7,554 Insurance jobs in India

Policy Renewal & Retention

Customer Engagement & Relationship Management

Conduct follow-ups to ensure customer satisfaction and prevent cancellations.

Lapse Prevention & Recovery

Cross-Selling & Upselling

need LI/ RETENTION exp

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Prior international BPO work experience preferred

Working Hours:
• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Interested Candidate

Kindly Contact: HR Muskan

For Insurance sector

Salary :

Location : pryagraj

Experience in insurance side is must

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer

Job Title: Transaction Quality Analyst Insurance Domain

Location: Coimbatore, India

Job Type: (Full-time / WFO)

Experience Level: 2–5 years

Department: Quality Assurance

Reports To: Quality Manager

Job Summary:

We are looking for a meticulous and process-driven Transaction Quality Analyst with experience in the insurance domain to monitor, evaluate, and improve the quality of transactions across operational teams. The ideal candidate will ensure compliance with process standards, identify gaps, and drive continuous improvement in service delivery.

Key Responsibilities:

• Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
• Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Identify process gaps, errors, and training needs through root cause analysis.
• Provide actionable feedback to operations teams and support coaching initiatives.
• Maintain and update quality scorecards, dashboards, and audit reports.
• Collaborate with process owners and training teams to improve SOPs and quality frameworks.
• Participate in calibration sessions to ensure consistency in quality assessments.
• Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (preferred: Insurance, Business, or related fields).
• 2–5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.
• Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
• Proficiency in MS Excel, PowerPoint, and quality monitoring tools.
• Excellent analytical, communication, and documentation skills.
• Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).

Preferred Qualifications:

• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
• Certification in Insurance domain (e.g., LOMA)
• Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
• Exposure to global insurance standards and regulatory compliance.

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Customer Support Executive – Vehicle Insurance (Incoming Calls)

Location:

Work From Home

Work Days:

Monday to Sunday

6 days Working

Shift:

Rotational (Australian Shift)

Job Overview:

We are seeking a highly skilled and customer-focused professional to join our Vehicle Insurance – Incoming Call Process team. The role involves assisting Australian customers with their vehicle insurance queries while ensuring a high standard of service delivery and customer satisfaction. Its not a sales process. So no targets will be there.

Key Responsibilities:

• Handle inbound customer calls related to vehicle insurance policies and services.
• Provide accurate and timely information while maintaining professionalism and empathy.
• Record customer interactions and update relevant details in internal systems.
• Meet performance metrics related to quality, accuracy, and response time.
• Collaborate with internal teams to ensure effective issue resolution.

Required Skills and Qualifications:

• Minimum 2 years of experience in an international customer support (voice) process.
• Exceptional verbal communication and interpersonal skills.
• Proven ability to handle customers professionally and efficiently.
• Self-motivated with a customer-centric attitude.
• Must own a laptop or desktop system, headset/headphones, and have a stable internet connection.
• Flexibility to work rotational shifts (aligned with Australian time zones).
• Availability to work Monday to Sunday.

Employment Type:

Full-time | Work From Home

Job Types: Full-time, Permanent

Pay: ₹22, ₹25,000.65 per month

Benefits:

• Work from home

Language:

• English (Required)

Work Location: In person

Leads will be generated from the assigned bank

Cross selling of various financial products to the Bank customers.

Customer business development .

Relationship Management .

Will be in payrolls of the Insurance company .

Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the companies product range, gain customer agreement to purchase, accurately complete sales documentation

Candidates with experience in Life/Health/GI Insurance preferred

Customers acquisition through resource utilization of banks database, foot falls, generated prospects.

Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document.

Explore opportunities to develop new markets/ segments in line with company sales strategy from time to time.

Support other Relationship Managers and the bank sales team where requested by the sales manager by coaching them in company knowledge, products, services & selling skills, accompanying them on client visits & modeling relevant behavior.

Required Candidate profile

Should have minimum 1 year sales experience in any of insurance channels. .Looking candidates from insurance, banking, pharma,retail, telecome and other sales verticals.

Insurance experience  or BFSI is  mandatory.

Graduation is must.

Good track record and employment stability is must.

Perks and Benefits

CTC upto 3.3 lakhs + Conveyance + Incentives

Open vacancies available as Area Manager in Agency Channel Motor Insurance in leading General Insurance insurance company.

Recruitment and development of a team of Motor Insurance Advisors .

To train, motivate and guide them to sell products on time

To give product knowledge timely

Conduct training activities for better understanding frequently

Business generation through recruited Insurance Advisors.

CTC : Based on current CTC and company

Required Candidate profile

Persons with sales experience in BFSI, Pharma telecom, Hospitality, Automobile, Real Estate ,FMCG etc.

WNS is Hiring For Insurance Experience Candidates

Job Opportunity: Insurance Domain Operations

WNS Global Services is seeking experienced professionals to join our Insurance process team in Pune. This is an excellent opportunity for candidates with a background in insurance operations to be a part of a dynamic and growth-focused environment.

Role Requirements:

• Experience: 1 to 6 years in any Insurance process/domain
• Qualification: Any graduate
• Skills: Strong understanding of insurance operations (life, health, general, etc.)
• Availability: Immediate joiners will be given preference
• Shifts: Willingness to work in rotational shifts, including night shifts

Interested candidate can come walk-in to WNS Viman Nagar office from 6th Oct 2025 to 10th Oct 2025 between 11:00 AM to 2 PM

We look forward to meeting talented professionals who are passionate about building a career in the insurance domain.

Responsibilities:

• Handle international calls with expertise
• Provide exceptional customer support globally
• Manage international customers via phone & email
• Maintain high standards of professionalism & accuracy
• Hi, I'm Shivangi, I'm currently hiring for International Voice Process – Customer Service. If you are interested, you can reach out to me via email or phone.
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• Contact
• New Location: 8th Floor, NSL Tech Zone, Plot No. 8, Sector -144, Noida, Uttar Pradesh