4,788 Fmcg jobs in India

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow.
A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a 'big picture' perspective.
**What you get to do in this role:** **  **
+ Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting.
+ Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
+ Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
+ Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.
+ Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
+ Participate in AR /OP related projects, including UAT and system testing, with relevant teams in EMEA, APJ and US as the company continues to grow and develop.
+ Actively participate in the Month End close, including completing reconciliations and other month end tasks, working closely with the broader Finance Department to ensure a successful and timely close.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Minimum 2 years of strong working knowledge of Order processing / Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures.
+ An excellent approach to teamwork within a fast-paced international business.
+ MS Office proficiency.
+ Strong attention to detail, is deadline-driven and has a willingness to get the job done.
+ Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer's organization.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

OnVUE Technical Support Coordinator
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Your Opportunity   
Join the Pearson VUE operations team where we are dedicated to helping support candidates and clients throughout their certification testing process. The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience technical issues during the OnVUE exam process. As an OnVUE Technical Support Coordinator, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do - this is the place for you.
This is a candidate-facing role, where our coordinators will personally connect with test takers to offer support, guidance, and reassurance while walking customers through basic troubleshooting steps. Like every department within Pearson, our work goes beyond just delivering exams and focuses on our ability to allow learners to flourish. We are looking for team members who are ready and able to deliver a first-class level of customer service to our candidates and clients through skills we will help sharpen and grow. Our teams focus heavily on the importance of empathy and responding to candidate concerns - we don't shy away from real-time feedback and consistent conversations with staff to ensure we never lose sight of our overall team, department, and company goals.
**Title:** OnVUE Technical Support Coordinator  
**Location:** We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Noida, Uttar Pradesh, India.
**Hours:** You will be working a regular full-time position - working a 40-hour shift each week. We are hiring available shifts which will include hours in the afternoon/evening and/or weekends. For example, Sunday - Thursday, Saturday - Wednesday, Thursday - Monday or Tuesday - Saturday. Subject to change based on business needs.
**New Hire Training:** During your first few weeks of onboarding, you'll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you'll use throughout your career with Pearson.
**PRIMARY RESPONSIBILITIES  :**
Technical Support and Troubleshooting  
Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
Actively demonstrate the application of concepts and guidelines.
Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
**Deliver first-class customer service**
Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer's needs within department guidelines.
Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.
Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.
Ability to research, analyze, interpret, and document candidate interactions.
Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate.
**Background Requirements**
Education and Experience
Minimum bachelor's degree or equivalent   
1 years of Customer service experience
Should have good verbal and written communication
Basic technical troubleshooting experience preferred
**Key characteristics we are looking for**
Passion for customer service and find joy in helping others succeed.
Has a patient, positive, compassionate, and friendly demeanor.
Thrive working with a team and technology.
Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
Time management skills; can quickly and effectively adapt to changes.
Ability to deal with ambiguity and overcome objections.
Strong attention to detail.
**Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.**
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20873
#LI-REMOTE

Description
Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by
- Improving the customer experience by fixing detail page catalog defects at scale
- Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and
- Improving store operations efficiency by driving down cost of operations.
We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
The Brand Experience team within Retail Business Services (RBS) builds scalable products and programs that help Amazon's 2 million+ Selling Partners launch, improve, and grow customer-loved products. Our team sits at the intersection of customer feedback, product design, and brand growth - using technology, insights, and automation to improve product quality, reduce returns, and increase star ratings at scale.
We are looking for a Program Manager to join the Selling Partner Growth Analytics (SGA) charter and help scale our product offerings. This product mines insights from customer reviews, returns, and Q&A to help brands identify improvement opportunities in their product and detail pages - influencing everything from pre-launch design choices to in-market content optimization.
As a Program Manager on this team, you will lead complex, cross-functional initiatives to drive adoption and impact of these insights among thousands of Selling Partners. You will define program strategy, partner with product and science teams to evolve features, and build mechanisms to launch, track, and scale adoption across marketplaces. You'll work backwards from both Selling Partner and customer pain points, and own end-to-end execution from pilot to scaled roll-out.
This role is for someone who thrives in ambiguous, high-growth environments, is passionate about improving customer experience through partner success, and is excited to bring data-backed solutions to life at scale.
Key job responsibilities
1) Drive the strategic roadmap for Brand Experience programs focused on helping Selling Partners improve selection quality, add high quality selection and increase product success - by launching new features and expanding to additional partner segments.
2) Lead go-to-market strategy and execution for new product capabilities, including identifying target Selling Partner groups, defining engagement models, and managing phased rollouts across geographies.
3) Design and implement scalable adoption mechanisms, including onboarding experiences, guidance, and engagement strategies, to drive deep and sustained usage of Brand Experience products.
4) Build and manage program-level metrics and reporting to measure adoption, business impact (e.g., product performance, return rate reduction), and operational efficiency; regularly update leadership on progress and gaps.
5) Partner with product, tech, and science teams to define requirements, shape feature evolution, and ensure solutions are grounded in Selling Partner needs.
6) Own cross-functional coordination with regional, category, and partner-facing teams to drive alignment, accountability, and successful execution of program initiatives.
7) Pilot new capabilities and delivery mechanisms, gather structured feedback from internal and external stakeholders, and continuously improve the program based on insights.
A day in the life
1) Leader: You've lead numerous cross-functional teams against tangible milestones and consistently delivered valuable projects
2) Doer: You've successfully delivered end-to-end technology and operations projects, working through the many obstacles along the way
3) Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss
4) Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion
5) Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members
6) Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Minimum qualifications:**
+ Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ Master's degree or MBA.
+ 7 years of experience using data analysis to drive decision making.
+ 7 years of experience building relationships with stakeholders or clients.
+ Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
+ Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with range of stakeholders.
**Responsibilities:**
+ Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.
+ Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.
+ Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.
+ Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**Minimum qualifications:**
+ Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
+ 7 years of experience in a customer or client-facing role supporting logistics operations.
+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
+ 5 years of experience managing operations.
**Preferred qualifications:**
+ Master's degree or MBA.
+ 7 years of experience using data analysis to drive decision making.
+ 7 years of experience building relationships with stakeholders or clients.
+ Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
+ Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with range of stakeholders.
**Responsibilities:**
+ Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.
+ Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.
+ Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.
+ Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**In This Role, Your Responsibilities Will Be:**
+ Handle Oracle EBS R12 systems.
+ Order Management in Oracle
+ Prepare Purchase Requisitions and submission in business system
+ Raising invoices for customers
+ Create RA Bills.
+ Cost Booking in business systems
+ Booking of freight invoices of Vendors
+ Analyze Project transaction and project margin fluctuation.
+ Develop and maintain project forecasts, including budget estimates, and timeline projections.
+ Maintain Project Schedule and Milestone Payment
+ Variance analysis Actuals Versus Forecast
+ Updating Project review files for cost and forecast
**Who You Are:**
Emerson Measurement Systems and Solutions CoE Pune Hub, delivers an unparalleled portfolio of integrated measurement systems executing complex projects from concept to commissioning and beyond, for the following applications:
Liquid Hydrocarbon Custody Transfer and Fiscal Flow Measurement Systems
Gas Hydrocarbon Custody Transfer and Fiscal Flow Measurement Systems
Process Gas Analytical Systems
Liquid Analytical Systems
Sustainable Measurement Solutions
These Solutions are engineered to meet the challenging demands of the process industry while reaching the safety, productivity, and sustainability goals.
Refer website for more details: This Role, You Will Need:**
+ Minimum Qualification - MCom
+ Experience of 5 years and above
+ Knowledge of Enterprise Data Management Systems
+ Preferred with good hands-on experience of Oracle
+ Basic Project Accounting knowledge AR & AP
+ Understand Budgeting, Customer invoicing & Material management (Purchase to Pay)
+ Good analytical skills and should exhibit good ownership of assigned tasks.
+ Excellent Spoken and Written Communication skills in English. Will have to interact with Various World Area stake holders
+ Well versed in MS Office products and with proficiency in Excel
**Preferred Qualifications That Set You Apart:**
+ MBA in Finance can be added advantage.
**Our Culture & Commitment to You:**
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets** . We also offer a **comprehensive medical and insurance coverage** to meet the needs of our employees.
We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion** . We welcome foreign nationals to join us through our **Work Authorization Sponsorship** .
We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential** . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance** through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment** across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Customer Support Representative
Req ID: 79724
Location:
Bangalore, Karnataka, India,
In our ' **always on** ' world, we believe it's essential to have a genuine connection with the work you do.
**How You'll Help Us Connect the World:**
+ Follow established procedures to ensure effective and efficient operations within the Customer Service department.
+ Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
+ Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
+ Resolve customer order issues using process knowledge and problem-solving skills.
+ Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
+ Provide product literature and documentation when appropriate.
+ Report and manage daily metrics.
+ Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
+ Provide support and backup assistance to peers.
+ Communicate with internal teams on order scheduling and potential issues.
+ Set customer expectations and priorities for the supply chain.
+ Identify opportunities to improve efficiency and enhance customer satisfaction.
+ Support quality and warranty processes as needed.
+ Guide customers toward higher revenue and margin products when appropriate.
+ Participate in ongoing training on products, processes, and business skills.
+ Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
+ Support and participate in overall business development activities.
+ Continuously improve communication methods and tools.
+ Perform other duties as required by business needs.
**Required Qualifications for Consideration:**
+ Graduate with preferably 5+ years of relevant experience
+ Experience in Order processing/Order management.
+ SAP (SD) module.
**You Will Excite Us If You Have:**
+ SAP (MM) experience is a good to have.
+ Hands on experience in MS Office.
**Why CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Supply Chain, SAP, Customer Service Representative, ERP, Operations, Customer Service, Technology

Description
**Role:** Virtual Customer Service Associate & Work from Office
**Job Type: Contractual**
**Location:** Work from home and office in Uttar Pradesh / Punjab / Chandigarh / Delhi
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
What strengths will you bring?
+ Hard-working, articulate, and detail-oriented
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Medical insurance
+ Pension plan
+ Internet allowance
+ Lifestyle benefits and retail discounts through our Amazon Extras program
+ Expert training and ongoing opportunities to learn more and develop your skills
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
_Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build._
_Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Have the right to work in India
+ Strong communication skills in English (both written and oral fluency)
+ The availability to work varying shifts from Monday to Sunday within the operating hours
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
+ You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
+ From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI).
_hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity._

Description
Role: Virtual Customer Service Associate
Job Type: Seasonal
Location: Work from home in Maharashtra, India
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it's for you, then click on the link below to start the application process!
You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Have the right to work in India
+ Strong communication skills in English (both written and oral fluency)
+ Experience working with a computer
+ The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
+ You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
+ From a technical perspective, a minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection (no WIFI).
I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity.