What Customer Service Jobs are in Jatni?

Our client, a leading e-commerce platform, is looking for an energetic and dedicated Customer Service Associate to join their vibrant team in Bhubaneswar, Odisha . This role focuses on providing exceptional voice support to customers, addressing their queries, resolving issues, and ensuring a positive shopping experience. You will be the voice of our brand, handling inbound calls with professionalism and empathy. This is a fantastic opportunity for individuals with excellent communication skills and a passion for helping others. The role requires adaptability, efficiency, and the ability to manage customer interactions effectively in a fast-paced environment. You will work closely with team leads and quality analysts to maintain high service standards and contribute to customer retention goals. This hybrid position offers a balance between remote work flexibility and in-office collaboration to foster team synergy.

• Handle inbound customer calls professionally and courteously.
• Address customer inquiries regarding orders, products, payments, and delivery status.
• Troubleshoot and resolve customer issues efficiently, aiming for first-call resolution.
• Provide information about company policies, promotions, and services.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Adhere to quality assurance guidelines and performance standards.
• Contribute to team efforts and help achieve call handling targets.
• Identify opportunities to improve customer satisfaction and loyalty.
• Participate in ongoing training to enhance product knowledge and service skills.

• High school diploma or equivalent; undergraduate degree is a plus.
• Proven experience in a customer service role, preferably in a voice-based contact center.
• Excellent verbal communication skills in English and Hindi (regional language proficiency is an advantage).
• Clear and pleasant speaking voice.
• Ability to listen actively and understand customer needs.
• Basic computer proficiency and familiarity with CRM software.
• Strong problem-solving skills and the ability to think on your feet.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Willingness to work flexible shifts and commute to the office in Bhubaneswar, Odisha for hybrid work.

• Competitive hourly wage and monthly incentives.
• Health insurance coverage for employees and dependents.
• Paid training program to equip you for the role.
• Opportunities for career growth within the customer service department.
• A supportive and encouraging team environment.
• Regular performance bonuses and recognition awards.
• Company-provided communication equipment for remote work.
• Annual leave and other statutory benefits.
• Provident Fund contribution.
• Employee assistance program.

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues, complaints, and requests efficiently.
• Process order modifications, cancellations, and returns as needed.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of the customer service knowledge base.
• Identify customer needs and proactively offer solutions or product recommendations.
• Adhere to all company policies, procedures, and service level agreements.
• Gather customer feedback to help improve products and services.

• High school diploma or equivalent; additional education or customer service training is a plus.
• Proven experience in a customer service role, particularly with chat and email support.
• Exceptional written communication skills in English, with a clear and concise tone.
• Proficiency in using customer support software, CRM systems, and common online platforms.
• Ability to multitask and manage multiple chat conversations or email threads simultaneously.
• Strong typing speed and accuracy.
• A customer-centric mindset with empathy and patience.
• Ability to work independently and manage time effectively in a remote environment.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Familiarity with e-commerce operations is highly desirable.

• Fully remote work option, providing flexibility and convenience.
• Competitive salary and opportunities for performance-based incentives.
• Comprehensive health benefits package.
• Paid time off and company holidays.
• Access to online training and professional development resources.
• A supportive team culture focused on collaboration.
• Opportunities for career growth within a growing company.
• Employee discounts on a wide range of products.
• A chance to directly impact customer satisfaction and loyalty.

Our client, a rapidly growing e-commerce platform specializing in unique handcrafted goods, is looking for a dedicated and empathetic Customer Service Representative to join their vibrant support team. This role is essential for ensuring a positive shopping experience for our customers by providing prompt, helpful, and friendly assistance across multiple channels. You will handle inquiries related to orders, products, shipping, and returns, aiming for first-contact resolution whenever possible. The ideal candidate is a natural communicator with a passion for helping people, a keen eye for detail, and the ability to thrive in a fast-paced digital environment. This is a fantastic opportunity to grow within a dynamic e-commerce company and make a direct impact on customer loyalty. You will work collaboratively with a supportive team that values exceptional service. This role is based in the culturally rich city of Bhubaneswar, Odisha .

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist customers with order placement, tracking, product information, and payment issues.
• Process returns, exchanges, and refunds according to company policies.
• Troubleshoot and resolve customer complaints and issues with a focus on customer satisfaction.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively suggest solutions or products.
• Provide feedback to management on customer trends, common issues, and product feedback.
• Maintain a high level of product knowledge to effectively answer customer questions.
• Collaborate with other departments (e.g., shipping, operations) to resolve customer issues.
• Contribute to building a positive brand image through exceptional customer service.

• Previous experience (1+ year) in a customer service, call center, or helpdesk role, preferably within e-commerce.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a positive attitude when dealing with customers.
• Familiarity with online shopping platforms and payment gateways.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or relevant certifications are a plus.

• Competitive hourly wage and performance-based bonuses.
• Health insurance benefits.
• Paid time off and company holidays.
• Opportunities for training and professional development.
• A flexible hybrid work schedule.
• Employee discounts on products.
• A fun and engaging work environment.
• Team-building activities.
• Vibrant office location in Bhubaneswar, Odisha .

Our client is seeking a dedicated Customer Support Specialist - Online Services to join their dynamic team in Bhubaneswar, Odisha, IN . This role is crucial for ensuring our customers receive exceptional support for our suite of online services. You will be the primary point of contact, responsible for addressing inquiries, troubleshooting issues, and ensuring a seamless customer experience. We are looking for individuals with excellent communication skills, a patient demeanor, and a passion for technology and customer satisfaction. This position offers a Hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, based out of our Bhubaneswar office. It's an excellent opportunity for individuals eager to build a rewarding career in the fast-paced world of online service support.

• Provide prompt and accurate customer support via phone, email, and live chat.
• Troubleshoot and resolve technical and non-technical issues related to online services.
• Guide customers through service features, functionalities, and troubleshooting steps.
• Document customer interactions, issues, and resolutions meticulously in the ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Contribute to the development and maintenance of our customer knowledge base.
• Identify opportunities for service improvements based on customer feedback and common issues.
• Maintain a high level of customer satisfaction and loyalty.
• Adhere to all company policies, procedures, and service level agreements.
• Collaborate effectively with team members and other departments.

• High school diploma or equivalent; a degree or certification in a relevant field is a plus.
• Previous experience in customer support, preferably with online services or SaaS products.
• Strong verbal and written communication skills in English and Odia.
• Excellent problem-solving and analytical skills.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time efficiently in a dynamic environment.
• A customer-centric attitude and a passion for helping others.
• Familiarity with web browsers, online applications, and basic troubleshooting techniques.
• Team player with the ability to work independently when required.
• Adaptability to learn new tools and processes quickly.

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional growth and career advancement within the company.
• A positive and collaborative work environment in Bhubaneswar .
• Access to continuous training and skill development programs.
• Paid time off and company holidays.
• Employee assistance program for personal well-being.
• Regular team activities and social events.
• Exposure to cutting-edge online technologies.

Our client is seeking a diligent and technically adept Helpdesk Support Agent to join their growing IT department in Bhubaneswar, Odisha . This role is essential for providing first-line technical support to employees, ensuring efficient resolution of hardware, software, and network-related issues. The ideal candidate will possess excellent problem-solving skills, a strong understanding of IT principles, and a commitment to delivering outstanding internal customer service. You will be a key player in maintaining productivity by minimizing downtime and ensuring all users have the support they need. This is an excellent opportunity to develop your IT career within a supportive and dynamic company that values its employees. We foster an environment of continuous learning and professional growth.

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Assist users with password resets, account access, and application usage.
• Troubleshoot printer and peripheral device problems.
• Document all support tickets, solutions, and system configurations.
• Escalate complex issues to senior IT staff or relevant vendors.
• Provide guidance and basic training to end-users on IT best practices.
• Maintain an inventory of IT equipment and software licenses.
• Contribute to the development and improvement of helpdesk procedures.

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office Suite and other common business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work effectively both independently and as part of a team.
• High school diploma or equivalent required; relevant IT certifications are a plus.
• Patience and a professional demeanor when assisting users.
• Eagerness to learn and adapt to new technologies.

Our client offers a competitive salary and benefits package, including health insurance and paid time off. Opportunities for professional development and certifications are provided. This role offers a flexible remote work arrangement, allowing for a great work-life balance. Employees have access to a robust retirement savings plan. We are committed to fostering a positive and inclusive work environment. Regular team-building activities are organized to promote camaraderie and collaboration. This position provides a stable career path with potential for advancement within the IT department. Join a team dedicated to technological excellence and employee well-being.

• Handle incoming customer inquiries via various channels including phone, email, and live chat.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot customer issues, identify root causes, and implement effective solutions.
• Escalate complex problems to senior team members or appropriate departments when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions within the CRM system.
• Proactively identify opportunities to enhance the customer experience and offer suggestions for improvement.
• Adhere strictly to company service level agreements (SLAs) and performance metrics.
• Collaborate effectively with colleagues and other departments to ensure seamless customer support.
• Stay up-to-date with product knowledge and company updates.
• Contribute to building a positive and efficient support team culture.

• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Proven experience in a customer support or similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Adept at learning new technologies and processes quickly.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a dedicated home workspace.
• A genuine passion for providing exceptional customer service.

• Fully remote work environment offering great flexibility.
• Competitive salary and performance incentives.
• Comprehensive health, dental, and vision insurance plans.
• Allowance for home office setup.
• Paid training and ongoing professional development opportunities.
• Collaborative and supportive virtual team atmosphere.
• Generous paid time off and holidays.
• Retirement savings plan options.
• Access to modern support tools and technologies.
• Opportunities for career advancement within the company.

• Respond to customer inquiries via multiple channels (email, phone, chat) with promptness and professionalism.
• Address and resolve customer complaints, issues, and requests in a satisfactory and timely manner.
• Gather customer feedback and insights to identify areas for service improvement.
• Assist in the development and implementation of customer service policies and procedures.
• Maintain accurate customer records and interaction logs in the CRM system.
• Proactively identify customer needs and recommend appropriate solutions or products.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Contribute to team efforts by accomplishing related results as needed.
• Stay up-to-date with product knowledge and company policies to provide accurate information.

• Proven experience in a customer service or customer support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with e-commerce platforms and online customer interactions is a plus.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Ability to work effectively in a hybrid environment within Bhubaneswar, Odisha .
• Empathetic and patient demeanor.

• Competitive compensation package.
• Health insurance and wellness programs.
• Opportunities for career growth and development within the company.
• A positive and supportive team atmosphere.
• Paid training and ongoing professional development.
• Generous employee discounts on company products.
• Regular team-building activities.

Our client, a prominent digital services provider, is seeking an enthusiastic and technically inclined Customer Care Associate to join their remote team, servicing clients in Bhubaneswar, Odisha . This position is vital for assisting customers with inquiries related to our digital platforms and services. The ideal candidate will be adept at understanding customer needs, providing clear explanations, and resolving issues efficiently. A passion for technology and a commitment to delivering excellent service are essential. This is a fantastic opportunity to be part of an innovative company and grow your career in customer support.

• Handle customer inquiries via phone, email, and chat regarding our digital products and services.
• Troubleshoot and resolve technical issues related to account access, platform usage, and basic functionalities.
• Provide clear, step-by-step guidance to customers to help them navigate and utilize our services effectively.
• Document all customer interactions, issues, and resolutions accurately within the CRM system.
• Escalate unresolved technical issues to the appropriate support tiers or teams with comprehensive details.
• Contribute to the creation and maintenance of a knowledge base with solutions to common problems.
• Ensure a high level of customer satisfaction by providing timely and effective support.
• Identify opportunities to improve the customer experience through feedback and process suggestions.
• Stay informed about product updates and new features to provide accurate information to customers.
• Collaborate with internal teams to ensure a seamless customer journey.

• Previous experience in customer service or a similar role, with a technical aptitude.
• Excellent verbal and written communication skills in English and Odia.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using helpdesk software and standard office applications.
• Ability to explain technical concepts in a clear and concise manner.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Customer-focused attitude with a passion for helping others.
• Ability to work independently and manage time effectively in a remote setup.
• Experience with digital platforms or software support is highly advantageous.
• A positive and resilient attitude when dealing with challenging situations.

This remote role offers a competitive compensation package, including salary, health benefits, and paid time off for our team members serving the Bhubaneswar, Odisha region. Our client prioritizes employee well-being and professional growth, providing regular training, access to online learning resources, and opportunities for career advancement. Enjoy the flexibility of working from home while being part of a collaborative and supportive virtual team. We believe in work-life balance and offer a stimulating environment for individuals passionate about technology and customer service.