India's healthcare sector presents varied medical job opportunities, reflecting the nation's growing need for healthcare professionals. Medical roles span from 10,896 Medical jobs in India
FSP Principal Medical Writer (APAC)
ThermoFisher Scientific
Posted today
Job Viewed
Job Description
**Work Schedule**
Other
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose:**
We are excited to expand our India Medical Writing FSP Team! We are looking for a Principal Medical Writer to be dedicated to a client in the FSP space; experience in Neurology would be valuable but not essential. As a Principal Medical Writer you will provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients. As the lead writer, you will review documents for the team and provide training and guidance to junior team members. As a subject matter expert you will provide advice on document development strategy, regulations, and industry best practices. You will collaborate with internal and external clients, supporting and enabling effective and efficient communication that results in operational excellence.
**Essential Functions:**
+ Researches, writes, and edits clinical study reports and study protocols, and summarizes data from clinical studies.
+ May serve as primary author who writes and provides input on complex clinical and scientific and program level documents, including IBs, INDs, and MAAs. Provides senior level review of routine and complex documents. Provides training and mentorship for other writers and program managers on document preparation, the use of software for document development, document types, regulatory requirements, and therapeutic area knowledge.
+ Ensures compliance with quality processes and requirements for assigned documents. As the subject matter expert, develops and reviews best practices, methods, and techniques for achieving optimal results, including various client- specific processes, and leads process improvement initiatives. May also develop, review, and manage performance metrics for assigned projects.
+ Represents the department at project launch meetings, review meetings, and project team meetings.
**Education and Experience:**
Bachelor's degree in a scientific discipline or equivalent and relevant formal academic / vocational qualification; Advanced degree preferred
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years).
Experience in managing and directing complex medical writing projects required
Experience working in the pharmaceutical/CRO industry preferred
Submissions document experience advantageous
Additional qualifications in medical writing (AMWA; EMWA; RAC) advantageous
**Knowledge, Skills, and Abilities:**
+ Significant knowledge of global, regional, national, and other document development guidelines
+ In-depth knowledge in one or more specialty areas such as preclinical, therapeutic, regulatory, submissions, communications, etc.
+ Excellent data interpretation and medical writing skills, including grammatical, editorial, and proofreading skills
+ Excellent project management skills
+ Advanced interpersonal, oral, and written communication, and presentation skills
+ Excellent negotiation skills
+ Excellent judgment; high degree of independence in decision making and problem solving
+ Ability to mentor and lead junior level staff.
**What We Offer:**
At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme ( , ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture ( , where PPD clinical research services truly value a work-life balance. We have grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Other
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose:**
We are excited to expand our India Medical Writing FSP Team! We are looking for a Principal Medical Writer to be dedicated to a client in the FSP space; experience in Neurology would be valuable but not essential. As a Principal Medical Writer you will provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients. As the lead writer, you will review documents for the team and provide training and guidance to junior team members. As a subject matter expert you will provide advice on document development strategy, regulations, and industry best practices. You will collaborate with internal and external clients, supporting and enabling effective and efficient communication that results in operational excellence.
**Essential Functions:**
+ Researches, writes, and edits clinical study reports and study protocols, and summarizes data from clinical studies.
+ May serve as primary author who writes and provides input on complex clinical and scientific and program level documents, including IBs, INDs, and MAAs. Provides senior level review of routine and complex documents. Provides training and mentorship for other writers and program managers on document preparation, the use of software for document development, document types, regulatory requirements, and therapeutic area knowledge.
+ Ensures compliance with quality processes and requirements for assigned documents. As the subject matter expert, develops and reviews best practices, methods, and techniques for achieving optimal results, including various client- specific processes, and leads process improvement initiatives. May also develop, review, and manage performance metrics for assigned projects.
+ Represents the department at project launch meetings, review meetings, and project team meetings.
**Education and Experience:**
Bachelor's degree in a scientific discipline or equivalent and relevant formal academic / vocational qualification; Advanced degree preferred
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years).
Experience in managing and directing complex medical writing projects required
Experience working in the pharmaceutical/CRO industry preferred
Submissions document experience advantageous
Additional qualifications in medical writing (AMWA; EMWA; RAC) advantageous
**Knowledge, Skills, and Abilities:**
+ Significant knowledge of global, regional, national, and other document development guidelines
+ In-depth knowledge in one or more specialty areas such as preclinical, therapeutic, regulatory, submissions, communications, etc.
+ Excellent data interpretation and medical writing skills, including grammatical, editorial, and proofreading skills
+ Excellent project management skills
+ Advanced interpersonal, oral, and written communication, and presentation skills
+ Excellent negotiation skills
+ Excellent judgment; high degree of independence in decision making and problem solving
+ Ability to mentor and lead junior level staff.
**What We Offer:**
At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme ( , ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture ( , where PPD clinical research services truly value a work-life balance. We have grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
FSP Senior Medical Writer (APAC)
ThermoFisher Scientific
Posted today
Job Viewed
Job Description
**Work Schedule**
Other
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose:**
We are excited to expand our India Medical Writing FSP Team! We are looking for a Senior Medical Writer to be dedicated to a client in the FSP space; experience in Immunology, Oncology or Vaccines would be valuable but not essential. As a Senior Medical Writer within the FSP team, you will provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients. You will collaborate with internal and external clients, supporting and enabling effective and efficient communication that results in operational excellence.
**Essential Functions:**
+ Serves as primary author for FSP clients who writes and provides input on routine documents such as clinical study reports and study protocols and summarizes data from clinical studies.
+ May research, write or edit complex clinical and scientific and program level documents, including Protocol, CSRs, IBs, INDs, and MAAs.
+ Reviews routine documents prepared by junior team members. May provide training and mentorship for junior writers and program managers on document preparation, the use of software for document development, document types, regulatory requirements, and therapeutic area knowledge.
+ Ensures compliance with quality processes and requirements for assigned documents. Provides input on and independently develops best practices, methods, and techniques for achieving optimal results, including various client specific processes.
+ May assist in program management activities. Identifies and resolves out of scope activities. Duties could include developing timelines, budgets, forecasts, and contract modifications.
+ Represents the department at project launch meetings, review meetings, and project team meetings.
**Education and Experience:**
Bachelor's degree in a scientific discipline or equivalent and relevant formal academic / vocational qualification; Advanced degree preferred.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
Experience working in the pharmaceutical/CRO industry preferred.
Experience working within FSPs preferable.
Additional qualifications in medical writing (AMWA; EMWA; RAC) advantageous.
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, and Abilities:**
+ Excellent data interpretation and medical writing skills, including grammatical, editorial, and proofreading skills
+ Strong project management skills
+ Excellent interpersonal skills including problem solving.
+ Strong negotiation skills
+ Excellent oral and written communication skills with strong presentation skills
+ Significant knowledge of global, regional, national, and other document development guidelines
+ In-depth knowledge in a specialty area such as preclinical, therapeutic, regulatory submissions, communications, etc.
+ Great judgment and decision-making skills
+ Excellent computer skills and skilled with client templates; Good knowledge of document management systems and other relevant applications (e.g., Excel, Outlook).
**What We Offer:**
At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme ( , ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture ( , where PPD clinical research services truly value a work-life balance. We have grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Other
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose:**
We are excited to expand our India Medical Writing FSP Team! We are looking for a Senior Medical Writer to be dedicated to a client in the FSP space; experience in Immunology, Oncology or Vaccines would be valuable but not essential. As a Senior Medical Writer within the FSP team, you will provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients. You will collaborate with internal and external clients, supporting and enabling effective and efficient communication that results in operational excellence.
**Essential Functions:**
+ Serves as primary author for FSP clients who writes and provides input on routine documents such as clinical study reports and study protocols and summarizes data from clinical studies.
+ May research, write or edit complex clinical and scientific and program level documents, including Protocol, CSRs, IBs, INDs, and MAAs.
+ Reviews routine documents prepared by junior team members. May provide training and mentorship for junior writers and program managers on document preparation, the use of software for document development, document types, regulatory requirements, and therapeutic area knowledge.
+ Ensures compliance with quality processes and requirements for assigned documents. Provides input on and independently develops best practices, methods, and techniques for achieving optimal results, including various client specific processes.
+ May assist in program management activities. Identifies and resolves out of scope activities. Duties could include developing timelines, budgets, forecasts, and contract modifications.
+ Represents the department at project launch meetings, review meetings, and project team meetings.
**Education and Experience:**
Bachelor's degree in a scientific discipline or equivalent and relevant formal academic / vocational qualification; Advanced degree preferred.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
Experience working in the pharmaceutical/CRO industry preferred.
Experience working within FSPs preferable.
Additional qualifications in medical writing (AMWA; EMWA; RAC) advantageous.
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, and Abilities:**
+ Excellent data interpretation and medical writing skills, including grammatical, editorial, and proofreading skills
+ Strong project management skills
+ Excellent interpersonal skills including problem solving.
+ Strong negotiation skills
+ Excellent oral and written communication skills with strong presentation skills
+ Significant knowledge of global, regional, national, and other document development guidelines
+ In-depth knowledge in a specialty area such as preclinical, therapeutic, regulatory submissions, communications, etc.
+ Great judgment and decision-making skills
+ Excellent computer skills and skilled with client templates; Good knowledge of document management systems and other relevant applications (e.g., Excel, Outlook).
**What We Offer:**
At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme ( , ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture ( , where PPD clinical research services truly value a work-life balance. We have grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
1
Senior Medical/Healthcare Planner (Architect)
Stantec
Posted today
Job Viewed
Job Description
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.
Primary Purpose of Job:
As a Senior Medical Planner, you will play a key leadership, oversight and content expertise for strategic, master facility, functional space planning and medical planning on health sector projects collaborating with regional teams for delivering high-quality projects in the buildings business line. You will be involved in the development of integrated design proposals, while leading and mentoring others and collaborating with team members to contribute to the final deliverables in collaboration with the Project Leader. The ideal candidate will possess advanced technical expertise, while leading and mentoring others and collaborating with team members to contribute to the final deliverables-bringing inspiration to your daily practice.
Key Accountabilities:
- To be a medical planner for the design of major healthcare projects, ranging on average from 80,000 sqft to 800,000 sqft in typical project size
- Be responsible for the clinical planning of the full range of care services from preventative, outpatient, acute or post-acute healthcare facilities, through various stages of design, following "best practices" and applying Evidence Based Design
- Lead the architectural design and delivery of Stantec projects across in healthcare sector.
- Provide strategic direction and technical guidance for all architectural design aspects, ensuring alignment with project goals, timelines, and client requirements.
- Be responsible for facilitating QA/QC oversight of strategic, facility master planning and medical planning aspects of project design
- Take ownership of the development of conceptual, detailed, and construction drawings using Revit, AutoCAD, and other relevant tools.
- Mentor junior architects and collaborate with multi-disciplinary teams to ensure effective project integration and execution.
- Contribute to the strategic growth of the architectural team, sharing knowledge, and promoting best practices within the discipline.
- Ensure all architectural work adheres to Stantec's Core Values, Quality Systems, and Project Quality Procedures.
- Collaborate closely with the Global Health Sector and Business Center leadership to ensure successful project and business outcomes.
- Foster a collaborative environment with internal teams and external stakeholders, including clients and consultants.
- Serve as a local leader to inspire our team, represent healthcare design, and reinforce the global brand of Stantec
- Help build and maintain the design culture of the studio
Person Specifications:
- Degree qualified (or equivalent) in Architecture with a Master's or equivalent professional qualification preferred.
- A minimum of 8-10 years of professional experience, with a proven track record in leading in healthcare planning, design, and project management experience.
- Proficiency in advanced architectural software packages, including Revit Architecture, AutoCAD, MS Office, Sketchup and dRofus. Experience with Bentley Microstation and Photoshop is advantageous.
- In-depth knowledge of healthcare design principles, and technical detailing, with a focus on delivering projects to international standards.
- Significant experience in leading project teams, with a strong ability to mentor and guide junior architects and technicians.
- Excellent communication skills (both written and verbal) with the ability to effectively interact with clients, consultants, and multidisciplinary teams.
- Expertise in project management and client relationships, with the ability to manage multiple projects simultaneously while meeting deadlines and maintaining quality.
- Strong leadership, organizational, and problem-solving skills, with the ability to drive projects from conception through to completion.
- Experience in the North America, UK and Middle east market and a strong understanding of regional design codes, building regulations, and construction practices is highly desirable.
- Creative and innovative approach to design, with an emphasis on practical, functional, and sustainable solutions.
- Self-motivated, adaptable, and enthusiastic, with a passion for continuous professional development and growth.
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 22/04/ :04:13
**Req ID:**
Primary Purpose of Job:
As a Senior Medical Planner, you will play a key leadership, oversight and content expertise for strategic, master facility, functional space planning and medical planning on health sector projects collaborating with regional teams for delivering high-quality projects in the buildings business line. You will be involved in the development of integrated design proposals, while leading and mentoring others and collaborating with team members to contribute to the final deliverables in collaboration with the Project Leader. The ideal candidate will possess advanced technical expertise, while leading and mentoring others and collaborating with team members to contribute to the final deliverables-bringing inspiration to your daily practice.
Key Accountabilities:
- To be a medical planner for the design of major healthcare projects, ranging on average from 80,000 sqft to 800,000 sqft in typical project size
- Be responsible for the clinical planning of the full range of care services from preventative, outpatient, acute or post-acute healthcare facilities, through various stages of design, following "best practices" and applying Evidence Based Design
- Lead the architectural design and delivery of Stantec projects across in healthcare sector.
- Provide strategic direction and technical guidance for all architectural design aspects, ensuring alignment with project goals, timelines, and client requirements.
- Be responsible for facilitating QA/QC oversight of strategic, facility master planning and medical planning aspects of project design
- Take ownership of the development of conceptual, detailed, and construction drawings using Revit, AutoCAD, and other relevant tools.
- Mentor junior architects and collaborate with multi-disciplinary teams to ensure effective project integration and execution.
- Contribute to the strategic growth of the architectural team, sharing knowledge, and promoting best practices within the discipline.
- Ensure all architectural work adheres to Stantec's Core Values, Quality Systems, and Project Quality Procedures.
- Collaborate closely with the Global Health Sector and Business Center leadership to ensure successful project and business outcomes.
- Foster a collaborative environment with internal teams and external stakeholders, including clients and consultants.
- Serve as a local leader to inspire our team, represent healthcare design, and reinforce the global brand of Stantec
- Help build and maintain the design culture of the studio
Person Specifications:
- Degree qualified (or equivalent) in Architecture with a Master's or equivalent professional qualification preferred.
- A minimum of 8-10 years of professional experience, with a proven track record in leading in healthcare planning, design, and project management experience.
- Proficiency in advanced architectural software packages, including Revit Architecture, AutoCAD, MS Office, Sketchup and dRofus. Experience with Bentley Microstation and Photoshop is advantageous.
- In-depth knowledge of healthcare design principles, and technical detailing, with a focus on delivering projects to international standards.
- Significant experience in leading project teams, with a strong ability to mentor and guide junior architects and technicians.
- Excellent communication skills (both written and verbal) with the ability to effectively interact with clients, consultants, and multidisciplinary teams.
- Expertise in project management and client relationships, with the ability to manage multiple projects simultaneously while meeting deadlines and maintaining quality.
- Strong leadership, organizational, and problem-solving skills, with the ability to drive projects from conception through to completion.
- Experience in the North America, UK and Middle east market and a strong understanding of regional design codes, building regulations, and construction practices is highly desirable.
- Creative and innovative approach to design, with an emphasis on practical, functional, and sustainable solutions.
- Self-motivated, adaptable, and enthusiastic, with a passion for continuous professional development and growth.
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 22/04/ :04:13
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
2
Medical Recs Coding & Transc. Assoc.
Coimbatore, Tamil Nadu
NTT America, Inc.
Posted today
Job Viewed
Job Description
In these roles, you will be responsible for:
- Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements.
- Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines.
- Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes.
- Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
- Following strict coding guidelines within established productivity standards.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Maintaining patient confidentiality.
Required Skills for this role include:
- 2+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing.
- Coding certificaion is Mandatory, should have exposure in Radiology Coding/IVR Coding
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements.
- Flexibility to accommodate overtime and work on weekend's basis business requirement.
- Ability to communicate (oral/written) effectively in English to exchange information with our client
- Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements.
- Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines.
- Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes.
- Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
- Following strict coding guidelines within established productivity standards.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Maintaining patient confidentiality.
Required Skills for this role include:
- 2+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing.
- Coding certificaion is Mandatory, should have exposure in Radiology Coding/IVR Coding
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements.
- Flexibility to accommodate overtime and work on weekend's basis business requirement.
- Ability to communicate (oral/written) effectively in English to exchange information with our client
This advertiser has chosen not to accept applicants from your region.
3
Medical Recs Coding & Transc. Assoc.
Coimbatore, Tamil Nadu
NTT DATA North America
Posted today
Job Viewed
Job Description
In these roles, you will be responsible for:
- Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements.
- Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines.
- Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes.
- Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
- Following strict coding guidelines within established productivity standards.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Maintaining patient confidentiality.
Required Skills for this role include:
- 2+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing.
- Coding certificaion is Mandatory, should have exposure in Radiology Coding/IVR Coding
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements.
- Flexibility to accommodate overtime and work on weekend's basis business requirement.
- Ability to communicate (oral/written) effectively in English to exchange information with our client
- Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements.
- Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines.
- Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes.
- Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
- Following strict coding guidelines within established productivity standards.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Maintaining patient confidentiality.
Required Skills for this role include:
- 2+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing.
- Coding certificaion is Mandatory, should have exposure in Radiology Coding/IVR Coding
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements.
- Flexibility to accommodate overtime and work on weekend's basis business requirement.
- Ability to communicate (oral/written) effectively in English to exchange information with our client
This advertiser has chosen not to accept applicants from your region.
4
Country Medical Lead, India
Mumbai, Maharashtra
Bristol Myers Squibb
Posted today
Job Viewed
Job Description
**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
**Role Summary:**
Bristol Myers Squibb is hiring a Country Medical Head to lead its medical affairs team in India. This role offers the chance to drive innovation and contribute to patient care within a global pharmaceutical company focused on improving lives through science.
Lead and inspire the medical affairs team in India by setting a compelling vision that is aligned to the overall business strategy across all therapeutic areas (Oncology, Hematology and Cardiology). Ensure cross functional collaboration to deliver on strategy and key tactics. Be part of BMS India leadership team and ensure all medical affairs activities meet the compliance and ethical standards set forth by the company. Support clinical trials in India in collaboration with Clinical Operations and Regulatory. Clinical Trial Book of Work India: 30+ Global/Local CTs across Oncology, Hematology, Cardiology, Neurosciences, and Immunology.
This role reports directly to VP, Medical Affairs, Asia Pacific with a Matrix reporting to General Manager, India.
**Key Role Accountabilities:**
**Position Responsibilities:**
+ Lead and manage the Medical Affairs function in the Country.
+ Develop the Medical strategy and execute it according to local resources and regulations.
+ Establish long-term relationships with government authorities, industry bodies, hospitals, and KOLs to strategically position the company.
+ Ensure promotion and training materials meeting legal and scientific standards, balancing compliance with business promotion.
+ Partner with business units to align and execute strategic priorities to achieve business strategy goals.
+ Maintain relationships with thought leaders and convey medical value messages about products/areas of interest.
+ Identify healthcare topics and collaborate on Medical/Scientific programs and advisory boards.
+ Stay informed on competitor intelligence.
+ Develop scientific content for symposia and participate in scientific meetings/congresses.
+ Provide scientific education to employees.
+ Establish scientific methods and participate in the design and execution of clinical trial safety and risk management plans.
+ Oversee clinical research activities, ensuring post-approval commitments are managed by development teams.
+ Initiate medical affairs activities, support product strategies, and generate data dissemination.
+ Assist in scientific review, development, approval, and communication of clinical research activities.
+ Initiate research projects leading to high-quality publications.
+ Co-lead pre-launch and launch strategy, execution plan and implementation of key tactics from medical viewpoint
+ Partner with Market Access team on HEOR, RWE, NIR study designs and execution
+ Support clinical trials by collaborating with regulatory and clinical operations teams in health authority submission, presentation and approvals (In-house & Outsourced)
+ Lead development of preferred clinical trial site list & mapping of new sites; Develop strong sentiment favoring BMS as a sponsor of choice for clinical trials across external stakeholders.
+ Facilitate acceleration of clinical trial patient enrolment.
+ Lead capability building & training of internal stakeholders on therapeutic areas and standard of care to support clinical trials.
**Degree Requirements:**
+ Medical educational background (MBBS and MD).
**Experience and Key Competency Requirements:**
+ 15+ years of pharmaceutical industry experience within competitive therapeutic field (oncology, hematology, cardiology experience preferred)
+ 5 years+ experience leadership experience/exposure w/ mid-sized teams w/ direct/indirect reports
+ Well-balanced local and international experience.
+ Proven ability to independently manage a country's medical department and take accountabilities for all medical functions.
+ Advanced project management skills, including goal setting aligned with Global strategy, budgeting, and reporting.
+ Proven leadership capabilities with the ability to influence in matrix organizations.
+ Excellent relationship skills to represent the company in the external scientific community.
+ Strong business partner mentality to collaborate with business units and integrate Medical and Marketing functions.
+ Advanced experience in people management, including talent development, succession planning, coaching, and performance management.
+ Detailed knowledge of processes and procedures required for clinical activities.
+ Understanding of the business within a country.
+ Knowledge of common compliance issues within a medical organization and strategies to resolve them.
+ Basic knowledge of relevant disease areas and an appreciation of pricing and regulatory issues affecting major products.
+ In-depth understanding of key financial and market measures, including the ability to use financial measures and manage budgets.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R
**Updated:** :15:08.877 UTC
**Location:** Mumbai-IN
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
**Role Summary:**
Bristol Myers Squibb is hiring a Country Medical Head to lead its medical affairs team in India. This role offers the chance to drive innovation and contribute to patient care within a global pharmaceutical company focused on improving lives through science.
Lead and inspire the medical affairs team in India by setting a compelling vision that is aligned to the overall business strategy across all therapeutic areas (Oncology, Hematology and Cardiology). Ensure cross functional collaboration to deliver on strategy and key tactics. Be part of BMS India leadership team and ensure all medical affairs activities meet the compliance and ethical standards set forth by the company. Support clinical trials in India in collaboration with Clinical Operations and Regulatory. Clinical Trial Book of Work India: 30+ Global/Local CTs across Oncology, Hematology, Cardiology, Neurosciences, and Immunology.
This role reports directly to VP, Medical Affairs, Asia Pacific with a Matrix reporting to General Manager, India.
**Key Role Accountabilities:**
**Position Responsibilities:**
+ Lead and manage the Medical Affairs function in the Country.
+ Develop the Medical strategy and execute it according to local resources and regulations.
+ Establish long-term relationships with government authorities, industry bodies, hospitals, and KOLs to strategically position the company.
+ Ensure promotion and training materials meeting legal and scientific standards, balancing compliance with business promotion.
+ Partner with business units to align and execute strategic priorities to achieve business strategy goals.
+ Maintain relationships with thought leaders and convey medical value messages about products/areas of interest.
+ Identify healthcare topics and collaborate on Medical/Scientific programs and advisory boards.
+ Stay informed on competitor intelligence.
+ Develop scientific content for symposia and participate in scientific meetings/congresses.
+ Provide scientific education to employees.
+ Establish scientific methods and participate in the design and execution of clinical trial safety and risk management plans.
+ Oversee clinical research activities, ensuring post-approval commitments are managed by development teams.
+ Initiate medical affairs activities, support product strategies, and generate data dissemination.
+ Assist in scientific review, development, approval, and communication of clinical research activities.
+ Initiate research projects leading to high-quality publications.
+ Co-lead pre-launch and launch strategy, execution plan and implementation of key tactics from medical viewpoint
+ Partner with Market Access team on HEOR, RWE, NIR study designs and execution
+ Support clinical trials by collaborating with regulatory and clinical operations teams in health authority submission, presentation and approvals (In-house & Outsourced)
+ Lead development of preferred clinical trial site list & mapping of new sites; Develop strong sentiment favoring BMS as a sponsor of choice for clinical trials across external stakeholders.
+ Facilitate acceleration of clinical trial patient enrolment.
+ Lead capability building & training of internal stakeholders on therapeutic areas and standard of care to support clinical trials.
**Degree Requirements:**
+ Medical educational background (MBBS and MD).
**Experience and Key Competency Requirements:**
+ 15+ years of pharmaceutical industry experience within competitive therapeutic field (oncology, hematology, cardiology experience preferred)
+ 5 years+ experience leadership experience/exposure w/ mid-sized teams w/ direct/indirect reports
+ Well-balanced local and international experience.
+ Proven ability to independently manage a country's medical department and take accountabilities for all medical functions.
+ Advanced project management skills, including goal setting aligned with Global strategy, budgeting, and reporting.
+ Proven leadership capabilities with the ability to influence in matrix organizations.
+ Excellent relationship skills to represent the company in the external scientific community.
+ Strong business partner mentality to collaborate with business units and integrate Medical and Marketing functions.
+ Advanced experience in people management, including talent development, succession planning, coaching, and performance management.
+ Detailed knowledge of processes and procedures required for clinical activities.
+ Understanding of the business within a country.
+ Knowledge of common compliance issues within a medical organization and strategies to resolve them.
+ Basic knowledge of relevant disease areas and an appreciation of pricing and regulatory issues affecting major products.
+ In-depth understanding of key financial and market measures, including the ability to use financial measures and manage budgets.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R
**Updated:** :15:08.877 UTC
**Location:** Mumbai-IN
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Senior Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted today
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Senior Manager is accountable for the strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.
Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling **standardized, optimized, and compliant operations** that support field team effectiveness across regions.
The ideal candidate will demonstrate **strong project and people leadership** , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to **drive process improvement, automation, and innovation** . Experience working in a regulated, compliance-driven environment with a focus on **change management and digital enablement** is essential.
Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.
**Roles and Responsibilities:**
+ Lead and mentor the **Field Medical Systems and Operations** team in India, fostering a high-performing, engaged culture.
+ Drive performance management for Field Medical including **process standardization, platform optimization** , and delivery of **high-impact analytics solutions** .
+ Oversee **daily CRM platform operations** -including Global user support, issue resolution, configuration, release management, and integration with other systems.
+ Lead onboarding, **training** , and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
+ Identify and implement **automation opportunities** , enable **self-service reporting** , and enhance user experience.
+ Manage **Access Management** for all relevant systems, ensuring security, compliance, and audit-readiness.
+ Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
+ Lead **territory management** , field team onboarding, and ongoing CRM user support.
+ Generate **insights through dashboards and analytics** to inform leadership decision-making.
+ Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
+ Lead **User Acceptance Testing (UAT)** for regional enhancements and collaborate on production release cycles.
+ Ensure effective communication of **project statuses, platform changes, performance metrics, and innovations** across diverse audiences through various internal channels.
+ Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
+ Recruit, hire, develop, and retain top talent to build a future-ready operations team.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Doctorate degree & 2 years of directly related industry experience OR
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience AND
+ 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Preferred Qualifications:**
+ Advanced degree in life science, computer science, business, or related discipline
+ 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
+ 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms
+ 3+ years of operations experience in the pharmaceutical or life sciences technology industry
+ Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
+ Previous management of direct reports and oversight of information system vendors
+ Understanding of the medical affairs, drug development, and commercialization process
+ Experience in managing teams and delivering projects.
+ Strong understanding of principles of customer service and consulting
+ Stakeholder and Resource Management experience
**Competencies:**
+ Effective at managing complex teams of professionals
+ Successfully navigates highly matrixed environment
+ Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
+ Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
+ Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
+ Deep focus on customer service through solution delivery
+ Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
+ Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
+ Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Senior Manager is accountable for the strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.
Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling **standardized, optimized, and compliant operations** that support field team effectiveness across regions.
The ideal candidate will demonstrate **strong project and people leadership** , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to **drive process improvement, automation, and innovation** . Experience working in a regulated, compliance-driven environment with a focus on **change management and digital enablement** is essential.
Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.
**Roles and Responsibilities:**
+ Lead and mentor the **Field Medical Systems and Operations** team in India, fostering a high-performing, engaged culture.
+ Drive performance management for Field Medical including **process standardization, platform optimization** , and delivery of **high-impact analytics solutions** .
+ Oversee **daily CRM platform operations** -including Global user support, issue resolution, configuration, release management, and integration with other systems.
+ Lead onboarding, **training** , and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
+ Identify and implement **automation opportunities** , enable **self-service reporting** , and enhance user experience.
+ Manage **Access Management** for all relevant systems, ensuring security, compliance, and audit-readiness.
+ Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
+ Lead **territory management** , field team onboarding, and ongoing CRM user support.
+ Generate **insights through dashboards and analytics** to inform leadership decision-making.
+ Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
+ Lead **User Acceptance Testing (UAT)** for regional enhancements and collaborate on production release cycles.
+ Ensure effective communication of **project statuses, platform changes, performance metrics, and innovations** across diverse audiences through various internal channels.
+ Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
+ Recruit, hire, develop, and retain top talent to build a future-ready operations team.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Doctorate degree & 2 years of directly related industry experience OR
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience AND
+ 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Preferred Qualifications:**
+ Advanced degree in life science, computer science, business, or related discipline
+ 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
+ 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms
+ 3+ years of operations experience in the pharmaceutical or life sciences technology industry
+ Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
+ Previous management of direct reports and oversight of information system vendors
+ Understanding of the medical affairs, drug development, and commercialization process
+ Experience in managing teams and delivering projects.
+ Strong understanding of principles of customer service and consulting
+ Stakeholder and Resource Management experience
**Competencies:**
+ Effective at managing complex teams of professionals
+ Successfully navigates highly matrixed environment
+ Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
+ Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
+ Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
+ Deep focus on customer service through solution delivery
+ Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
+ Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
+ Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Associate, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted today
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
7
Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted today
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
8
Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted today
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The **Field Medical Excellence Operations Manager** plays a critical role in providing **operational support, systems management, and data-driven insight generation** to advance the effectiveness of Amgen's Field Medical teams. The role focuses on ensuring excellence in CRM platform operations, training delivery, system enhancements, analytics generation, and process continuity across global teams.
Reporting to the Senior Manager, Field Medical Excellence Operations at AIN, this position supports daily operations, system optimization, and user experience. The ideal candidate demonstrates technical depth, a continuous improvement mindset, stakeholder engagement capabilities, and a high commitment to quality and compliance.
**Roles and Responsibilities:**
+ Provide **routine support for Field Medical systems and operations** , including issue resolution and end-user guidance.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Execute CRM platform operations: data integration, Global user support, configuration, access control, and release management.
+ Lead **enhancement initiatives and platform upgrades** , including impact assessment of system dependencies.
+ Develop and update training materials (FAQs, manuals, quick reference guides, video tutorials).
+ Maintain compliance with SOPs and documentation requirements including system architecture and data flows.
+ Collaborate with IS teams on **access management and user role assignments** .
+ Design, develop, and optimize **SQL queries** and reporting outputs; validate data accuracy.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Conduct **UAT support** for dashboards and CRM enhancements.
+ Drive KTLO (Keep the Lights On) activities to ensure continuity and stability of systems and reporting tools.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
+ Perform **data quality audits** , including deduplication of CRM records and maintenance of lists of values (LOVs).
+ Create operational dashboards and generate business insights through data visualization tools (e.g., Tableau, Smartsheet).
+ Manage ad hoc stakeholder requests and operational reporting.
+ Support mentoring of junior team members and provide oversight for assigned capability activities.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Working knowledge of CRM platforms (e.g., Veeva CRM, Salesforce)
+ Experience with SQL and relational databases; strong data interpretation skills
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Knowledge of system documentation, lifecycle management, and compliance processes
+ Technical writing and training development capabilities
+ Familiarity with analytics platforms (e.g., Tableau, Smartsheet, SharePoint)
+ Experience with quality control, UAT practices, and system performance testing
+ Effective cross-functional communication skills
+ Understanding of medical systems operations (MSO) and stakeholder needs
+ Ability to oversee platform KPIs and field medical technology metrics
+ Demonstrated team leadership and resource mentoring
**Competencies:**
+ Project Execution & Ownership: Demonstrates accountability in owning deliverables and meeting objectives across operational systems and data-related initiatives.
+ Technical Proficiency: Applies knowledge of CRM systems, SQL/data structures, and analytics tools to solve business problems and support systems integrity.
+ Operational Thinking: Applies understanding of workflows, system dependencies, and process interconnectivity to drive consistency and compliance.
+ Communication Skills: Communicates effectively across teams and technical/non-technical audiences, both in writing and verbally.
+ Cross-functional Collaboration: Builds productive relationships across functions including Medical Affairs, IS, and analytics stakeholders.
+ Continuous Improvement Mindset: Identifies inefficiencies and proactively recommends or implements process and system enhancements.
+ Customer Focus: Understands user needs and delivers support, training, and tools that improve user experience and engagement.
+ Team Support & Mentorship: Supports peers and junior staff by sharing knowledge, leading by example, and offering guidance.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The **Field Medical Excellence Operations Manager** plays a critical role in providing **operational support, systems management, and data-driven insight generation** to advance the effectiveness of Amgen's Field Medical teams. The role focuses on ensuring excellence in CRM platform operations, training delivery, system enhancements, analytics generation, and process continuity across global teams.
Reporting to the Senior Manager, Field Medical Excellence Operations at AIN, this position supports daily operations, system optimization, and user experience. The ideal candidate demonstrates technical depth, a continuous improvement mindset, stakeholder engagement capabilities, and a high commitment to quality and compliance.
**Roles and Responsibilities:**
+ Provide **routine support for Field Medical systems and operations** , including issue resolution and end-user guidance.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Execute CRM platform operations: data integration, Global user support, configuration, access control, and release management.
+ Lead **enhancement initiatives and platform upgrades** , including impact assessment of system dependencies.
+ Develop and update training materials (FAQs, manuals, quick reference guides, video tutorials).
+ Maintain compliance with SOPs and documentation requirements including system architecture and data flows.
+ Collaborate with IS teams on **access management and user role assignments** .
+ Design, develop, and optimize **SQL queries** and reporting outputs; validate data accuracy.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Conduct **UAT support** for dashboards and CRM enhancements.
+ Drive KTLO (Keep the Lights On) activities to ensure continuity and stability of systems and reporting tools.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
+ Perform **data quality audits** , including deduplication of CRM records and maintenance of lists of values (LOVs).
+ Create operational dashboards and generate business insights through data visualization tools (e.g., Tableau, Smartsheet).
+ Manage ad hoc stakeholder requests and operational reporting.
+ Support mentoring of junior team members and provide oversight for assigned capability activities.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Working knowledge of CRM platforms (e.g., Veeva CRM, Salesforce)
+ Experience with SQL and relational databases; strong data interpretation skills
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Knowledge of system documentation, lifecycle management, and compliance processes
+ Technical writing and training development capabilities
+ Familiarity with analytics platforms (e.g., Tableau, Smartsheet, SharePoint)
+ Experience with quality control, UAT practices, and system performance testing
+ Effective cross-functional communication skills
+ Understanding of medical systems operations (MSO) and stakeholder needs
+ Ability to oversee platform KPIs and field medical technology metrics
+ Demonstrated team leadership and resource mentoring
**Competencies:**
+ Project Execution & Ownership: Demonstrates accountability in owning deliverables and meeting objectives across operational systems and data-related initiatives.
+ Technical Proficiency: Applies knowledge of CRM systems, SQL/data structures, and analytics tools to solve business problems and support systems integrity.
+ Operational Thinking: Applies understanding of workflows, system dependencies, and process interconnectivity to drive consistency and compliance.
+ Communication Skills: Communicates effectively across teams and technical/non-technical audiences, both in writing and verbally.
+ Cross-functional Collaboration: Builds productive relationships across functions including Medical Affairs, IS, and analytics stakeholders.
+ Continuous Improvement Mindset: Identifies inefficiencies and proactively recommends or implements process and system enhancements.
+ Customer Focus: Understands user needs and delivers support, training, and tools that improve user experience and engagement.
+ Team Support & Mentorship: Supports peers and junior staff by sharing knowledge, leading by example, and offering guidance.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
9