3,439 Customer Relationship Management jobs in India

Handle customer follow-up calls, resolve queries, maintain relationships with customers, and ensure customer satisfaction. Must have good communication skills & basic computer knowledge.

Job Title: Asst. Manager Corporate Relations

Department: CRM

Location: Hyderabad

Reporting To: Head Corporate Relations

Job Purpose:

To act as the liaison between customers, banks, and internal departments for all banking and financial processes including customer home loans, project loans, financial approvals, and legal registrations. This role ensures smooth coordination, documentation, and timely execution of all activities related to loans, project finances, and customer feedback.

Key Responsibilities:

• 1. Customer Home Loans:
• Guide customers in securing housing loans from various banks and NBFCs.
• Ensure complete and accurate documentation and coordination with loan officers.
• 1. Company Loans Against Mortgage:
• Work with banks for securing loans against company assets.
• Manage all documentation, negotiations, and disbursal tracking.
• 1. Interest Rate Negotiations:
• Regularly interact with banks to secure competitive interest rates for both customer and company loans.
• 1. Comparative Bank Statements:
• Prepare detailed financial comparison reports of multiple banks' loan offerings for internal decision-making.
• 1. Approvals from Directors:
• Prepare files/documents and obtain approvals from directors for registrations, agreements, and other financial matters.
• 1. Coordination with Sub-Registrar Office:
• Liaise with registration authorities to ensure smooth processing of sale deeds and related documents.
• 1. Arranging Meetings with Bankers:
• Schedule and coordinate meetings between management and banking partners.
• Prepare agendas and required documentation for discussions.
• 1. Customer Review Collection:
• Gather testimonials and feedback from customers post-loan disbursal or registration.
• Support marketing or operations team with compiled reviews.

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Key Skills & Competencies:

• Strong knowledge of banking and loan procedures
• Excellent negotiation and communication skills
• Relationship management with banks and customers
• Basic legal/regulatory understanding (especially in real estate or construction sector)
• Proficient in MS Office (Excel, Word, PowerPoint)
• Attention to detail and documentation accuracy
• Time management and multitasking abilities

___

Educational Qualification:

• Bachelors Degree in Commerce, Finance, or Business Administration (MBA preferred)
• Banking or Loan Management Certification is a plus

___

Experience Required:

• 58 years of experience in loan processing, banking coordination, or project finance in real estate, NBFCs, or financial consulting firms

KRA for Asst Manager Corporate Relations

Department : CRM

S. No. Key Responsibility Area (KRA) Key Activities / Deliverables Measurement Criteria / KPI

1 Customer Home Loans
• Coordinate with banks for customer loan processing
• Support customers with documentation
• Ensure timely disbursal of loans
• No. of loans processed
• Avg. disbursal TAT
• Customer satisfaction level

2 Company Loans Against Mortgage
• Liaison with banks/NBFCs for raising funds
• Ensure documentation & compliance
• Track progress
• Total funds raised
• Loan sanction timeline
• Accuracy in documentation

3 Interest Rate Negotiation with Bankers
• Gather current rates
• Negotiate better terms for loans
• Interest rate reduction achieved
• Improved loan terms vs previous deals

4 Project Approvals
• Submit and track project approval requests from banks
• No. of projects approved
• Time taken for approval
• Compliance status

5 Project Finances
• Monitor inflow/outflow of project funds
• Assist finance team in fund planning
• Budget vs Actual tracking
• Timely fund allocation
• Variance reports

6 Preparation of Bank Comparison Statements
• Prepare and present comparative loan offers from multiple banks
• No. of comparison statements
• Quality of presentation & insights

7 Obtaining Approvals from Directors
• Prepare documents for director approval
• Ensure timely sign-off
• TAT for approvals
• Completeness and correctness of documents

8 Identifying New Vendors for Loans
• Explore & onboard new banks/NBFCs
• Build new vendor relationships
• No. of new vendors added
• Vendor performance metrics

9 Project APFs (Approved Project Financials)
• Coordinate with banks for obtaining APFs
• Ensure compliance with bank documentation
• No. of APFs obtained
• Bank approval TAT

10 Coordination with Sub-Registrar Office
• Arrange slots & documents
• Ensure smooth execution of registrations
• No. of registrations handled
• Issue resolution time

11 Arranging Meetings with Bankers
• Schedule meetings with relevant bankers
• Ensure agenda and materials are ready
• No. of productive meetings held
• Follow-up completion rate

12 Obtaining Reviews from Customers
• Collect testimonials and feedback post-registration or disbursal
• No. of reviews collected
• Quality and usefulness of feedback

Job description:

Salary: As per Company Norms

Education:- MBA/BBA/ Graduate

Experience :- 0 yrs to 1 Yrs (in Insurance sales/Automobile sale/Real Estate sales preferred)

Job description:

• Handle Counseling with client, calls, emails & chats.
• Drive telesales and promote services and do client conversion to sales .
• Resolve queries and maintain records.
• Support processing & documentation.
• 0–1 yrs Experience tele sales added Advantage
• Should have experience in Insurance sales/Automobile sale/Real Estate sales preferred
• Good Communication Tamil / English an advantage.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

Speak with the employer

Job description:

· CRM Strategy & Implementation:

Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.

· Team Leadership:

Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.

· System Management:

Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.

· Data Analysis & Reporting:

Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

· Cross-functional Collaboration:

Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

· Training & Support:

Provide training and support to CRM users, ensuring effective adoption and utilization of the system.

· Staying Updated:

Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

· Performance Monitoring:

Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

· Issue Resolution:

Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

·Budget Management:

Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.

Skills and Qualifications:

· CRM & Loyalty Expertise:

Proficiency in CRM platforms. data management, and reporting.

· Leadership & Communication:

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

· Analytical & Problem-Solving:

Ability to analyze data, identify trends, and solve complex CRM-related problems.

· Strategic Thinking:

Ability to develop and implement effective CRM strategies aligned with business goals.

· Project Management:

Ability to manage projects, timelines, and resources effectively.

·Business Acumen:

Understanding of business processes and the ability to align CRM strategies with business objectives.

Interested candidates can share their resume on

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

About One Impression

One Impression is the #1 marketplace connecting businesses with authentic influencers and content creators. We are reshaping brand-creator collaboration and empowering creators with tools to grow, monetize, and control their work. To strengthen our demand and supply engagement, we are looking for a
CRM Lead
who can own end-to-end customer and user journeys across multiple touchpoints.

Role Overview

The CRM Lead will be responsible for
designing, executing, and optimizing user journeys and engagement campaigns
across One Impression's ecosystem. This includes demand (brands) and supply (creators) sides of the marketplace. The person will lead everything related to
customer engagement, automation, integrations, and broadcasting
, ensuring seamless communication across channels like
email, WhatsApp, SMS, push notifications, and in-app messaging
.

This role is at the intersection of
growth, product, and marketing
, driving user activation, retention, and long-term engagement through data-driven CRM strategies.

Key Responsibilities

User Journey Ownership

• Define, map, and optimize CRM-driven user journeys across demand (brands) and supply (creators).
• Build automated flows for onboarding, activation, retention, and reactivation.

Campaign Management & Execution

• Plan, execute, and analyze lifecycle campaigns across
  WhatsApp, email, SMS, push notifications, and in-app messages
  .
• Manage segmentation, personalization, and A/B testing to drive higher engagement and conversion.

Technology & Integrations

• Manage integrations with platforms like
  Meta, Facebook, WhatsApp Business API
  , and other third-party engagement tools.
• Collaborate with product and engineering teams to integrate CRM workflows into the app and dashboards.

Content & Communication

• Partner with content and design teams to create effective communication for lifecycle campaigns.
• Ensure messaging is consistent, personalized, and aligned with brand voice.

Analytics & Optimization

• Track KPIs such as open rates, CTRs, activation %, conversion %, and churn reduction.
• Build dashboards and reports to measure campaign effectiveness and identify opportunities for improvement.

Cross-Functional Collaboration

• Work closely with
  marketing, product, and operations teams
  to ensure CRM initiatives align with business goals.
• Support both
  demand-side growth (brands)
  and
  supply-side growth (creators)
  journeys.

Desired Skills & Experience

• Proven experience (5–8 years) in CRM, lifecycle marketing, or marketing automation, ideally in a
  SaaS, marketplace, or consumer-tech environment
  .
• Hands-on expertise with CRM and automation tools (e.g.,
  CleverTap, MoEngage, Braze, HubSpot, or equivalent
  ).
• Strong understanding of
  customer segmentation, funnel optimization, and personalization techniques
  .
• Familiarity with APIs and integrations for WhatsApp, Meta, and other messaging/broadcasting tools.
• Analytical mindset with ability to interpret campaign data and make actionable recommendations.
• Strong project management skills and ability to work cross-functionally.
• Excellent communication skills, both written and verbal.

What We Offer

• Opportunity to
  build CRM function 0–1
  and make a direct impact on growth.
• A high-energy, fast-paced environment at India's #1 creator marketplace.
• Cross-functional exposure across product, marketing, and operations.
• Competitive salary and growth opportunities.

Company Description

We are a fast-growing real estate proptech startup based in Gurgaon, working on transforming how people discover and invest in properties. Our platform focuses on delivering transparent insights, trusted listings, and innovative property solutions.

Role Description

This is a full-time role for a Sales and Marketing Specialist. I'm looking for a passionate marketer with scaled experience for a once in a lifetime rare opportunity to lead a proptech Start-up,targeting an immediate $12.8 Billion market.Individual will be responsible for expanding our network and build strong relationships with customers,builders, real estate agents, and channel partners to drive sales and brand presence, and overseeing sales management activities. The candidate will ensure customer satisfaction through excellent customer service and effective communication. Additionally, the role involves developing and implementing sales strategies to meet the company's growth targets.

Qualifications

• Excellent Communication and Customer Service skills
• Build and nurture strong relationships with builders, developers, and property agents.
• Act as the primary point of contact for channel partners and ensure smooth collaboration.
• Develop and execute sales & marketing strategies to increase property listings and transactions.
• Identify and onboard new builders and brokers to the platform.
• Stay updated with real estate market trends and share insights to improve business strategies.
• Represent the company in real estate events, exhibitions, and networking meets.
• Ability to work independently and build/hire strong marketing team.
• Proficiency in using CRM software and other sales tools
• Bachelor's degree in Marketing, Business, or related field is a plus
• Must have some years of experience in gurgaon market specially.

Requirements

• Experience: 3 + years in real estate sales, channel sales, or marketing(gurgaon). Freshers with strong networking skills may also apply.
• Location: Must be Gurgaon based
• Strong networking and relationship-building skills.
• Excellent communication & negotiation skills.
• Self-motivated and goal-oriented

What We Offer:

We offer a competitive base salary, complemented by performance-based incentives and the potential for Employee Stock Options (ESOPs).

Internship Duration:

1 Month (with potential for Full-Time Offer)

Stipend:

₹10,000 (for the internship period)

Note: If offered a full-time position after internship, compensation will be revised accordingly.

About the Role:

We are seeking a motivated and enthusiastic intern to join our team in the area of
Customer Relationship Management (CRM) and Coordination
. This is a
paid, 1-month internship
designed to give you hands-on experience in client interaction, coordination, and backend CRM processes.

After the first week
, we will provide performance feedback to determine whether you will be considered for a
full-time opportunity
at the end of the internship.

Key Responsibilities:

• Assist in maintaining and updating the customer database (CRM tools/platforms).
• Support customer engagement activities including calls, emails, and follow-ups.
• Coordinate with internal teams to ensure smooth communication with clients.
• Respond to customer inquiries promptly and professionally.
• Help schedule and manage meetings or demos for clients.
• Assist in reporting and analysis of customer feedback and issues.
• Ensure timely documentation and task follow-through.

Who Can Apply:

• Recent graduates or final-year students looking for an opportunity in CRM, coordination, or client-facing roles.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Comfortable with tools like Excel, Google Workspace, and CRM software (training can be provided).
• Enthusiastic and proactive attitude toward learning and problem-solving.

Perks:

• Paid internship (₹10,000 for 1 month)
• Potential full-time role after internship with revised salary
• Certificate of internship
• Opportunity to work closely with a dynamic and growing team
• Real-world learning in customer relations and operations

Note:
Performance will be reviewed at the end of
Week 1
. Based on your performance, we'll assess the potential for a
full-time opportunity
.

How to Apply:

• Send your resume and a brief cover letter to