5,237 Fmcg jobs in India

**Pearson VUE (pearsonvue.com)** has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Service Operations Support Administrator to join our successful team in Noida, India.
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails, and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to share feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Key Responsibilities:**
+ Follow through with incidents, reports, and projects.
+ Level 2 Escalation calls.
+ Act as an escalation point for service-related problems.
+ Input accurate customer information into the database.
+ Assist in training and monitoring call center agents to ensure quality of service.
+ Maintaining the SLA for different LOBs.
+ Resolve customer and client queries in the Pearson VUE case management system
**Qualifications/Education and Experience:**
+ Required Education- Bachelor's degree.
+ 2 years of experience in a similar/related position.
+ Excellent oral and written communication skills.
+ High levels of customer service skills.
+ Previously operated in a Level 2 support role.
+ Familiar and comfortable working in a busy corporate environment/shifts (24*7).
+ Experience in providing application support.
+ Familiar with MS Office
**Desired Candidate Profile:**
+ Excellent oral and written communication skills.
+ Great attention to detail
+ Problem-solving skills
+ Strong organizing and time management skills.
+ Customer service skills.
+ Effective teamwork skills
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20301

**Pearson VUE (pearsonvue.com)** has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Service Operations Support Administrator to join our successful team in Noida, India.
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails, and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to share feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Key Responsibilities:**
+ Follow through with incidents, reports, and projects.
+ Level 2 Escalation calls.
+ Act as an escalation point for service-related problems.
+ Input accurate customer information into the database.
+ Assist in training and monitoring call center agents to ensure quality of service.
+ Maintaining the SLA for different LOBs.
+ Resolve customer and client queries in the Pearson VUE case management system
**Qualifications/Education and Experience:**
+ Required Education- Bachelor's degree.
+ 2 years of experience in a similar/related position.
+ Excellent oral and written communication skills.
+ High levels of customer service skills.
+ Previously operated in a Level 2 support role.
+ Familiar and comfortable working in a busy corporate environment/shifts (24*7).
+ Experience in providing application support.
+ Familiar with MS Office
**Desired Candidate Profile:**
+ Excellent oral and written communication skills.
+ Great attention to detail
+ Problem-solving skills
+ Strong organizing and time management skills.
+ Customer service skills.
+ Effective teamwork skills
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20300

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Your Opportunity**
Customer Relations Program Coordinator
Based in Noida, India
Regular full-time position working 40 hours per week
Pay rate is 7000 INR annually, paid to you every 2 weeks
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
**Our Successful Candidate**
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
We require a high school diploma or equivalent level qualifications as a minimum.
Bachelor's Degree, or equivalent work experience is preferred.
Experience training, teaching, or coaching is desired.
Time management skills and the ability to prioritize and multitask is necessary.
Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2025 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE.
**Our Recruitment Process**
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20210
#LI-REMOTE

"We're not in the shipping business; we're in the information business"
Peter Rose, Expeditors Founder
Expeditors is a Fortune 500 global logistics company that satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing our customers' supply chains.
Our industry professionals, award winning processes, and globally unified systems ensure that we always live up to our promise, You'd be surprised how far we'll go for you.®
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.
An EDI System Analyst at Expeditors will be a professional who specializes in analyzing, designing and designing and working with a development team to implement EDI messages. EDI System Analyst assesses the suitability of information systems in terms of their intended outcomes and liaises with end-users, software vendors and developers in order to achieve the desired outcome. The profile requires the person to use analysis and design techniques to solve business problems. They will be responsible for scope & impact analysis, design considerations, testing and implementation timelines.
EXPERIENCE: 3 to 8 Years
Minimum Qualifications:
+ Extensive experience in an EDI environment and Knowledge on EDI formats like ANSI X12, EDIFACT, XML, Flat files
+ Excellent analytical, logical reasoning and decision making skills
+ Ability to create technical requirements and mapping specification documents
+ Ability to create test cases, develop test plans and validate test results to ensure client requirements are incorporated in the system
+ Excellent verbal and written communication skills
+ Ability to plan and work collaboratively with business and technical stakeholders throughout implementations
+ Bachelor or Master's degree in Computer Science or related field or relevant work experience in IT
Desired Qualifications:
+ Experience in Logistic or supply chain domain is preferred
+ Knowledge on Communication Protocols like FTP, HTTPS, AS2 is preferred
+ Experience in writing SQL queries, understanding of database structures, data files and data relationships
+ Ability to work in a collaborative and agile environment
+ Excellent attention to details is an added advantage
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday
+ Health Plan: Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Education Programs
+ Unlimited opportunities for career advancement

**In this role, a typical day will look like:**
· Support Sales Team
· Complete phone, email and voicemail quote requests, send to the territory manager and/or customer
· Support bid process by researching, preparing and obtaining bid documents
· Enter orders into the ERP system
· Update sales opportunities in Salesforce.com
· Assist with requests on pricing, shipping, availability questions, terms and stock information
· Assist in resolving customer complaints and problems
· Qualify leads
· Commercial education
· 2+ years customer service and sales support experience
· Language skills : Fluent in English both verbally and written. Other European languages, e.g. German, are a plus
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**About the Role:**
**Grade Level (for internal use):**
05
**Apprenticeship Program** **:**
+ The apprenticeship is a skill training program governed by The Apprenticeship Act, 1961 (India), where individuals have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking, business insights and tailored learning opportunities all support your growth and development, setting you up for success as you begin your career.
+ S&P Global is looking to hire young fresh graduates and postgraduates, specifically 2024 and 2025 pass-outs, for a **12-month** apprenticeship program.
+ Working Hours: 7 PM to 4 AM ( **Night Shift** )
+ Mode of Working: **Hybrid** (Work from office 2 days in a week)
+ Monthly Stipend: **INR 24,500 + INR 1,000** Utility Allowance
**The Team** **:**
The Loan Platforms team offers an innovative suite of products for its' clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan.
**Responsibilities** **:**
+ Manage day-to-day operations of the Syndicated Loan Market platform, including general platform support and responding to internal and external client inquiries.
+ Support new user onboarding, account maintenance, client issue resolution, and platform walkthroughs.
+ Create & maintain entity identifiers and analyze client administrative details & tax forms.
+ Collaborate with a global team providing front-line client services, ensuring consistent adherence to internal procedures.
+ Proactively identify and resolve issues or escalate them to management when necessary.
+ Capture and relay user feedback to management to support continuous product and service improvement.
+ Perform ad hoc duties and contribute to special projects as assigned by the team leader.
**What We're Looking for** **:**
+ Bachelor's degree in Finance, Economics, Computer Science, or Business.
+ Comfortable to work in Night Shift (7 PM to 4 AM).
+ Strong analytical, lateral thinking, and problem-solving abilities with a proactive approach to reviewing processes and suggesting improvements.
+ Excellent oral and written communication skills; able to handle stressful customer situations with patience and poise.
+ Highly organized and goal-oriented, with the ability to prioritize, multitask, and thrive in a fast-paced environment.
+ Demonstrated ability to identify and escalate issues when necessary.
+ A collaborative team player who is eager to learn and contribute.
+ Proficient in MS Office, particularly Word and Excel, with experience in internet-based applications and strong overall PC skills.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ID:** 314802
**Posted On:** 2025-07-23
**Location:** Gurgaon, Haryana, India

**Date Posted:**
2025-07-23
**Country:**
India
**Location:**
North Gate Business Park
Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village,
Chowdeshwari Layout, Yelahanka,
Bangalore, Karnataka 560064
**Position Role Type:**
Unspecified
**Who we are:**
At Pratt & Whitney, we believe that powered flight has transformed - and will continue to transform - the world. That's why we work with an explorer's heart and a perfectionist's grit to design, build, and service the world's Military Engines most advanced aircraft engines. We do this across all the portfolio - including Commercial Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation - and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.
**What You Will Do:**
+ Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.
+ Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.
+ Lead DES technical communications internally and with customers/operators.
+ Support field upgrade campaigns of DES systems and Oil Analysis Technology
+ Support development of DES tools/services for customer support team
+ Work with customer support team situated across various locations
+ Actively support and participate in the program field issues summary meetings.
**Qualifications You Must Have**
+ Bachelor of engineering degree or equivalent with 3-5years' experience.
+ Aerospace customer service or maintenance experience required
+ Experience with Avionics Experience driving projects from beginning to end
+ Experience in developing data visualization tools
+ Strong understanding of aircraft systems
+ Understanding of aerospace industry customer base
+ Experience with aerospace Instructions for Continued Airworthiness documentation, drawings and specification interpretation
+ Ability to communicate and provide technical expertise with internal employees and external customers.
+ Great listening abilities, high level of autonomy and strong analytical mind.
+ Flexible, able to adapt to rapid change of direction.
+ This position requires flexibility to support outside the regular office hours as per the need basis.
**Qualifications We Prefer**
+ Bachelor of Engineering degree or equivalent with 2-5years' experience.
+ Master's or equivalent with 1-3years' experience.
**Learn More & Apply Now!**
A DES Customer Support Specialist is required to support day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for both Entry into Service and in-service activities, including coordination and support of DES systems with internal Front Line organizations and coordination of all DES technical communications internally and with customers/operators/aircraft Original Equipment Manufacturers (OEMs).
The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management.
The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**About the Job:**
The Senior Customer Support Specialist - Technical manages and resolves a wide range of moderately complex technical and customer service issues. The role involves working closely with team members to deliver solutions and upskilling new hires on standardised tools and resources. This position requires the ability to assess and deviate from accepted practices when necessary to solve problems. Increased responsibility for documentation and service delivery, along with exposure to cross-functional activities, supports skill and career development.
**What will you do:**
+ Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
+ Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
+ Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
+ Perform quality assurance testing on lab content produced by the Red Hat Training team.
+ Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
+ Create virtual training environments and provide real-time support for instructors via live chat.
+ Maintain and create documentation for internal teams and customer-facing resources.
+ Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.
**What will you bring:**
+ Bachelor's degree or equivalent experience in the enterprise IT industry.
+ Excellent written and verbal English communication skills.
+ Strong customer service skills with prior experience in a customer-focused role.
+ Ability to work across multiple time zones in a 24x7 environment.
+ Proficiency in Linux command-line operations.
+ Red Hat Certified Engineer (RHCE) certification or Red Hat Certified System Administrator (RHCSA) with relevant experience.
+ Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
+ Experience in creating and maintaining technical documentation.
+ Experience with shell scripting is an advantage.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
**The Team:**
We are the team responsible for the technical support of our global customers and partners for all questions related to our software. We form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.
**The Role:**
As part of the 3rd Level Support Team, you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions
**The work you'll do:**
+ Enable the Customer Support Engineers' success by developing a transparent, collaborative and customer centric team. Ensure your team builds the agility, technical expertise and interpersonal skills needed to support our global customers effectively
+ Conduct performance reviews, provide coaching, share feedback regularly and partner with employees on career development by applying our Celonis Values
+ Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes
+ Foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses
+ Partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources
+ Work schedule: 24by7
**The qualifications you need:**
+ Bachelor's or Master's degree in computer science, IT, engineering, management, business
+ 5+ years of experience leading and developing Customer Support teams in a global and innovative environment
+ Strong customer focus and service mindset, excellent communication and interpersonal skills
+ Ability to set individual goals and targets for the team and communicate the strategy, tactics and behaviors required to achieve those goals
+ Proven flexibility and ability to adapt to ambiguous and fast changing situations
+ Ability to manage high pressure situations
+ Proven experience in international customer handling and management
+ ITIL Foundation Certification, addition ITIL Certificates are a plus
**What Celonis Can Offer You:**
+ **Pioneer Innovation:** Work with the leading, award-winning process mining technology, shaping the future of business.
+ **Accelerate Your Growth:** Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
+ **Receive Exceptional Benefits:** Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more ( . Interns and working students explore your benefits here ( .
+ **Prioritize Your Well-being:** Access to resources such as gym subsidies, counseling, and well-being programs.
+ **Connect and Belong:** Find community and support through dedicated inclusion and belonging programs.
+ **Make Meaningful Impact:** Be part of a company driven by strong values ( that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
+ **Collaborate Globally:** Join a dynamic, international team of talented individuals.
+ **Empowered Environment:** Contribute your ideas in an open culture with autonomous teams.
**About Us:**
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video ( .
**Celonis Inclusion Statement:**
At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
**Your Privacy:**
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices ( submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process ( .
Please be aware of common job offer scams, impersonators and frauds. Learn more here ( .