What Customer Relationship Management Jobs are in India?

Role: AVP- Customer Relationship Management and Analytics

Experience:15-18 Years

To provide a clear, strategic vision and a plan for bringing actionable & innovative solutions to the brand. This position will be responsible for end-to-end management of the First Citizen Program at Shoppers Stop Ltd., ensuring profitability and delivery of program objectives.

• Shape ambitious marketing objectives by driving continual revenue growth from the customer database through data-driven marketing and loyalty initiatives.
• Develop and oversee the implementation of CRM strategy and customer lifecycle programs to maximize engagement, satisfaction, tenure, traffic, and revenue.
• Lead strategy, development, and execution of loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, personalization, and promotional strategies.
• Oversee loyalty campaigns including offer management, member segmentation, behaviour-based and triggered messaging, and performance analysis.
• Analyse customer data, define actionable segments, and create targeted lifecycle engagement campaigns.
• Use data-backed measurement and analysis to test, refine, and scale campaigns.
• Partner with digital teams to develop engaging communication across social networks, email, and app channels.
• Integrate loyalty seamlessly into the overall marketing and activation calendar.
• Identify enhancements to consumer touchpoints (web, app, in-store) and collaborate with Digital/IT teams on ROI-driven feature implementation.
• Monitor competitor CRM and loyalty programs, adopting best practices to improve program performance.
• Partner with Training and Operations to ensure executional excellence at the team member level.

Top KPI’s (Ideally Measurable) for this role are

• Customer Retention Rate – % increase in repeat customers year-on-year.
• Customer Lifetime Value (CLV) – measurable growth in average CLV across segments.
• Program Profitability – net contribution margin of the First Citizen Program.
• Active Member Engagement – % of loyalty members actively transacting within defined periods.
• Acquisition & Enrollment – growth in new loyalty program sign-ups.
• Win-back Success Rate – % of lapsed customers reactivated through targeted campaigns.
• Campaign ROI – revenue uplift vs. cost of loyalty/CRM campaigns.
• Net Promoter Score (NPS) – improvement in customer advocacy and satisfaction.

Qualifications and Education Requirements

BE - MBA

Preferred competencies & Skills

• Understanding Loyalty platform and Marketing Automation
• High level of data literacy and customer insights.
• P&L accountability
• customer lifecycle management
• Project management certification

Preferred Industry

Retail - Fashion, Ecommerce, Banking, Hospitality and Airlines.

• Candidates should possess strong Analytical Skills to interpret customer data, identify trends, and support data-driven decision-making.
• Candidates should possess excellent Communication skills to coordinate with internal teams and engage effectively with customers.
• Candidates should possess Sales-related skills to understand sales processes, support upselling and cross-selling initiatives, and align CRM strategies with revenue goals.
• Candidates should possess Market Segmentation expertise to define customer groups, tailor messaging, and optimize campaign targeting.
• Candidates should possess Project Management skills to plan, implement, and track CRM initiatives within timelines and budgets.
• Experience with CRM software and customer data platforms is highly beneficial.
• Background in retail, hospitality, or customer-focused industries is preferred.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
• Ability to work on-site in Jaipur and collaborate with cross-functional teams.

- Role & Responsibilities

• Proven experience as a Functional / Technical Consultant or similar with focus on Microsoft Dynamics 365 CRM implementation.
• Collaborate, manage, and lead meetings with Business users and stakeholders to ensure functional requirements are being met.
• Understand workflows, plug-ins, and entity modifications of Microsoft Dynamics
• Develop specifications for Dynamics enhancements and integrations to other business applications.
• Manage external technical resources and needed.
• Drive solutions on a technical and functional level that will deliver high quality results, meet business needs, and utilize the features and functions correctly and effectively.

What We Expect

Education: Graduate with preference in Computer Science.

Experience: 5-8 Years

Skills:

• Tech savvy with working knowledge of IT applications / software and databases
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills - Proficiency in English
• BSc/BA in IT, Computer Science or relevant field
• Knowledge of JavaScript/HTML/C#
• Good to have Insurance domain experience.
• Certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate) are of added advantage.

• New Booking/ welcome process-Documentation
• Agreement registration
• Answering customer queries and co ordinating with Legal dept for documentation.
• Ensure Customer Satisfaction & service quality.
• Allotments, Registration, Cancellation, Bank Loan, etc
• Hands on Experience in Handover & Possessions,
• Payments Collections against demands.
• Knowledge of MS office.

Looking for a Presentable and pleasant Customer relations Executive to undertake all above said activities

Job Title: Customer Relationship Manager (CRM)

Location: Pitampura, New Delhi

Job Type: Full-time Work From Office

At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.

If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you.

Key Responsibilities

* Handle customer queries across multiple channels including:

  * Instagram DMs

  * WhatsApp

  * Emails

* Provide timely, professional, and empathetic customer support.

* Assist customers with order-related concerns and product queries.

* Manage returns and exchange requests end-to-end.

* Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.

* Maintain customer communication records and follow up where required.

* Ensure a high standard of customer satisfaction and brand experience.

* Identify recurring customer concerns and share actionable feedback with the team.

What We’re Looking For

* Excellent written and verbal communication skills.

* Strong customer service and problem-solving abilities.

* Comfortable handling multiple conversations simultaneously.

* Organized and detail-oriented.

* Ability to work in a fast-paced environment.

* Prior experience in CRM / customer support / fashion or D2C brands is preferred (but not mandatory).

* Familiarity with Instagram, WhatsApp Business, email support tools, and basic spreadsheets is a plus.

Why Join Us?

 Work closely with a growing fashion brand

 Dynamic and collaborative work environment

 Opportunity to build meaningful customer relationships

 Learn and grow within brand operations and customer experience

We’re looking for someone who can turn conversations into lasting customer relationships.

We’re Hiring! Join a Purpose-Driven Team

At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:

1.CRM & Funnel Ownership

• Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
• Define and track funnel stages, SLAs, and response benchmarks
• Ensure consistent handling of leads across services

2.Lead Performance & Analytics

• Track lead sources (Meta, Google, website, partnerships, referrals, events)
• Analyse conversion rates, drop-offs, and response timelines
• Share regular reports and insights with marketing and leadership

3.Team Leadership & Coordination

• Manage and coach the Response & Engagement team
• Set call/chat quality standards, scripts, and follow-up protocols
• Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4.CRM Systems & Data Governance

• Ensure accurate lead tagging, segmentation, and documentation
• Work with CRM Admin/Tech to maintain automations and integrations
• Maintain clean, compliant, and reliable CRM data

5.CRM Process Improvement

• Identify gaps in lead handling and user experience
• Implement automation, re-engagement flows, and process optimisations
• Support scaling of lead volume without compromising quality
• Regular quality checks of the response team & monitoring

Requirements:

• Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
• 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
• Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
• Data-driven mindset paired with empathetic, customer-focused communication.
• Excellent written and verbal communication; proven ability to collaborate cross-functionally.
• Hands-on experience in team leadership, mentoring, and coaching.
• Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
• Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

Why Join Us:

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Room for growth and professional development.
• Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.