Explore 490 Customer Service & Helpdesk jobs in India
Customer Technical Support Specialist
Posted 1 day ago
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Job Description
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Customer Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Customer Success Manager
Posted 19 days ago
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Job Description
We are seeking a proactive and results-driven Customer Success Manager for our Evermile product to ensure our merchants achieve outstanding results with Evermile. In this role, you’ll be instrumental in driving platform usage, identifying upsell opportunities, and achieving revenue targets, all while helping our merchants thrive:
Responsibilities:Drive onboarding success: Oversee a smooth onboarding process for new merchants, ensuring they are set up for success from day one and fully understand the value of Evermile’s platform.
Maximise platform usage: Proactively engage with customers to drive adoption and encourage extensive use of Evermile’s features. Identify opportunities for customers to leverage additional functionalities to enhance their business operations.
Revenue growth and upsells: Actively seek and identify upsell opportunities within your customer base. Develop strategies to increase revenue by aligning additional features and services with customer needs.
What we’re looking forExperience: 3-5 years of experience in Customer Success, Sales, Account Management, or a similar role, preferably within a fast-paced tech startup.
Skills: Proven ability to drive platform usage, identify upsell opportunities, and manage revenue-focused strategies. Strong interpersonal and communication skills with the ability to build relationships with executive stakeholders.
Attributes: Entrepreneurial mindset, proactive approach to customer management, and a track record of high customer retention and growth. Ability to thrive in a dynamic, fast-growth environment.
If you're excited about helping local businesses thrive and want to be part of a dynamic and growing team, we’d love to hear from you. Apply now to join Evermile and make a meaningful impact.
Customer Success Manager
Posted 18 days ago
Job Viewed
Job Description
Company Overview
TeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on our cutting-edge software development in the education sector.
Job Overview
We are seeking a passionate Customer Success Manager to join our growing team. This full-time position is based in Coimbatore and is open to freshers with 1 to 3 years of work experience. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve success in using EdisonOS effectively.
Qualifications and Skills
- Excellent onboarding skills to ensure new clients are well acquainted with the software and its features (Mandatory skill).
- Strong communication abilities to facilitate smooth interactions with clients and internal teams (Mandatory skill).
- Proficiency in English as a second language to cater to a diverse client base (Mandatory skill).
- Experience with product training that empowers users to maximize their software use and benefits.
- Familiarity with Software as a Service (SaaS) models and the unique customer service requirements they entail.
- Proven skills in account management to maintain and grow customer relationships.
- Problem-solving capabilities to address and resolve client issues promptly and efficiently.
- Empathy and patience in addressing customer questions, enhancing client satisfaction and retention.
Roles and Responsibilities
- Manage customer onboarding process to ensure smooth and successful integration of EdisonOS into their workflows.
- Conduct regular training sessions for clients to ensure they understand and effectively utilize all software features.
- Act as the primary point of contact for customer queries, providing timely resolutions and expert guidance.
- Collaborate with product and technical teams to communicate client feedback and contribute to product development.
- Proactively reach out to clients to address potential issues and ensure their continued satisfaction with the product.
- Develop client success stories and case studies to highlight the benefits of using EdisonOS.
- Monitor customer usage patterns and suggest improvements or additional features to enhance their experience.
- Organize regular webinars and workshops to facilitate deeper understanding and engagement with the software.
Customer Success Manager
Posted 9 days ago
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Job Description
Job Title: Manager Customer Success (Central)
Industry: Workforce Management / Staffing / Apprenticeship
Level: Mid-Management
Job Location: Bangalore Head Office (supporting pan-India operations)
Position Type: Full Time
Role Category: Individual Contributor with Team Coordination
Reporting to: Senior Vice President / COO / CDO SAHI Work or Head Customer Success & Service Delivery
Cost Center: General Staffing or Apprenticeship
Salary Range (CTC): 3.5 7.5 LPA (depending on experience)
About SAHI Central Operations
The Central Operations team manages the entire backend and client management for SAHIs staffing vertical, ensuring seamless HR administration, statutory compliance, associate lifecycle management, payroll, and invoicing across India for associates deployed at client locations.
Job Summary
The Manager Customer Success (Central) is responsible for ensuring smooth client onboarding, managing client relationships, ensuring timely service delivery, driving high levels of satisfaction, retention, and revenue expansion for SAHI's staffing and apprenticeship service lines. The role demands close coordination with regional delivery teams, compliance, finance, and client stakeholders to ensure service excellence.
Key Responsibilities (KRAs):
- Client Onboarding
- Smooth Transition
- Coordinate all activities from client handover to full operationalization
- Relationship Management
- SLA & Contract Management
- Client Nurturing
- Regularly engage with client stakeholders to address issues and escalate appropriately
- Service Delivery
- Monitor service-level agreements and ensure contractual commitments are met
- Issue Resolution
- Proactively resolve operational or compliance-related client issues
- Escalation Management
- Reporting
- Client Reporting
- Provide timely MIS reports, dashboards, and feedback loops to clients
- Renewal Management
- Upsell/Cross-sell Support
- Support renewals and upselling of benefits and workforce solutions
- Voice of Customer (VOC)
- Client Feedback
- Set up feedback mechanisms, analyze input, and drive corrective actions
- Coordination
- Internal Alignment
- Work closely with Central Operations, Compliance, Finance, and Delivery teams for aligned customer experience
Key Performance Indicators (KPIs):
- Client Onboarding TAT: 100% onboarding within agreed SLA
- CSAT (Customer Satisfaction Score): 85% positive
- Issue Resolution Time: 95% issues resolved within TAT
- Client Retention Rate: 95%
- SLA Adherence: 98%
- Upsell Opportunities Identified: Minimum 1 per key client per quarter
- Escalation Rate: <3% of total tickets raised
- Monthly/Quarterly Client Reviews Conducted: 100% of key clients covered
Objectives and Key Results (OKRs):
- O1: Ensure seamless client onboarding and operational handover
- O2: Deliver best-in-class client servicing for staffing and apprenticeship solutions
- O3: Drive client renewal and account expansion
- O4: Institutionalize a culture of client-centricity across SAHI delivery teams
- KR1: 100% onboarding completion within SLA
- KR2: Zero escalations during onboarding
- KR3: Client documentation completed within 7 working days
- KR1: Maintain 85% CSAT across clients
- KR2: Resolve 95% of client issues within 3 working days
- KR3: Conduct quarterly VOC analysis and improvement actions
- KR1: Achieve 95% client renewal rate annually
- KR2: Identify and support at least 1 cross-sell/upsell initiative per quarter per strategic client
- KR3: Support client transitions into additional SAHI offerings (housing, insurance, EWA)
- KR1: Conduct 1 customer success workshop per quarter for internal teams
- KR2: Integrate client feedback loops into monthly operational reviews
- KR3: Achieve >90% internal training participation rate
Ideal Candidate Profile:
- Bachelors or Masters degree (preferably MBA in Sales/Marketing/Operations)
- 48 years in customer success, client management, account management roles (preferably in staffing, manpower services, or allied industries)
- Experience in staffing, HR solutions, apprenticeship programs, or allied services highly preferred
- Proficiency in CRM systems (Zoho, Salesforce) and reporting tools (Excel, PowerPoint)
- Excellent relationship management, communication, and problem-solving skills
- Ability to handle multiple priorities and work cross-functionally in a fast-paced environment
- Proactive, ownership-driven approach with a strong focus on customer experience
Customer Success Manager
Posted 23 days ago
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Job Description
Company Overview
TeachEdison is an Education Technology Company dedicated to creating high-performance software for educators. Our flagship product, EdisonOS, is a robust operating system for knowledge commerce that empowers educational professionals worldwide. Located in Bangalore, we pride ourselves on our innovative approach to software development within the education sector.
Job Overview
We are seeking a dynamic and motivated Customer Success Manager for a full-time, junior-level position in our Bangalore headquarters. The ideal candidate will possess 1 to 3 years of experience and will play a critical role in ensuring the success and satisfaction of our customers as they engage with EdisonOS. If you have a passion for technology and are eager to enhance user experiences, this may be the perfect opportunity for you.
Qualifications and Skills
- A minimum of 1 year of experience in a customer-focused role, with a strong understanding of onboarding processes.
- Proficiency in strategic communications, with the ability to effectively convey complex information clearly and concisely.
- Experience in customer feedback analysis to drive product improvements and customer satisfaction.
- Strong analytical skills with expertise in data analytics (Mandatory skill) to analyze customer usage patterns and predict future needs.
- Ability to develop and maintain long-lasting relationships with customers, ensuring their needs are consistently met.
- A proactive problem-solving attitude with great attention to detail, ensuring swift resolution of customer issues.
- Experience in customer support, ensuring high-quality service and satisfaction.
- Excellent organizational skills, capable of managing multiple accounts and prioritizing tasks efficiently.
Roles and Responsibilities
- Act as the primary point of contact for key accounts, building strong customer relationships and ensuring success with EdisonOS.
- Develop and implement effective onboarding strategies to ensure customers are well-equipped to utilize our products.
- Gather and analyze customer feedback to inform product strategies and enhancements in collaboration with the development team.
- Monitor customer usage and engagement to identify trends and potential growth opportunities.
- Provide timely support and troubleshooting assistance, ensuring rapid resolution of customer issues and elevating customer satisfaction.
- Collaborate with cross-functional teams to advocate for the needs of our customers within the organization.
- Initiate and lead meetings to discuss product updates, success plans, and provide insights that drive product enhancements.
- Maintain detailed and organized records of customer interactions and progress to facilitate ongoing customer relationship management.
Hiring For Customer Service Manager In Mumbai
Posted 1 day ago
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Job Description
Job Title: Customer Service Manager – Mumbai
The Customer Service Manager will be responsible for overseeing and improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves managing a team of customer service representatives, optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
Key Responsibilities:
Customer Service Operations:
* Develop and implement customer service strategies to enhance the overall customer experience.
* Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
* Monitor and improve customer service processes across all communication channels (email, chat, phone, and social media).
* Manage order-related issues, returns, refunds, and cancellations efficiently.
* Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.
Team Management & Training:
* Recruit, train, and mentor a team of customer service representatives.
* Set performance goals, conduct regular evaluations, and provide coaching to enhance team performance.
* Foster a customer-centric culture within the team.
Customer Satisfaction & Retention:
* Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
* Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
* Develop initiatives to improve customer engagement and loyalty.
Technology & Process Improvement:
* Leverage CRM tools and automation to enhance efficiency.
* Implement and refine ticketing systems for streamlined query resolution.
* Analyze key customer service metrics and generate reports for management.
Key Performance Indicators (KPIs):
* Customer Satisfaction Score (CSAT): Maintain a high satisfaction level.
* Net Promoter Score (NPS): Improve brand loyalty and advocacy.
* First Response Time (FRT): Reduce the time taken to respond to customer queries.
* Resolution Time: Minimize time to resolve customer complaints.
* Customer Retention Rate: Improve repeat purchase behavior.
Key Skills: Target Industry: Ecommerce Retail
Mandatory :
* Familiarity with Omni channel customer support.
* 5+ years of experience in customer service, with at least 2 years in a managerial role (preferably in e-commerce or retail).
* Strong leadership and team management skills.
* Proficiency in CRM tools.
Gender: Open
Experience: 5+ years
Job Location: Matunga East, Mumbai
Working Days: 6 days (10.30 am to 7.30 pm)
Qualification: Bachelor’s degree in Business Administration, Customer Service, or a related field.
Notice Period: Immediate to 30 day
Relocation candidates: No
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Principal Technical Services Support Specialist
Posted 1 day ago
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Job Description
**A Day in the Life**
At Medtronic, we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem solution is an innovative video management, data analytics and livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.
As we expand our Touch Surgery Ecosystem solution, this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team, your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment.
**A Day in the Life**
+ Assist in the deployment and maintenance of our surgical video ecosystem
+ Maintain a deep understanding of surgical video management systems.
+ Act as a primary point of contact and issue triage/resolution for our live customers
+ Assist in the design and refinement of our technical support structures in line with our overall global support strategy
+ Timely issue resolution and troubleshooting, both remotely and through some localized field support
+ Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades.
+ Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer.
**Must Have** **s**
+ 5+ years of relevant experience as a technician, field service or customer support role
+ Experience troubleshooting software issues and communicating effectively with customers
+ Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management
+ Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers.
+ Experience leveraging device logs or other debugging methods to remotely diagnose issues
+ Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements.
+ Excellent verbal and written communication skills
**Nice to Haves**
+ Preferable knowledge of video, streaming and imaging technologies
+ Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available
+ Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax
Education- Any full time graduate
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.**
.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Customer Experience Specialist
Posted 145 days ago
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Job Description
What We Offer:
Competitive Compensation and Benefits
Opportunities for Growth and Development
Dynamic and Collaborative Work Environment
Customer Service Support Manager
Posted 9 days ago
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Job Description
Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.