15,342 Support jobs in India

Multiplier provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions. We are proud to say that we are a rare breed – A one stop shop for everything in the retail space. Right from store tie-ups to store design, retail branding to retailer engagement, in shop promoters to sales channel management – all provided with a reliable Tech enabled real-time solutions. We currently have a team of 15000+ people comprising of In-Shop Promoters/Field Force, Merchandisers, Trainers, etc., across 1000+ towns in India, which are supervised and supported from our offices in 15+ cities across the length and breadth of the country.

The Role

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

Ideal Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

Multiplier provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions. We are proud to say that we are a rare breed – A one stop shop for everything in the retail space. Right from store tie-ups to store design, retail branding to retailer engagement, in shop promoters to sales channel management – all provided with a reliable Tech enabled real-time solutions. We currently have a team of 15000+ people comprising of In-Shop Promoters/Field Force, Merchandisers, Trainers, etc., across 1000+ towns in India, which are supervised and supported from our offices in 15+ cities across the length and breadth of the country.

The Role

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

Ideal Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

The Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

The Employer

Our client provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions.

Multiplier provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions. We are proud to say that we are a rare breed – A one stop shop for everything in the retail space. Right from store tie-ups to store design, retail branding to retailer engagement, in shop promoters to sales channel management – all provided with a reliable Tech enabled real-time solutions. We currently have a team of 15000+ people comprising of In-Shop Promoters/Field Force, Merchandisers, Trainers, etc., across 1000+ towns in India, which are supervised and supported from our offices in 15+ cities across the length and breadth of the country.

The Role

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

Ideal Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

The Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

The Employer

Our client provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions.

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Transport & Logistics industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes

The Profile

• We are looking for freshers and experience candidate, who is willing to work in customer support role.
• We have opening for Logistic inbound process.

The Employer

Our client provides a wide range of Managed Services around Workforce Management, Technology & Data Solutions, Shopper Insights and Retail Visibility Solutions.

What you’ll be doing

1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Company Overview

Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.

Job Overview

The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.

Qualifications and Skills

• Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
• Experience in SAP to streamline and manage customer support operations efficiently and effectively.
• Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
• Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
• Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
• Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
• Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
• Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.

Roles and Responsibilities

• Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
• Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
• Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
• Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
• Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
• Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
• Develop effective communication strategies to inform customers about product offerings, services, and policies.
• Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.