13,577 Fmcg jobs in India

**About the Role:**
**Grade Level (for internal use):**
07
**Client Services/Customer Care Support Specialist**
**Description:**
The Customer Support Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to a measurable increase in customer satisfaction and enhanced business value.
You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:
+ Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs
+ User management and customer onboarding
+ Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
+ Answering queries about permissioning from colleagues and third-party data providers
+ Develop specialist status and thorough expertise in an assigned product area. Become a "go-to" person for that product to support customers and internal staff queries
+ Act as the point person on product operational changes through scheduled product meetings
+ Provide weekly product, support and project-based status updates at departmental meetings
+ Assist with the creation and maintenance of CST processes and documentation to ensure the efficient running of the team
+ Identifying and escalating calls as needed to the appropriate level 2 support units
+ Continually innovate and fine-tune the service desk system and reports to maximize its efficiency
+ Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required
**Required Skills/Characteristics:**
+ Flexible to work in fixed US shift hours, inclusive of India Bank holidays
+ Strong communication and interpersonal skills - both verbal and written
+ Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail
+ Ability to learn quickly and multitask
+ Strong MS Excel skills
+ Effective analytical and troubleshooting skills
+ Flexible and reliable, able to adapt to changing situations
+ Team player, able to spot where help is required and is able to deliver help, coaching and training to other team members globally
+ Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales, and is able to discern the need for urgency from unnecessary rush
+ Customer-facing phone experience
**Preferable Skills/Characteristics:**
+ Work experience, either directly with the public or on a dedicated support desk
+ Experience of financial services technology and/or market data experience
+ Interest in financial markets
+ Experience with a call management system
+ Salesforce.com experience
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

I. Job Summary
To perform intermediate level tasks / activities related to the process / business the employee is aligned with.
II. Essential Duties and Responsibilities
+ Understands business fundamentals and standard operating procedures
+ Maintains professional and productive relations and communications with internal customers.
+ Follows standard procedures and introduces all new procedures into daily routine.
+ Meets or exceeds individual productivity requirements.
+ Resolves problem invoices with the highest degree of urgency.
+ Returns or resolves quality control issues in problem queues.
+ Generate reports, create MIS for the related role if advised.
+ Meets or exceeds individual productivity requirements as laid down by the managers.
+ Other duties may be assigned as needed by supervisor / manager.
III. Qualifications
A. Required Qualifications
+ Any graduate can apply.
B. Preferred Qualifications
+ 1 year or more experience can be considered.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
+ Repetitive Motions
+ Eye/Hand/Foot Coordination
+ Sitting
+ Talking
+ Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Title: Assistant Brand Manager - Lakme Colors (Designation may differ based on candidature fitment)
Work Location: Mumbai HQ
Function/BU: Beauty & Wellbeing, Marketing
The Assistant Brand Manager will be responsible for driving Lakme Cosmetics' social media presence and executing influencer marketing campaigns to build brand love, high organic engagement, and consideration. They will work closely with internal brand stakeholders, social media agencies, and Influencer marketing partners to deliver high-quality, on-trend, and impactful content across platforms.
KEY RESPONSIBILITIES:
+ Social Media Management - Lead and co-partner with social media agency to conceptualize and execute content calendars across Lakmé's social platforms, ensuring alignment with brand campaigns, culture, communities, and trends.
+ Influencer Partnerships - Identify, onboard, and manage relationships with creators (from micro to celebrity) to deliver effective collaborations for quarterly JTBDs.
+ Campaign Execution - Drive campaign management (briefing, content review, approvals, go-live, performance tracking).
+ Analytics & Optimization - Leverage analytics platforms like Traackr, Adfluence, Google Trends, and more to track category conversations, social metrics, and recommend optimizations.
+ Trend Spotting & Innovation - Stay updated on beauty, pop culture, and social media trends to create fresh, relevant, and engaging content strategies.
PREFERRED SKILLSETS:
+ Social media & Content Fluency - Healthy platform understanding of Instagram, YouTube, Pinterest, and emerging platforms, with an eye for beauty content and cultural trends.
+ Influencer Marketing Expertise - Ability to identify the right creators, conceptualize campaign partnerships, and manage campaigns end-to-end.
+ Analytical & Executional Rigor - Comfortable with campaign data, tracking KPIs, and ensuring flawless, detail-oriented execution.
Job Category: Marketing
Job Type: Full time
Industry:

PERMANENT WORK FROM HOME OPPORTUNITY ! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST (Shift allowances are applicable) CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines)
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
+ Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.)
+ Document all relevant information related to customer requests in an organized fashion.
+ Regular and predictable attendance for the designated shift may include rotating holiday support.
+ Educate customers to help them gain value from our suite of products.
+ Build rapport with our customers and drive high customer satisfaction.
+ Follow department and Enverus processes and procedures.
+ Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs).
+ Collaborate with team members and proactively participate in team discussions.
+ Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps.
+ Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.
+ Provide updates to customers on outstanding issues that have yet to be resolved.
ROLE COMPETENCIES AND SKILLS
+ Enjoy working with people-kind and patient demeanour. Comfortable talking to the older demographic
+ Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring.
+ Self-disciplined, resourceful, proactive, and productive.
+ Comfortable working in a fast-paced, changing environment
+ Excellent written and verbal communication in English.
+ Leverages Customer Service expertise to effectively resolve client inquiries.
+ Proven ability to work under pressure to take action and achieve results.
+ Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively.
+ Handles quick context changes and can multitask.
+ Understand balance between quality and quantity.
+ Proficiency in resolving both internal and external conflicts professionally.
+ Thrives in team environments and contributes to group discussions.
+ Demonstrates resilience through a positive approach to change and challenges.
+ High level of self-awareness, problem-solving skills and self-regulation.
DAY-TO-DAY ACTIVITIES
+ Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly.
+ Manage open cases from the personal queue and ensure the proper follow-up protocols are met.
+ Review and update escalated issues by using Salesforce and Jira platforms.
+ Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed.
+ Help customers with general data or product questions
+ Respond to email and web form inquiries within the established parameters.
+ Assist other team members with their queue is follow-ups need to be completed.
+ Handle emails to troubleshoot customers' issues via our available platforms (Salesforce, Five9).
+ Ad hoc tasks.
COMPETITIVE PROFILE
+ 3+ years experience in application support roles or similar client-facing roles.
+ Bachelor's Degree (Information Technology background preferred)
+ Strong, advanced understanding of Microsoft Applications, especially Excel
+ Industry experience or an industry degree is a plus.
+ Understanding how CRM systems work will be an advantage E.g., Salesforce
+ Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus.
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

#TMICC
Job Title: Brand Manager (Brand Building)
Reports to: Marketing Manager
Location: Mumbai HO
Why we exist?
We believe life tastes better with Ice Cream. We exist to bring the power of ice cream to more people, in more places, in new and unexpected ways. As our founder Mr Wall's already said in 1922, 'By taking pleasure seriously". We truly embody this and are creating the world's largest IC company to accelerate these extraordinary ice cream experiences for more people around the globe.
About the company: Unilever, world's 3rd largest CPG company with revenues of $60mn, has announced the spinoff of its Ice cream business group and form an independent company. Ice cream as a business system has very different character & a distinct business system when compared to other Unilever categories as it requires a dedicated cold chain GTM, it's an impulse category and needs larger distributive and multichannel OOH footprint, needs agility to manage seasonality and rigour in front end execution.
This bold move leads the creation of an iconic pure play ice cream company "MAGNUM IC Company" which operates in 85 countries with a revenue of $.5bn globally, the global business is headquartered in Amsterdam. Magnum IC company houses world's most iconic brands like Magnum / Ben & Jerry, Cornetto, Breyers , Walls and Grom. This separation gives us boost to accelerate fast in the highly attractive 1 trillion snacking and refreshment industry, growing consistently globally.
Magnum IC Company in India: In India, Kwality Wall's (brand of Hindustan Unilever) is a large IC business with national presence. The HUL board has approved the demerger of Kwality Walls India business as a separate listed entity. Hence KWIL will be 100% part of the Magnum IC company with its India head office in Mumbai.
The Role at Hand: Key responsibilities which the role holder will be expected to deliver
Job Purpose: We are looking for a driven, proactive, and organised Assistant Brand Manager to work on the Brand Building mandate within the India Ice Cream team of the world's largest Ice Cream company. This role collaborates with a cross-functional team of stakeholders to deliver short term and long-term performance of the brand. The brand building role is responsible for the delivery of in-year targets across internal revenue and bottom line, alongside external market share, penetration and brand power growth by leveraging 3 of the 6Ps - Price, Place and Promotion. You'll work across a range of varied and exciting brand projects, from our big bet advertising campaigns through to building a standout brand experience across various channels.
Key Responsibilities:
+ Support the development of the Integrated Business Plan of the assigned brand portfolio.
+ Lead ongoing analysis and review of consumer, category, channel/customer and competitive information to assess brand performance and identify growth opportunities.
+ Monitor top line, bottom line and key indicators of brand performance of the brand. Recommend solutions and implement improvements to meet annual targets.
+ Lead a multi-functional team to implement brand plans and monitor the performance of the plans.
+ Partner with external agencies to lead activations, advertising, content and budget planning for deploying the brand's marketing plan.
+ Build a productive relationship with customer development/sales team, CMI, finance, supply and chain to manage the brand's day-today operations.
+ Build launch plans and customer sell-in plans for innovations.
Experiences & Qualifications
- MBA/master's degree from Tier 1 B-School
- Overall years of experience should be at least 1-3 years of work experience in sales/marketing.
- Technical aptitude and agility to learn web-based tools
- Looking for talent with - an ownership mindset, passion, and agility.
Leadership Behaviours: Should "meet or exceed expectations" on the Standards of Leadership behaviours:
+ Purpose & Service: Works from purpose for the good of others.
+ Personal Mastery: Always brings their best self.
+ Agility: Constantly curious & courageous.
+ Business Acumen: Generate value in Channels & Customers.
+ Talent Catalyst: Develops & magnifies the power of people.
+ Consumer Love: Creates better futures for our consumers every day.
+ Passion for High Performance: Inspires the energy needed to win and grow
Are you up for this exciting challenge?
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Job Category: Marketing
Job Type: Full time
Industry:

Senior Engineer, Technical Support - 1:1 Customer Engagement
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 4 to 9 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
+ 4+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SJ1
Job ID: 22281
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

**Minimum qualifications:**
+ Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ Master's degree or MBA.
+ 7 years of experience using data analysis to drive decision making.
+ 7 years of experience building relationships with stakeholders or clients.
+ Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
+ Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with a range of stakeholders.
**Responsibilities:**
+ Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.
+ Drive impact for Google via reducing customer effort, improving operations effectiveness, increasing efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.
+ Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.
+ Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**Minimum qualifications:**
+ Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ Master's degree or MBA.
+ 7 years of experience using data analysis to drive decision making.
+ 7 years of experience building relationships with stakeholders or clients.
+ Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
+ Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with a range of stakeholders.
**Responsibilities:**
+ Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.
+ Drive impact for Google via reducing customer effort, improving operations effectiveness, increasing efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.
+ Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.
+ Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: