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Control & Assurance Advisor
Posted 2 days ago
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company!
The role will be the part of The Finance Business & Technology (FBT) organization at bp is modernizing and digitizing finance activities. Within FBT, the Financial Planning and Analysis (FP&A) team plays a critical role in driving end-to-end process control and compliance. The FP&A team is instrumental in delivering best-in-class financial insights and analysis to support business decisions, while also chipping in to the standardization of our processes and driving operational perfection. By joining the FP&A team, you will be part of a group that brings additional value to bp through innovative financial strategies and solutions.
Business Entity:This role will sit within the Finance FP&A organization and will be accountable for delivering business planning and performance management and business collaboration support for specific Business/Functions.
Let me tell you about the roleA short, sharp and descriptive role summary – need to concisely tell the candidate what the role is, an outline of its objectives and how these objectives link in with bp’s overall strategy
The Control & Assurance (C&A) team is bp’s second line of defence. It is ultimately accountable for ensuring compliance with external requirements and assurance over BP’s internal control over financial reporting (ICFR). This includes quarterly due diligence, development and deployment of internal control policy, governance and risk management, and the annual management assessment for Sarbanes Oxley purposes. The agenda of strategic modernization and transformation overarches across all its scope. This role provides ample opportunities to drive bp’s ICFR strategic agenda, work across different bp businesses, and participate in end-to-end transformation projects across the company.
You will help us to:- Support group standard procedures by collaborating with and influencing senior collaborators in bp’s first line of defence and business and technology organizations
- Support the development of controls data analytics to continually modernize and digitize bp’s ICFR framework
- Work across the Control and Assurance team to drive convergence and standardization in control processes across bp.
The incumbent may be required to work under alternative shift arrangements at certain times of the year to ensure appropriate overlap hours with UK Time zones.
What you will deliver- Support design and development of segment control processes, policies, and tools where segment variations to Group is required, working closely with the Accounting Reporting and Control VP and senior leadership in the segment. The role will also collaborate with internal and external auditors.
- Operate agreed group and segment level control processes, including the quarterly Due Diligence program and related control processes
- Provide advice on control gaps that emerge including impact assessment, root cause analysis and delivery of remediation action plans
- Support segment policy implementation, provide policy mentorship and monitor compliance, including control analytics.
- Provide independent challenge to efficacy of business control operations and provide clear and practical control advice to collaborators, including in relation to business changes e.g. acquisitions.
- Identify and perform risk assessment on projects and process changes with an impact on financial reporting and/or controls. Lead and guide control owners in the execution of their accountabilities.
- Build and maintain a proactive partnership with business partners and business facing finance teams
- Must have educational qualifications : University degree and accounting qualification (CA, ACA, CPA, CIMA, ACCA, etc.) or MBA.
- Preferred education/certifications : University degree and accounting qualification (CA, ACA, CPA, CIMA, ACCA, etc.) or MBA.
- 8-10 years of relevant post degree experience in financial control, reporting or auditing (or similar) in an Oil and Gas business or experience in industries such as Retail, Asset-based business, Manufacturing, and Logistics
- Experience of driving transformation across finance or control processes
- Challenges existing ways of working and identifies quick wins and strategic solutions
- Digital skills including SAP knowledge, Power Bi, Power Apps etc. will be helpful.
- Strong impact, interpersonal and communication skills, maintains constructive working relationships. Ability to communicate, influence and challenge at different levels including VP/SVP levels.
- Strong organization, process, and governance mentality, and work towards perfection
- Proven ability to identify control risks within sophisticated processes and advise on actions to mitigate risk. Rapidly identifies key issues in a sophisticated situation – and makes the complex simple.
- Self-starter with shown capability to handle several priorities and with a proven track record of delivery
- Experience of driving transformation across finance or control processes
Why join our team?
At bp, we provide the following environment & benefits to you:
- Life & health insurance, medical care package
- Flexible working schedule
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: parental leave, bereavement and compassionate leave
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
If this role attracts you, apply now!
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Claims Adjuster
Posted 2 days ago
Job Viewed
Job Description
Entity:
Customers & Products
Job Family Group:
Job Description:
As bp transitions to an integrated energy company, we must adapt to a changing world and maintain driven performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India . This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.
About the role:
The Claims Adjuster manages claims being submitted by TA field locations concerning general liability, auto liability and property claims.
This position plays a critical role in collecting evidence/facts, investigating claim allegations, reviewing damages, determining liability, and negotiating with claimants.
What you will deliver:
1. Review code and assign claims to diaries as needed.
2. Act as a point of contact for field in investigation and examine and investigate details of claim.
3. Determine required reserves and place on claims in accordance with the delegation of authority.
4. Corresponds with claimant and witnesses, also consult with police, hospital records, and with other experts as part of the claim’s investigation and settlement process.
5. Negotiates claims and settlement for claims with required approvals as required by the delegation of authority.
6. Submit claims to TPA per requirements including litigated claims and provide all required documentation to TPA and legal department.
7. Communicate any trends or opportunities for correction at field locations to supervisor or safety and loss prevention personnel.
8. Complete reports or other analysis as directed.
9. Interact with all internal personnel as well as external customers in a manner that is consistent with the Company’s mission, vision, values and diversity statement.
What you will need to be successful! (Experience and Qualification):
Graduate with 2 years of claims or insurance experience.
Associate in Claims (AIC) certification or any other related insurance industry experience or designation a plus.
2 years full time claims adjusting experience is preferred.
2 years of experience with investigation or key technical knowledge to provide insight into claims management is a plus.
Extremely strong verbal and written communication skills.
Work shift for the role is 6:00 pm to 3:00 am IST.
You will work with:
This role works with operation team members in the field. The group will also work closely with our Third-Party Claim Administrator, Treasury Team, Finance Team, and Legal team.
This position will also be uniquely positioned to share Safety Related concerns with our HSSE team to bring attention to any Safety Related issues.
Why join bp
At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Service Representative
Posted today
Job Viewed
Job Description
+ Doing meaningful work that makes an everyday impact?on the world around you.
+ Growing your expertise?and expanding your skillset with every project.
+ Contributing to a brighter, more sustainable future
At **Hach** ( ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto ( network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: Description:
+ Main task is to do the Order booking in Oracle.
+ Knowledge of commercial terms of a purchase order.
+ Working on Discount Approval process and taking approval as per DOA.
+ Working with finance for finance validations & Supply chain for allocating ship sets.
+ Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
+ Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
+ Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.
+ Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
+ Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of orders.
Description: Contingent workers classified as Indirect Labor. "Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Resolution Representative
Posted today
Job Viewed
Job Description
Wells Fargo is seeking a Customer Resolution Representative.
**In this role, you will:**
+ Support internal and external customers with inquiries and complaints regarding financial products and services
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
+ Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
+ Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
+ Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
**Required Qualifications:**
+ 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Good communication and email writing skills
**Job Expectations:**
+ Night shift
+ Good knowledge on banking operations.
**Posting End Date:**
31 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-474674
Customer Resolution Representative
Posted today
Job Viewed
Job Description
Wells Fargo is seeking a Customer Resolution Representative.
**In this role, you will:**
+ Support internal and external customers with inquiries and complaints regarding financial products and services
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
+ Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
+ Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
+ Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
**Required Qualifications:**
+ 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Good communication and email writing skills
**Job Expectations:**
+ Night shift
+ Good knowledge on banking operations.
**Posting End Date:**
31 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-474469
Customer Service Operations Support Administrator
Posted today
Job Viewed
Job Description
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
**Our Successful Candidate**
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
+ We require a high school diploma or equivalent level qualifications as a minimum.
+ Bachelor's Degree, or equivalent work experience is preferred.
+ Experience training, teaching, or coaching is desired.
+ Time management skills and the ability to prioritize and multitask is necessary.
**PRIMARY RESPONSIBILITIES**
**Program and Client Service**
+ Follow through with incidents, reports, and projects
+ Receive and respond to client queries
+ Ensure candidate results are sent to clients in accordance with KPIs
+ Act as an escalation point for service related issues
+ Promote client programs and products
+ Identify opportunities for improvement and efficiencies.
**Call Center Support**
+ Respond and resolve customer queries
+ Input accurate customer information into the database
+ Provide performance feedback as required
**Education and Experience:**
+ Minimum High School Diploma or Equivalent
+ Bachelor's Degree preferred or equivalent work experience
+ Experience training, teaching, or coaching
+ 3+ years customer service experience preferred
**Skills, Knowledge, and Abilities:**
+ Excellent oral and written communication skills
+ Familiar with various training tools and models; understanding of learning styles preferred
+ Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
+ Effective problem-solving skills
+ Conflict management skills
+ Strong organization skills
+ Interpersonal savvy and ability to influence and relate to others
+ Time management skills
+ Ability to deal with ambiguity and overcome objections
+ Quickly and effectively adapt to changes
+ Must be patient, positive, and professional
+ Strong customer service skills
+ Coaching skills preferred
+ Strong attention to detail
+ Ability to set and meet goals
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** CUSTOMER SERVICE
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20056
Customer Service Operations Support Administrator
Posted today
Job Viewed
Job Description
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails, and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to share feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Key Responsibilities:**
+ Follow through with incidents, reports, and projects.
+ Level 2 Escalation calls.
+ Act as an escalation point for service-related problems.
+ Input accurate customer information into the database.
+ Assist in training and monitoring call center agents to ensure quality of service.
+ Maintaining the SLA for different LOBs.
+ Resolve customer and client queries in the Pearson VUE case management system
**Qualifications/Education and Experience:**
+ Required Education- Bachelor's degree.
+ 2 years of experience in a similar/related position.
+ Excellent oral and written communication skills.
+ High levels of customer service skills.
+ Previously operated in a Level 2 support role.
+ Familiar and comfortable working in a busy corporate environment/shifts (24*7).
+ Experience in providing application support.
+ Familiar with MS Office
**Desired Candidate Profile:**
+ Excellent oral and written communication skills.
+ Great attention to detail
+ Problem-solving skills
+ Strong organizing and time management skills.
+ Customer service skills.
+ Effective teamwork skills
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20301
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Customer Service Operations Support Administrator
Posted today
Job Viewed
Job Description
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails, and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to share feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Key Responsibilities:**
+ Follow through with incidents, reports, and projects.
+ Level 2 Escalation calls.
+ Act as an escalation point for service-related problems.
+ Input accurate customer information into the database.
+ Assist in training and monitoring call center agents to ensure quality of service.
+ Maintaining the SLA for different LOBs.
+ Resolve customer and client queries in the Pearson VUE case management system
**Qualifications/Education and Experience:**
+ Required Education- Bachelor's degree.
+ 2 years of experience in a similar/related position.
+ Excellent oral and written communication skills.
+ High levels of customer service skills.
+ Previously operated in a Level 2 support role.
+ Familiar and comfortable working in a busy corporate environment/shifts (24*7).
+ Experience in providing application support.
+ Familiar with MS Office
**Desired Candidate Profile:**
+ Excellent oral and written communication skills.
+ Great attention to detail
+ Problem-solving skills
+ Strong organizing and time management skills.
+ Customer service skills.
+ Effective teamwork skills
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20300
Customer Service Operations Support Administrator
Posted today
Job Viewed
Job Description
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Your Opportunity**
Customer Relations Program Coordinator
Based in Noida, India
Regular full-time position working 40 hours per week
Pay rate is 7000 INR annually, paid to you every 2 weeks
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
**Our Successful Candidate**
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
We require a high school diploma or equivalent level qualifications as a minimum.
Bachelor's Degree, or equivalent work experience is preferred.
Experience training, teaching, or coaching is desired.
Time management skills and the ability to prioritize and multitask is necessary.
Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2025 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE.
**Our Recruitment Process**
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20210
#LI-REMOTE
Customer Service Administrator
Posted today
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Job Description
**REQUIRED KNOWLEDGE AND EXPERIENCE** (Knowledge and experience necessary to do job)
_Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.)
High School diploma, or equivalent
18 mos. to 3 years of customer service experience
Experience with a call center management phone system
**Skills/knowledge/abilities** - (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.)
Knowledge of organization's products, services, and business operations
Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
Demonstrate excellent time management, organizational, and problem-solving skills
Excellent oral and written communication skills. Spanish language skills are a plus but not required.
Strong attention to detail and good listening skills
Experience with LiveChat a plus
**PRIMARY RESPONSIBILITIES**
Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels.
Identify customer needs and expectations
Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
Maintain quality service by following established policies and procedures
Ensure proper security procedures are followed on all customer interactions
Other duties as assigned
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** On-site
**Req ID:** 20323