What Customer Retention Specialists Jobs are in India?
Showing 486 Customer Retention Specialists jobs in India
International Customer Retention Process
303107 Jaipur
JMD Technologies Inc.
Posted 5 days ago
Job Viewed
Job Description
Urgent Hiring | International Customer Retention Process | Jaipur
We are hiring dynamic candidates for an International Customer Retention process. If you have strong communication skills and relevant BPO experience, we’d love to connect with you!
- Location: Jaipur
- Openings: 5
- Salary: Competitive
Eligibility Criteria:
- Undergraduate / Graduate
- Minimum 6 months of BPO experience
- Retention / Upscaling experience with Hospitality background is mandatory
- Excellent communication skills
- C1 US Voice Versant preferred
Shift Details:
- 5.5 working days
- Rotational shifts & week offs
Benefits:
- Cab facility
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0
Job Description
About the Role WhatJobs Direct is seeking a dedicated Customer Retention Specialist to join their team in Vadodara, Gujarat . This vital role focuses on proactively engaging with existing customers to ensure their satisfaction, address concerns, and minimize churn. The Customer Retention Specialist will be responsible for identifying at-risk customers, developing strategies to retain them, and fostering long-term loyalty. This position requires excellent communication, negotiation, and problem-solving skills. The role offers a hybrid work model, allowing for both in-office collaboration and remote flexibility, based in the vibrant city of Vadodara . Our client is committed to building lasting relationships with their customers, and this role is central to that mission. The ideal candidate will have a keen understanding of customer psychology and a proven ability to de-escalate situations and find mutually beneficial solutions. If you are passionate about customer advocacy and have a knack for preserving valuable client relationships, this is the perfect opportunity for you. Join a supportive team that values your contribution to customer loyalty and company growth.
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1
Customer Retention Specialist - WhatJobs Direct
520001 Vijayawada / Remote
Placements24
Posted 5 days ago
Job Viewed
Job Description
About the Role Our client, a growing subscription-based service, is looking for a motivated Customer Retention Specialist to join their team. This role is crucial in minimizing customer churn and maximizing customer lifetime value by proactively engaging with clients and addressing their needs. You will work to understand customer concerns, offer solutions, and ensure clients continue to find value in our client's offerings. The ideal candidate is empathetic, a strong communicator, and possesses excellent problem-solving skills with a focus on building lasting relationships. This position is based in Vijayawada, Andhra Pradesh , with a hybrid work arrangement. Key Responsibilities
- Develop and implement strategies to reduce customer churn and improve retention rates.
- Proactively identify at-risk customers and engage them with tailored support.
- Address customer concerns, complaints, and issues with empathy and efficiency.
- Educate customers on product features and benefits to enhance value perception.
- Communicate with customers via phone, email, and other channels to maintain engagement.
- Gather customer feedback to identify reasons for potential churn and suggest improvements.
- Collaborate with sales and customer success teams to ensure a seamless customer journey.
- Analyze customer data to understand retention trends and identify patterns.
- Offer solutions, incentives, or alternative options to retain dissatisfied customers.
- Contribute to the development of retention campaigns and loyalty programs.
- Minimum 2 years of experience in customer retention, customer success, or a related client-facing role.
- Proven track record of reducing churn and improving customer loyalty.
- Excellent communication, negotiation, and problem-solving skills.
- Strong understanding of customer psychology and behavior.
- Proficiency in CRM software and customer engagement tools.
- Ability to work independently and manage a portfolio of at-risk customers.
- Empathetic and patient approach to customer interactions.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- Must be able to work a hybrid schedule in Vijayawada, Andhra Pradesh .
- Familiarity with subscription-based business models is a plus.
- Competitive annual salary.
- Health and wellness benefits.
- Paid time off and holidays.
- Opportunities for professional development.
- A supportive and collaborative team environment.
- Performance-based incentives and bonuses.
- Exposure to innovative retention strategies.
- Employee assistance program.
- Retirement savings plan options.
- Convenient hybrid work setup in Vijayawada, Andhra Pradesh .
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2
Area Contract Logistics Customer Retention Specialist
Gurugram
Kuehne+Nagel
Posted 5 days ago
Job Viewed
Job Description
**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Retention.
**How you create impact**
Your primary objective will be to support the retention of business by coordinating all customer retention activities. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.
+ To own + manage all activities relating to customer retention for your nominated portfolio of customers; reporting, training, proactive renewal planning, + follow-up activities
+ To ensure high levels of service performance at all times, working with local teams + customers for the immediate resolution of any issues to the satisfaction of both parties
+ To identify + deliver improvement + innovation opportunities using resources from our teams
+ To drive the implementation + application of the customer engagement program for your nominated portfolio of customers, including deployment, training, review of tools, + implementation of improvement plans
+ To identify + implement opportunities to broaden scope along with additional services to the existing business
**What we would like you to bring**
+ Your strong expertise with customer activities + stakeholder relationships will be the key to your success.
+ You have been selected for this role for your knowledge of the market + industry along with our products + services; because you possess the key attributes we are looking for this role.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
+ People-Centric Culture: Join a team where your voice matters and people genuinely care
+ Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential
+ Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Retention.
**How you create impact**
Your primary objective will be to support the retention of business by coordinating all customer retention activities. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.
+ To own + manage all activities relating to customer retention for your nominated portfolio of customers; reporting, training, proactive renewal planning, + follow-up activities
+ To ensure high levels of service performance at all times, working with local teams + customers for the immediate resolution of any issues to the satisfaction of both parties
+ To identify + deliver improvement + innovation opportunities using resources from our teams
+ To drive the implementation + application of the customer engagement program for your nominated portfolio of customers, including deployment, training, review of tools, + implementation of improvement plans
+ To identify + implement opportunities to broaden scope along with additional services to the existing business
**What we would like you to bring**
+ Your strong expertise with customer activities + stakeholder relationships will be the key to your success.
+ You have been selected for this role for your knowledge of the market + industry along with our products + services; because you possess the key attributes we are looking for this role.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
+ People-Centric Culture: Join a team where your voice matters and people genuinely care
+ Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential
+ Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Apply Now
3
Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformati...
400001 Mumbai
Global
Posted 5 days ago
Job Viewed
Job Description
Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformation, Client Onboarding)
Location: Mumbai
This is a hands-on delivery leadership role responsible for driving end-to-end client transformation initiatives across the Wholesale franchise ( Investment Banking).
Key Responsibilities:
Own end-to-end delivery of client lifecycle & client experience change initiatives
Lead projects from initiation through go-live and benefits realization
Partner with Front Office, Operations, Credit, Legal & Technology teams
Drive client onboarding, KYC, client data & servicing transformation
Manage requirements, process design, governance, risks & dependencies
Lead distributed global delivery teams across regions
Drive AI & data-enabled transformation initiatives
Required Experience:
7+ years of experience managing complex change programmes/projects in Financial Services
Strong Wholesale Banking / Capital Markets client lifecycle experience
Hands-on experience in Client Onboarding, KYC & Entity Data Management
Strong PM/BA skills with JIRA & Confluence experience
Experience working with global stakeholders and senior leadership
Exposure to AI-enabled change, CRM, analytics or workflow automation is preferred
Interested candidates can share their updated profile at
#Hiring #VP #DeliveryLead #ProjectManagement #BusinessAnalysis #ClientLifecycle #KYC #Transformation #FinancialServices #MumbaiJobs #CapitalMarkets #InvestmentBanking #WholesaleBanking #GlobalMarkets #ClientExperience #ClientTransformation #ChangeManagement #DigitalTransformation #DataTransformation #AITransformation #BankingJobs #FinanceJobs #FinTech #FinancialServicesJobs #PMO #ProgrammeManagement #ProjectDelivery #Agile #JIRA #Confluence #BusinessAnalyst #SeniorHiring #LeadershipHiring #TechnologyTransformation #OperationsTransformation #MumbaiHiring #IndiaJobs #CareerOpportunities #JobOpening #NowHiring #Recruitment #TalentAcquisition #BankingCareers
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4
Job Description
Account Strategist, Google Customer Solutions
_corporate_fare_ Google _place_ Gurugram, Haryana, India
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience with stakeholder management, business, sales industry or customer engagement.
**Preferred qualifications:**
+ Knowledge of the local market with excellent investigative skills.
+ Knowledge of traditional and online marketing strategy and tactics, and products across all digital advertising.
+ Ability to lead and manage multiple projects with internal and external stakeholders
+ Ability to think about issues and develop recommendations and action plans.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will work with the advertisers to shape their business growth and strengthen relationships. You will drive product adoption and business growth. You will anticipate how decisions are made at C-Level and you will explore and uncover the business needs of customers, and understand how the range of product offerings can grow their business. You will set the goal and strategy for how their advertising can reach users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a quality sales experience to customers.
+ Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying opportunities for growth, managing risks & creating multi-quarter plans for sustainable business growth.
+ Drive business growth, partnerships, business planning and strategy, review, and education for customers.
+ Coach peers in the organization to create skill lift that drives customer growth and contributes to team success.
+ Collaborate with cross-functional teams to enable customer growth.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Gurugram, Haryana, India
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience with stakeholder management, business, sales industry or customer engagement.
**Preferred qualifications:**
+ Knowledge of the local market with excellent investigative skills.
+ Knowledge of traditional and online marketing strategy and tactics, and products across all digital advertising.
+ Ability to lead and manage multiple projects with internal and external stakeholders
+ Ability to think about issues and develop recommendations and action plans.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will work with the advertisers to shape their business growth and strengthen relationships. You will drive product adoption and business growth. You will anticipate how decisions are made at C-Level and you will explore and uncover the business needs of customers, and understand how the range of product offerings can grow their business. You will set the goal and strategy for how their advertising can reach users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a quality sales experience to customers.
+ Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying opportunities for growth, managing risks & creating multi-quarter plans for sustainable business growth.
+ Drive business growth, partnerships, business planning and strategy, review, and education for customers.
+ Coach peers in the organization to create skill lift that drives customer growth and contributes to team success.
+ Collaborate with cross-functional teams to enable customer growth.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Is this job a match or a miss?
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5
Client Service - Account management
400001 Mumbai
Policybazaar for Business
Posted 5 days ago
Job Viewed
Job Description
About Policy bazaar for Business (PBFB)
Policy bazaar for Business is the corporate insurance arm of Policy bazaar, delivering comprehensive insurance and risk management solutions to businesses across India. We specialize in Employee Benefits and Commercial Insurance, helping organizations safeguard their people and assets through innovative, technology-driven solutions and exceptional client service.
Position
Client Service - Account management
Location: Mumbai
Experience: 3+ Years
Industry: Corporate Insurance Broking (Mandatory)
Key Responsibilities
- Manage end-to-end servicing of corporate client accounts.
- Build and maintain strong client relationships while acting as the primary point of contact.
- Handle policy servicing, endorsements, renewals, and client escalations.
- Coordinate with Sales, Operations, Claims, and Underwriting teams to ensure seamless service delivery.
- Manage the Client Help Desk by addressing client queries and service requests within defined timelines.
- Coordinate and support key stakeholders during Annual Health Check-ups (AHCs) and hospitalizations to ensure a seamless client experience.
- Prepare client reports, presentations, and account reviews
- Drive high levels of client satisfaction through proactive relationship management.
Preferred Candidate Profile
- Experience in Corporate Insurance Broking is mandatory.
- Strong knowledge of Employee Benefits (EB) and Commercial Insurance products.
- Excellent communication, presentation, and stakeholder management skills.
- Customer-centric with strong problem-solving and relationship management abilities.
Is this job a match or a miss?
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6
Global Sales Customer Excellence Expert - Consumer
Gurugram
Kuehne+Nagel
Posted 5 days ago
Job Viewed
Job Description
**It's more than a job**
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
****
To drive commercial excellence and customer-centric sales support across global end-to-end collaboration with key GA customers, by enabling effective bid management, ensuring seamless sales-to-implementation transitions, and strengthening vertical-specific customer relationships. This role acts as a strategic partner to Key Account Managers and Business Development leaders, ensuring the delivery of high-quality commercial solutions, consistent customer experiences, and operational alignment across pricing, implementation, and business units.
**How you create impact**
1.Bid & Tender Management
+ Support RFI and tender response processes in collaboration with Key Account Managers (KAMs).
+ Analyze tender requirements, help articulate commercial strategy alongside GKAM, and coordinate with pricing teams to ensure compliance and plausibility.
+ Prepare tailor made value propositions and lead internal/external post-mortem reviews.
2.Sales-to-Implementation Handover
+ Ensure smooth commercial handover of awarded business to Business Units (BU), aligned with Implementation Methodology and RACI.
+ Support implementation teams with commercial insights and documentation.
3.KAM & Sales Support
+ Maintain customer key data and ensure commercial housekeeping is up to date.
+ Act as an extension of the KAM in managing ongoing commercial relationships, including coordination of legal documentation (NDA, MSA.) and help identifying business opportunities to support the overall vertical growth.
+ Prepare and attend customer strategic business reviews, coordinating contributors and presentation materials.
+ Identify opportunities for continuous process improvement in coordination with Business Units and the customer.
+ VOC - Act in conjunction with KAM team to ensure customer demands are met.
4. Vertical-Specific Commercial Support
+ Vertical-specific customer engagement.
+ Support preparation and participation in vertical-specific business reviews and strategic meetings.
+ Coordinate customer repositories, strengthen cross‑regional collaboration and internal engagement.
+ Create and share best practices to drive consistency and performance.
+ Drive internal vertical initiatives and share among peers and KAM community.
**What we would like you to bring**
1. Customer-Centric Mindset (Demonstrates a deep commitment to understanding and delivering on customer needs, proactively seeks ways to enhance the customer experience and add value throughout the sales and implementation journey)
2. Proactive & Solution-Oriented (Takes initiative to identify challenges and drive solutions without waiting for direction, thrives in dynamic environments and remains focused on outcomes and continuous improvement)
3. Strong Collaboration & Communication (Builds trusted relationships across functions, geographies, and cultures, communicates clearly and confidently with stakeholders at all levels, including senior leadership and external customers)
4. Detail-Oriented with a Strategic View (Balances precision in execution (e.g., pricing, tender compliance) with a broader understanding of commercial strategy and customer goals, Maintains a structured approach while adapting to changing priorities)
**What's in it for you**
+ Work with a Global Leader - Join one of the world's top logistics companies with a strong international presence and reputation.
+ Career Development - Access structured growth opportunities, professional training, and internal mobility within a global organization.
+ Attractive Compensation - Competitive salary with performance-based incentives and benefits.
+ Collaborative Work Culture - Be part of a supportive, ethical, and compliance-driven team environment.
+ Local Role, Global Impact - Influence regional business growth while working with global tools, systems, and best practices.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
****
To drive commercial excellence and customer-centric sales support across global end-to-end collaboration with key GA customers, by enabling effective bid management, ensuring seamless sales-to-implementation transitions, and strengthening vertical-specific customer relationships. This role acts as a strategic partner to Key Account Managers and Business Development leaders, ensuring the delivery of high-quality commercial solutions, consistent customer experiences, and operational alignment across pricing, implementation, and business units.
**How you create impact**
1.Bid & Tender Management
+ Support RFI and tender response processes in collaboration with Key Account Managers (KAMs).
+ Analyze tender requirements, help articulate commercial strategy alongside GKAM, and coordinate with pricing teams to ensure compliance and plausibility.
+ Prepare tailor made value propositions and lead internal/external post-mortem reviews.
2.Sales-to-Implementation Handover
+ Ensure smooth commercial handover of awarded business to Business Units (BU), aligned with Implementation Methodology and RACI.
+ Support implementation teams with commercial insights and documentation.
3.KAM & Sales Support
+ Maintain customer key data and ensure commercial housekeeping is up to date.
+ Act as an extension of the KAM in managing ongoing commercial relationships, including coordination of legal documentation (NDA, MSA.) and help identifying business opportunities to support the overall vertical growth.
+ Prepare and attend customer strategic business reviews, coordinating contributors and presentation materials.
+ Identify opportunities for continuous process improvement in coordination with Business Units and the customer.
+ VOC - Act in conjunction with KAM team to ensure customer demands are met.
4. Vertical-Specific Commercial Support
+ Vertical-specific customer engagement.
+ Support preparation and participation in vertical-specific business reviews and strategic meetings.
+ Coordinate customer repositories, strengthen cross‑regional collaboration and internal engagement.
+ Create and share best practices to drive consistency and performance.
+ Drive internal vertical initiatives and share among peers and KAM community.
**What we would like you to bring**
1. Customer-Centric Mindset (Demonstrates a deep commitment to understanding and delivering on customer needs, proactively seeks ways to enhance the customer experience and add value throughout the sales and implementation journey)
2. Proactive & Solution-Oriented (Takes initiative to identify challenges and drive solutions without waiting for direction, thrives in dynamic environments and remains focused on outcomes and continuous improvement)
3. Strong Collaboration & Communication (Builds trusted relationships across functions, geographies, and cultures, communicates clearly and confidently with stakeholders at all levels, including senior leadership and external customers)
4. Detail-Oriented with a Strategic View (Balances precision in execution (e.g., pricing, tender compliance) with a broader understanding of commercial strategy and customer goals, Maintains a structured approach while adapting to changing priorities)
**What's in it for you**
+ Work with a Global Leader - Join one of the world's top logistics companies with a strong international presence and reputation.
+ Career Development - Access structured growth opportunities, professional training, and internal mobility within a global organization.
+ Attractive Compensation - Competitive salary with performance-based incentives and benefits.
+ Collaborative Work Culture - Be part of a supportive, ethical, and compliance-driven team environment.
+ Local Role, Global Impact - Influence regional business growth while working with global tools, systems, and best practices.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Job Description
Wanting to ONBOARD an experienced Talent Acquisition professional with experience in manufacturing recruitments
Job Code NM-227
To be deputed at Client Office of an MNC company with office in Pune
Only apply if you fulfil the following criteria:
- At least 3 years experience in hiring for manufacturing on Pan India basis
- Can join in a weeks time
- Willing to work on initial six months contract (extendable to one year)
- Prior experience in communicating with Hiring managers is a must.
- Willing to learn
Responsibilities
- Partnering with HRBPs and Hiring Managers; talent mapping and benchmarking for critical positions
- Building pipelines for niche and business-critical roles
- End-to-end recruitment for timely closure, with a strong candidate and stakeholder experience
Thank you
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8
Job Description
Apexon is a technology services firm specializing in accelerating business transformation and engineering intelligent enterprises. For over two decades, the company has been meeting clients wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Its reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. The company focuses on Artificial Intelligence, Data and Analytics, Digital Engineering and Experience, and has deep expertise in Banking and Financial Services, Healthcare, and Life Sciences. Apexon is backed by Goldman Sachs Asset Management and Everstone Capital. Learn more at Apexon.com.
Website
Role: Business Development Manager (Hunter + Farmer)
Location: Mumbai / Pune
Experience: 8–12 Years (IT Services Industry Only)
Role Summary
We are looking for a high-performing Business Development Manager with a balanced mix of new business acquisition (50%) and account farming/growth (50%) . The ideal candidate should have proven experience in IT Services, capable of acquiring new enterprise customers while also growing existing strategic accounts through cross-selling, upselling, and long-term relationship management.
Key Responsibilities
Hunting (50%)
- Drive new business acquisition by identifying, prospecting, and converting enterprise clients across BFSI and other key industry verticals.
- Generate qualified opportunities through cold calling, networking, referrals, industry events, and strategic outreach.
- Represent the company's Digital Engineering, AI, Cloud, Data & Analytics, Automation, and Application Development capabilities.
- Own the complete sales lifecycle from lead generation to deal closure, including presentations, proposal management, commercial negotiations, and contract signing.
- Build and maintain a healthy sales pipeline to consistently achieve revenue and acquisition targets.
Farming (50%)
- Manage and grow existing client accounts by identifying opportunities for cross-selling, upselling, and expanding service portfolios.
- Build strong relationships with key stakeholders, including CXOs and business leaders, ensuring high customer satisfaction and long-term partnerships.
- Collaborate closely with Delivery, Solutioning, and Customer Success teams to ensure successful project execution and identify future business opportunities.
- Develop account growth strategies and drive wallet share expansion across assigned accounts.
- Conduct regular business reviews and proactively address client needs while identifying new initiatives.
Required Experience & Skills
- 8–12 years of experience in IT Services Sales , with a strong combination of new business acquisition and account management .
- Proven success in selling IT Consulting, Digital Transformation, Cloud, AI, Data & Analytics, Digital Engineering, and Application Development services.
- Strong experience working with enterprise clients in BFSI. Exposure to Healthcare, Manufacturing, Automotive, or Retail is an added advantage.
- Demonstrated ability to acquire new logos while expanding existing customer relationships.
- Good understanding of enterprise procurement cycles, digital transformation initiatives, and consultative selling.
- Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar sales tools.
Essential Soft Skills
- Excellent communication, presentation, and executive stakeholder management skills.
- Strong consultative selling and solution-oriented approach.
- Ability to influence decision-makers and manage complex sales cycles.
- Highly self-motivated, target-driven, and entrepreneurial mindset.
- Strong negotiation, relationship management, and account planning capabilities.
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