Explore insurance job opportunities across India. A variety of roles await, including insurance agents, brokers, underwriters, and claims adjusters, reflecting the sector's breadth. The insurance industry is experiencing strong growth, driven by increased awareness and economic development. 4,328 Insurance jobs in India
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
As the world and bp are changing, the Finance, Business & Technology (FBT) organization has a vital role to deliver business solutions that result in phenomenal outcomes for bp. Our mission is to build innovative solutions to transform BP, driven by encouraged people in a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people’s futures, end customer focused - enabled by our colleagues, culture, attitude and our values and behaviors.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness.
Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone-based enquiries.
Key Accountabilities and challenges:
Respond to premium customer orders, complaints, & queries in line with SLA’s, policy & procedures
Key point of escalation and issue resolution from all customer segments and omni-channel
Support current & future digital opportunities around live chat, chat bot, conversational AI, other digital automations, social media in line with Company strategy.
Find opportunities to improve Salesforce in addition to providing customer insights into business partners.
Build & maintain effective working relationships with all team members across FBT locally and our hubs, bp & Castrol.
Demonstrate winning customer service techniques such as empathy, patience, advocacy and conflict resolution and ability to diffuse advancing emotions.
Share customer insights from different ERPs with stakeholders and recommend solutions.
Seek opportunities to own, recommend & drive process improvement.
Own digital & process transformation & help drive implementation.
Ensure all procedures are relevant, have adequate controls in support of standard process & standardization & customer centricity.
Actively promote & encourage online services & products as part of the self-serve strategy.
Respond & adapt to organizational & operational changes by minimizing the impact on quality or customer experience.
Manage end-to-end order processing and fulfillment for Castrol, ensuring accuracy and efficiency.
Provide post-delivery support, addressing customer concerns and inquiries.
Investigate and resolve claims related to damaged products, ensuring fair and timely resolutions.
Track orders and provide proactive updates to customers.
Deliver outstanding customer service through calls and emails, ensuring a flawless experience.
Handle the entire customer journey, from order placement to after-sales service, ensuring satisfaction at every stage.
Essential Education & Experience:
Graduate degree or equivalent experience
Minimum of 3 - 5 years’ experience in a corporate customer experience environment
Demonstrated ability to interpret customer requirements, diagnose issues & identify solutions
Strong confident writing and communication skills plus practice active listening
Ability to work & learn collaboratively in a team environment.
Strong attention to detail, excellent organisation & time management skills
JDE & Salesforce CRM experience
Experience in stakeholder management & influencing outcomes
DESIRABLE CRITERIA
Fluent in English (Spoken and Written).
Able to work in AU Shift.
Ability to communicate with varying stakeholder levels within the organization, internal and external.
Good interpersonal presentation and communication skills required given diverse nature of operating landscape.
Excellent problem-solving skills, analytical skills and ability to think outside the box.
Personal time management skills and ability to meet individual and team deadlines.
Contractually and commercially risk adversely.
Experienced working in virtual teams, agile Ways of Working
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Senior Customer service representative
Posted 1 day ago
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to look after some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and chip in towards what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our extraordinary team?
Join our Finance Team and advance your career as a Billing Specialist
Role Purpose
The Billing Specialist implements standard, difficult and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact, define customer invoice requirements and resolve disputes. You are expected to support the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning.
Key Accountabilities
- Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, focus on customer requirements, and other sales and marketing offers
- Resolve billing disputes accurately and within prescribed service level targets
- Ready to work on email, chats and call to address customer queries
- Collaborate with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to capture information to ensure transactional accuracy
- Apply cause Investigation methodology for all billing errors to drive continuous improvement
- Participate in Investigation team that applies a data driven approach to identify specific problems to drive prevention opportunities
- Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
- Work closely with the Order Fulfillment team to assist in Order to Cash workflow
- Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales
- Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
- Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as
- Orchestrate the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables
- Assist in training distributors on use of financial tools
- Request and follow up on confirmation of delivery documentation when requested by distributors
Education and Experience
- Any Graduate with minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.
- 2 years’ experience using service center tools; CRM, SAP or JDE.
- Proficient PC skills (Microsoft Outlook & Excel, IRAS/ Cross link) including considerable keyboarding skills
- Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to successfully anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate establishing relationships and long-term mutual benefit
- Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, lead time and balance multiple priorities
- Team oriented – actively promote a coordinated/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its collaborators
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
HC & Insurance Operations Senior Rep.
Posted 1 day ago
Job Viewed
Job Description
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks an "BPO HC & Insurance Operations Sr Rep" to join our team in "Coimbatore".
**Client's business problem to solve?**
Our Client is one of Leading Health Plan in US providing services in Florida state, NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction
**Position's General Duties and Tasks**
**In these roles you will** **be responsible for:**
+ Review and process insurance claims.
+ Validate Member, Provider and other Claim's information.
+ Determine accurate payment criteria for clearing pending claims based on defined Policy and Procedure.
+ Coordination of Claim Benefits based on the Policy & Procedure.
+ Maintain productivity goals, quality standards and aging timeframes.
+ Scrutinizing Medical Claim Documents and settlements.
+ Organizing and completing tasks per assigned priorities.
+ Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
+ Resolving complex situations following pre-established guidelines
**Requirements for this role include:**
+ University degree or equivalent that required formal studies of the English language and basic Math
+ 6+ months of experience where you had to apply business rules to varying fact situations and make appropriate decisions
+ 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
+ 6+ months of experience that required prioritizing your workload to meet deadlines
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Adjudication claims and resolve for payment and Denials
+ Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process
+ Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations
+ Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
+ Organizing and completing tasks according to assigned priorities.
+ Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
+ Resolving complex situations following pre-established guidelines
**Requirements:**
+ 1-3 years of experience in processing claims adjudication and adjustment process
+ Experience of Facets is an added advantage.
+ Experience in professional (HCFA), institutional (UB) claims (optional)
+ Both under graduates and post graduates can apply
+ Good communication (Demonstrate strong reading comprehension and writing skills)
+ Able to work independently, strong analytic skills
**Required schedule availability for this position is Monday-Friday 5.30PM/3.30AM IST (AR SHIFT). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
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HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goals
+ Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
+ Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
+ Be a team player and work seamlessly with other team members on meeting customer goals
**Requirements for this role include:**
+ Both Under Graduates and Post Graduates can apply.
+ Excellent communication (verbal and written) and customer service skills.
+ Able to work independently; strong analytic skills.
+ Detail-oriented; ability to organize and multi-task.
+ Ability to make decisions.
+ Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
+ Demonstrate strong reading comprehension and writing skills.
+ Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
+ Ability to work in a team environment.
+ Handling different Reports - IGO/NIGO and Production/Quality.
+ To be in a position to handle training for new hires
+ Work together with the team to come up with process improvements
+ Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
+ Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**Requirements for this role include:**
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
+ Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
+ Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
+ Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
+ Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
**Preferences for this role include:**
+ 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
+ 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.
HC & Insurance Operations Associate
Posted 1 day ago
Job Viewed
Job Description
+ Process Adjudication claims and resolve for payment and Denials
+ Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process
+ Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations
+ Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
+ Organizing and completing tasks according to assigned priorities.
+ Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
+ Resolving complex situations following pre-established guidelines
**Requirements:**
+ 1-3 years of experience in processing claims adjudication and adjustment process
+ Experience of Facets is an added advantage.
+ Experience in professional (HCFA), institutional (UB) claims (optional)
+ Both under graduates and post graduates can apply
+ Good communication (Demonstrate strong reading comprehension and writing skills)
+ Able to work independently, strong analytic skills
**Required schedule availability for this position is Monday-Friday 5.30PM/3.30AM IST (AR SHIFT). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.