical issues requiring advanced troubleshooting skills.
• Escalate unresolved issues to Tier 3 support or relevant departments with comprehensive documentation.
• Guide and assist Tier 1 support agents with challenging customer cases.
• Develop and maintain knowledge base articles and troubleshooting guides for complex issues.
• Identify trends in escalated issues and provide feedback for product improvements.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Document all customer interactions and resolutions accurately in the CRM system.
• Participate in team meetings, training sessions, and knowledge-sharing initiatives.
• Contribute to maintaining a high standard of customer satisfaction and loyalty.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a Tier 2 or equivalent advanced support capacity.
• Strong technical aptitude and proven ability to troubleshoot complex software and hardware problems.
• Excellent verbal and written communication skills, with the ability to articulate technical solutions clearly.
• Proficiency in using support ticketing systems and remote access tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; a college degree in a technical field is a plus.
• Experience in (Specify relevant industry/product area, e.g., SaaS, FinTech, E-commerce) is highly desirable.
• Team-oriented mindset with the ability to collaborate effectively in a virtual environment.
• A customer-centric approach with a passion for problem-solving.

• Competitive annual salary of INR .
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Fully remote work arrangement with a home office stipend.
• Opportunities for professional development and advanced training.
• Access to cutting-edge support tools and technologies.
• A supportive and collaborative remote work culture.
• Performance-based incentives and bonuses.
• Retirement savings plan with employer contribution.
• Employee assistance program for well-being support.

About the Company

We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem. This role will be responsible for managing the support team, improving customer experience, handling escalations, and ensuring seamless support for users, merchants, partners, and institutional clients across our blockchain, payments, tokenization, and digital asset platforms. The ideal candidate should have experience in fintech, crypto, payments, forex, banking, or technology-driven customer support environments.

About the Role

We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem.

Responsibilities

Team Leadership & Management

• Lead, mentor, and manage the customer support team across multiple shifts and regions.
• Set team KPIs, SLAs, productivity metrics, and quality standards.
• Conduct regular team reviews, performance evaluations, and coaching sessions.
• Hire, train, and develop customer support associates and team leads.

Customer Experience & Operations

• Oversee all customer interactions across email, live chat, ticketing systems, and CRM platforms.
• Ensure timely resolution of customer issues related to:
• Account onboarding
• KYC/KYB verification
• Wallet access and transaction issues
• Deposits and withdrawals
• Merchant settlements
• Platform navigation and technical queries
• Handle high-priority customer escalations and critical incidents.

Process Improvement

• Build and optimize SOPs, workflows, escalation matrices, and knowledge base documentation.
• Identify recurring customer pain points and work with product, tech, compliance, and operations teams to improve user experience.
• Monitor ticket trends, resolution times, and support analytics.

Compliance & Risk Coordination

• Work closely with compliance and risk teams on AML, fraud monitoring, suspicious activity, and account reviews.
• Ensure support processes align with internal compliance and regulatory standards.

Cross-Functional Collaboration

• Coordinate with product, engineering, compliance, payments, and business teams for issue resolution and process improvements.
• Provide customer insights to help shape product roadmap and operational improvements.

Qualifications

• 7–12 years of experience
• Full-Time Employment Type
• Location: Mohali

Required Skills

• Excellent communication and leadership skills.
• Strong experience managing support team in fintech, payments, crypto, forex, or banking.
• Experience with support and CRM tools such as:
• Zendesk
• Freshdesk
• Salesforce

Strong understanding of:

• Blockchain and digital assets
• Wallet infrastructure
• Payment operations
• KYC / AML processes
• Risk and fraud prevention
• Strong analytical and reporting skills.

Preferred Skills

• Experience managing global customer support operations.
• Experience supporting institutional clients, merchants, or enterprise customers.
• Ability to work in a fast-paced startup environment with global teams.

Pay range and compensation package

• Opportunity to work in a fast-growing blockchain ecosystem.
• Exposure to tokenization, payments, compliance, and Web3 infrastructure.
• Career growth in fintech and digital asset operations.
• Competitive compensation and performance incentives.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Designation - Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

Location - Mohali

Salary upto 4lpa

Immediate Joiners Preferred

Roles & Responsibilities:

- Handle customer queries through chat and voice (international clients).

- Deliver accurate information and ensure customer satisfaction.

- Troubleshoot and escalate issues when required.

- Maintain high-quality service standards in all interactions.

- Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication

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POSITION: Retail Customer Support Associate

ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience

.
KEY RESPONSIBILITIE

• S:Handle customer interactions through designated support channel
• s.Resolve customer concerns efficiently while maintaining service quality standard
• s.Deliver exceptional customer experience and brand representatio
• n.Meet productivity, quality, and performance metric
• s.Maintain accurate records of customer interaction

s.
COMPENSATION & REWA

• RDSAnnual CTC: n4.3 LPA • Monthly CTC: n36,
• 000Approximate Monthly In-Hand: n32,
• 000Performance Linked Incentive (PLI): n1,700 per month upon target achievement (eligible from the 3rd mont
• h).Additional incentives over and above salary and PLI for exceptional performan

ce.
WORK SCHED

• ULE:5 Days Working Per
• Week9-Hour Rotational Shifts (Including 1 Hour Br
• eak)Effective Working Hours: 8 Hours Per
• DayRotational Weekly Offs ELIGIBI
• LITYUndergraduate & Graduate Candid
• atesFreshers and Experienced Candidates Wel
• comeMinimum Age: 18 Years • Candidates pursuing regular/full-time courses are not eligi

ble.
LEAVE PO

• LICY:No planned leaves allowed during the first 3 months of employ

ment.
ADDITIONAL BEN

• EFITS:Night Shift Cab Facility for female employees (9:00 PM – 6:0
• 0 AM).Structured training and develo
• pment.Career growth opportunities with a global organiz
• ation.Dynamic and professional work enviro

nment.
WHY TELEPERFO

• RMANCE?Global Brand Reco
• gnitionExcellent Career Prog
• ressionAttractive Incentive St
• ructureOpportunity to Support a Premium Technolog
• y BrandLearning, Development & Internal Growth Opport

unities
Contact

• Details:HR Anahita- 99
• 8Email-

About the Role

We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.

Responsibilities

• Team Leadership & Management
• Manage, lead, and motivate a team of 30–70 tele-counselors
• Set clear targets and ensure consistent performance delivery
• Conduct regular team reviews, feedback sessions, and performance evaluations
• Drive team engagement and reduce attrition

• Sales & Conversion Management
• Drive admission conversions, revenue targets, and enrollment numbers
• Handle inbound & outbound calling strategies for lead conversion
• Ensure effective follow-ups and closure of prospective student leads
• Optimize sales funnel, conversion ratios, and lead lifecycle management

• Call Center Operations
• Monitor daily calling activities, productivity, and quality metrics
• Manage dialer systems, lead allocation, and call distribution
• Ensure adherence to scripts, compliance, and quality standards
• Improve operational efficiency and turnaround time

• Training & Development
• Coach and mentor team members on sales skills, objection handling, and counseling techniques
• Develop future team leaders within the team

• Data Analysis & Reporting
• Track KPIs, conversion rates, revenue metrics, and team performance
• Prepare daily, weekly, and monthly MIS reports
• Use data insights to improve strategy and decision-making

Qualifications

• Minimum 6+ years of experience in tele-counseling / call center / admissions / inside sales
• Proven experience managing 30–70 team size
• Strong background in sales, revenue generation, and target-driven roles
• Experience in Ed-Tech / Education sector preferred
• Graduation is mandatory

Required Skills

• Tele counseling / Telesales / Inside Sales
• Admissions Counseling / Student Conversion
• Team Handling (30–70 members)
• Revenue Generation & Target Achievement
• Lead Management & Funnel Optimization
• KPI Tracking & Performance Management
• Communication, Negotiation & Leadership Skills