1,725 Hospitality & Tourism jobs in India

Chef

Premium Job
394xxx Surat ₹25000 - ₹30000 per month KiKoHospitality

Posted 4 days ago

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Job Description

Full time Permanent
Key Responsibilities

Hot Kitchen & Café Menu:

  • Prepare and serve a focused café-style menu, including:
    • Pastas (creamy, tomato-based, vegan options)
    • Artisan-style pizzas
    • Signature sandwiches (croissants, bagels, sourdough, buns, focaccia, etc.)
    • Toasts & open-faced breads with creative toppings
  • Maintain prep for quick service and freshness
  • Contribute ideas for weekly specials & seasonal items
  • Ensure quality, consistency, and café-style presentation

Bakery Expertise:

  • Develop and produce a range of artisanal French breads (baguette, sourdough, brioche, focaccia, etc.)
  • Create and test recipes for biscuits, cookies, and healthier baked options
  • Standardize recipes and SOPs for consistent results
  • Maintain hygiene, cost-efficiency, and production standards
  • Train and guide junior bakers (as the team grows)

Coffee Counter Duties:

  • Handle the coffee bar with basic barista skills
  • Prepare espresso-based drinks
  • Support the café’s fast-paced but cozy vibe by interacting with customers when needed
Ideal Candidate
  • 3+ years of experience as a chef (with at least 2 years in baking )
  • Previous experience in a café or bistro setting (minimum 1–2 years)
  • Skilled in both coffee-making and savory food preparation
  • Hands-on baker with knowledge of bread varieties
  • Organized, reliable, and able to multitask in a small-team environment
  • Flexible for both day & night shifts
  • Willing to travel (up to 25%) if required
Bonus Points If You Have:
  • Experience making croissants, bagels, and buns for sandwiches
  • A flair for vegan or fusion specials
  • Knowledge of food costing and stock management
  • Culinary degree/diploma in Baking or Culinary Arts (preferred but not mandatory)
  • Higher Secondary (12th pass) or above
  • Knowledge of Hindi (preferred)
Perks & Benefits
  • Creative freedom with the menu
  • Free meals & coffee during shifts
  • Cell phone reimbursement
  • Paid sick time & Provident Fund
  • Supportive, friendly work environment with flexible shifts

Company Details

Speciality coffee place where experience will matter and getting cozy vibes for both corporate and retail crowd. We are wanting to create a brand in Surat where hospitality really seeks in along with skills and knowledge. Ther concept is of small cozy cafe providing with good coffee, breads and desserts.
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Barista

Premium Job
394xxx Surat KiKoHospitality

Posted 4 days ago

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Job Description

Full time Permanent

Key Responsibilities

  • Prepare and serve high-quality coffee, espresso drinks, premium teas, and specialty beverages with consistency.
  • Maintain cleanliness, organization, and presentation across service stations and seating areas.
  • Engage with customers, learn their preferences, and provide personalized menu recommendations .
  • Prepare, reheat, and serve food items according to standards.
  • Grind, weigh, and package fresh coffee beans for retail customers.
  • Understand the basics of coffee: brew methods, roast levels, and flavor profiles .
  • Suggest beverages, roasts, and brewing equipment tailored to customer needs.
  • Handle payments, orders, and guest inquiries efficiently through the POS system.
  • Respond to guest questions, feedback, and complaints with professionalism.
  • Follow all café safety, hygiene, and food handling procedures .
  • Arrive on time, contribute to teamwork, and stay until shift completion.
  • Restock shelves, maintain merchandising standards , and keep retail displays neat.
  • Proactively diffuse potential customer service challenges.

Desired Skills & Qualities

  • Previous barista or food & beverage (F&B) service experience preferred (newcomers with a great attitude also welcome).
  • Strong customer service skills and a genuine passion for coffee culture.
  • Ability to work in a fast-paced environment and stand for long hours.
  • Flexible to work rotational shifts, weekends, and holidays during peak demand.
  • Team player with excellent communication skills.
  • Latte art skills a plus!

Compensation & Benefits

Salary: ₹15,000 – ₹25,000 per month

Benefits:

  • Free coffee and meals during shifts
  • Hands-on menu development experience with the founder
  • Supportive, positive work culture
  • Be part of an innovative café concept redefining Surat’s coffee scene

Schedule & Pay

  • Rotational shifts
  • Supplemental pay: Overtime + Performance bonus

Experience & Location

  • Minimum 1 year of barista or F&B work experience (preferred)
  • Must be able to commute to Surat, Gujarat (preferred)
  • Willing to relocate before starting work (preferred)

Company Details

Speciality coffee place where experience will matter and getting cozy vibes for both corporate and retail crowd. We are wanting to create a brand in Surat where hospitality really seeks in along with skills and knowledge. Ther concept is of small cozy cafe providing with good coffee, breads and desserts.
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Multi Property Hotel Manager-Courtyard by Marriott Kochi Airport & Port Muziris, Kochi, a Tribute...

Kochi, Kerala Marriott

Posted 6 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Courtyard by Marriott Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Manager Hotel Finance Services

IHG

Posted 6 days ago

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Job Description

**Role Purpose**
Provide financial, analytical and business planning support and advice to assigned business units (in Global Support Functions - Global Finance, Global HR, Global Corporate Services) to ensure their success in implementing the Company's and their functional strategic priorities. Provide short-term and long-term financial and business analyses to support the linkage of assigned business units to the Company's objectives. Work with senior management (up to SVP and VP level) to develop, support, and present business plans that drive results. Identify opportunities for improvement, gain buy-in from senior management, and implement changes to financial planning and reporting processes as needed.
**Key Accountabilities**
+ Provide project support to assigned business unit(s), including work-planning, research, analysis, presentation development and implementation support to address current operating issues, structures or policies.
+ Analyse operating, forecast and budget information for issues of concern regarding trends, competitive position, performance against strategic or tactical expectations, impact of changes in business environment, etc. Develop and utilize analytical tools to highlight critical concerns, and make appropriate recommendations based on findings. Summarize/prepare data for use in presentations to top management. Identify potential areas of opportunity for increased return on investment or efficiency of strategic planning/forecasting processes.
+ Work with key executives (up to EVP, SVP, VP level) in assigned business units to develop business plans and to coordinate budget issues with appropriate financial planning staff.
+ Develop appropriate performance and benchmark measures for global support functions. Work with executive staff in assigned business units to establish target performance levels and strategies for ongoing improvement of quality and efficiency.
+ Establish efficient financial planning and reporting processes. Provide report information, project tracking, and related data to senior management as needed or requested.
+ May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities.
**Key Skills & Experiences**
Education -
Accounting qualification, Bachelor's degree in Finance preferred, Business, Accounting, Economics or a related field of work, or an equivalent combination of education and work-related experience.
Experience -
5+ years progressive work-related experience in financial planning and analysis or management accounting, with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Work experience should include primary emphasis on management accounting, including business plan development and budgeting.
Technical skills and Knowledge -
+ Demonstrated financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information. Demonstrated ability to use the results of analysis to make effective strategic decisions
+ Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors and/or staff. Must be able to work effectively with senior managers, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
+ Demonstrated knowledge of financial statements, financial principles and the ability to convert them to use in the hotel industry.
+ Demonstrated knowledge of Microsoft Excel and PowerPoint.
+ Demonstrated Hyperion Essbase or Enterprise, or similar consolidation/reporting system experience strongly preferred.
+ Demonstrated PeopleSoft, or similar ERP system experience preferred.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Assistant Manager - Hotel Finance Services

IHG

Posted 6 days ago

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Job Description

**Role Purpose**
The role is to support management and drive financial process effectively for the assigned role and be a solution provider to team
**Key Accountabilities**
Responsible for delivery and supervision of the day-to-day operations
Support various accounting, reporting and tax initiatives across finance function.
Ensure adequate compliance support to avoid any risk by proactive validation and checks in process
**Key Skills & Experiences**
Education
Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience.
Major accounting qualification such as CA/CMA/CS preferred experience
Experience
6+ year of progressive work-related experience in accounting and finance
1+ year of demonstrated experience of people management.
Technical Skills and Knowledge
Sound communication skills: verbal and written.
Expert Knowledge of Generally Accepted Accounting Principles / IFRS / Local GAAP
Demonstrated knowledge and understanding of PeopleSoft/Essbase or other enterprise financial systems and Microsoft Office.
Sound understanding of the key policies impacting the process.
Sound clarity on Controls applicable to process
Ability to guide team by providing effective solutions through expert knowledge.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Guest Service Associate - Housekeeping

Chennai, Tamil Nadu Marriott

Posted 8 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Guest Experience Supervisor

Jaipur, Rajasthan Marriott

Posted 8 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Hotel Cleanliness Expert

Hyderabad, Andhra Pradesh Marriott

Posted 8 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Rooms Division Manager

Marriott

Posted 8 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Resort & Spa Himalayas, Khasra No 605 Narendra Nagar, Tehri Garhwal, Uttarakhand, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Team Leader-Front Office

Hyatt

Posted 8 days ago

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Job Description

**Description:**
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division
**Qualifications:**
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.
**Primary Location:** IN-GA-Bambolim
**Organization:** Grand Hyatt Goa
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BAM
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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