689 Crm Analyst jobs in India
Oracle CRM analyst
Posted today
Job Viewed
Job Description
• 3+ years rsquo Experience developing Restful API and XML-based web services interfaces. (SOAP and WSDL)
• 3+ years rsquo Experience with scripting using java groovy, power shell, and SQL.
• Responsible for the implementation, support, and maintenance of CRM systems, including integration with other systems. Provides relevant data reports that will be used to analyze and support business-wide decisions.
• Responsible for the support, audit, and improvement of the Bankrsquos cloud-based CRM systems. Designs develop and maintain integrations between CRM and other methods.
• Acts as a liaison between affected departments and outside system vendors.
• Prepares statistical data and develops reports using available data.
• Provides system users with technical support and communicates system changes and deadlines. Documents processes and suggests and implements improvements to existing methods. Develops and implements new procedures when applicable.
• Required experience Education High School diploma or GED BABS degree in the relevant field of study preferred.
• 3+ years rsquo Experience with design and implementation of Oracle Sales or Service Cloud. Experience with design and creation of integration between cloud-based CRM systems and non-cloud-based applications. (Oracle Engagement CloudSales Cloud and Eloqua are highly desirable.)
• Deep understanding of CRM systems and data, both sales and service components.
LMS & CRM Analyst
Posted today
Job Viewed
Job Description
Position Overview:
The LMS and CRM Analyst will be responsible for managing and optimizing our Learning Management System (LMS) and Customer Relationship Management (CRM) tools. This role will support the smooth operation of both platforms to ensure that learning experiences and customer interactions are seamless and effective. The ideal candidate will have a blend of technical expertise, analytical skills, and a strong understanding of educational technologies.
Key Responsibilities:
LMS (Learning Management System):
- Manage, administer, and optimize the Learning Management System (LMS) to ensure smooth user experience for students, instructors, and administrators.
- Collaborate with instructional designers and subject matter experts to upload and manage course content, quizzes, assignments, and assessments.
- Provide user support, troubleshoot technical issues, and ensure platform uptime.
- Analyze LMS usage data and generate reports on course completion rates, learner engagement, and platform performance.
- Maintain user accounts, permissions, and roles within the LMS.
- Ensure the system is aligned with best practices for data security, privacy, and compliance standards.
CRM (Customer Relationship Management):
- Oversee the CRM system (e.g., Salesforce, HubSpot) and ensure it’s integrated with other tools (LMS, marketing platforms, etc.).
- Track and manage customer lifecycle from lead generation to conversion, ensuring accurate data entry and reporting.
- Monitor and report on CRM data, providing insights into customer engagement, trends, and behaviors.
- Assist in the development and automation of workflows to improve customer interaction and support.
- Work with sales, marketing, and support teams to maintain data integrity and improve CRM functionalities.
- Provide training and support to internal teams on CRM best practices and system updates.
Data Analysis and Reporting:
- Utilize analytics tools to track performance metrics for both LMS and CRM systems.
- Create actionable reports and dashboards to guide decision-making for internal stakeholders.
- Continuously evaluate the effectiveness of LMS and CRM systems and recommend improvements or new tools.
Collaboration and Support:
- Work closely with the IT, sales, customer success, and marketing teams to ensure systems are functioning properly and meeting the needs of the business.
- Provide training and onboarding support for new users on both LMS and CRM systems.
- Ensure integration between LMS and CRM systems to streamline processes and enhance user experience.
Skills & Qualifications:
- Bachelor’s degree in Information Technology, Education, Business, or related field.
- 2-4 years of experience in managing Learning Management Systems (LMS) and Customer Relationship Management (CRM) platforms.
- Hands-on experience with popular LMS platforms (e.g., Moodle, Canvas, Blackboard) and CRM tools (e.g., Salesforce, HubSpot).
- Strong analytical skills and the ability to interpret data and provide actionable insights.
- Technical proficiency in system integrations, user management, and platform customization.
- Familiarity with educational technology trends, tools, and best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to collaborate with cross-functional teams.
- Experience in data reporting, dashboard creation, and performance metrics analysis.
Requirements
- Certifications in LMS administration or CRM systems (e.g., Salesforce Certified Administrator).
- Experience in the EdTech industry or educational product management.
- Knowledge of HTML/CSS, SQL, or other technical languages a plus.
- Experience with automation and workflow tools.
Benefits
PF
Health Insurance
LMS & CRM Analyst
Posted today
Job Viewed
Job Description
Position Overview:
The LMS and CRM Analyst will be responsible for managing and optimizing our Learning Management System (LMS) and Customer Relationship Management (CRM) tools. This role will support the smooth operation of both platforms to ensure that learning experiences and customer interactions are seamless and effective. The ideal candidate will have a blend of technical expertise, analytical skills, and a strong understanding of educational technologies.
Key Responsibilities:
LMS (Learning Management System):
- Manage, administer, and optimize the Learning Management System (LMS) to ensure smooth user experience for students, instructors, and administrators.
- Collaborate with instructional designers and subject matter experts to upload and manage course content, quizzes, assignments, and assessments.
- Provide user support, troubleshoot technical issues, and ensure platform uptime.
- Analyze LMS usage data and generate reports on course completion rates, learner engagement, and platform performance.
- Maintain user accounts, permissions, and roles within the LMS.
- Ensure the system is aligned with best practices for data security, privacy, and compliance standards.
CRM (Customer Relationship Management):
- Oversee the CRM system (e.g., Salesforce, HubSpot) and ensure it’s integrated with other tools (LMS, marketing platforms, etc.).
- Track and manage customer lifecycle from lead generation to conversion, ensuring accurate data entry and reporting.
- Monitor and report on CRM data, providing insights into customer engagement, trends, and behaviors.
- Assist in the development and automation of workflows to improve customer interaction and support.
- Work with sales, marketing, and support teams to maintain data integrity and improve CRM functionalities.
- Provide training and support to internal teams on CRM best practices and system updates.
Data Analysis and Reporting:
- Utilize analytics tools to track performance metrics for both LMS and CRM systems.
- Create actionable reports and dashboards to guide decision-making for internal stakeholders.
- Continuously evaluate the effectiveness of LMS and CRM systems and recommend improvements or new tools.
Collaboration and Support:
- Work closely with the IT, sales, customer success, and marketing teams to ensure systems are functioning properly and meeting the needs of the business.
- Provide training and onboarding support for new users on both LMS and CRM systems.
- Ensure integration between LMS and CRM systems to streamline processes and enhance user experience.
Skills & Qualifications:
- Bachelor’s degree in Information Technology, Education, Business, or related field.
- 2-4 years of experience in managing Learning Management Systems (LMS) and Customer Relationship Management (CRM) platforms.
- Hands-on experience with popular LMS platforms (e.g., Moodle, Canvas, Blackboard) and CRM tools (e.g., Salesforce, HubSpot).
- Strong analytical skills and the ability to interpret data and provide actionable insights.
- Technical proficiency in system integrations, user management, and platform customization.
- Familiarity with educational technology trends, tools, and best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to collaborate with cross-functional teams.
- Experience in data reporting, dashboard creation, and performance metrics analysis.
Requirements
- Certifications in LMS administration or CRM systems (e.g., Salesforce Certified Administrator).
- Experience in the EdTech industry or educational product management.
- Knowledge of HTML/CSS, SQL, or other technical languages a plus.
- Experience with automation and workflow tools.
Benefits
PF
Health Insurance
Requirements
Certifications in LMS administration or CRM systems (e.g., Salesforce Certified Administrator). Experience in the EdTech industry or educational product management. Knowledge of HTML/CSS, SQL, or other technical languages a plus. Experience with automation and workflow tools.
Salesforce CRM Analyst
Posted today
Job Viewed
Job Description
•Confidently act as the key functional resource for an agile project team, with the ability to work on 2 or more projects concurrently
•Stay current on new features of the application to ensure the company is utilizing the application as effectively as possible
•SaaS start-up experience preferred
•Collaborate closely with Program management on schedule, prioritization, release planning, and risk management.
•Highly proficient in all declarative functionality on Salesforce Lightning
•The question around and offer solutions to the technical needs and interpersonal needs of your team
•Act as a key point of contact for platform and hiring roadmap of SFDC
MS Dynamics CRM Analyst
Posted today
Job Viewed
Job Description
Completes work assignments based on business priorities and guidance from management and senior software engineers.
Works with business partners to understand business needs and identify potential technical solutions.
Demonstrates significant proficiency in fundamental and advanced application concepts using D365 and Power Platform
Creation of user instruction documents or other digital media, as well as documenting test plan scenarios in support of developers.
Creation of custom D365 solutions utilizing D365 Email Router, SDK, including custom workflow activities and reports,
Assists with build and release management.
Configures, extends, and customizes D365 software to meet business requirements, including analyzing, testing, assessing, and implementing changes.
Helps to quickly and reliably debug and solve complicated system issues.
Accepts technical direction from project leads and senior software engineers.
Communicates at a level that fosters business partner relationships and team health.
Experienced in taking an on-premise D365 instance to a cloud-based instance, using Microsoft’s Fast Track tool.
Experienced in importing data using various methods and techniques.
Experienced in importing data using various methods and techniques.
Candidate should have
Advanced understanding of D365 /Power Apps/Power Automate from a business and technical perspective and demonstrated collaboration skills.
A Bachelor’s degree in computer science, engineering, mathematics, business administration, or related field of study;
D365 /Power Apps/Power Automate (5 years)
5+ years of experience with Microsoft Dynamics CRM (2016 and D365) online and on-premise.
Microsoft Dynamics CRM (2016 and D365) online and on-premise (5 years)
Senior Peoplesoft CRM Analyst
Posted today
Job Viewed
Job Description
Understanding of architecture and design across all systems.
Working proficiency in developmental toolsets
Experience with BMC Control-M scheduling system and development experience with Automated Testing Frameworks using Selenium/Java.
Proficiency in one or more general-purpose programming languages including Java, Python, Javascript, Unix / Linux, and Shell scripts.
ability to deliver creative, solutions, services, and processes.
Minimum 7+ years’ experience with PeopleSoft CRM / HRMS/ Finance Modules & in Oracle PL/SQL including triggers, stored procedures, queries, etc. (Oracle 12c/ 19c) and 2+ Years of experience in PeopleTools 8.57+ ,.
Minimum 7+ years experience in PeopleCode hands-on coding including screen customizations including Component Interface, Application Engine Integration Broker, Web Services, Advanced XML, XSLT and REST Services, Microservices, Distributed Systems, and Cloud.
Plan.Net TechNest India Pvt.- CRM Junior Analyst/ CRM Senior Analyst/ CRM Specialist
Posted today
Job Viewed
Job Description
ROLES AND RESPONSIBILITIES
- Work in an interdisciplinary team of specialists in marketing/media, statistics/analysis, customer journey, application development and IT infrastructure
- Technical implementation of global marketing automation and e-CRM projects in Adobe Campaign
- Building customer journey and/or automation programs
- Development of templates and best practices for different markets
- Implementation of campaigns (standalone, multi-step and message center)
- Development/Adaptation of templates (newsletter, landing page, forms, etc.)
- Implementation of innovative and technical solutions with Adobe Campaign
Be The First To Know
About the latest Crm analyst Jobs in India !
CRM Business Analyst
Posted today
Job Viewed
Job Description
Job Overview
Provides expertise and systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning, reporting, and analysis tools to internal functions.
Essential Functions
• Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements.
• Devises or modifies procedures to solve complex problems considering equipment capacity and limitations, operating time, and form of desired results.
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Guides and advises less-experienced Business Systems Analysts.
• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
Qualifications
• Bachelor's Degree Computer Science or Business Administration, or equivalent experience Req
• Five (5) years systems analysis experience Req
• Knowledge of business-wide applications (e.g. third party software and internal operational applications, etc.) or IQVIA client facing applications and products.
• Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills.
• Thorough knowledge of IQVIA data and current systems.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
Customer Relationship Management
Posted today
Job Viewed
Job Description
Job Profile
Title : CRM Officer
Location : Aurangabad
Department : Customer Support
Reporting to : Sales Head
Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
Monitor, track, and report sales pipeline and customer lifecycle stages.
Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
Coordinate between sales, production, and service teams to ensure smooth customer journeys.
Provide data-driven insights for retention campaigns and customer engagement strategies.
Assist in CRM training and onboarding for new team members.
Ensure high CRM hygiene standards and consistency across all touchpoints.
Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
Give customer order updates after the order confirmation to the dispatch and follow up for
Customer Relationship Management
Posted today
Job Viewed
Job Description
Title : CRM Officer
Location : Aurangabad
Department : Customer Support
Reporting to : Sales Head
Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
Monitor, track, and report sales pipeline and customer lifecycle stages.
Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
Coordinate between sales, production, and service teams to ensure smooth customer journeys.
Provide data-driven insights for retention campaigns and customer engagement strategies.
Assist in CRM training and onboarding for new team members.
Ensure high CRM hygiene standards and consistency across all touchpoints.
Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
Give customer order updates after the order confirmation to the dispatch and follow up for