6,864 Customer Service & Helpdesk jobs in India

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Knowledge Management Analyst - Service Desk to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Key responsibilities
+ Working with the client and/or dedicated project team to identify needs relating to Knowledge Content
+ Working with the client to obtain information and to review and approve the content
+ Creating/Writing accurate and effective Knowledge Articles to enable support for the account, and loading them to the defined Knowledge Base (KB)
+ Working with corporate KB team to create/establish dedicated client site and ensure agent access is established/granted
+ Reporting on progress, issues, and risks to project leader during planning, implementation, stabilization and/or steady state phases
+ Providing consistent and timely reporting and information to customer, operations, training, quality, and SIM teams
+ Driving Knowledge Base utilization and closing identified knowledge gaps
+ Ensuring agent understanding of the Knowledge Base roles, structure, and navigation
+ Working with the training team to optimize training contents related to KB content
+ Providing ongoing administrative support and maintenance for the Knowledge Base
**Skills**
+ 3- 5+ years of experience in a related field with prior working experience in Service Desk, training/ KM functions
+ Excellent verbal and written communication skills
+ Ability to design and document work processes
+ Good Knowledge Management skills
+ Strong interpersonal skills, including listening skills, and ability to consult with/work with operations managers, client employees, IT support teams and other stakeholders
+ Presentation skills
+ Knowledge of Technical Service Desk function
+ Knowledge and working experience of common ITSM Tools like ServiceNow
+ Knowledge of KCS methodology
**Desired skills, Certifications:**
+ Certifications - ITIL, Knowledge Management
+ Ability to analyze knowledge gaps
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
*Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.*
*What you'll be doing (ie. job duties):*
* Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
* Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve SLAs, productivity and quality metrics for your line of business/team members.
* Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
* Utilize an in-depth understanding of metrics to drive data-backed business decisions.
* Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
* Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
* Potentially manage Customer Support Supervisors as business needs necessitate
* Participate in the interview and selection process for new customer support agents
*
What we look for in you (ie. job requirements):*
* *This role requires full-time, in-office presence at our Hyderabad location.*
* Customer obsessed, motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 5 years of people management experience in an operations environment.
* Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
* Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
* Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
*
Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
P60173
#LI-Onsite
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
₹3,419,600-₹3,419,600 INR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Customer Support Supervisor, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.
To perform your duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
*Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.*
*What you'll be doing (ie. job duties):*
* Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email)
* Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
* Achieve SLAs, productivity and quality metrics for your line of business/team members.
* Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills.
* Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
* Utilize an in-depth understanding of metrics to drive data-backed business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):**
*
* *This role requires full-time, in-office presence at our Hyderabad location.*
* Customer obsessed, motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
* Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
* Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
* Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
*Nice to haves:**
*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Experience in project management, analytics or quality assurance.
* Degree in business, finance, customer experience and/or blockchain.
* Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
P56488
#LI-Onsite
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
₹2,317,500-₹2,317,500 INR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Customer Support Representative
Req ID: 79724
Location:
Bangalore, Karnataka, India,
In our ' **always on** ' world, we believe it's essential to have a genuine connection with the work you do.
**How You'll Help Us Connect the World:**
+ Follow established procedures to ensure effective and efficient operations within the Customer Service department.
+ Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
+ Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
+ Resolve customer order issues using process knowledge and problem-solving skills.
+ Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
+ Provide product literature and documentation when appropriate.
+ Report and manage daily metrics.
+ Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
+ Provide support and backup assistance to peers.
+ Communicate with internal teams on order scheduling and potential issues.
+ Set customer expectations and priorities for the supply chain.
+ Identify opportunities to improve efficiency and enhance customer satisfaction.
+ Support quality and warranty processes as needed.
+ Guide customers toward higher revenue and margin products when appropriate.
+ Participate in ongoing training on products, processes, and business skills.
+ Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
+ Support and participate in overall business development activities.
+ Continuously improve communication methods and tools.
+ Perform other duties as required by business needs.
**Required Qualifications for Consideration:**
+ Graduate with preferably 5+ years of relevant experience
+ Experience in Order processing/Order management.
+ SAP (SD) module.
**You Will Excite Us If You Have:**
+ SAP (MM) experience is a good to have.
+ Hands on experience in MS Office.
**Why CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Supply Chain, SAP, Customer Service Representative, Network, Operations, Customer Service, Technology

** ️ Why Altium?**
Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
+ Constant innovation has created a transformative technology, unique in its space
+ More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
+ We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
**About the Role:**
We're looking for a Data Analyst to join our growing team. It's a fast-paced environment in which you will be the first point of contact in supporting our customers and their suppliers with onboarding, technical support, and data analytics. We need people who are organized, able to think on their feet, and who can find creative solutions to interesting problems.
**A Day in The Life of Our Data Analyst:**
+ Evaluate customer Spend and Bill of Material data for ingestion
+ Troubleshoot issues and work with our technical teams to identify and report bugs
+ Effectively manage inbound support requests via helpdesk, tickets, and email
+ Be an advocate for our customers and proactive in finding solutions
+ Identify trends in feature requests and reporting these to our Product team
+ Contribute to our training documentation and assist teammates in understanding and handling technical issues
**Who you are and what you'll need for this position:**
+ Bachelor's degree in computer science, engineering, or equivalent from a reputed university
+ 3+ years of experience as a Business Analyst in Procurement or Supply Chain
+ Demonstrate effective interpersonal and communication skills
+ Advanced Excel skills and proficient in digital tools
+ Understanding of Bill of Material, procurement data structures
+ Ability to understand complex data sets and identify gaps
+ Strong background in customer support and logical troubleshooting
+ Ability to develop proficiency in ticketing system
+ Be self-motivated and able to work with minimal supervision
**India Benefits**
️ Annual leave
Paid sick leave, bereavement leave
Maternity/paternity leave
Public holidays
Medical insurance
Business travel and meal allowance
Home internet allowance
Employee Mental Assistance Program
Work anniversary gifts
Employee referral program
Remote working abroad program
Professional development support and resources
Lunch coupons and cafeteria refreshments in the office
** Our hybrid schedule**
Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. _Some exceptions apply._
** Also, we would like you to know**
**We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.**
** Learn more about why a career at Altium is an opportunity like no other:** Altium Benefits** **:** Are you already an Altium employee?** Please apply directly through our internal Greenhouse job board. ( If you have questions, please contact HR.

+ Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Servicescustomers.
+ Manage escalation bridges for major incidents or problems for Managed Services customers.
+ Create and present Root Cause Analysis for all major Incidents and problems.
+ Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
+ Learn, follow, and improve processes and compliance functions.
+ Create and update documentation including Standard Operating Processes and Procedures.
+ Perform training for new employees.
+ An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)
+ Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executives and supporting team members.
+ Act as the escalation point for all Managed Services operational requests and issues.
+ Provide operational oversight to Managed Services customers.
+ Be customer-facing for daily operations.
+ Attend all internal and external meetings related to assigned customers.
+ Participate in onboarding new customers to operational readiness.
+ Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major IncidentManagement, Problem Management, Knowledge Management, and Asset Management.
+ Own the delivery of managed services and are responsible for the health of the services, independently of which department or group within WWT or an OEM the services are sourced.
+ Demonstrate extreme ownership for customers.
+ Learn to navigate the organization quickly and effectively.
+ Review all incidents, major incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned customers daily, with a heavy focus on ticket and process quality.
+ Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned customers.
+ Must be able to anticipate, remediate, and report risks.
+ You must act with a problem-solving mindset.
+ Prepare and conduct weekly, monthly, and quarterly operations meetings for all assigned Managed Service customers.
+ Build, develop, and maintain OEM and Vendor relationships.
+ **Education** College degree or **2 years of experience** in an IT service desk environment.
+ **Certifications** ITIL Foundation Certification (preferred).
+ **Work Experience** Experience supporting **customer incidents, requests, and problems** in an IT environment. Prior **IT Service Desk experience preferred** .
+ **Specialized Knowledge, Skills, and Abilities**
+ **Excellent customer service and communication skills (written & verbal) both in English and Japanese**
+ **Japanese proficiency level of JPLT N3 or above**
+ Knowledge of **MS Windows, MS Office, and ServiceNow** .
+ Ability to **prioritize and multitask effectively** in a high-paced environment.
+ Strong **problem-solving skills** and ability to work within defined methodologies.
+ Ability to **work independently and in a team-oriented environment** .
#LI-PR1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Senior Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ You will oversee the engagement and outcomes for customers in your portfolio
+ Ensure customers are technically healthy and on the most recent version of our product
+ Leverage existing Success Plays to assist customers, but also assist new Success Plays
+ Work with customers to create new use case/success stories
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Guide other ServiceNow teams to address customer issues
+ Oversee projects identified by leaders
+ Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Minimum 8 years of related work experience; OR equivalent work experience
+ Creativity with comfort running projects independently
+ Improve complex issues through analysis and resolution
+ Succeed in working collaboratively
+ ServiceNow certifications
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Requisition ID #**
25WD90925
**Position Overview**
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating systems - Windows, MacOS, Linux, Servers, Remote Desktops, and Networks? Then we would like to hear from you.
**Responsibilities:**
+ Remain informed on improvements in supported products
+ Assist in the fundamental development and maintenance of knowledge base quality
+ Influence product management and product development to make improvements
+ Actively contribute towards knowledge base articles - creation, validation, or making any amends etc
+ Resolve escalated customer issues reported to Autodesk via chat, phone, web, online forums, and other channels
+ Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, etc
+ Research, verify, and document product issues, and solutions in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of critical issues and monitoring of service level compliance
+ Actively manage the personal backlog of support requests
+ Manage customer expectations by providing timely updates on progress
+ Ability to work in flexible working hours/Shifts. The current shift will be AMER hours
**Minimum Qualifications:**
+ Bachelor's degree in Engineering preferably Computer Science or Information Technology
+ Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
+ Strong English written and verbal communication skills
+ Strong customer service, troubleshooting, and analytical skills
+ Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
+ Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
+ 4+ years of experience in a technical support role
+ People-minded: empathizing with, responding to, and problem-solving customer issues
+ Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
+ Organized: clarifying assignments, prioritizes work, and pays attention to detail to ensure work is done in a timely and high-quality manner
+ Strategic: offering articulate recommendations and rationale and building support with key decision-makers
+ A wet sponge: actively listening to others to communicate technical information clearly and concisely
+ Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
+ Influential: being a role model inspiring others and having a positive impact
+ Strong written and verbal communication skills
+ Experience using Autodesk products is preferred but not required
+ Strong written and verbal English communication skills. Additional language skills are advantageous
+ You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
+ Proven ability to be flexible and learn quickly in a fast environment
+ Exceptional team player skills
**Preferred Qualifications:**
+ Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
+ MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
**The Ideal Candidate:**
+ Think smart prioritize and apply targeted effort to the work that matters most
+ Think innovative relentlessly curious and creative
+ Think adaptable embrace uncertainty and flex to changing circumstances quickly
+ Feel inclusive work collaboratively with people who are diverse in background, culture, and ways of living
+ Feel impactful passionate about making a positive impact, and I am committed to our customer's success
+ Feel humble share credit and shoulder responsibility
+ Do courageous offer and respond to constructive feedback
+ Do accountable do what I say and say what I do
+ Do pragmatic approach all work as important work, even if it's not fun and exciting
+ The way we work one Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
+ The way we work empower Decision Makers We may disagree with a decision, but we fully commit
+ The way we work authentic Selves We create a safe environment for people to speak courageously and ask for help
+ The way we work integrity We hold each other accountable to the highest ethical standards
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Job Requisition ID #**
25WD91137
**Position Overview**
We are looking for a Customer Success Manager who can play a pivotal role in driving the success of our selected customers, specifically in the Public Sector, by overseeing how they are onboarded with Autodesk products and solutions, expanding their impact, and strengthening the partnership we have with government entities and industry governing bodies to shape the transformation of India's various industries, including Architecture, Engineering, Construction, Manufacturing, and key industries where Autodesk has a market presence.
In this role, you will manage your own portfolio of customers, primarily in the Public Sector, working directly with them to co-create and execute a tailored Success Plan that ensures they derive measurable business value and impact. Additionally, you will leverage data-driven insights and execute proactive outreach, addressing potential risks such as low partnership health, low product usage, or customer churn, ensuring long-term success, retention, and partnership growth.
You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts.
Autodesk offers a flexible working environment, with this role based in Bangalore, India. Although we will prioritize candidates based in Bangalore, we may consider candidates based in other cities in India if the skill sets match.
**Autodesk's** **goal to strengthen our partnership with the Public Sector in India**
To strengthen our ongoing partnership with government entities and governing bodies in India, Autodesk has made significant investment into various customer-facing roles in Sales, Technical Sales, and Renewals functions, and you will be the very first Customer Success Manager, ensuring the success of our existing customers.
We are looking for a candidate who loves accepting new challenges and who can define their own success, processes, and operations, since this is a brand-new segment Autodesk is stepping into.
**Responsibilities**
+ Ensure that the assigned set of Public Sector customers maximizes their ROI (Return on Investment) from their partnership with Autodesk.
+ Through our partnership with the Public Sector customers, make a positive and sustainable impactonthe various industries in India
+ Co-create and execute a tailored Success Plan withassignedcustomers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success-aimed at helping customers achieve their desired business outcomes.
+ Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions.
+ Co-documentthe business value each customer is achieving through Autodesk solutions, capturing these as value stories todemonstratemeasurable outcomes and success.
+ Assistcustomers by providing guidance and resources to supportonboardingnew solutions,identifyingandassistingat-risk customers with low product adoption to help them fullyutilizethe products and servicesthey'veinvested in, reducing churn risk.
+ Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions.
+ Participate in regular Account Planningsessionswith Sales and Technical Sales teams,identifyingtargeted accounts to drivesuccessplanning activities, engagement strategies, andestablishbusiness outcome alignment.
+ Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams.
+ Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and government leadership/decision-makers.
+ Throughout the lifecycle,identifyopportunities for expandingthe business relationshipand support the Sales team and Channel Partners in pursuing expansion opportunities.
+ Host and invite the right stakeholders to various government and industry events.
**Minimum Qualification**
+ Experience in working for or working with the Public Sector -government entities, industry governing bodies-in driving digital transformation,technology adoption, or providing consultancyis highly preferred.
+ Architecture, Engineering, Construction, or Manufacturing industry experience and related digital solutions Sales and Customer Success experience highly preferred.
+ Experience in the SaaS industry.
**The Ideal Candidate**
+ 5+ years of customer-facing roles in Business Development, Sales, Customer Success, or Business Consulting.
+ Demonstrated ability to lead, discover, and uncover the customer's business challenges.
+ Experience working for or working with entities with complex structures and various stakeholders.
+ Excellent executive and business-level communication skills.
+ Customer empathy & customer-first mindset.
+ Ability to prioritize multiple complex tasks.
+ Collaboration and coordination across multiple internal and external stakeholders.
+ Willingto try and define new operating models, processes, and best practices.
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).