1,476 Crm Analyst jobs in India

Collaborate with cross-functional teams

Administer commission calculations for the sales team.

Collaborate with Finance, Sales teams to streamline and improve the contract

data analysis, process improvement,system updates

Create & maintain SOPs

Required Candidate profile

2-3 yrs of business/finance operations in SaaS/PaaS environment.

Exp with Salesforce CRM

Exp in MS Excel(Vlook Up,Pivot table)

Availability to collaborate with teams across multiple time zones.

ROLES AND RESPONSIBILITIES

• Work in an interdisciplinary team of specialists in marketing/media, statistics/analysis, customer journey, application development and IT infrastructure
• Technical implementation of global marketing automation and e-CRM projects in Adobe Campaign
• Building customer journey and/or automation programs
• Development of templates and best practices for different markets
• Implementation of campaigns (standalone, multi-step and message center)
• Development/Adaptation of templates (newsletter, landing page, forms, etc.)
• Implementation of innovative and technical solutions with Adobe Campaign

CRM Business Analyst Business Technology Group (BTG) role focused on the Customer Relationship Management system. The role would involve working with IT systems and technologies to support the company's CRM & Business application processes.

Position Overview:

We are seeking a dynamic and experienced
CRM Business Analyst
to support our global CRM initiatives. This role is critical in ensuring effective user adoption, driving process optimization, and enabling data-driven decision-making through robust reporting and collaboration with cross-functional teams worldwide. The CRM Business Analyst will bridge the gap between business needs and technical execution, ensuring our CRM platform evolves in alignment with global business strategies.

Key Responsibilities:

1. Requirement Gathering & Analysis

• Collaborate with global stakeholders to collect and document business requirements.
• Translate business needs into detailed functional specifications for CRM system enhancements.

2. CRM Optimization & System Enhancements

• Identify and implement CRM process improvements to enhance efficiency, user experience, and system performance.
• Work with developers and vendors to implement features and integrations, ensuring alignment with global business processes.

3. User Adoption & Training

• Develop user-centric training materials, conduct workshops, and provide hands-on support to drive adoption of CRM tools.
• Act as a CRM ambassador to promote consistent usage, best practices, and system benefits across departments and regions.

4. Reporting & Data Analysis

• Design and generate dashboards and reports for sales, marketing, and service functions using CRM tools and business intelligence platforms (e.g., Power BI, Tableau).
• Monitor data integrity and quality; perform root cause analysis and develop corrective action plans where needed.

5. Global Collaboration & Communication

• Work closely with global IT teams and CRM stakeholders to ensure consistent deployment of CRM standards.
• Facilitate communication between regional users and centralized IT teams to prioritize enhancements and support needs.

6. Project Management Support

• Contribute to CRM project planning, risk assessment, and progress tracking.
• Ensure CRM-related initiatives are delivered on time and within scope.

7. Compliance & Governance

• Support data privacy and compliance efforts, ensuring CRM processes adhere to international regulations (e.g., GDPR).
• Maintain documentation on data governance, user roles, and access control.

Qualifications:

• Bachelor's degree in business, Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a CRM Business Analyst in a multinational manufacturing organization.
• Expertise in Microsoft Dynamics 365.
• Strong skills in data visualization and reporting tools such as Power BI or Tableau.
• Excellent interpersonal and communication skills with a global mindset.
• Proven ability to lead user training and change management initiatives.

Job Overview
Provides expertise and systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning, reporting, and analysis tools to internal functions.

Essential Functions
• Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements.
• Devises or modifies procedures to solve complex problems considering equipment capacity and limitations, operating time, and form of desired results.
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Guides and advises less-experienced Business Systems Analysts.
• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.

Qualifications
• Bachelor's Degree Computer Science or Business Administration, or equivalent experience Req
• Five (5) years systems analysis experience Req
• Knowledge of business-wide applications (e.g. third party software and internal operational applications, etc.) or IQVIA client facing applications and products.
• Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills.
• Thorough knowledge of IQVIA data and current systems.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at