6,831 Customer Service jobs in India

Join us as a Customer Service & Operations Credit Analyst

• We'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
• Specialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed timelines
• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you'll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you'll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In Addition, You'll

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, you'll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You'll also have the ability to adapt to fast-paced environments and you'll have effective organisation skills to deliver to deadlines.

You'll Also Need

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Aayush Group of Hospitals is lookng for Senior Executive CRM (customer relationship management)

Location: Rajkot

Salary: 25000 to 3000

Qulifilcation: Any

Female Candidate

Work time: 9 to 7 PM ( 6 Day Working)

contact:

Job Type: Full-time

Pay: From ₹30,000.00 per month

Work Location: In person

Hi Team,

Need Kannada candidates for Customer service.

Require candidates with Versant 5 comms

- Graduate Fresher

- Salary : CTC

18.5 In-hand

Shift timing:- 9.30am to 6.30pm

Week Off = Sunday fixed off

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You'll be actively participating in initiatives to improve customer service, processes and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centers. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll Also Be

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you'll need to have excellent planning and organizational skills, along with good attention to detail.

• Excellent written communication skills
• Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process
• Any graduation or post graduation. Preferred 2023 or 2024 pass outs
• Comfortable working in 24*7 shifts
• Microsoft Office skills, including PowerPoint, Excel and Word

Hiring For Customer Service Voice Process

Rotational Shift & Rotational Off

Age Criteria 21 to 45yrs

Salary 18000 to 4000 k

Voice process - Excellent communication skills

Walk In Interviews @ KP Pune Spot Offers

Call or W/A /

Resolving customer queries over voice

Salary upto 5LPA

Minimum 1 year Experience is required

5 Days working

Rotational Shifts

Cabs provided

Interested Candidates Can WhatsApp on HR SOMYA

Required Candidate profile

Requirement of excellent English communication

Should have an inter-personal skills, problem resolving and good understanding

For further process apply below for interview call for the same.

Perks and benefits

Cab Facility

Hiring For International Voice Process

Need Min 1 yrs exp in Inter Voice

Only Graduation

Excellent Communication

5 Days Working

Cab facility

Location- Bengaluru

Only Immediate Joiners

Call/WhatsApp

Required Candidate profile

**Only Immediate Joiners**

Min 1 Year of International Voice Experience

Graduation is mandate

Need Excellent Communication Skills

Position Overview

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities

Team Leadership & People Management

• Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
• Oversee workload distribution to ensure KPI achievement across all verticals.
• Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
• Monitor and report on individual and team performance metrics.

KPI & Performance Management

• Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.
• Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.
• Provide feedback and coaching to team members where required (operational, not strategic).

Cross-Regional Collaboration

• Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.
• Share regular progress updates, performance reports, and escalations with the NZ team.
• Support NZ-based leads in implementing strategies and process improvements.

Operational Excellence

• Ensure adherence to existing SOPs, workflows, and escalation processes.
• Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.
• Coordinate with NZ stakeholders to align on priorities and capacity planning.

Skills & Experience

3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.

Strong organisational skills with the ability to manage multiple priorities and schedules.

Excellent communication skills, including cross-cultural collaboration.

Proficient in KPI tracking, reporting, and operational problem-solving.

Strong interpersonal skills with the ability to build team morale and accountability.

Ability to work in a fast-paced, global business environment.

What do we Offer?

Competitive compensation

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more Come and discover us

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

Identify target areas for prospective business

Pre-screen customer segments as per the organization norms

Ensure the number of log in along with disbursement

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements

Execute sales promotion activities to build customer interest in the TCFSL brand

Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

Ensure vendor empanelment and develop relationships with new vendors.

Develop strong distribution channels

Ensure compliance to all Audit / RBI regulations.