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Control & Assurance Advisor
Posted today
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company!
The role will be the part of The Finance Business & Technology (FBT) organization at bp is modernizing and digitizing finance activities. Within FBT, the Financial Planning and Analysis (FP&A) team plays a critical role in driving end-to-end process control and compliance. The FP&A team is instrumental in delivering best-in-class financial insights and analysis to support business decisions, while also chipping in to the standardization of our processes and driving operational perfection. By joining the FP&A team, you will be part of a group that brings additional value to bp through innovative financial strategies and solutions.
Business Entity:This role will sit within the Finance FP&A organization and will be accountable for delivering business planning and performance management and business collaboration support for specific Business/Functions.
Let me tell you about the roleA short, sharp and descriptive role summary – need to concisely tell the candidate what the role is, an outline of its objectives and how these objectives link in with bp’s overall strategy
The Control & Assurance (C&A) team is bp’s second line of defence. It is ultimately accountable for ensuring compliance with external requirements and assurance over BP’s internal control over financial reporting (ICFR). This includes quarterly due diligence, development and deployment of internal control policy, governance and risk management, and the annual management assessment for Sarbanes Oxley purposes. The agenda of strategic modernization and transformation overarches across all its scope. This role provides ample opportunities to drive bp’s ICFR strategic agenda, work across different bp businesses, and participate in end-to-end transformation projects across the company.
You will help us to:- Support group standard procedures by collaborating with and influencing senior collaborators in bp’s first line of defence and business and technology organizations
- Support the development of controls data analytics to continually modernize and digitize bp’s ICFR framework
- Work across the Control and Assurance team to drive convergence and standardization in control processes across bp.
The incumbent may be required to work under alternative shift arrangements at certain times of the year to ensure appropriate overlap hours with UK Time zones.
What you will deliver- Support design and development of segment control processes, policies, and tools where segment variations to Group is required, working closely with the Accounting Reporting and Control VP and senior leadership in the segment. The role will also collaborate with internal and external auditors.
- Operate agreed group and segment level control processes, including the quarterly Due Diligence program and related control processes
- Provide advice on control gaps that emerge including impact assessment, root cause analysis and delivery of remediation action plans
- Support segment policy implementation, provide policy mentorship and monitor compliance, including control analytics.
- Provide independent challenge to efficacy of business control operations and provide clear and practical control advice to collaborators, including in relation to business changes e.g. acquisitions.
- Identify and perform risk assessment on projects and process changes with an impact on financial reporting and/or controls. Lead and guide control owners in the execution of their accountabilities.
- Build and maintain a proactive partnership with business partners and business facing finance teams
- Must have educational qualifications : University degree and accounting qualification (CA, ACA, CPA, CIMA, ACCA, etc.) or MBA.
- Preferred education/certifications : University degree and accounting qualification (CA, ACA, CPA, CIMA, ACCA, etc.) or MBA.
- 8-10 years of relevant post degree experience in financial control, reporting or auditing (or similar) in an Oil and Gas business or experience in industries such as Retail, Asset-based business, Manufacturing, and Logistics
- Experience of driving transformation across finance or control processes
- Challenges existing ways of working and identifies quick wins and strategic solutions
- Digital skills including SAP knowledge, Power Bi, Power Apps etc. will be helpful.
- Strong impact, interpersonal and communication skills, maintains constructive working relationships. Ability to communicate, influence and challenge at different levels including VP/SVP levels.
- Strong organization, process, and governance mentality, and work towards perfection
- Proven ability to identify control risks within sophisticated processes and advise on actions to mitigate risk. Rapidly identifies key issues in a sophisticated situation – and makes the complex simple.
- Self-starter with shown capability to handle several priorities and with a proven track record of delivery
- Experience of driving transformation across finance or control processes
Why join our team?
At bp, we provide the following environment & benefits to you:
- Life & health insurance, medical care package
- Flexible working schedule
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: parental leave, bereavement and compassionate leave
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
If this role attracts you, apply now!
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Service Representative
Posted today
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
Job Purpose :-
At bp, we’re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.Key Accountabilities ?
Functional -
- Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
- Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
- Provide customer service via the internet, phone, fax and email to support activities including:
Account set-up, allocation and delivery issues.
Order processing and order fulfilment.
Sales order tracking.
Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.
- Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
- Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement ?
- Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
- Make recommendations on existing knowledge base documents and identify knowledge gaps.
- Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
- Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
- Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
Crucial Criteria & Key competencies ?
Education, Experience -
Graduation or equivalent
Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
Skills -
Must demonstrate a strong understanding of customers’ needs / behaviours.
Excellent written/oral communication skills and ability to build effective working relationships.
Strong time management and organisation skills.
Highly motivated.
Intermediate knowledge of MS Office application.
Experience using SAP and/or Siebel is an advantage.
Key competencies -
Inbound Document Management - 2
Sales Order Management - 2
Sales & Marketing Operations - 2
Data Management & Control - 2
Customer Service Delivery Quality - 2
Business & 3rd Party Systems Knowledge - 1
Influencing Ability & Negotiation - 1
Data Gathering & Analysis - 2
Value & Behaviours ?
- Be responsible for your success.
- Accountable for delivering innovative business outcomes.
- Seeks opportunities to improve and digitize process delivery.
- Adheres to safe and ethical work practices.
- Think big.
- Actively builds own knowledge, capabilities and skills for the future.
- Values partnership and collaborates to achieve results.
- Be curious.
- Willing to suggest new ways of working, processes and technologies.
- Ensures the delivery and improvement of digital solutions to benefit customers.
- Effortless customer experiences.
- Understands customer needs and delivers digital detailed self-service customer experiences.
- Digital first.
- Applies creative digital solutions to address problems.
Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our world-class team?
Come, join our bp team!
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Service Representative
Posted today
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
Job Purpose :-
At bp, we’re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.Key Accountabilities ?
Functional -
- Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
- Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
- Provide customer service via the internet, phone, fax and email to support activities including:
Account set-up, allocation and delivery issues.
Order processing and order fulfilment.
Sales order tracking.
Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.
- Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
- Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement ?
- Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
- Make recommendations on existing knowledge base documents and identify knowledge gaps.
- Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
- Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
- Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
Crucial Criteria & Key competencies ?
Education, Experience -
Graduation or equivalent
Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
Skills -
Must demonstrate a strong understanding of customers’ needs / behaviours.
Excellent written/oral communication skills and ability to build effective working relationships.
Strong time management and organisation skills.
Highly motivated.
Intermediate knowledge of MS Office application.
Experience using SAP and/or Siebel is an advantage.
Key competencies -
Inbound Document Management - 2
Sales Order Management - 2
Sales & Marketing Operations - 2
Data Management & Control - 2
Customer Service Delivery Quality - 2
Business & 3rd Party Systems Knowledge - 1
Influencing Ability & Negotiation - 1
Data Gathering & Analysis - 2
Value & Behaviours ?
- Be responsible for your success.
- Accountable for delivering innovative business outcomes.
- Seeks opportunities to improve and digitize process delivery.
- Adheres to safe and ethical work practices.
- Think big.
- Actively builds own knowledge, capabilities and skills for the future.
- Values partnership and collaborates to achieve results.
- Be curious.
- Willing to suggest new ways of working, processes and technologies.
- Ensures the delivery and improvement of digital solutions to benefit customers.
- Effortless customer experiences.
- Understands customer needs and delivers digital detailed self-service customer experiences.
- Digital first.
- Applies creative digital solutions to address problems.
Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our world-class team?
Come, join our bp team!
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Service Representative
Posted today
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness.
Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
Key Accountabilities
Functional
- Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
- Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
- Provide customer service via the internet, phone, fax and email to support activities including:
- Account set-up, allocation and delivery issues.
- Order processing and order fulfilment.
- Sales order tracking.
- Monitor supply outages and react accordingly for incoming and existing orders.
- Retail marketing programme information, policy and product fulfilment.
- Retail site experience complaints, fuel quality claims, site locator etc.
- Complaint resolution, identification and management of complaint root causes.
- Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
- Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement
- Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
- Make recommendations on existing knowledge base documents and identify knowledge gaps.
- Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
- Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
- Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
Essential Criteria & Key competencies
Education, Experience
- Educated to A Level standard or equivalent
- Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred.
Skills
- Must demonstrate a strong understanding of customers’ needs / behaviours
- Excellent written/oral communication skills and ability to build effective working relationships
- Strong time management and organisation skills
- Highly motivated
- Intermediate knowledge of MS Office application
- Experience using SAP and/or Siebel is an advantage
Key competencies
- Inbound Document Management - 2
- Sales Order Management - 2
- Sales & Marketing Operations - 2
- Data Management & Control - 2
- Customer Service Delivery Excellence - 2
- Business & 3rd Party Systems Knowledge - 1
- Influencing Ability & Negotiation - 1
- Data Gathering & Analysis - 2
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
Insurance Automation and AI Specialist
Posted 1 day ago
Job Viewed
Job Description
+ Bachelor's degree in Accounting or Finance, or equivalent practical experience.
+ 4 years of experience in finance or treasury.
**Preferred qualifications:**
+ Experience working with a public cloud platform including deploying and maintaining applications in a cloud-native environment, including familiarity with Google Cloud, BigQuery or working in Google Cloud infrastructure.
+ Ability to work with and create data sets (e.g. querying SQL), automation (Python) and visualization (R), and understanding of data used in Enterprise Risk Management and Insurance efforts.
+ Ability to work with data through techniques like data mining, data visualization, ML and AI.
+ Excellent program management skills, action-oriented with a focus on organization, attention to detail, and ability to multitask.
+ Excellent communication skills, including working with internal stakeholders.
In this role, you will be a key driver of our mission to make our team the most automated and AI-forward risk management team on the planet. You will be responsible for developing, supporting, and maintaining the next generation of AI-powered insurance systems, automation, and actuarial analyses for Alphabet's Business Risk & Insurance team.
Your work will involve providing critical analytics and insurance services-such as captive pricing, reserving, and broader risk assessments-while simultaneously developing code that infuses our insurance systems and processes with Google's cutting-edge AI.
Your analysis will directly inform strategic business decisions and shape Alphabet's global insurance strategy. The ideal candidate can dive deep into data, approaches problems with intense curiosity, and thrives on adapting to new information. A passion for automation, analytics and applying AI to solve complex, real-world problems is essential for success in this role.
**Responsibilities:**
+ Support and lead automation efforts to enhance the operational efficiency of Alphabet's Business Risk and Insurance team.
+ Develop and deploy models and AI-driven solutions to forecast risk, optimize insurance programs, and automate decision-making.
+ Automate data compilation and cleansing for Alphabet's global insurance renewals and support the maintenance and ongoing development of the internal insurance data warehouse and other systems.
+ Serve as the team's central expert on data and analytics, developing dashboards and communicating key risk metrics to stakeholders and management and collaborate with Google Cloud, Data Science, and Finance teams to integrate new technology into the Business Risk and Insurance team.
+ Research and evaluate emerging AI, automation technologies, and insurance tech trends to identify opportunities for continuous improvement and innovation.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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GBS Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Title:** US Voice Support Representative
**Location:** Pune, India
**Job Type:** Full-time
**Department:** Customer Service - UPS Logistics
**Shift Timing:** Aligned to US shift hours, as per process requirements.
**Job Description:**
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
- Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
- Understand customer needs and offer solutions that align with UPS Logistics' services and policies.
- Manage calls while maintaining a high standard of service.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Stay informed about UPS Logistics' products, services, and operational guidelines.
- Collaborate with internal teams to ensure prompt and effective issue resolution.
- Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
- Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
- Language Skills: Fluency in English with excellent written and verbal communication.
- Strong problem-solving capabilities and attention to detail.
- Ability to manage tasks independently and within a team environment.
- Proficiency in using voice support platforms, CRM tools, and other customer service software.
- Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.
**Preferred Qualifications:**
- Graduation and above.
- Experience in a call center.
- Familiarity with international BPOs.
- Ability to handle high volumes of call traffic effectively.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
GBS Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Title:** US Voice Support Representative
**Location:** Pune, India
**Job Type:** Full-time
**Department:** Customer Service - UPS Logistics
**Shift Timing:** Aligned to US shift hours, as per process requirements.
**Job Description:**
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
- Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
- Understand customer needs and offer solutions that align with UPS Logistics' services and policies.
- Manage calls while maintaining a high standard of service.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Stay informed about UPS Logistics' products, services, and operational guidelines.
- Collaborate with internal teams to ensure prompt and effective issue resolution.
- Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
- Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
- Language Skills: Fluency in English with excellent written and verbal communication.
- Strong problem-solving capabilities and attention to detail.
- Ability to manage tasks independently and within a team environment.
- Proficiency in using voice support platforms, CRM tools, and other customer service software.
- Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.
**Preferred Qualifications:**
- Graduation and above.
- Experience in a call center.
- Familiarity with international BPOs.
- Ability to handle high volumes of call traffic effectively.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
HC & Insurance Operations Associate
Posted 2 days ago
Job Viewed
Job Description
+ The candidate is responsible to read and understand the process documents provided by the customer.
+ Analyse the insurance request received from the customer and process as per standard operating procedures.
+ Stay up to date on new policies, processes, and procedures
+ Familiarize, navigate multiple client applications and capture the necessary information to process customer request.
+ Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
+ Organizing and completing tasks according to assigned priorities.
**Requirements for this role include:**
+ Candidate should have min 1year to 3 Years experience
+ Display good analytical skills
+ Should have basic insurance knowledge
+ Possess excellent communication skills
+ Should have typing speed with minimum 21WPM.
+ Ready to work in complete Night Shift.
+ Should be flexible & adopt to situations
+ Should extend support to the team during crisis period
+ Ready to relocate as per the business requirement.
+ Should be confident, aggressive and result oriented
**Preferences: -**
+ Ability to communicate (oral/written) effectively to exchange information with our client.
+ Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.