6,823 Fmcg jobs in India

Virtual Customer Support Associate - Uttar Pradesh, India

Lucknow, Uttar Pradesh Amazon

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Virtual Customer Support Associate - Uttar Pradesh, India
Job ID:
250119572 |
**Role:** Virtual Customer Service Associate
**Job Type: Contractual**
**Location:** Work from home in Uttar Pradesh
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
What strengths will you bring?
+ Hard-working, articulate, and detail-oriented
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Medical insurance
+ Pension plan
+ Internet allowance
+ Lifestyle benefits and retail discounts through our Amazon Extras program
+ Expert training and ongoing opportunities to learn more and develop your skills
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
_Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build._
_Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Have the right to work in India
+ Strong communication skills in English (both written and oral fluency)
+ The availability to work varying shifts from Monday to Sunday within the operating hours
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
+ You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
+ From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI).
_hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity._
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Principal Engineer, Technical Support - 1:1 Customer Engagment

Pegasystems

Posted 1 day ago

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Principal Engineer, Technical Support - 1:1 Customer Engagment
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 6 to 9 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
+ 4+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SJ1
Job ID: 22281
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
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Customer Support Engineer Analyst

Uttar Pradesh, Uttar Pradesh GE Vernova

Posted 1 day ago

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**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
**Job Description**
**Roles and Responsibilities**
+ Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
+ Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
+ Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
+ May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
+ A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
**Required Qualifications**
+ B.E. / B. tech/ Engineering Graduate
**Desired Characteristics**
+ Strong oral and written communication skills. Ability to document, plan, market, and execute programs with 2 to 5 years experience.
+ Good understanding of Project Lifecycle, IT system
+ Basic understanding of SCADA systems, functionalities and architecture
+ Project co-ordinations and T&C, understanding of Revenues and Invoicing
+ Confidence with customer facing roles
+ Open to travelNote: **To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Brand Manager - Animal Nutrition

Bengaluru, Karnataka Cargill

Posted 2 days ago

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**Job Purpose and Impact**
The Brand Specialist Animal Nutrition will apply general marketing knowledge and skills to implement brand strategy, positioning and activations for the company and specific brands in the business. In this role, you will apply specific brand and marketing strategies for the brand to deliver go to market activities in alignment with the master brand strategy. You will execute moderately complex brand plans and programs in alignment with other cross functional and marketing teams and partner with business teams to create demand and optimize the brand performance, experience and reputation with the customers.
**Key Accountabilities**
- Execute a moderately complex brand strategy, initiatives and activations for the brand in alignment with broader goals of products, categories, channels and integrated marketing initiatives to support demand generation.
- Work with the business and global brand team to help define branding to build brand equity and reputation in alignment with the company's master brand strategy and guidelines.
- Create brand positioning and messaging for products and solutions that represent the company's brand architecture.
- Develop printed and digital branded materials including brochures, collateral, presentations, event materials, product packaging designs and websites to ensure design and content are aligned with the company's master brand strategy and guidelines.
- Partner to develop and implement value propositions that align with the brand promise and ambition and support selling and customer engagement strategies to communicate brand values effectively.
- Perform moderately complex analysis of key brand health measures to understand brand drivers and support brand efficacy.
- Collaborate with broader marketing teams to execute the innovation roadmap for the business, incorporating and aligning with the brand value proposition for customers to deliver on business goals.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned.
**Qualifications**
Minimum Qualifications
- Graduate in any discipline.
- Years of experience: At least 4 years, with a minimum of 3 years in leading marketing/branding activities in the B2C sector, preferably FMCG, MBA/Diploma is an added advantage.
Preferred Qualifications
- Bachelors in Veterinary Sciences. Masters in Veterinary Science is an added advantage.
- At least 3 years of experience in leading marketing/branding activities for the animal nutrition portfolio.
**Disclaimer**
Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud
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Sr Analyst Customer Process & Support Voice

IHG

Posted 2 days ago

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**Role Purpose**
Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation.
**Key Accountabilities**
+ Responsible for the collections process to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
+ Develop & maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided
+ Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as & when required
+ Accurate & correct statement, reports & data is provided to internal & external customers within time lines assigned
+ Responsible for timely responses to internal & external customers
+ Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed
+ Backup plan during leaves and assisting other members during the leaves - Ensuring all reports, queries are addressed as per timelines
+ Ensuring other portfolios & responsibilities are managed as and when asked or assigned upon
**Key Skills & Experiences**
+ Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
+ Experience A minimum of 2-3 years work related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Technical Skills and Knowledge
+ Effective team player with a Positive attitude & proactive approach
+ Ability to influence and negotiate resulting in positive customer payment decisions
+ Demonstrated effective/strong verbal and written communication skills
+ Demonstrated proficiency in recognizing & resolving problems or inconsistencies in transactions and systems
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Specialist Customer Process & Support

IHG

Posted 2 days ago

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**Role Purpose**
Manage customer calls/emails by providing support for the Companies financial systems and approved information technology releases and products Ensures problem resolution and or escalation for all related calls/emails in an accurate and timely fashion Provide support and maintenance of the Users Security on banking, Clarity, PeopleSoft, Ariba, Smart-pay Performing various key, routine activities and supports during Month ends Follow appropriate accounting policies and procedures in accordance with Service Level Agreements
**Key Accountabilities**
+ Receive incoming inquires from internal and external customers regarding financial transactions, information technology, banking, Clarity, PeopleSoft, Ariba, Smart-pay user access administration Ensures inquiries are responded to within SLA guidelines
+ Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers
+ Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements
+ Research and resolve system or security related issues & escalate them to other process areas for problem resolving
+ Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions
+ Maintain reports/trend analysis for the process Required to maintain and update the training documents
+ Ensure documents are loaded onto Merlin promptly
+ Need to be trained in all regions
+ Need to be SME for any new/existing project or area within CPS
+ Should be able to work with minimal supervision
+ Should have sound Process Knowledge
+ Completes other responsibilities as assigned
**Key Skills & Experiences**
Education -
B Commerce Graduate or Post Graduate
Experience -
24 to 72 months of work experience preferred in the relevant domain
Deadline driven
Technical Skills and Knowledge -
+ Understanding of ERP like PeopleSoft, preferred
+ Flexibility & ready to work in 24*5 working environment
+ Demonstrated basic understanding of accounting fundamentals and principles
+ Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
+ Knowledge of Microsoft Office
+ Track record in providing outstanding and unparalleled customer service
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Specialist- Customer Technical Support

Mumbai, Maharashtra Danaher Corporation

Posted 2 days ago

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Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Specialist- Customer Technical Support for Beckman Coulter Diagnostics is responsible for providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team. The goals of his/her activities are to help to create and maintain a high level of customer satisfaction and a good company image.
This position is part of the Technical Excellence Center located in Mumbai and will be Onsite, based in Mumbai. At Technical Excellence Center, our vision is to ensure quick response to our valued customers through tele support to resolve their queries and relentlessly delivering solutions through technology advancement to improve uptime and turnaround time of equipment.
You will be a part of the Technical Excellence Center team and report to the Lead - TEC responsible for responding to customer calls in a timely manner, identifying and escalating priority issues as per customers specifications, providing technical support to the customers and resolving the technical and application issues. If you thrive in an amazing and multifunctional role and want to work to build a world-class Customer Service Support organization.
In this role, you will have the opportunity to:
+ Provide timely and effective technical and application support to customers, ensuring resolution of issues related to Beckman products. Perform telephonic troubleshooting, maintenance, software updates, and necessary product modifications as required. Undergo cross-functional training to gain proficiency in both service and application aspects of Beckman instruments. Deliver second-level technical support and escalate or redirect complex issues to appropriate expert resources when necessary. Respond to customer inquiries, accurately assess their needs, and determine the most effective resolution path.Adhere strictly to standard operating procedures and company-defined service protocols. Resolve technical problems efficiently to maintain high fix-rate targets and ensure customer satisfaction.
+ Leverage advanced clinical laboratory knowledge and hands-on experience to support complex escalations and perform in-depth troubleshooting. Monitor, collect, and analyze customer complaint data to identify trends and drive continuous improvement in customer satisfaction.
+ Effectively prioritize tasks and manage time to meet critical deadlines in a dynamic support environment.
+ Apply logical thinking and creative problem-solving to facilitate swift and effective issue resolution. Utilize customer interaction data and feedback to implement service enhancements and strengthen customer relationships.
+ Handle internal and external conflicts professionally, turning challenges into opportunities for process and service improvement. Demonstrate strong team spirit by actively collaborating with peers, sharing knowledge, and supporting colleagues to achieve common goals and ensure seamless service delivery.
The essential requirements of the job include:
+ Education: Biomedical/ Electronics/Instrumentation. M.Sc./BE/B. Tech
+ Experience: Minimum 2-3 Years Experience in IVD Service, application or Clinical Laboratory.
+ Essential Skills: Good Computer Skills on Word, Excel, Power Point is a must.
+ Possess good telephonic troubleshooting, demonstrating excellent phone etiquette and clear communication.
+ Strong proficiency in spoken English and Hindi is essential for effective customer communication. The ability to communicate at least one or more additional regional language is a valuable advantage.
It would be a plus if you also possess previous experience in:
+ Field service/ Application in Biochemistry, Immunology, Hematology.
+ Working experience as Phone support specialist.
+ Working as Lab technologist in Hospital.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Brand Sales Manager

Mumbai, Maharashtra IBM

Posted 3 days ago

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**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Your primary responsibilities will include:
* Team leadership and development:
* Build, Mentor and manage a high performing sales team
* Inspire and motivate the team to exceed sales targets while fostering a culture of accountability, innovation and excellence
* Identify and develop talent within the ream to ensure continuous growth and succession planning
Sales strategy and execution:
* Develop and execute a strategic sales plan to drive revenue growth within the automation portfolio for large conglomerates and banks
* Collaborate with the extended coverage and consulting teams to create compelling value propositions tailored to client needs
* Own and deliver monthly, quarterly and annual sale targets
Customer and stakeholder engagement:
* Build strong relationships with key stakeholders across clients, including c-suite executives to position IBM as a truster advisor.
* Represent the Automation portfolio at industry events, client engagements and strategic discussions
Collaboration and cross Functional leadership:
* Work closely with IBM's extended ecosystem including consulting, technical, product, ecosystem teams to maximize pipeline efficiency and deal closures
* Ensure seamless collaboration with coverage teams to maximize efficiency and deal closures
Pipeline Management and Reporting:
* Ensure accurate forecasting, pipeline management and reporting of sales activities
* Leverage insights and analytics to identify trends, adjust strategies, and capitalize on new opportunities
**Required technical and professional expertise**
* 20 years of experience selling software or applications software.
* Minimum 7+ years of experience in selling Automation Solutions like - (cloud, integration tools, container, Application performance management, Aiops, Finops, application modernization, API)
* Experience working with partners in complex implementation projects, including global system integrators and packaged software vendors.
* People Management Experience Preferred
* Ability to work with sales engineers and customer's technical leads to understand existing software estate Identify Business pain points and build business cases for proposed solution.
* Experience with Complex Solution selling and commercial and legal negotiations skills working with procurement, legal, and business teams.
* Ability to leverage C-level relationships with executives.
**Preferred technical and professional experience**
NA
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Senior Customer Support Engineer - PUNE

Kolkata, West Bengal Danaher Corporation

Posted 3 days ago

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Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Pune, Maharashtra.This position is part of the Service department located at Pune and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe. You will be a part of the West Service Team and report to the State Service Manager -Maharashtra region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization-read on. In this role, you will have the opportunity to:1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards. The essential requirements of the job include:
+ Must be an Engineering Graduate with B.E./B.Tech. Degree
+ Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
+ Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
+ Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
+ Generating Service Revenue
+ Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Senior Customer Support Engineer - PUNE

Pune, Maharashtra Danaher Corporation

Posted 3 days ago

Job Viewed

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Job Description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Pune, Maharashtra.This position is part of the Service department located at Pune and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe. You will be a part of the West Service Team and report to the State Service Manager -Maharashtra region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization-read on. In this role, you will have the opportunity to:1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards. The essential requirements of the job include:
+ Must be an Engineering Graduate with B.E./B.Tech. Degree
+ Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
+ Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
+ Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
+ Generating Service Revenue
+ Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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