3,094 Hotel Management jobs in India
Stewards - Hotel Management
Posted today
Job Viewed
Job Description
Company Overview
Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting individuals with the right job opportunities. As a boutique firm with 2-10 employees, we offer personalized services to help candidates find roles that match their skills and aspirations. Discover more about us at gamuthrsolutions.com .
Job Overview
We are seeking enthusiastic Stewards to join our team in Hyderabad. This full-time, junior-level position requires candidates with 1 to 3 years of experience in hotel management. As a Steward, you will play a crucial role in ensuring smooth service operations and maintaining high standards of food and beverage services.
Qualifications and Skills
- Extensive knowledge of food handling protocols to ensure safety and quality at all times (Mandatory skill).
- Proven ability to arrange table settings correctly, enhancing guests' dining experience (Mandatory skill).
- Experience in dishwashing and maintaining cleanliness of kitchen and dining areas (Mandatory skill).
- Proficient in banquet setup to accommodate various events and customer needs with precision.
- Strong guest service skills to provide a welcoming and memorable experience for patrons.
- Expertise in buffet presentation ensuring aesthetically pleasing and organized food displays.
- Effective waste management techniques to minimize waste and promote sustainability.
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
Roles and Responsibilities
- Assist in the setup and breakdown of dining areas, ensuring readiness for service.
- Maintain cleanliness and organization of service stations and work areas.
- Ensure tables are properly set with appropriate tableware, ensuring consistent quality.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders to guests.
- Deliver excellent guest service by addressing any concerns or requests promptly and professionally.
- Support in inventory management and restocking of supplies as necessary.
- Adhere to health and safety regulations while handling food and beverages.
- Continuously seek ways to improve efficiency and service quality within the team.
Captains - Hotel Management
Posted today
Job Viewed
Job Description
Company Overview
G
Company Overviewamut HR Solutions, based in
With aCompany Overview
Gamut HR Solutions is>Gamut HR Solutions, based in Hyderabad, is a specialized firm dedicated to helping individuals nimble team of 2-10 employees, our company specializes in matching candidates find the right kind of job opportunities. With a small team with roles that suit their skills and career goals. For more information, visit our website here .
Job Overview
We are looking for a Junior services. More information about our services can be found on our website: Gamut HR Solutions .Gamut HR Solutions Hotel Management, based in Hyderabad
.
Job. The ideal candidate will have 1>Job Overview
We arestrong>
. This full-time position requires experience in seeking a Junior Captain
The Captains Hotel Management position is food and a Full beverage service in Hotel-Time,, guest Management for a full-time position Junior-level role based in Hyderabad. We are seeking candidates with a minimum of 1 to 3 relations, and customer service, as well as a strong understanding of hotel booking systems.
Qualifications and Skills
- Pro service,ficiency in The ideal candidate will food and have between 1 to 3 years of work experience and guest relations, and customer service will be beverage service skills.
- Qualifications and Skills
- Qualifications and high-quality delivery and satisfaction (Mandatory skill).
- Experience in guest relations, handling inquiries, andli>Proficiency in food and beverage Skills
- Experience with food and beverage service is a must to ensure the highest quality for guests resolving issues promptly (. (Mandatory skill)
- Strong guest relationsMandatory skill).
- Excellence in customer service, focusing on creating exceptional guest service is a must. Ensure quality service to enhance guest satisfaction experiences (Mandatory skill).
- Understanding of hotel booking systems to efficiently manage reservations and customer skills to enhance the overall experience of guests and handle inquiries efficiently. (Mandatory skill)
- Strong skills in guest relations to create a welcoming environment and address guest requirements.
Team leadership skills to - Exceptional guide and customer service skills are)
- essential to motivate staff towards delivering outstanding service.
- Proficient in customer>Ability to conduct staff training, enhancing their skills experience. (Mandatory skill)
- Experience with service with a focus on maintaining and improving guest satisfaction. (Mandatory skill)
- Knowledge of hotel>Effective>
- >Ability to lead skills to
- li>Ability to lead a team, inspire motivation, and
- and a harmonious workStrong communication achieve excellent service standards environment.
- <.
- Experience in staffli> skills toCompetence training to ensure team members are interact effectively with guests well-prepared for their roles.
- Proficient and team members.
- training to in time management to
- Roles and Responsibilities environment.
- adherence to hotel standards Exceptional communication skills.
- Strong>
- Oversee daily operations in the restaurant time management to ensure to interact seamlessly with smooth functioning guests and and guest satisfaction.
- alike. and meet reservations and
- Roles and Responsibilities
- Attention to detail with a proactive approach to identifying and solving preferences.
- potential issues before they escalate.
- Address guest inquiries and>
- Oversee the>
- Roles and Responsibilities complaints in a professional
- Over daily operations of the hotel's foodsee daily restaurant operations ensuring compliance manner to ensure resolution and beverage service to and satisfaction with service meet and exceed guest.
- Coordinate with kitchen staff to manage order times and special requests from guests.
- Supervise and guide staff to uphold quality and service standards consistently.
- expectations.
- Manage guest relations by promptly addressing their needs and resolving any issues that arise standards and guest satisfaction.
- Manage guest queries and complaints with a focus on maintaining high levels of customer service.
- Maintain>
- Facilitate effective communication between kitchen staff and front-of-house to ensure seamless operations.
- Conduct training sessions for staff to improve service
- Facilitate staff training sessions to maintain knowledge of events and new offerings.
- Monitor delivery and the highest operational efficiency.
- inventory levels to ensure that all necessary items level of
- Monitor and maintain cleanliness and tidiness customer service standards by monitoring service delivery and are stocked and ready for service.
- of the dining areas implementing improvements.
- Assist to enhance guest experience.
- Assist in inventory management to
- Maintain hygiene and safety standards as per industry regulations in managing hotel booking systems to ensure efficient guest check-in and ensure the availability of necessary supplies and equipment.
- to provide a safe dining environment check-out processes.<. Implement hotel policies and regulationsul> li> to maintain
- Lead and motivate the team to achieve service goals and foster a positive working environment.
- Contribute to team meetings and provide suggestions for improving operational processes and guest satisfaction.
- li>Coordinate staff
- training sessions to maintain high competency levels across all team members.
- Implement effective time management strategies to ensure all operations run smoothly and efficiently.
- Communicate effectively with all departments to ensure seamless hotel operations and guest satisfaction.
Stewards - Hotel Management
Posted 23 days ago
Job Viewed
Job Description
Company Overview
Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting individuals with the right job opportunities. As a boutique firm with 2-10 employees, we offer personalized services to help candidates find roles that match their skills and aspirations. Discover more about us at gamuthrsolutions.com .
Job Overview
We are seeking enthusiastic Stewards to join our team in Hyderabad. This full-time, junior-level position requires candidates with 1 to 3 years of experience in hotel management. As a Steward, you will play a crucial role in ensuring smooth service operations and maintaining high standards of food and beverage services.
Qualifications and Skills
- Extensive knowledge of food handling protocols to ensure safety and quality at all times (Mandatory skill).
- Proven ability to arrange table settings correctly, enhancing guests' dining experience (Mandatory skill).
- Experience in dishwashing and maintaining cleanliness of kitchen and dining areas (Mandatory skill).
- Proficient in banquet setup to accommodate various events and customer needs with precision.
- Strong guest service skills to provide a welcoming and memorable experience for patrons.
- Expertise in buffet presentation ensuring aesthetically pleasing and organized food displays.
- Effective waste management techniques to minimize waste and promote sustainability.
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
Roles and Responsibilities
- Assist in the setup and breakdown of dining areas, ensuring readiness for service.
- Maintain cleanliness and organization of service stations and work areas.
- Ensure tables are properly set with appropriate tableware, ensuring consistent quality.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders to guests.
- Deliver excellent guest service by addressing any concerns or requests promptly and professionally.
- Support in inventory management and restocking of supplies as necessary.
- Adhere to health and safety regulations while handling food and beverages.
- Continuously seek ways to improve efficiency and service quality within the team.
Captains - Hotel Management
Posted 23 days ago
Job Viewed
Job Description
Company Overview
G
Company Overviewamut HR Solutions, based in
With aCompany Overview
Gamut HR Solutions is>Gamut HR Solutions, based in Hyderabad, is a specialized firm dedicated to helping individuals nimble team of 2-10 employees, our company specializes in matching candidates find the right kind of job opportunities. With a small team with roles that suit their skills and career goals. For more information, visit our website here .
Job Overview
We are looking for a Junior services. More information about our services can be found on our website: Gamut HR Solutions .Gamut HR Solutions Hotel Management, based in Hyderabad
.
Job. The ideal candidate will have 1>Job Overview
We arestrong>
. This full-time position requires experience in seeking a Junior Captain
The Captains Hotel Management position is food and a Full beverage service in Hotel-Time,, guest Management for a full-time position Junior-level role based in Hyderabad. We are seeking candidates with a minimum of 1 to 3 relations, and customer service, as well as a strong understanding of hotel booking systems.
Qualifications and Skills
- Pro service,ficiency in The ideal candidate will food and have between 1 to 3 years of work experience and guest relations, and customer service will be beverage service skills.
- Qualifications and Skills
- Qualifications and high-quality delivery and satisfaction (Mandatory skill).
- Experience in guest relations, handling inquiries, andli>Proficiency in food and beverage Skills
- Experience with food and beverage service is a must to ensure the highest quality for guests resolving issues promptly (. (Mandatory skill)
- Strong guest relationsMandatory skill).
- Excellence in customer service, focusing on creating exceptional guest service is a must. Ensure quality service to enhance guest satisfaction experiences (Mandatory skill).
- Understanding of hotel booking systems to efficiently manage reservations and customer skills to enhance the overall experience of guests and handle inquiries efficiently. (Mandatory skill)
- Strong skills in guest relations to create a welcoming environment and address guest requirements.
Team leadership skills to - Exceptional guide and customer service skills are)
- essential to motivate staff towards delivering outstanding service.
- Proficient in customer>Ability to conduct staff training, enhancing their skills experience. (Mandatory skill)
- Experience with service with a focus on maintaining and improving guest satisfaction. (Mandatory skill)
- Knowledge of hotel>Effective>
- >Ability to lead skills to
- li>Ability to lead a team, inspire motivation, and
- and a harmonious workStrong communication achieve excellent service standards environment.
- <.
- Experience in staffli> skills toCompetence training to ensure team members are interact effectively with guests well-prepared for their roles.
- Proficient and team members.
- training to in time management to
- Roles and Responsibilities environment.
- adherence to hotel standards Exceptional communication skills.
- Strong>
- Oversee daily operations in the restaurant time management to ensure to interact seamlessly with smooth functioning guests and and guest satisfaction.
- alike. and meet reservations and
- Roles and Responsibilities
- Attention to detail with a proactive approach to identifying and solving preferences.
- potential issues before they escalate.
- Address guest inquiries and>
- Oversee the>
- Roles and Responsibilities complaints in a professional
- Over daily operations of the hotel's foodsee daily restaurant operations ensuring compliance manner to ensure resolution and beverage service to and satisfaction with service meet and exceed guest.
- Coordinate with kitchen staff to manage order times and special requests from guests.
- Supervise and guide staff to uphold quality and service standards consistently.
- expectations.
- Manage guest relations by promptly addressing their needs and resolving any issues that arise standards and guest satisfaction.
- Manage guest queries and complaints with a focus on maintaining high levels of customer service.
- Maintain>
- Facilitate effective communication between kitchen staff and front-of-house to ensure seamless operations.
- Conduct training sessions for staff to improve service
- Facilitate staff training sessions to maintain knowledge of events and new offerings.
- Monitor delivery and the highest operational efficiency.
- inventory levels to ensure that all necessary items level of
- Monitor and maintain cleanliness and tidiness customer service standards by monitoring service delivery and are stocked and ready for service.
- of the dining areas implementing improvements.
- Assist to enhance guest experience.
- Assist in inventory management to
- Maintain hygiene and safety standards as per industry regulations in managing hotel booking systems to ensure efficient guest check-in and ensure the availability of necessary supplies and equipment.
- to provide a safe dining environment check-out processes.<. Implement hotel policies and regulationsul> li> to maintain
- Lead and motivate the team to achieve service goals and foster a positive working environment.
- Contribute to team meetings and provide suggestions for improving operational processes and guest satisfaction.
- li>Coordinate staff
- training sessions to maintain high competency levels across all team members.
- Implement effective time management strategies to ensure all operations run smoothly and efficiently.
- Communicate effectively with all departments to ensure seamless hotel operations and guest satisfaction.
Hotel Management Executive Fresher
Posted today
Job Viewed
Job Description
Experience
0 - 1 Years
No. of Openings
15
Education
12th Pass, 10th Pass, Any Bachelor Degree
Role
Hotel Management Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata
Guest Services Associate- Front Office
Posted 1 day ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Associate - Front Office
Posted 1 day ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Chandigarh, Plot no 06, Sector 35B, Dakshin Marg, Chandigarh, Chandigarh UT, India, VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Services Associate - Front Office
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Officer - Front Office
Posted 8 days ago
Job Viewed
Job Description
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division
**Qualifications:**
Diploma/qualification in Hospitality or Tourism Management
**Primary Location:** IN-KL-Trivandrum
**Organization:** Hyatt Regency Trivandrum
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** TRI
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Services Associate - Front Office
Posted today
Job Viewed
Job Description
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.