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Training Manager
Jaipur, Rajasthan
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number** 25119241
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Plot no 1T 5, Jaipur, Rajasthan, India, 303002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.
**Job Number** 25119241
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Plot no 1T 5, Jaipur, Rajasthan, India, 303002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager - Training
Amritsar, Punjab
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number** 25098756
**Job Category** Human Resources
**Location** Four Points by Sheraton Amritsar Mall Road, 360 Mall Road, Amritsar, Punjab, India, 143001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25098756
**Job Category** Human Resources
**Location** Four Points by Sheraton Amritsar Mall Road, 360 Mall Road, Amritsar, Punjab, India, 143001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Training Services Coordination and Logistics Associate IV
Noida, Uttar Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced and specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided
+ Suggests work procedure and practice improvements to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Directs and coaches training coordination and logistics support team in their day-to-day activities.
+ Communicates directly with clients and training participants, including those that are higher profile.
+ Single point of contact for client and training participant escalations on issues and concerns.
+ Schedules and plans complex classroom facilities in support of classroom delivery and other events.
+ Reserves and books classrooms and manages printing and shipping of materials.
+ Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
+ Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
+ Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
+ Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
+ Functions as producer/manager for Virtual Instructor-Led Training (vILT).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced and specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided
+ Suggests work procedure and practice improvements to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Directs and coaches training coordination and logistics support team in their day-to-day activities.
+ Communicates directly with clients and training participants, including those that are higher profile.
+ Single point of contact for client and training participant escalations on issues and concerns.
+ Schedules and plans complex classroom facilities in support of classroom delivery and other events.
+ Reserves and books classrooms and manages printing and shipping of materials.
+ Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
+ Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
+ Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
+ Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
+ Functions as producer/manager for Virtual Instructor-Led Training (vILT).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
2
Training Services Coordination and Logistics Associate IV
Noida, Uttar Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced and specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided
+ Suggests work procedure and practice improvements to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Directs and coaches training coordination and logistics support team in their day-to-day activities.
+ Communicates directly with clients and training participants, including those that are higher profile.
+ Single point of contact for client and training participant escalations on issues and concerns.
+ Schedules and plans complex classroom facilities in support of classroom delivery and other events.
+ Reserves and books classrooms and manages printing and shipping of materials.
+ Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
+ Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
+ Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
+ Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
+ Functions as producer/manager for Virtual Instructor-Led Training (vILT).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced and specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided
+ Suggests work procedure and practice improvements to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Directs and coaches training coordination and logistics support team in their day-to-day activities.
+ Communicates directly with clients and training participants, including those that are higher profile.
+ Single point of contact for client and training participant escalations on issues and concerns.
+ Schedules and plans complex classroom facilities in support of classroom delivery and other events.
+ Reserves and books classrooms and manages printing and shipping of materials.
+ Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
+ Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
+ Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
+ Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
+ Functions as producer/manager for Virtual Instructor-Led Training (vILT).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
3
Supervisor, Training
Bangalore, Karnataka
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
-Supervises and coaches a team of training coordination and logistics support personnel in their day-to-day activities.
-Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
-Reviews, revises and maintains ownership of all training coordination (TC) and logistics checklists to ensure classroom delivery quality.
-Key point of contact for client and training participant escalations, issues and concerns and resolves them.
-Participates in employee performance reviews and improvement efforts.
-Monitors appropriate staffing.
-Participates in candidate interviews and oversees new hire training.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
-Supervises and coaches a team of training coordination and logistics support personnel in their day-to-day activities.
-Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
-Reviews, revises and maintains ownership of all training coordination (TC) and logistics checklists to ensure classroom delivery quality.
-Key point of contact for client and training participant escalations, issues and concerns and resolves them.
-Participates in employee performance reviews and improvement efforts.
-Monitors appropriate staffing.
-Participates in candidate interviews and oversees new hire training.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
4
Regional Sales Training & Development Manager
New Delhi, Delhi
Abbott
Posted 1 day ago
Job Viewed
Job Description
_MAIN PURPOSE OF ROLE_
_Summarize the main purpose of the role._
Individual contributor with comprehensive knowledge in specific area.
Ability to execute highly complex or specialized projects.
Adapts precedent and may make significant departures from traditional approaches to develop solutions.
_MAIN RESPONSIBILITIES_
-Plans, develops, and implements technical product training programs for customers, and/or employees, and field support personnel.
-Technical training may include standard, repeatable modules, customized and new product modules.
-Obtains information from customer and technical organizations, engineering, software and product requirements to prepare training programs.
-Prepares lesson plans and training materials.
-Designs product demonstrations.
-Develops course content.
-Determines methodology.
-Coordinates the development of training aids.
-Conducts training sessions, product demonstrations, and develops criteria for evaluating effectiveness of training activities.
-May utilize trainers with technical expertise.
-May administer tests.
-Continuously revises lesson plans to ensure course material reflect product features, meet new training requirements and to keep technical information up to date.
-May include military trainers.
_QUALIFICATIONS_
_Education_
_Education Level_
_Major/Field of Study_
_Or_
_Education Level_
Associates Degree (± 13 years)
?
_Experience/Background_
_Experience_
_Experience Details_
Minimum 7 years
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
_Summarize the main purpose of the role._
Individual contributor with comprehensive knowledge in specific area.
Ability to execute highly complex or specialized projects.
Adapts precedent and may make significant departures from traditional approaches to develop solutions.
_MAIN RESPONSIBILITIES_
-Plans, develops, and implements technical product training programs for customers, and/or employees, and field support personnel.
-Technical training may include standard, repeatable modules, customized and new product modules.
-Obtains information from customer and technical organizations, engineering, software and product requirements to prepare training programs.
-Prepares lesson plans and training materials.
-Designs product demonstrations.
-Develops course content.
-Determines methodology.
-Coordinates the development of training aids.
-Conducts training sessions, product demonstrations, and develops criteria for evaluating effectiveness of training activities.
-May utilize trainers with technical expertise.
-May administer tests.
-Continuously revises lesson plans to ensure course material reflect product features, meet new training requirements and to keep technical information up to date.
-May include military trainers.
_QUALIFICATIONS_
_Education_
_Education Level_
_Major/Field of Study_
_Or_
_Education Level_
Associates Degree (± 13 years)
?
_Experience/Background_
_Experience_
_Experience Details_
Minimum 7 years
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
5
Training Associate - Level III - Service
Jamshedpur, Jharkhand
Cummins Inc.
Posted 1 day ago
Job Viewed
Job Description
**DESCRIPTION**
The Training & Development Specialist supports the facilitation, design, and delivery of technical training programs focused on electronic and mechatronic systems. This role contributes to the development of instructional content, coordinates training logistics, and collaborates with internal teams and external vendors to ensure effective learning outcomes. The ideal candidate will possess strong technical expertise, instructional design capabilities, and stakeholder management skills.
**Key Responsibilities**
+ Design and develop instructional materials including guides, presentations, tests, and job aids.
+ Conduct needs, audience, and task analyses to inform training solutions.
+ Research and evaluate external training programs and vendors.
+ Plan and administer instructor-led and e-learning sessions, including logistics and communication.
+ Maintain training records and track individual/group progress using standard tools.
+ Implement evaluation plans and prepare reports to assess training effectiveness.
+ Support expense tracking and reporting related to training activities.
+ Collaborate with OEM stakeholders and internal teams to align training with operational needs.
+ Provide mentorship and guidance to junior colleagues.
+ Ensure compliance with internal policies and export control regulations.
**RESPONSIBILITIES**
**Qualifications**
+ Diploma or Degree in Electronic, Mechatronic, or Mechanical Engineering .
+ High school diploma or equivalent experience required.
+ Certifications in instructional design or training delivery are a plus.
+ Awareness of export control or sanctions regulations may be required.
**Core Competencies**
+ **Action Oriented:** Tackles challenges with urgency and enthusiasm.
+ **Balances Stakeholders:** Manages diverse stakeholder needs effectively.
+ **Communicates Effectively:** Tailors communication to audience needs.
+ **Demonstrates Self-Awareness:** Reflects on feedback for personal growth.
+ **Global Perspective:** Applies a broad lens to problem-solving.
+ **Interpersonal Savvy:** Builds rapport with diverse groups.
+ **Optimizes Work Processes:** Focuses on efficiency and continuous improvement.
+ **Resourcefulness:** Uses resources wisely and creatively.
+ **Values Differences:** Embraces diverse perspectives and cultures.
**Technical Competencies**
+ **Instructional Design & Effectiveness:** Applies Cummins methodologies to create impactful learning experiences.
+ **Training Delivery:** Engages learners and adapts to varied needs.
+ **Data Analytics:** Uses data to drive decisions and improve training outcomes.
+ **Human Resources Data Management:** Ensures accuracy and compliance in training records.
**QUALIFICATIONS**
**Skills and Experience**
+ 7-10 years of experience in electronic engine/ATS service, diagnostics, and troubleshooting.
+ Strong understanding of electrical and electronic fundamentals.
+ Proficiency in Cummins tools: Quick Serve, Insite, Guidanz.
+ Ability to read and interpret wiring diagrams.
+ Experience with vehicle integration and operations.
+ Strong communication and presentation skills.
+ Creative mindset for developing simplified training content.
+ Proficiency in MS Office (Word, Excel, PowerPoint).
+ Familiarity with PR/PO/GRN processes and expense tracking.
+ Strong networking skills with OEM stakeholders.
+ Awareness of computer programming languages and coding (added advantage).
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Office
**ReqID** 2417035
**Relocation Package** Yes
The Training & Development Specialist supports the facilitation, design, and delivery of technical training programs focused on electronic and mechatronic systems. This role contributes to the development of instructional content, coordinates training logistics, and collaborates with internal teams and external vendors to ensure effective learning outcomes. The ideal candidate will possess strong technical expertise, instructional design capabilities, and stakeholder management skills.
**Key Responsibilities**
+ Design and develop instructional materials including guides, presentations, tests, and job aids.
+ Conduct needs, audience, and task analyses to inform training solutions.
+ Research and evaluate external training programs and vendors.
+ Plan and administer instructor-led and e-learning sessions, including logistics and communication.
+ Maintain training records and track individual/group progress using standard tools.
+ Implement evaluation plans and prepare reports to assess training effectiveness.
+ Support expense tracking and reporting related to training activities.
+ Collaborate with OEM stakeholders and internal teams to align training with operational needs.
+ Provide mentorship and guidance to junior colleagues.
+ Ensure compliance with internal policies and export control regulations.
**RESPONSIBILITIES**
**Qualifications**
+ Diploma or Degree in Electronic, Mechatronic, or Mechanical Engineering .
+ High school diploma or equivalent experience required.
+ Certifications in instructional design or training delivery are a plus.
+ Awareness of export control or sanctions regulations may be required.
**Core Competencies**
+ **Action Oriented:** Tackles challenges with urgency and enthusiasm.
+ **Balances Stakeholders:** Manages diverse stakeholder needs effectively.
+ **Communicates Effectively:** Tailors communication to audience needs.
+ **Demonstrates Self-Awareness:** Reflects on feedback for personal growth.
+ **Global Perspective:** Applies a broad lens to problem-solving.
+ **Interpersonal Savvy:** Builds rapport with diverse groups.
+ **Optimizes Work Processes:** Focuses on efficiency and continuous improvement.
+ **Resourcefulness:** Uses resources wisely and creatively.
+ **Values Differences:** Embraces diverse perspectives and cultures.
**Technical Competencies**
+ **Instructional Design & Effectiveness:** Applies Cummins methodologies to create impactful learning experiences.
+ **Training Delivery:** Engages learners and adapts to varied needs.
+ **Data Analytics:** Uses data to drive decisions and improve training outcomes.
+ **Human Resources Data Management:** Ensures accuracy and compliance in training records.
**QUALIFICATIONS**
**Skills and Experience**
+ 7-10 years of experience in electronic engine/ATS service, diagnostics, and troubleshooting.
+ Strong understanding of electrical and electronic fundamentals.
+ Proficiency in Cummins tools: Quick Serve, Insite, Guidanz.
+ Ability to read and interpret wiring diagrams.
+ Experience with vehicle integration and operations.
+ Strong communication and presentation skills.
+ Creative mindset for developing simplified training content.
+ Proficiency in MS Office (Word, Excel, PowerPoint).
+ Familiarity with PR/PO/GRN processes and expense tracking.
+ Strong networking skills with OEM stakeholders.
+ Awareness of computer programming languages and coding (added advantage).
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Office
**ReqID** 2417035
**Relocation Package** Yes
This advertiser has chosen not to accept applicants from your region.
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6
Assistant Manager Training
Indore, Madhya Pradesh
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25130916
**Job Category** Human Resources
**Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India, 452016VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25130916
**Job Category** Human Resources
**Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India, 452016VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Portfolio Training & Quality Manager - HIEX SAMHI Portfolio
IHG
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
We are seeking a highly motivated and brand-driven **Portfolio Training & Quality Manager** to oversee learning, development, and quality compliance across 12 Holiday Inn Express hotels within the SAMHI portfolio. The role ensures brand consistency, operational excellence, and guest satisfaction by driving IHG service culture, training initiatives, and quality audits across all properties.
**Key Responsibilities** **Training & Development**
+ Design, implement, and maintain training programs in line with **IHG Brand Standards** and **IHG Academy modules** .
+ Deliver **new hire orientation** , departmental skills training, and soft skills workshops.
+ Coach Heads of Department (HODs) and Departmental Trainers on training delivery and follow-up.
+ Maintain accurate training records, reports, and compliance documentation for all properties.
+ Identify skill gaps through performance reviews and guest feedback, and create targeted training plans.
**Quality Assurance**
+ Conduct **internal brand audits** and pre-inspection visits for IHG Quality Evaluation.
+ Monitor and improve **GSI (Guest Satisfaction Index)** and **HeartBeat scores** .
+ Work with GMs and HODs to address audit gaps and implement corrective action plans.
+ Ensure compliance with **IHG True Hospitality service culture** and operational standards.
**Portfolio & Cross-Property Coordination**
+ Standardize best practices across all hotels in the portfolio.
+ Provide regular updates and reports to the **Corporate Office / RGM** .
+ Liaise with IHG Brand & Quality teams for updates, training tools, and new initiatives.
+ Support pre-opening training and brand onboarding for new hotels in the portfolio.
**Qualifications & Skills**
+ Minimum **5 years** of experience in Training, Quality, or Operational leadership in the hospitality industry, preferably with IHG or other international brands.
+ Strong knowledge of **IHG Brand Standards** and quality audit processes.
+ Excellent facilitation, coaching, and communication skills.
+ Ability to work across multiple properties with frequent travel.
+ Strong analytical and problem-solving abilities.
+ Proficient in Microsoft Office Suite and IHG training portals (IHG MyLearning, Merlin).
**Key Performance Indicators (KPIs)**
+ Achievement of **minimum brand standard scores** in Quality Evaluation.
+ Improvement in **GSI / HeartBeat scores** across all portfolio hotels.
+ Compliance rate of training completion in MyLearning.
+ Successful execution of training calendar across all properties.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
We are seeking a highly motivated and brand-driven **Portfolio Training & Quality Manager** to oversee learning, development, and quality compliance across 12 Holiday Inn Express hotels within the SAMHI portfolio. The role ensures brand consistency, operational excellence, and guest satisfaction by driving IHG service culture, training initiatives, and quality audits across all properties.
**Key Responsibilities** **Training & Development**
+ Design, implement, and maintain training programs in line with **IHG Brand Standards** and **IHG Academy modules** .
+ Deliver **new hire orientation** , departmental skills training, and soft skills workshops.
+ Coach Heads of Department (HODs) and Departmental Trainers on training delivery and follow-up.
+ Maintain accurate training records, reports, and compliance documentation for all properties.
+ Identify skill gaps through performance reviews and guest feedback, and create targeted training plans.
**Quality Assurance**
+ Conduct **internal brand audits** and pre-inspection visits for IHG Quality Evaluation.
+ Monitor and improve **GSI (Guest Satisfaction Index)** and **HeartBeat scores** .
+ Work with GMs and HODs to address audit gaps and implement corrective action plans.
+ Ensure compliance with **IHG True Hospitality service culture** and operational standards.
**Portfolio & Cross-Property Coordination**
+ Standardize best practices across all hotels in the portfolio.
+ Provide regular updates and reports to the **Corporate Office / RGM** .
+ Liaise with IHG Brand & Quality teams for updates, training tools, and new initiatives.
+ Support pre-opening training and brand onboarding for new hotels in the portfolio.
**Qualifications & Skills**
+ Minimum **5 years** of experience in Training, Quality, or Operational leadership in the hospitality industry, preferably with IHG or other international brands.
+ Strong knowledge of **IHG Brand Standards** and quality audit processes.
+ Excellent facilitation, coaching, and communication skills.
+ Ability to work across multiple properties with frequent travel.
+ Strong analytical and problem-solving abilities.
+ Proficient in Microsoft Office Suite and IHG training portals (IHG MyLearning, Merlin).
**Key Performance Indicators (KPIs)**
+ Achievement of **minimum brand standard scores** in Quality Evaluation.
+ Improvement in **GSI / HeartBeat scores** across all portfolio hotels.
+ Compliance rate of training completion in MyLearning.
+ Successful execution of training calendar across all properties.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
8
Training Specialist, GSF L&D
Mumbai, Maharashtra
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Involve and engage well with mapped LA/LGs for daily L&D activities
- Offer visibility on daily reporting's and progress updates
Basic Qualifications
· Able to work independently and autonomously
· Interpersonal Skills and Composure (networking skills)
· Well-honed communications skills, including presentation skills
· Well-developed observational and analytical skills
· Able to deliver feedback, coaching and deliver training
· Effective time management and team work
· Experience using all MS packages, such as Word, Excel, and Power Point
· Problem Solving
· Intermediate English
· Needs to speak and write the local language "correctly" as a requirement.
· Sense of confidentiality
· Instructor experience (internal candidates)
· Process knowledge (internal candidates)
Preferred Qualifications
. Self-motivated
· Manage multiple competing priorities
· Demonstrates a methodical approach in tasks
· A basic understanding of project management
· Shows a drive for improvement of learning and design processes
· Analytical skills
· Trainer or Learning Assistant experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Involve and engage well with mapped LA/LGs for daily L&D activities
- Offer visibility on daily reporting's and progress updates
Basic Qualifications
· Able to work independently and autonomously
· Interpersonal Skills and Composure (networking skills)
· Well-honed communications skills, including presentation skills
· Well-developed observational and analytical skills
· Able to deliver feedback, coaching and deliver training
· Effective time management and team work
· Experience using all MS packages, such as Word, Excel, and Power Point
· Problem Solving
· Intermediate English
· Needs to speak and write the local language "correctly" as a requirement.
· Sense of confidentiality
· Instructor experience (internal candidates)
· Process knowledge (internal candidates)
Preferred Qualifications
. Self-motivated
· Manage multiple competing priorities
· Demonstrates a methodical approach in tasks
· A basic understanding of project management
· Shows a drive for improvement of learning and design processes
· Analytical skills
· Trainer or Learning Assistant experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9