5,515 Customer Service & Helpdesk jobs in India

**Job Family:** Buildings
**Req ID:**
We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!
Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.
- Technical Sales Support - Identifying new business segments and customers for conversion to SIEMENS for IoT business & maximizing the market share for IoT. Plan for customer engagements, maintaining interaction with all customer segments, carrying out spec-in activity for IoT specifically. Collaborate with lead vertical sales team where our traditional portfolio is being sold to spec in IoT. Focus on IoT promotion.
- Market Intelligence - Competitor product analysis and preparing comparative charts, battle cards and fighting guides. Find new smaller competitors in the IoT space, analyse their solutions and prepare comparison guides. Prepare feature inputs for feedback into our development roadmap.
- Lead follow up and prioritization: Follow-up and categorization of leads from fairs, webinars in sales systems like salesforce and finding the right solution for the customer and connect with sales team.
- Qualification Updates: Continuously assess and update lead qualification status based on the progression of interactions. Determine when a lead is ready to move further down the sales funnel or when it's appropriate to disqualify a lead.
- Onboarding and Training: Guide new customers through the SI EA IoT applications, helping them set up and configure the software to meet their specific needs and objectives and provide a clear understanding of how to use the SaaS product effectively.
- Relationship Building: Establish strong relationships with customers, acting as their primary point of contact for any questions, issues, or assistance they require.
- Proactive Outreach: Initiate regular check-ins and proactive communication to ensure customers are satisfied, address any concerns, and identify upselling or cross-selling opportunities.
- Renewals and Upsells: Collaborate with sales teams to identify opportunities for upselling additional features or services and to secure contract renewals.
- Data Analysis: Analyze customer usage and performance data to identify trends, potential risks, and opportunities for improvement. Use data-driven insights to guide customer strategies.
- Customer Feedback and Follow-up Channels: Utilize various communication channels, including phone calls, emails, social media messages, and video conferencing, to maintain regular and meaningful contact with the leads. Collect and relay customer feedback to internal teams, contributing to product improvements and enhancements based on real-world usage.
- Customer Health Monitoring: Develop and maintain a customer health score based on various performance metrics to assess customer satisfaction and risk.
- Customer Success Plans: Collaborate with customers and sales to create and execute success plans that align with their business objectives.
Who are we looking for:
- Bachelor's degree in electrical engineering, mechanical engineering, IT, informatics, or related field
- 5-7 years' experience in technical sales promotion roles in MV Distribution and automation, IoT knowledge
- Desired: Experience in customer success management, sales, project management, partner management or like effectively interact with customers, cross-functional teams, and stakeholders.
- Excellent communication, problem-solving, and relationship-building skills
- Good understanding of customer's business needs and effectively management customer expectations
- Knowledge of energy distribution systems, including power generation, transmission, and distribution (MV/LV/Transformer)
- Preferred knowledge of project management, sales, BI tools.
- Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850,)
- Understanding of cybersecurity principles and best practices for securing IoT networks and devices.
- Familiarity with energy distribution regulations, standards, and industry best practices (e.g., IEC 61850, IEEE standards).
- You have intercultural experience and sensitivity.
- Fluent spoken and written English are mandatory. Further languages are an advantage.
This role is based in Chennai, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.
Make your mark in our exciting world of Siemens
We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.
Find out more about Smart Infrastructure at: and about Siemens careers at:

**Job Family:** Brightly Software
**Req ID:**
**Client Support Specialist**
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
+ *Delivers legendary Client Support via phone, email and chat support to drive client retentions
+ Answers incoming client requests in a fast-paced environment.
+ Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
+ Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
+ 7 AM to 3:30 PM IST
+ 1 PM to 9:30 PM IST
Weekend Shifts
+ 6AM to 2:30PM IST
+ 2PM to 10:30PM IST
+ 10PM to 6:30AM IST
+ Bachelor's degree or 1+ years of client service experience.
+ Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
+ Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
+ Displays high energy and passion.
+ Demonstrates a strong work ethic and personal integrity.
+ Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
+ Works well in a team environment and interacts well with all levels of the organization.
+ Proven track record to develop and maintain strong client relationships.
+ Takes initiative for self-development and exhibits persistence in learning new processes.
+ Demonstrates excellent written, oral and listening communication skills.
+ Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
+ Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
+ Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
At Medtronic, we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem solution is an innovative video management, data analytics and livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.
As we expand our Touch Surgery Ecosystem solution, this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team, your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment.
**A Day in the Life**
+ Assist in the deployment and maintenance of our surgical video ecosystem
+ Maintain a deep understanding of surgical video management systems. 
+ Act as a primary point of contact and issue triage/resolution for our live customers 
+ Assist in the design and refinement of our technical support structures in line with our overall global support strategy 
+ Timely issue resolution and troubleshooting, both remotely and through some localized field support  
+ Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades.
+ Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer.
**Must Have** **s**
+ 5+ years of relevant experience as a technician, field service or customer support role
+ Experience troubleshooting software issues and communicating effectively with customers 
+ Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management 
+ Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers.
+ Experience leveraging device logs or other debugging methods to remotely diagnose issues
+ Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements. 
+ Excellent verbal and written communication skills
**Nice to Haves**
+ Preferable knowledge of video, streaming and imaging technologies 
+ Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available
+ Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax  
Education- Any full time graduate
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.**
.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

**Introduction**
§As a Customer Success Manager (CSM) for Apptio's line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
§Develop full understanding of the Apptio suite of products, including:
§The value proposition and sales messaging
§Best practices for deployment and maintenance
§Out of the box reports
§Own a set of accounts and drive product adoption, renewal and expansion
§Be a strategic advisor, establish and build strong customer relationships
§Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
§Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
§Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
§Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
§Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
§Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
§Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
§Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
§Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
-Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
-Excellent communication and relationship-building skills
-Experience in Agile Methodologies
-Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
-Ability to prioritize and multitask in a fast-paced environment
-4-7 years of industry experience
-At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
§Experience within IT Finance and/or Technology departments, including Digital or Agile teams
§PMP and/or Agile Methodology certification or relevant experience
§Experience with analytics, data insights and visualization
§Experience with CRM software and other customer success tools
§Project Management skills
§Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Recruitment Fraud Alert**
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
**The Opportunity:**
The Manager of Enterprise Success Program is responsible for overseeing end-to-end service program delivery within a designated customer portfolio, representing Customer Success throughout all stages of the deal while fostering critical partnerships with internal and external stakeholders. Acting as the primary leadership point of contact and escalation for their customer base, the manager directly manages Customer Success and Technical Account Managers and supervises the delivery of Customer Success and Support services to customers. Their role includes driving customer satisfaction, promoting effective utilization of Commvault's cloud platforms, ensuring consumption and growth, fulfilling Support contractual obligations, and governing delivery for their assigned accounts led by their team members.
**Note: Working hours for this position is between 4:00 PM to 1:00 AM**
**What you'll be doing.,**
+ Recruit, onboard, develop, coach, mentor, and evaluate a diverse team of Customer, Success Account Managers and Technical Account Managers. Establish clear expectations for excellence and cultivate an inclusive environment.
+ Foster outstanding cross-team collaboration and communication. Collaborate with all vital partners at Commvault to clarify roles, ensure comprehensive account coverage, assign projects effectively, and promote cross-functional teamwork.
+ Empower and support your team to expedite the implementation of cross-cloud workload projects, ensuring technical readiness, addressing blockers promptly, and coordinating technical resources effectively.
+ Ensure that your team delivers high-quality, resilient, and successful production deployments.
+ Drive operational excellence by managing consumption opportunities efficiently, providing insightful reporting, and maintaining the health of the delivery portfolio.
**Who you are?**
+ As a Manager of Enterprise Success team you should have proven leadership skills in building, coaching, developing, and retaining high-performing teams to achieve business objectives, foster customer success, and ensure value realization.
+ You should possess demonstrated ability in technical sales, Professional Services, consultative roles, or program delivery, with a proven ability to manage sophisticated projects and support engagements effectively.
+ A minimum of 10 years of experience and 5yrs in people management is required, along with previous experience in revenue management and forecasting.
+ Additionally, you should have demonstrated ability in inspiring change management or technical adoption initiatives.
**You'll love working here because.**
+ Employee stock purchase plan (ESPP)
+ Continuous professional development, product training, and career pathing
+ Annual health check-ups, Car lease Program, and Tuition Reimbursement
+ An inclusive company culture, an opportunity to join our Community Guilds
+ Personal accident cover and Term life cover
#LI-MR1
#LI-Hybrid
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (

**Job Requisition ID #**
25WD91521
**Position Overview**  
We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC (Revit). Do you enjoy solving problems and helping others? Are you passionate about customer experience? Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and documenting them in our Knowledge Base. You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.
Shift Timing -EMEA (02:00 PM IST to 10:30PM **IST** ) however it may change as per business requirements (the candidate need to be flexible for shift), Work location - Bangalore, India, Hybrid working. You will report to Manager, Technical Support.
**Responsibilities**
+ Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels
+ Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation
+ Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of important issues and monitoring of service level compliance
+ Document support interactions in a company-wide case management system
+ Perform root cause analysis, identify issue trends & maintain support insights
+ Assist team on challenging cases & enable cross team collaboration
+ Actively manage personal backlog of support requests
+ Should possess strong escalation handling skills
+ Influence product management and product development to make improvements
+ Build customer relationships and find customer-centric solutions with empathy
+ Clarify assignments, prioritizing work and attending to detail to ensure work is done
**Minimum Qualifications**
+ Bachelor's degree or equivalent in Civil or Architecture
+ 6 or more years of industry experience
+ Experience on Revit & Navisworks in a production environment with in-depth knowledge of BIM standards. Understating of BIM360 & ACC workflows & BIM
+ Strong verbal and written English skills
+ Exceptional team player skills
+ You build customer relationships and gain insights into their needs
+ You identify opportunities that benefit our customers and build solutions to meet their expectations
+ Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Philadelphia, PA, with more than 13,000 employees and the company operates in more than 30 countries.
**About Enviri GSC**
Enviri GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countrie **s**
+ Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines
+ Provide Remote End-user technical support including installation for hardware / software & peripherals
+ Provide support/guidance to end-users related to O365 applications
+ Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC's.
+ Provide support for mobile devices including iOS and Android based phones and tablets
+ Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
+ Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable
+ Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability
**Technical Skills**
+ Knowledge of Autopilot, MDM etc. Knowledge of device deployment and management solutions
+ Office365 (including but not limited to office apps, Teams, ODFB, Power BI)
+ EndPoint (Systems & Mobile Phones) Technical trouble shooting and problem-solving skills
+ IT Security Tools: Familiarity with various security tools and best practices
+ Active Directory: Experience with managing and troubleshooting Active Directory
**Non-Technical Skills**
+ Oral & Written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
+ Ability to write technical documentation
+ Flexible/adaptable
+ Customer Service Focused
**Professional Experience**
+ At least 3 years' experience in a related role
**Certifications (Good to have)**
+ Microsoft certification - MCSE, MTA etc.
+ A+ or equivalent Understanding of computer and server hardware
+ ITIL
+ ServiceNow or other cloud-based Help Desk system
+ Use of remote troubleshooting tools e.g., Zoho
+ Azure Basics
**Disclaimer**
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Analyst I, IT Service Desk
Req ID: 79349
Location:
Hyderabad, Telangana, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is looking to hire **Analyst, IT Service Desk** to be based at our site in **Hyderabad** .
The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor.
**How You'll Help Us Connect the World:**
+ Delivering 24x7x365 IT support, working in rotating shifts.
+ Diagnose and troubleshoot hardware, software, network, and application-related issues.
+ Manage user accounts, permissions, and access control.
+ Leverage ITIL best practices to ensure smooth incident and request management.
+ Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking.
+ Document service requests, applied fixes, and resolutions in the ticketing system.
+ Support critical incidents, automation initiatives, and process improvements.
+ Assist with onboarding new users, training, and Service Desk knowledge management.
+ Participate in problem management, audits, reporting, and quality control efforts.
+ Ensure customer satisfaction through effective communication and problem-solving.
**Required Qualifications for Consideration:**
+ Bachelor's Degree: Preferably with 3+ years of experience in IT support or help desk environments.
+ Experience in IT troubleshooting (hardware, software, networking, mobile devices).
+ Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar).
+ Strong communication skills, critical thinking, and customer-focused problem-solving.
+ Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools.
+ ITIL Foundation certification (preferred) and experience following ITIL best practices.
+ Ability to work independently and collaboratively in a global IT support team.
+ Flexible shift rotations to maintain 24x7x365 service coverage.
**You Will Excite Us If You Have:**
Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Help Desk, Information Technology, Service Desk, Network, Cisco, Technology, Customer Service

**Job Requisition ID #**
25WD90925
**Position Overview**
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating systems - Windows, MacOS, Linux, Servers, Remote Desktops, and Networks? Then we would like to hear from you.
**Responsibilities:**
+ Remain informed on improvements in supported products
+ Assist in the fundamental development and maintenance of knowledge base quality
+ Influence product management and product development to make improvements
+ Actively contribute towards knowledge base articles - creation, validation, or making any amends etc
+ Resolve escalated customer issues reported to Autodesk via chat, phone, web, online forums, and other channels
+ Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, etc
+ Research, verify, and document product issues, and solutions in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of critical issues and monitoring of service level compliance
+ Actively manage the personal backlog of support requests
+ Manage customer expectations by providing timely updates on progress
+ Ability to work in flexible working hours/Shifts. The current shift will be AMER hours
**Minimum Qualifications:**
+ Bachelor's degree in Engineering preferably Computer Science or Information Technology
+ Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
+ Strong English written and verbal communication skills
+ Strong customer service, troubleshooting, and analytical skills
+ Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
+ Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
+ 4+ years of experience in a technical support role
+ People-minded: empathizing with, responding to, and problem-solving customer issues
+ Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
+ Organized: clarifying assignments, prioritizes work, and pays attention to detail to ensure work is done in a timely and high-quality manner
+ Strategic: offering articulate recommendations and rationale and building support with key decision-makers
+ A wet sponge: actively listening to others to communicate technical information clearly and concisely
+ Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
+ Influential: being a role model inspiring others and having a positive impact
+ Strong written and verbal communication skills
+ Experience using Autodesk products is preferred but not required
+ Strong written and verbal English communication skills. Additional language skills are advantageous
+ You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
+ Proven ability to be flexible and learn quickly in a fast environment
+ Exceptional team player skills
**Preferred Qualifications:**
+ Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
+ MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
**The Ideal Candidate:**
+ Think smart prioritize and apply targeted effort to the work that matters most
+ Think innovative relentlessly curious and creative
+ Think adaptable embrace uncertainty and flex to changing circumstances quickly
+ Feel inclusive work collaboratively with people who are diverse in background, culture, and ways of living
+ Feel impactful passionate about making a positive impact, and I am committed to our customer's success
+ Feel humble share credit and shoulder responsibility
+ Do courageous offer and respond to constructive feedback
+ Do accountable do what I say and say what I do
+ Do pragmatic approach all work as important work, even if it's not fun and exciting
+ The way we work one Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
+ The way we work empower Decision Makers We may disagree with a decision, but we fully commit
+ The way we work authentic Selves We create a safe environment for people to speak courageously and ask for help
+ The way we work integrity We hold each other accountable to the highest ethical standards
#LI-POST
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
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