5,658 Support jobs in India

Title - Helpdesk Administrator

Job Description

Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.

You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.

Major Responsibilities

• Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops,
• and servers.
• Install, configure, and troubleshoot Microsoft Windows operating systems, software applications,
• and hardware devices.
• Troubleshoot Active Directory and Exchange Server environments.
• Troubleshoot printer and scanner issues.
• Provide end-user training on Microsoft Windows products and services.
• Work with other IT team members to ensure the smooth operation of the company's IT infrastructure.
• Support Salesforce support
• Communicating with employees via phone, email, and text (English).
• Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
• Additional responsibilities based on business requirements.

Desired Background

• 2-3 years of experience in Microsoft Windows system administration.
• Experience with Active Directory, Exchange Server, and other Microsoft products and services.
• Strong troubleshooting skills.
• Work timings - US time zone (night shift)
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies quickly.
• Familiarity with cloud computing technologies is a plus.
• Mac OS, Linux knowledge – Advantage

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.

Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.

Key Skills & Competencies

   Open to work in 24*7 shift environment.

• Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
• Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
• Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
• Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
• Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
• Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
• Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. 
• Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
• Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

   Familiar with working on Windows, Linux, Networking & Cloud technologies.

   Good command in Microsoft Excel and PowerPoint for reporting and presentations.

   Excellent English communication and customer handling skills.

   Proficiency in IT Service Management tools.

   Knowledge of ITIL practices and methodologies.

• Respond to customer inquiries and resolve technical issues promptly and professionally.
• Provide comprehensive support for software applications, guiding users through setup, troubleshooting, and usage.
• Diagnose and resolve common technical problems related to software, hardware, and network connectivity.
• Escalate complex issues to senior technical staff when necessary, providing detailed documentation.
• Document all customer interactions and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Identify trends in customer issues and provide feedback to the product development team.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Adhere to company policies and procedures for customer support.
• Participate in ongoing training to stay updated on product features and support best practices.

Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

• Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
• Strong communication skills essential for interacting clearly and professionally with customers across various channels.
• Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
• Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
• Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
• Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
• Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
• Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
• Identify customer needs and assist them in resolving issues or clarifying information about company services.
• Maintain accurate and detailed records of customer interactions, queries, and feedback.
• Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
• Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
• Stay updated with company policies, products, and services to deliver accurate information to customers.
• Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
• Participate in training and development programs to enhance customer service skills and industry knowledge.

Company Overview Elite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.

Job Overview We are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and Skills Proven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and Responsibilities Address and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.

Job Overview

We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.

Qualifications and Skills

• Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
• Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
• Proficient in verbal communication to convey information clearly and build rapport with customers.
• Active listening skills to ensure understanding and address customer concerns accurately.
• Experience or capability in using CRM software to manage customer information and interactions effectively.
• Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
• Email support experience to handle customer queries and manage communication via electronic mail.
• Ability to work independently and as part of a team to achieve targets and contribute to company objectives.

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries via phone, email, or chat.
• Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
• Identify and assess customers' needs to achieve satisfaction and improve customer experience.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents meticulously.
• Communicate effectively with team members to share insights and collaborate on customer service strategies.
• Participate in training sessions to stay updated on product knowledge and customer service protocols.
• Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier leader in the Outsourcing and Offshoring Consulting industry, specializing in BPO-BPM, Contact Centre Services, and Project Management. Founded by industry expert Manoj Kumar Biswas, TTBS excels in customer support, ITEs, and business analytics. With headquarters in Bhopal, TTBS serves major sectors like ECom, Fintech, and Apparel Fashion across India and globally. The company is committed to delivering high-quality, efficient solutions supported by a strong workforce and infrastructure.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional for a full-time position located in Thane, Navi Mumbai, Mumbai, Malad, and Panvel. This entry-level position is ideal for freshers with a minimum of 0 years of work experience. The successful candidate will be responsible for delivering exceptional customer service and will work in a dynamic environment that requires excellent problem-solving skills and proficiency in CRM software.

Qualifications and Skills

• Strong customer service skills with the ability to respond to customer inquiries efficiently via voice, chat, and email channels.
• Excellent verbal and written communication skills, ensuring clear and effective communication with customers and team members.
• Proficient in problem-solving, with the ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Experience with CRM software to manage customer data and inquiries, ensuring timely and accurate resolutions.
• Ability to handle conflict resolution to effectively manage challenging situations and prioritize customer needs and expectations.
• Knowledge of call center operations to support a fast-paced customer service environment and meet performance metrics.
• Must be adaptable and able to work efficiently in a dynamic startup ecosystem tailored to the ECom and Fintech sectors.
• Strong organizational skills with the ability to multitask and manage time effectively in a rapidly changing environment.

Roles and Responsibilities

• Manage and respond to customer inquiries via multiple channels such as voice, chat, and email, ensuring a seamless customer experience.
• Utilize CRM software to track customer interactions and provide accurate and timely solutions to customer issues.
• Work closely with team members to ensure excellent customer support is consistently delivered across all communications platforms.
• Develop strategies for conflict resolution to resolve disputes or issues efficiently and maintain customer satisfaction.
• Collaborate with cross-functional teams to assist in optimizing customer service processes and workflows.
• Contribute to achieving team targets and personal performance metrics within the call center environment.
• Participate in training sessions to enhance customer support skills and stay updated on product knowledge and company policies.
• Provide feedback to management on customer trends and potential product improvements or innovations.