1,226 Hotel Management jobs in India

• Oversee day-to-day operations of assigned hotel and resort properties, ensuring high standards of service delivery.
• Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, mentor, and develop a team of property managers and operational staff across multiple locations.
• Ensure compliance with all health, safety, and regulatory standards.
• Develop and maintain strong relationships with vendors, suppliers, and local authorities.
• Implement and monitor key performance indicators (KPIs) to track operational performance.
• Drive initiatives for continuous improvement in all aspects of hotel operations.
• Collaborate with marketing and sales teams to support business development efforts.
• Respond effectively to guest feedback and resolve operational issues promptly.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel and resort operations management.
• Proven track record of successfully managing multiple properties or large-scale hotel operations.
• Strong understanding of hospitality industry trends, best practices, and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• Demonstrated ability to drive operational excellence and achieve financial goals.
• Strong problem-solving and decision-making abilities.
• Ability to manage and motivate a remote team effectively.
• Willingness to travel occasionally for site visits and client meetings if required.

Job Title: Guest Service Associate (GSA)

Department: Food & Beverage Service

Location: Mumbai (Various Outlets – China Bistro, Glocal Junction, and other Foodlink brands)

Company: Foodlink F&B Holdings India Ltd.

Job Summary:

The Guest Service Associate is responsible for providing excellent customer service to guests in the restaurant, ensuring their dining experience is memorable, comfortable, and up to the company’s standards. The GSA plays a key role in maintaining the restaurant’s service quality, cleanliness, and guest satisfaction.

Key Responsibilities:

• Greet guests warmly and assist them with seating arrangements.
• Present menus, take accurate food and beverage orders, and ensure timely service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Ensure tables are properly set up and the dining area is clean and organized.
• Serve food and beverages in a courteous and professional manner.
• Check with guests to ensure satisfaction with each course and overall service.
• Handle guest complaints and feedback politely, escalating to supervisors when necessary.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Assist in clearing tables, resetting for the next guests, and maintaining hygiene standards.
• Follow all company policies, SOPs, and hygiene/safety procedures.

Qualifications and Experience:

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• Diploma or certification in Hotel Management or F&B Service preferred.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and guest-focused approach.
• Ability to work in a fast-paced environment and flexible with shift timings.

Key Skills:

️ Guest Handling & Service

Communication & Interpersonal Skills

• Oversee the daily operations of the front desk and guest services department.
• Manage, train, and motivate the front desk team to ensure exceptional service delivery.
• Handle guest inquiries, complaints, and special requests efficiently and courteously.
• Ensure all guests receive a warm welcome and attentive service throughout their stay.
• Develop and implement standard operating procedures for front-office operations.
• Manage room inventory, reservations, and check-in/check-out processes.
• Coordinate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experience.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Maintain high standards of appearance and professionalism for the front desk area.
• Manage and reconcile daily cash and credit card transactions.

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 3-5 years of experience in front-office management or guest services within the hospitality industry.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle stressful situations calmly.
• Familiarity with hotel management software (PMS systems).
• Excellent communication skills in English and local languages.
• Adept at managing reservations and guest expectations.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts, including weekends and holidays.

• Oversee all daily front office operations, including check-in/check-out, reservations, and guest inquiries.
• Manage and train the front desk, concierge, and bell desk teams, ensuring adherence to service standards and procedures.
• Implement and maintain high standards of guest service, proactively addressing and resolving guest concerns and complaints.
• Develop and execute strategies to enhance guest satisfaction and loyalty.
• Monitor operational performance, identify areas for improvement, and implement corrective actions.
• Manage room inventory and occupancy rates in coordination with the revenue management team.
• Ensure the smooth and efficient handling of all guest requests and special arrangements.
• Prepare daily, weekly, and monthly reports on front office performance and key metrics.
• Collaborate with other departments, such as housekeeping and F&B, to ensure seamless guest experiences.
• Maintain a professional and welcoming atmosphere throughout the lobby and reception areas.
• Handle cash, credit card transactions, and reconcile daily accounting reports.
• Stay abreast of industry trends and best practices in hospitality management.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Uphold the company's brand standards and values at all times.

• Minimum of 3-5 years of experience in a supervisory or management role within the hospitality industry.
• Proven track record in guest relations and service delivery.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and decision-making capabilities.
• Proficiency in hotel management software (PMS) and standard office applications.
• A degree or diploma in Hotel Management or a related field is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Impeccable grooming and presentation standards.
• Fluency in English and local languages is essential.
• Passion for delivering outstanding customer service and exceeding guest expectations.