7,451 Customer Relationship Management jobs in India

Follow up with customers for payments.

Coordinate with clients.

Resolve any delivery-related issues or delays promptly.

Build strong relationships with customers through soft-spoken and polite communication.

Handle customer follow-up calls, resolve queries, maintain relationships with customers, and ensure customer satisfaction. Must have good communication skills & basic computer knowledge.

• Collections : Manage customer payment collections and follow up on overdue accounts.
• Customer Coordination : Serve as the primary contact for customers, ensuring seamless communication.
• Communication : Handle customer concerns professionally via verbal and written communication.
• Customer Relationship Management : Build and maintain strong customer relationships to ensure loyalty.
• Reporting : Provide timely reports on collections and customer interactions to management.
• Skills : Strong communication, customer service, and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have current experience in CRM especially in Real-estate background?

Do you have minimum 1 year experience of in CRM especially in Real-estate Indusrty?

Are you an immediate joiner, if not what is your notice period?

Is Thiruvanmiyur near you?

Job Description
To ensure to collect the payments on time by raising demands

Addressing the issues/ concerns of the customer is a timely manner and

resolving them to register property in the given timelines

To deliver the home snag free

To assist the customers during site visit

To ensure handover process of the unit and projects

To ensure smooth maintain of the project

To generate reports, updated database to coordinate with the front end

and extend support customer delight by connecting with customers

2 - 7 Yrs Experience Candidates Required
Need Candidates with Calling Experience

Benefits
Highest Incentives

Abroad Trips

Free Breakfast

Free Lunch

This job is provided by

We are seeking a dynamic and driven
CRM & Attribution Analyst to join ASIGN's team in Chennai.

The CRM & Attribution Analyst is responsible for maintaining the structural backbone of client and lead data across the Asign Partner Network (APN) and related sales workflows. This role ensures that every lead is accurately logged, attributed to the correct partner, and updated throughout the sales lifecycle.

They work at the intersection of data integrity, business rules, and CRM platform logic. This person will own the lead attribution logic — such as first-touch claim windows, lock periods (6 to 18

months), reassignment workflows, and special edge cases. They also work closely with the Partner

Operations team to enforce fair partner tracking and payout validations. This role is analytical, detail-oriented, and deeply embedded in both the Zoho CRM environment and data systems that power commissions, tier upgrades, and partner recognition.

Key Responsibilities:

CRM Structure & Hygiene

• Maintain accurate CRM records for all leads, clients, and partners
• Design data schemas for APN-specific tagging, source attribution, and tier info
• Ensure de-duplication and contact integrity

Lead Attribution Logic

• Enforce partner-to-client mapping logic
• Manage attribution lock timers and flag reassignment cases
• Resolve overlap or conflicts with Partner Ops team

Data Sync & Integrations

• Ensure CRM syncs with other databases (Google Sheets, Airtable, etc.)
• Collaborate with Tech to create or improve automations and APIs
• Perform manual updates during pilot phases

Reporting & Audits

• Generate weekly lead flow and attribution reports
• Validate deal closure data for commission releases
• Assist in quarterly tier audits

Experience Required:

• 2-3 years of experience
• Bachelor's degree in Business Administration / Marketing / Management / Information Systems / Computer Science / Data Analytics / Statistics / Economics
• Certifications from Salesforce Administrator, HubSpot CRM, Zoho CRM, or similar.
• Technical courses such as SQL, data analytics, Google Sheets/Excel advanced, API basics.

Job Title: Asst. Manager Corporate Relations

Department: CRM

Location: Hyderabad

Reporting To: Head Corporate Relations

Job Purpose:

To act as the liaison between customers, banks, and internal departments for all banking and financial processes including customer home loans, project loans, financial approvals, and legal registrations. This role ensures smooth coordination, documentation, and timely execution of all activities related to loans, project finances, and customer feedback.

Key Responsibilities:

• 1. Customer Home Loans:
• Guide customers in securing housing loans from various banks and NBFCs.
• Ensure complete and accurate documentation and coordination with loan officers.
• 1. Company Loans Against Mortgage:
• Work with banks for securing loans against company assets.
• Manage all documentation, negotiations, and disbursal tracking.
• 1. Interest Rate Negotiations:
• Regularly interact with banks to secure competitive interest rates for both customer and company loans.
• 1. Comparative Bank Statements:
• Prepare detailed financial comparison reports of multiple banks' loan offerings for internal decision-making.
• 1. Approvals from Directors:
• Prepare files/documents and obtain approvals from directors for registrations, agreements, and other financial matters.
• 1. Coordination with Sub-Registrar Office:
• Liaise with registration authorities to ensure smooth processing of sale deeds and related documents.
• 1. Arranging Meetings with Bankers:
• Schedule and coordinate meetings between management and banking partners.
• Prepare agendas and required documentation for discussions.
• 1. Customer Review Collection:
• Gather testimonials and feedback from customers post-loan disbursal or registration.
• Support marketing or operations team with compiled reviews.

___

Key Skills & Competencies:

• Strong knowledge of banking and loan procedures
• Excellent negotiation and communication skills
• Relationship management with banks and customers
• Basic legal/regulatory understanding (especially in real estate or construction sector)
• Proficient in MS Office (Excel, Word, PowerPoint)
• Attention to detail and documentation accuracy
• Time management and multitasking abilities

___

Educational Qualification:

• Bachelors Degree in Commerce, Finance, or Business Administration (MBA preferred)
• Banking or Loan Management Certification is a plus

___

Experience Required:

• 58 years of experience in loan processing, banking coordination, or project finance in real estate, NBFCs, or financial consulting firms

KRA for Asst Manager Corporate Relations

Department : CRM

S. No. Key Responsibility Area (KRA) Key Activities / Deliverables Measurement Criteria / KPI

1 Customer Home Loans
• Coordinate with banks for customer loan processing
• Support customers with documentation
• Ensure timely disbursal of loans
• No. of loans processed
• Avg. disbursal TAT
• Customer satisfaction level

2 Company Loans Against Mortgage
• Liaison with banks/NBFCs for raising funds
• Ensure documentation & compliance
• Track progress
• Total funds raised
• Loan sanction timeline
• Accuracy in documentation

3 Interest Rate Negotiation with Bankers
• Gather current rates
• Negotiate better terms for loans
• Interest rate reduction achieved
• Improved loan terms vs previous deals

4 Project Approvals
• Submit and track project approval requests from banks
• No. of projects approved
• Time taken for approval
• Compliance status

5 Project Finances
• Monitor inflow/outflow of project funds
• Assist finance team in fund planning
• Budget vs Actual tracking
• Timely fund allocation
• Variance reports

6 Preparation of Bank Comparison Statements
• Prepare and present comparative loan offers from multiple banks
• No. of comparison statements
• Quality of presentation & insights

7 Obtaining Approvals from Directors
• Prepare documents for director approval
• Ensure timely sign-off
• TAT for approvals
• Completeness and correctness of documents

8 Identifying New Vendors for Loans
• Explore & onboard new banks/NBFCs
• Build new vendor relationships
• No. of new vendors added
• Vendor performance metrics

9 Project APFs (Approved Project Financials)
• Coordinate with banks for obtaining APFs
• Ensure compliance with bank documentation
• No. of APFs obtained
• Bank approval TAT

10 Coordination with Sub-Registrar Office
• Arrange slots & documents
• Ensure smooth execution of registrations
• No. of registrations handled
• Issue resolution time

11 Arranging Meetings with Bankers
• Schedule meetings with relevant bankers
• Ensure agenda and materials are ready
• No. of productive meetings held
• Follow-up completion rate

12 Obtaining Reviews from Customers
• Collect testimonials and feedback post-registration or disbursal
• No. of reviews collected
• Quality and usefulness of feedback

Ensure to collect payments on time by raising demands, addressing the issue/ concern of the customer is a timely manner & resolving them to register property in the given timeline. To deliver the home snag free, assist the customer during site visit.

Required Candidate profile

smooth maintain of the project, Generate reports, update database coordinate with frontend and extend support customer by connecting with customer, collect payment regularly, Fluent in English & Tamil

Company Details -
A leading Real Estate Developer company.

Job Location -
Ghatkopar East, Mumbai

Salary Offered -
Up to ₹30,000 per month

Qualification -
Any Graduate

Experience -
Fresher OR 1+ Year

Working Days and Time -
10:30 AM – 06:00 PM (Monday to Saturday)

Roles & Responsibilities

• Serve as the primary point of contact for customers post-sale (e.g., after booking/agreement) until handover.
• Manage and track customer correspondence, documentation, and payment schedules.
• Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
• Coordinate with internal departments (e.g., Sales, Legal, Accounts, Construction) to ensure smooth customer experience.
• Communicate project updates, possession timelines, and legal documentation requirements to customers.
• Conduct customer satisfaction surveys and collect feedback to improve service quality.
• Ensure timely collection of payments as per the agreed-upon schedule.
• Maintain accurate and detailed customer records in the CRM system.
• Facilitate the handover process, including site visits and final documentation and retention strategies.

Skills

• Proven experience in Customer Relations/Service, preferably within the real estate industry.
• Strong communication (written and verbal) and interpersonal skills.
• Excellent conflict resolution and problem-solving abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• In-depth knowledge of real estate documentation, payment structures, and processes is a plus.
• High level of patience, empathy, and professionalism in dealing with customers.
• Bachelor's degree in a relevant field (e.g., Business Administration, Communications).
• Ability to manage multiple accounts and prioritize tasks effectively.

Job description:

Salary: As per Company Norms

Education:- MBA/BBA/ Graduate

Experience :- 0 yrs to 1 Yrs (in Insurance sales/Automobile sale/Real Estate sales preferred)

Job description:

• Handle Counseling with client, calls, emails & chats.
• Drive telesales and promote services and do client conversion to sales .
• Resolve queries and maintain records.
• Support processing & documentation.
• 0–1 yrs Experience tele sales added Advantage
• Should have experience in Insurance sales/Automobile sale/Real Estate sales preferred
• Good Communication Tamil / English an advantage.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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