20,788 Customer Service & Helpdesk jobs in India

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function develops a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
 

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
 

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
 

The Early Careers Recruitment Operations & Experience Advisor will support the Global Operations & Experience Manager to deliver global alignment to our recruiting model and process, increase team effectiveness and efficiencies and provide recruiting metrics/compliance monitoring.
 

What you will do:
 

• Operational Excellence: Supports the success of the Early Careers Global operating model and aligning to standard methodology, as well as an excellent collaborator and candidate experience. Enables the effective utilization of TA&M software and digital solutions to drive efficiency in the process. Seeks opportunities for continuous improvement and delivers change requests in line with Operations & Experience Manager priorities. Provides support via the EC operational network.

• Recruitment Process Management: Reviews alignment of the operating model, monitoring efficiency and compliance, hiring decisions, feedback and auditing, ensuring an exceptional candidate experience can be realised across the recruiting hubs.

• Solutions Support: Trouble shooting real time tech/process issues and works with the Operations & Experience Manager and internal teams to investigate root cause and provide solutions at pace.

• Data Management / Metrics & Reporting: Monitors and reports on key recruitment metrics, including volumes and application flows, candidate diversity, and conversion rates from early engagement programmes / internships. Uses operational and real-time reporting insights to inform Manager on operational excellence alignment, and compliance across the team.

• Global Systems / Platform Management: Ensures Early Careers Recruitment systems, external platforms, processes are reviewed regularly for maintained access, up to date content and still meet global requirements. Handle Early Careers Recruitment super-user groups and training requirements across the team.

• Global Projects: Supports with annual enhancement projects and priorities, inline and ahead of global early careers recruiting cycle e.g. improvements to candidate or recruiter experience, updates to assessment providers and integrations, training and guidance documentation

• Vendor Management: Handles external recruitment providers/vendors technical issues and access requirements.
   

What you will need:
 

• Higher education qualification, Graduation or equivalent

• 5-8 years of early career recruitment / recruitment operations experience, ideally with a focus on early careers, graduate, apprenticeship recruitment, and early engagement pipelining

• Proven experience of delivering recruiting process/technology/reporting operations and solutions across high volume early careers lifecycle
   

Skills:

• Relationship/Partner Management: Ability to influence, consult and collaborate with internal and external partners and across peer groups. Ability to manage, engage and educate at all levels on early careers recruitment strategies and best methodologies.

• Project Management: Ability to manage high volume recruitment operations activities/challenges simultaneously, ensuring timely delivery of high calibre and diverse hires in line with the annual early careers recruitment cycle.

• Resilience: Capability to work at pace in a high-volume environment, with the ability to manage competing priorities and a diverse recruitment operations activity portfolio

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas and strategies to senior leadership.
   

Technical:

• Technical Proficiency: Strong understanding of early careers operations, recruiting campaigns the best methodologies, assessment processes, Applicant Tracking Systems (ATS) and other HR technologies.

• Data-Driven Decision Making/Analytical Thinking: Experience using recruitment metrics and predictive analytics to identify outcomes and improve process / recruitment effectiveness / decision making
   

Behavioral:

• Cultural Sensitivity: Ability to work effectively in a multicultural environment and understand the nuances of recruiting across different countries in the region.
   

Why join us?
 

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and exciting environment. We believe that team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly.
 

There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life.
 

These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future.
 

Apply now!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Authenticity, Communication, Continuous improvement, Creating and measuring impact, Creativity and Innovation, Culture and behaviour change, Data Analysis, Decision Making, Diversity, equity and inclusion, Employee Engagement, Employee Experience, Ethical judgement, Influencing, Knowledge Sharing, Leadership Assessment, Leading transformation, Listening, Methods and tools, Offer Management, Programme management, Regional perspective, Resource and budget planning, Stakeholder Engagement {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.

This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone.

Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers.

Key Responsibilities:

• Initial point of contact for all retail consumers regarding site experience concerns

• Provide exceptional customer service to our customers and team members.

• Leverage deep understanding of specific key account customers, processes / systems

• Act as a critical issue point for any verbal or written form of enquiries from external/internal customers

• Interact in a professional, friendly, and efficient manner and bring up relevant concerns

• Retail marketing program information, policy and product fulfilment.

• Retail site experience complaints, fuel quality claims, site locator etc.

• Complaint resolution, identification, and management of complaint root causes.

• Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel.

• Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality.

• Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, escalation requirements and paths.

• Must have the ability to determine the appropriate actions for new or unique incidents without scripted guidance.

• Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly.

• Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments.

• Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities.

• Representatives must actively engage in continuous improvement in all activities

Required Skills & Experience:

• Bachelor’s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills.

• Superior customer service skills.

• Excellent written/oral communication skills and ability to build effective working relationships.

• Minimum 5-7 years of experience in established customer service organizations

• Team-oriented approach.

• Strong problem-solving skills.

• Make recommendations on existing knowledge base documents and identify knowledge gaps.

• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service.

• Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided.

• Perform user acceptance testing in technology and systems to help ensure effective improvement execution.

DESIRABLE CRITERIA:

• Retail experience, preferably in a convenience store or equivalent venue.

• Basic familiarity with convenience store food and facility equipment.

• Must demonstrate a solid understanding of customers’ needs / behaviors.

• Strong time management and organization skills.

• Highly motivated

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Posted Position Title**
**Service Engineer / Warranty/ Quality - Siliguri**
**Location**
**Diesel Loco Shed / Siliguri, West Bengal**
**About Us**
With more than 27,000 employees in over 50 countries around the world, Wabtec provides innovative solutions to our freight rail, passenger transit and industrial customers. Today, Wabtec is a leading supplier of freight car and locomotive products. We are a global leader in rail friction, HVAC and pantographs. Our customers depend on us for the development and production of electronic recording, measuring and communications systems. Our focus on advanced engineering and new product development has resulted in more than 4,000 active patents.
**Role Summary / Purpose**
The Service Engineer / Warranty will be responsible for assessing / investigating warranty claims raised by Indian Railways' customer Diesel Loco Shed (DLS) / Siliguri, Northeast Frontier Railway (NFR), for WDG4G and WDG6G class diesel locomotives supplied to Indian Railways by Wabtec's Diesel Loco Factory/Marhowra. Working closely with the Site STM and other members of the Wabtec Freight Locomotive Services Team, the role's objective is to ensure fulfillment of valid warranty claims raised by Indian Railways.
**Essential Responsibilities**
+ Responsible for participating in joint investigation of locomotive failures with IR DLS/Silliguri
+ personnel to ascertain root cause of locomotive failures
+ Assisting IR personnel to raise correct warranty claims with complete details of parts so that warranty material fulfillment can be promptly undertaken
+ Drive expeditious root cause analysis through joint working with Wabtec Freight Services Team/Silliguri, wider Wabtec Freight Team (Engg., Services Quality, Plant Quality) and IR DLS/Silliguri team, for those parts/component failures whose initial failure investigation may have been inconclusive
+ Undertake actions in the Warranty Material Issue approval workflow
+ Undertake actions in Oracle for Material issue.{Freight Equipment Program Manager's hold release}. through delegation by the Freight Equipment PM
+ In the initial period of set up of Wabtec's warranty support operations in DLS/Silliguri, assist the various Wabtec functions eg. Materials team, Fulfillment Team etc in providing local liaisioning with IR DLS/Silliguri personnel.
+ Work in compliance with Joint Procedure Orders that would be signed between Wabtec and IR's DLS/Silliguri
+ Assist the Wabtec site STM and his team in replacement of failed parts on Wabtec supplied locomotives which are in warranty.
+ Guide IR DLS/Silliguri staff in replacement of failed parts on Wabtec supplied locomotives which are in warranty
**Qualifications / Requirements**
+ Bachelor's Degree or Diploma in Mechanical /Production / Industrial/Electrical Engineering
+ Minimum 10 years strong professional experience in locomotive maintenance or after-sales warranty support for parts/components supplied by OEMs to Indian Railways or in production or process engineering, or manufacturing systems or in rolling stock manufacturing or similar industry type (eg. automotive, power plant, propulsion systems etc.)
+ Background/experience in the interpretation of engineering drawings / specifications
+ Some experience in defining / generating / maintaining ISO-9001 QMS documentation, undertaking process audits
+ Background / experience in working within a QMS
+ Having working experience of MRP tools such as Oracle or SAP
+ Proficient in MS-Excel and experience in use of other MS-Office applications
**Desired Characteristics**
+ Self-directed, detail oriented, organized and flexible
+ Excellent interpersonal skills with the ability to work closely with diverse team members on the shopfloor, cross functional stakeholders and Indian Railways' personnel
+ Good communication skills
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Imagine yourself.
+ Doing meaningful work that makes an everyday impact?on the world around you.
+ Growing your expertise?and expanding your skillset with every project.
+ Contributing to a brighter, more sustainable future
At **Hach** ( ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto ( network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: Description:
+ Main task is to do the Order booking in Oracle.
+ Knowledge of commercial terms of a purchase order.
+ Working on Discount Approval process and taking approval as per DOA.
+ Working with finance for finance validations & Supply chain for allocating ship sets.
+ Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
+ Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
+ Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.
+ Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
+ Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of orders.
Description: Contingent workers classified as Indirect Labor. "Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Attend Walk-up users (including Leaders) for technical issues, efficiently and professionally, in a face to face interaction with end user or remotely
+ Troubleshoot & resolve OS, Network, Office 365, VPN, corporate applications issues with personal technical expertise or use Knowledge Library
+ If required, assign issues to the appropriate support group as needed
+ Follow the escalation procedures according to service level agreement
+ Use remote control tool to assist end users when needed
+ Provide an accurate record of each call in incident management tracking tool, Service Now
+ Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
+ Act as a technical resource to others to resolve problems, issues, errors or related
+ Anticipate customer needs and proactively identifies solutions
+ Plan, prioritize, organize and complete work to meet established objectives
+ Inventory management of Laptops and Peripherals
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's Degree or higher level of education
+ 5+ years of experience with PC operating systems including latest Operating System, Windows 11, Windows 11, MAC OS
+ 3+ years of experience in a customer service role
+ 3+ years of Technology Support experience
+ Hands-on skills for laptop parts' swap /replacement
+ Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
+ Experience with Office 365 (Word, Excel, PowerPoint, OneNote etc.)
+ Mobile device support experience (Android and IOS)
+ Proven written / verbal communication skills
+ Proven ability to enjoy challenging troubleshooting situations and pays attention to details
+ Proven highly motivated individual with excellent consumer facing skill - sets
+ Proven self - starter and able to work independently while being part of a decentralized team
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

**Job Description :**
**Job Title**
Process Analyst, Commercial Experience Service Delivery
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the Team: (TE)**
**About the Role** : **(TE)**
**Process:**
+ Experience in OTC, specifically dispute management
+ Sap Experience (Preferred)
+ Should have end-to-end knowledge about OTC
+ Collaborate with Customer, Commercial & Markets in ensuring orders are delivered as per the expected timelines committed to the customer.
**Communication & Collaborator Management:**
+ Be an integral part of the supply chain and involve the market wherever possible to work collaboratively on any issue or process improvement to improve efficiency.
+ Be a team player, and display flexibility in all the situations without compromising integrity. Support team members' accounts in their absence.
+ Build good relationship with colleagues, customers, and stakeholders.
**Others:**
+ Take complete ownership of the activities & hold responsibility.
+ Showcase a high level of accountability in delivering the tasks, meeting the timelines, & accuracy.
+ Quick Learner
+ Flexible to work in shifts
**Qualifications and Experience Required:**
**Crucial**
+ High accuracy
+ Proficient English language skills-company language
+ Proven PC literacy, strong Excel skills
**Desirable**
+ College or university Degree
+ Experience in a finance/accounts receivable role
+ STC process knowledge and working experience.
+ Pricing & Contract Invoice Operation
+ System skills (SAP Order to Cash knowledge)
**Barriers to Success in Role (Optional):**
+ Lack of English language knowledge
+ Lack of accuracy, attention to details
+ Difficulties in setting priorities and in working independently.
+ Difficulties with demonstrating ownership.
+ Not a great teammate
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to handle your wellbeing and balance your priorities from day one.
**Rewards & Benefits Statement: (TE)**
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**
2025-06-16
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title:** Senior Analyst, Commercial Experience Service Delivery
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team: (TE)**
**About the role:**
The OTC (order to cash) Process is responsible for dealing with 19,000 customers and 440 market contacts, split over 5 continents, delivering 24-hour service in 3 shifts.
Collecting 192,000 orders and delivering 480,000 billing documents, while executing 264,000 Direct Debits per year the OTC Process in GBO (Global Business Operations) collects an average of 6 billion GBP per annum from Diageo customers.
The OTC Process serves around 25 markets, Diageo units or Hubs.
Most of these are European with each an individual trading structure and culture and currently in a competitive economic environment. Markets like GB, North-America and Germany are key contributors to overall Diageo performance.
The Customer Supply Executive (providing service to the Primary Distribution Global Travel - 3rd party customers) reports to the Customer Supply Team Leader and is a member of a team of 9. The GT Customer Supply Team is responsible for the Supply Chain processes for the markets supplied, forecasting, troubleshooting customer relations, issue resolution.
**Role Responsibilities:**
Leadership Responsibilities
+ Works logically toward solutions.
+ Responds positively to direction and shows energy in delivering what is expected within own area of work.
+ Is receptive to feedback and is willing to learn from mistakes.
+ Understands the need to create high performance teams and supports the actions of others to deliver this.
+ Good knowledge of internal and external business partners.
+ Takes ownership for resolution. Brings up where vital.
+ Is able to build business partnerships.
The Customer Supply Executive has the following responsibilities:
+ improving sales by order management
+ Providing a High-Quality Customer Service to agreed service standards.
+ Continuously improving customer service levels in co-operation with Commercials, Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment.
Top 3-5 Accountabilities
+ Collecting and entering orders
+ Resolving delivery and price related issues
+ Handling promotional and malt stock allocations
+ KPI delivery in the area of AOT, OEA, OTIF.
+ Relationship management with key customers, Credit Control Team, Planning Teams and Production Plants
+ Order management within pre-defined parameters as set out by Brand Owners.
+ Handling all incoming customer queries and requests
+ Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
+ Being responsible for proper communication between Diageo and customers
+ Maximising customer satisfaction level and order entry accuracy
+ Build credible relationship (strong networking, influencing and communication skills required)
+ Pro-active order management execution from creation to delivery to the customer
+ Handle export documentation processes
+ Single point of contact for customers and supply
+ Provide visibility and relevant action on orders vs forecast
**Experience / skills required:**
Essential
+ Fluent English
+ Strong customer service attitude
+ Good analytical skills
+ Strong interpersonal and communication skills
+ Good problem-solving skills
+ Is a good team player
+ Attention to details / Accuracy
+ Outlook end Excel knowledge
+ Precise
Desirable
+ Customer Service experience (or related areas)
+ PC and System skills (SAP knowledge - not a must, XLS, Word)
+ Spanish knowledge
Barriers to Success in Role
+ No adequate customer service attitude.
+ Lack of accuracy, controls understanding and attention to details.
+ Difficulties in fitting in and working with a team.
+ Not being able to work with many cultures at the same time.
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
**Worker Type :**
Regular
**Primary Location:**
Gurugram
**Additional Locations :**
**Job Posting Start Date :**
2025-07-17
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title:** **Senior Analyst, Commercial Experience Service Delivery**
**About the Function:**
**Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.**
**Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.**
**About the team:**
(TE)
**About the role: (TE)**
**Role Responsibilities:**
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.
A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the excellent steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
The OTC Process serves around 25 markets/countries.
**Dimensions**
The role is responsible for a specific process - customer service across GDBS served markets.
**Market Complexity:**
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.
Financial
**a) Financial**
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.
**Purpose of Role:**
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC's, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, passion and support to the continuous improvement of the "Cash Cycle" process.
To ensure that internal control procedures are rigorously adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.
**Diageo Capabilities:**
+ Excellent interpersonal and communication skills with customers
+ Deliver on promises
+ Accuracy and attention to details
+ Looking for and responding to feedback
+ Good knowledge of customers and market specifics
+ Generating ideas for issue resolution and service improvement
+ Positive 'can do' attitude
+ Taking ownership for resolution, escalates where vital
+ Ability to build great relationships with customers
+ Understand and comply with controls in own area
+ Good team player
Top 3-5 Accountabilities:
+ Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
+ Handling all incoming customer queries and requests
+ Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for perfection in a highly competitive environment
+ Being responsible for proper communication between Diageo and customers
+ Maximising customer satisfaction level and order entry accuracy
**Qualifications and Experience Required:**
**Essential**
Fluent English
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude
**Desirable**
College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics
**Barriers to Success in Role (Optional):**
Insufficiently open-minded and not flexible
Lack of CRM and accuracy
Not sufficient language capabilities
Inability to work as a part of a team
**Flexible Working Options:**
Normal business hour
**Experience / skills required: (TE)**
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**
2025-05-02
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title:** Senior Analyst, Commercial Experience Service Delivery
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team: (TE)**
**About the role:**
The OTC (order to cash) Process is responsible for dealing with 19,000 customers and 440 market contacts, split over 5 continents, delivering 24-hour service in 3 shifts.
Collecting 192,000 orders and delivering 480,000 billing documents, while executing 264,000 Direct Debits per year the OTC Process in GBO (Global Business Operations) collects an average of 6 billion GBP per annum from Diageo customers.
The OTC Process serves around 25 markets, Diageo units or Hubs.
Most of these are European with each an individual trading structure and culture and currently in a competitive economic environment. Markets like GB, North-America and Germany are key contributors to overall Diageo performance.
The Customer Supply Executive (providing service to the Primary Distribution Global Travel - 3rd party customers) reports to the Customer Supply Team Leader and is a member of a team of 9. The GT Customer Supply Team is responsible for the Supply Chain processes for the markets supplied, forecasting, troubleshooting customer relations, issue resolution.
**Role Responsibilities:**
Leadership Responsibilities
+ Works logically toward solutions.
+ Responds positively to direction and shows energy in delivering what is expected within own area of work.
+ Is receptive to feedback and is willing to learn from mistakes.
+ Understands the need to create high performance teams and supports the actions of others to deliver this.
+ Good knowledge of internal and external business partners.
+ Takes ownership for resolution. Brings up where vital.
+ Is able to build business partnerships.
The Customer Supply Executive has the following responsibilities:
+ improving sales by order management
+ Providing a High-Quality Customer Service to agreed service standards.
+ Continuously improving customer service levels in co-operation with Commercials, Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment.
Top 3-5 Accountabilities
+ Capturing and entering orders
+ Resolving delivery and price related issues
+ Managing promotional and malt stock allocations
+ critical metric delivery in the area of AOT, OEA, OTIF.
+ Relationship management with key customers, Credit Control Team, Planning Teams and Production Plants
+ Order management within pre-defined parameters as set out by Brand Owners.
+ Handling all incoming customer queries and requests
+ Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
+ Being responsible for proper communication between Diageo and customers
+ Maximising customer satisfaction level and order entry accuracy
+ Build credible relationship (strong networking, influencing and communication skills required)
+ Pro-active order management execution from creation to delivery to the customer
+ Manage export documentation processes
+ Single point of contact for customers and supply
+ Provide visibility and relevant action on orders vs forecast
**Experience / skills required:**
Crucial
+ Fluent English
+ Strong customer service attitude
+ Good analytical skills
+ Strong interpersonal and communication skills
+ Good problem-solving skills
+ Is a good team player
+ Attention to details / Accuracy
+ Outlook end Excel knowledge
+ Precise
Desirable
+ Customer Service experience (or related areas)
+ PC and System skills (SAP knowledge - not a must, XLS, Word)
+ Spanish knowledge
Barriers to Success in Role
+ No adequate customer service attitude.
+ Lack of accuracy, controls understanding and attention to details.
+ Difficulties in fitting in and working with a team.
+ Not being able to work with many cultures at the same time.
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Gurugram
**Additional Locations :**
**Job Posting Start Date :**
2025-07-17
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (