2,152 Apprenticeships & Trainee jobs in India
Training Manager
Jaipur, Rajasthan
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Jaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Jaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager - Training
Chennai, Tamil Nadu
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Senior Manager - RCM Training - Noida or Gurgaon
Noida, Uttar Pradesh
UnitedHealth Group
Posted 3 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.
**Primary Responsibilities:**
+ Team & Stakeholder Management
+ Lead a team of 20+ Instructional Designers and Content Writersacross India and the Philippines
+ Manage direct reports in India and oversee the Philippines team via a local people manager
+ Conduct regular one-on-ones, performance appraisals, and feedback sessions.
+ Ensure high team engagement and productivity
+ Content Development & Maintenance
+ Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training
+ Manage a ticketing system for content requests from operations and training delivery teams
+ Allocate resources and monitor daily capacity and utilization
+ Quality Assurance
+ Conduct quality reviews based on established style guides
+ Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations
+ Drive continuous improvement in content quality and instructional effectiveness
+ Project Leadership
+ Lead large-scale content revamp projects involving thousands of documents
+ Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities
+ Drive efficiencies and innovation in content creation and delivery
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's degree
+ 6+ years of experience in RCM
+ 6+ years of experience in instructional design, content development, or training within RCM.
+ Proven experience managing cross-functional or cross-geography teams
+ Solid understanding of SOP creation and documentation standards
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#njp
The Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.
**Primary Responsibilities:**
+ Team & Stakeholder Management
+ Lead a team of 20+ Instructional Designers and Content Writersacross India and the Philippines
+ Manage direct reports in India and oversee the Philippines team via a local people manager
+ Conduct regular one-on-ones, performance appraisals, and feedback sessions.
+ Ensure high team engagement and productivity
+ Content Development & Maintenance
+ Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training
+ Manage a ticketing system for content requests from operations and training delivery teams
+ Allocate resources and monitor daily capacity and utilization
+ Quality Assurance
+ Conduct quality reviews based on established style guides
+ Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations
+ Drive continuous improvement in content quality and instructional effectiveness
+ Project Leadership
+ Lead large-scale content revamp projects involving thousands of documents
+ Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities
+ Drive efficiencies and innovation in content creation and delivery
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's degree
+ 6+ years of experience in RCM
+ 6+ years of experience in instructional design, content development, or training within RCM.
+ Proven experience managing cross-functional or cross-geography teams
+ Solid understanding of SOP creation and documentation standards
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#njp
This advertiser has chosen not to accept applicants from your region.
2
Training Coordinator
Mumbai, Maharashtra
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** The Westin Mumbai Garden City, Goregaon East, Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** The Westin Mumbai Garden City, Goregaon East, Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Training Executive
Bhopal, Madhya Pradesh
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Courtyard by Marriott Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Courtyard by Marriott Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Training Coordinator
Mumbai, Maharashtra
Burns & McDonnell
Posted 3 days ago
Job Viewed
Job Description
**Description**
The Training Coordinator will support our BMcD Talent Development team by managing the daily operations,
administration, and continuous improvement of our learning programs. This role involves end-to-end LMS
management, training coordination, learner support, tuition assistance administration, and ongoing
collaboration with BMcD Partners to ensure smooth training program execution. The ideal candidate has 1-4
years of HR or training coordination experience, is detail-oriented, and can thrive in a fast-paced, multi-tasking
environment.
**Responsibilities:**
+ Administer the Learning Management System (Cornerstone): track attendance, mark completions, update transcripts, grant access (including exceptions and RedVector), remove duplicate records, review compliance certifications (e.g., AODA), and maintain CCA availability.
+ Query Handling : Respond to Lerner email/ServiceNow queries, and ensure timely resolution of learner support tickets.
+ Manage training and tuition assistance processes: process expense reports, manage tuition assistance applications and workflows.
+ Coordinate training sessions and programs: schedule recurring and ad-hoc sessions (e.g., DiSC, Strengths, Safe Driver, People Manager Learning Central, Learning Spotlight, Leadership Minute), prepare session materials, and communicate updates to stakeholders and participants.
+ Curate and maintain learning content: update, refresh, and remove outdated content; manage content exceptions and exemption requests; ensure relevance and compliance across learning materials.
+ Generate reports and analytics: prepare detailed weekly, monthly, and quarterly reports on learner progress, completions, ratings, course reviews, and engagement; track compliance training completion rates and other key metrics.
+ Support coordination tasks: manage badge photo updates, onboarding/offboarding LMS actions, and maintain relevant HR documentation
+ .Collaborate on resource allocation and new learning initiatives: partner with stakeholders to align resources, timelines, and deliverables for training rollouts and special projects.
+ All other duties as assigned
**Qualifications**
+ Bachelor's degree required; Master's in HR or related field preferred.
+ 1-4 years of experience in HR, learning & development, or training coordination.
+ Hands-on experience with LMS platforms and related software.
+ Strong organizational and time-management skills, with the ability to handle multiple priorities.
+ Excellent verbal and written communication skills.
+ Analytical skills to produce and interpret training reports and metrics.
+ Flexible, adaptable, and proactive in problem-solving.
+ Experience with Learning Management Systems (LMS) - Cornerstone.
**Job** Human Resources
**Primary Location** India-Maharashtra-Mumbai
**Schedule:** Full-time
**Travel:** No
**Req ID:**
**Job Hire Type** Contingent Worker (CWK) Not Applicable #BMI N/A
The Training Coordinator will support our BMcD Talent Development team by managing the daily operations,
administration, and continuous improvement of our learning programs. This role involves end-to-end LMS
management, training coordination, learner support, tuition assistance administration, and ongoing
collaboration with BMcD Partners to ensure smooth training program execution. The ideal candidate has 1-4
years of HR or training coordination experience, is detail-oriented, and can thrive in a fast-paced, multi-tasking
environment.
**Responsibilities:**
+ Administer the Learning Management System (Cornerstone): track attendance, mark completions, update transcripts, grant access (including exceptions and RedVector), remove duplicate records, review compliance certifications (e.g., AODA), and maintain CCA availability.
+ Query Handling : Respond to Lerner email/ServiceNow queries, and ensure timely resolution of learner support tickets.
+ Manage training and tuition assistance processes: process expense reports, manage tuition assistance applications and workflows.
+ Coordinate training sessions and programs: schedule recurring and ad-hoc sessions (e.g., DiSC, Strengths, Safe Driver, People Manager Learning Central, Learning Spotlight, Leadership Minute), prepare session materials, and communicate updates to stakeholders and participants.
+ Curate and maintain learning content: update, refresh, and remove outdated content; manage content exceptions and exemption requests; ensure relevance and compliance across learning materials.
+ Generate reports and analytics: prepare detailed weekly, monthly, and quarterly reports on learner progress, completions, ratings, course reviews, and engagement; track compliance training completion rates and other key metrics.
+ Support coordination tasks: manage badge photo updates, onboarding/offboarding LMS actions, and maintain relevant HR documentation
+ .Collaborate on resource allocation and new learning initiatives: partner with stakeholders to align resources, timelines, and deliverables for training rollouts and special projects.
+ All other duties as assigned
**Qualifications**
+ Bachelor's degree required; Master's in HR or related field preferred.
+ 1-4 years of experience in HR, learning & development, or training coordination.
+ Hands-on experience with LMS platforms and related software.
+ Strong organizational and time-management skills, with the ability to handle multiple priorities.
+ Excellent verbal and written communication skills.
+ Analytical skills to produce and interpret training reports and metrics.
+ Flexible, adaptable, and proactive in problem-solving.
+ Experience with Learning Management Systems (LMS) - Cornerstone.
**Job** Human Resources
**Primary Location** India-Maharashtra-Mumbai
**Schedule:** Full-time
**Travel:** No
**Req ID:**
**Job Hire Type** Contingent Worker (CWK) Not Applicable #BMI N/A
This advertiser has chosen not to accept applicants from your region.
5
Exp CX Training Professional
Gurgaon, Haryana
Honeywell
Posted 3 days ago
Job Viewed
Job Description
eLearning COE is looking for a talented and innovative Graphic Designer specializing in eLearning development. This role will involve closely collaborating with clients and internal teams to create visually engaging and effective training materials. The ideal candidate will possess strong visualization skills, superb communication capabilities, and a passion for transforming complex information into compelling visual formats that enhance the learning experience.
Responsibilities will include but are not limited to these:
+ Collaborate with subject matter experts (SMEs) and instructional designers to create visually appealing eLearning courses and training materials.
+ Develop graphics, layouts, and visual content that enhance user engagement and facilitates understanding of complex concepts.
+ Ensure all design elements are aligned with brand guidelines and the overall course objectives.
+ Communicate effectively with clients to understand their training needs and expectations.
+ Present design ideas and concepts to clients, incorporating feedback to ensure satisfaction and alignment with project goals.
+ Manage multiple projects simultaneously, maintaining a clear line of communication with stakeholders throughout the design process.
+ Stay current with trends in graphic design and eLearning technologies to incorporate new ideas and practices into training materials.
+ Gather and analyze user feedback to enhance future projects and improve the learning experience.
+ Actively participate in team meetings, sharing insights and best practices to foster a collaborative work environment.
+ Proficiency in design software such as Articulate Storyline, Articulate RISE, Adobe Photoshop, Adobe Illustrator, PowerPoint, video editing, and a wide range of visual styles.
+ Strong portfolio demonstrating creativity, design expertise, and a variety of projects.
+ Good visualization and problem-solving abilities to transform learning objectives into visuals.
+ Experience with various eLearning development tools and platforms.
+ Ability to work independently as well as part of a team, adapting to changing needs and project demands.
+ Excellent communication and collaboration skills to work effectively with Stakeholders - Customers, Instructors, Instructional Designers (ID), and Subject Matter Experts (SMEs).
+ Bachelor's degree in graphic design, visual communication, or a related field (preferred).
+ Minimum of 3+ years of experience in graphic design - eLearning
+ Strong portfolio showcasing a variety of design projects and your creative abilities.
+ Good communication, collaboration, and problem-solving skills.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Responsibilities will include but are not limited to these:
+ Collaborate with subject matter experts (SMEs) and instructional designers to create visually appealing eLearning courses and training materials.
+ Develop graphics, layouts, and visual content that enhance user engagement and facilitates understanding of complex concepts.
+ Ensure all design elements are aligned with brand guidelines and the overall course objectives.
+ Communicate effectively with clients to understand their training needs and expectations.
+ Present design ideas and concepts to clients, incorporating feedback to ensure satisfaction and alignment with project goals.
+ Manage multiple projects simultaneously, maintaining a clear line of communication with stakeholders throughout the design process.
+ Stay current with trends in graphic design and eLearning technologies to incorporate new ideas and practices into training materials.
+ Gather and analyze user feedback to enhance future projects and improve the learning experience.
+ Actively participate in team meetings, sharing insights and best practices to foster a collaborative work environment.
+ Proficiency in design software such as Articulate Storyline, Articulate RISE, Adobe Photoshop, Adobe Illustrator, PowerPoint, video editing, and a wide range of visual styles.
+ Strong portfolio demonstrating creativity, design expertise, and a variety of projects.
+ Good visualization and problem-solving abilities to transform learning objectives into visuals.
+ Experience with various eLearning development tools and platforms.
+ Ability to work independently as well as part of a team, adapting to changing needs and project demands.
+ Excellent communication and collaboration skills to work effectively with Stakeholders - Customers, Instructors, Instructional Designers (ID), and Subject Matter Experts (SMEs).
+ Bachelor's degree in graphic design, visual communication, or a related field (preferred).
+ Minimum of 3+ years of experience in graphic design - eLearning
+ Strong portfolio showcasing a variety of design projects and your creative abilities.
+ Good communication, collaboration, and problem-solving skills.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
This advertiser has chosen not to accept applicants from your region.
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6
Exp CX Training Professional
Pune, Maharashtra
Honeywell
Posted 3 days ago
Job Viewed
Job Description
eLearning COE is looking for a talented and innovative Graphic Designer specializing in eLearning development. This role will involve closely collaborating with clients and internal teams to create visually engaging and effective training materials. The ideal candidate will possess strong visualization skills, superb communication capabilities, and a passion for transforming complex information into compelling visual formats that enhance the learning experience.
Responsibilities will include but are not limited to these:
+ Collaborate with subject matter experts (SMEs) and instructional designers to create visually appealing eLearning courses and training materials.
+ Develop graphics, layouts, and visual content that enhance user engagement and facilitates understanding of complex concepts.
+ Ensure all design elements are aligned with brand guidelines and the overall course objectives.
+ Communicate effectively with clients to understand their training needs and expectations.
+ Present design ideas and concepts to clients, incorporating feedback to ensure satisfaction and alignment with project goals.
+ Manage multiple projects simultaneously, maintaining a clear line of communication with stakeholders throughout the design process.
+ Stay current with trends in graphic design and eLearning technologies to incorporate new ideas and practices into training materials.
+ Gather and analyze user feedback to enhance future projects and improve the learning experience.
+ Actively participate in team meetings, sharing insights and best practices to foster a collaborative work environment.
+ Proficiency in design software such as Articulate Storyline, Articulate RISE, Adobe Photoshop, Adobe Illustrator, PowerPoint, video editing, and a wide range of visual styles.
+ Strong portfolio demonstrating creativity, design expertise, and a variety of projects.
+ Good visualization and problem-solving abilities to transform learning objectives into visuals.
+ Experience with various eLearning development tools and platforms.
+ Ability to work independently as well as part of a team, adapting to changing needs and project demands.
+ Excellent communication and collaboration skills to work effectively with Stakeholders - Customers, Instructors, Instructional Designers (ID), and Subject Matter Experts (SMEs).
+ Bachelor's degree in graphic design, visual communication, or a related field (preferred).
+ Minimum of 3+ years of experience in graphic design - eLearning
+ Strong portfolio showcasing a variety of design projects and your creative abilities.
+ Good communication, collaboration, and problem-solving skills.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Responsibilities will include but are not limited to these:
+ Collaborate with subject matter experts (SMEs) and instructional designers to create visually appealing eLearning courses and training materials.
+ Develop graphics, layouts, and visual content that enhance user engagement and facilitates understanding of complex concepts.
+ Ensure all design elements are aligned with brand guidelines and the overall course objectives.
+ Communicate effectively with clients to understand their training needs and expectations.
+ Present design ideas and concepts to clients, incorporating feedback to ensure satisfaction and alignment with project goals.
+ Manage multiple projects simultaneously, maintaining a clear line of communication with stakeholders throughout the design process.
+ Stay current with trends in graphic design and eLearning technologies to incorporate new ideas and practices into training materials.
+ Gather and analyze user feedback to enhance future projects and improve the learning experience.
+ Actively participate in team meetings, sharing insights and best practices to foster a collaborative work environment.
+ Proficiency in design software such as Articulate Storyline, Articulate RISE, Adobe Photoshop, Adobe Illustrator, PowerPoint, video editing, and a wide range of visual styles.
+ Strong portfolio demonstrating creativity, design expertise, and a variety of projects.
+ Good visualization and problem-solving abilities to transform learning objectives into visuals.
+ Experience with various eLearning development tools and platforms.
+ Ability to work independently as well as part of a team, adapting to changing needs and project demands.
+ Excellent communication and collaboration skills to work effectively with Stakeholders - Customers, Instructors, Instructional Designers (ID), and Subject Matter Experts (SMEs).
+ Bachelor's degree in graphic design, visual communication, or a related field (preferred).
+ Minimum of 3+ years of experience in graphic design - eLearning
+ Strong portfolio showcasing a variety of design projects and your creative abilities.
+ Good communication, collaboration, and problem-solving skills.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
This advertiser has chosen not to accept applicants from your region.
7
Training Program Manager, Trust and Safety, YouTube
Bengaluru, Karnataka
Google
Posted 3 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree in Education, Instructional Design, a related field or equivalent practical experience.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ MBA or Master's degree in a related field or CSCMP certification.
+ Experience using AI tools and techniques to enhance training design, development and delivery.
+ Experience with developing training content for chatbots, AI agents or other automated services.
+ Ability to design and deliver training programs in an environment including third party partners.
+ Ability to deliver cross-functional projects by collaborating and influencing team members and stakeholders
+ Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As Training Program Manager, you help agents to delight customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you should have excellent leadership, organizational, problem-solving, networking and communications skills.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
+ Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
+ Lead the development and implementation of curricular framework for all YouTube training that drive business results.
+ Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
+ Deliver training sessions on new products, policies, and procedures as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree in Education, Instructional Design, a related field or equivalent practical experience.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ MBA or Master's degree in a related field or CSCMP certification.
+ Experience using AI tools and techniques to enhance training design, development and delivery.
+ Experience with developing training content for chatbots, AI agents or other automated services.
+ Ability to design and deliver training programs in an environment including third party partners.
+ Ability to deliver cross-functional projects by collaborating and influencing team members and stakeholders
+ Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As Training Program Manager, you help agents to delight customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you should have excellent leadership, organizational, problem-solving, networking and communications skills.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
+ Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
+ Lead the development and implementation of curricular framework for all YouTube training that drive business results.
+ Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
+ Deliver training sessions on new products, policies, and procedures as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
8
Training Program Manager, Trust and Safety, YouTube
Hyderabad, Andhra Pradesh
Google
Posted 3 days ago
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree in Education, Instructional Design, a related field or equivalent practical experience.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ MBA or Master's degree in a related field or CSCMP certification.
+ Experience using AI tools and techniques to enhance training design, development and delivery.
+ Experience with developing training content for chatbots, AI agents or other automated services.
+ Ability to design and deliver training programs in an environment including third party partners.
+ Ability to deliver cross-functional projects by collaborating and influencing team members and stakeholders
+ Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As Training Program Manager, you help agents to delight customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you should have excellent leadership, organizational, problem-solving, networking and communications skills.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
+ Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
+ Lead the development and implementation of curricular framework for all YouTube training that drive business results.
+ Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
+ Deliver training sessions on new products, policies, and procedures as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree in Education, Instructional Design, a related field or equivalent practical experience.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ MBA or Master's degree in a related field or CSCMP certification.
+ Experience using AI tools and techniques to enhance training design, development and delivery.
+ Experience with developing training content for chatbots, AI agents or other automated services.
+ Ability to design and deliver training programs in an environment including third party partners.
+ Ability to deliver cross-functional projects by collaborating and influencing team members and stakeholders
+ Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As Training Program Manager, you help agents to delight customers by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Collaborate with cross-functional teams to create training project plans, oversee the design and development process, and coordinate with vendors to ensure delivery to our service delivery centers. In some instances, you may also be required to deliver training yourself. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you should have excellent leadership, organizational, problem-solving, networking and communications skills.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
+ Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
+ Lead the development and implementation of curricular framework for all YouTube training that drive business results.
+ Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
+ Deliver training sessions on new products, policies, and procedures as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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