1,760 Crm Analyst jobs in India

A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences.

About H.E. Services:

At H.E. Services vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing;
vehicle fabrication andupfitting;
component manufacturingand productivity solutions;
powertrain distributionand logistics services;
commercial and personalinsurance and risk management;
and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Read more about us:

Roles & Responsibilities:

• Manage daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.
• Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
• Develop and maintain reports and dashboards for users at all levels of the organization.
• Work directly with Sales team regarding training, support issues and problem troubleshooting.
• Maintain and improve data integrity (i.E. monitor exception reports, merge records, de-dupe records.
• Create and maintain documentation of technical issues, training, and any modifications to Salesforce.
• Import and export data using tools such as Data Loader.
• Participate in QA testing of internal Salesforce projects.
• Assist with Salesforce related applications such as Salesforce Maps and LinkedIn Sales Navigator.
• Other Salesforce related tasks and projects as assigned by management.
• Perform all other duties and special projects as assigned.

Must Have Skills:

• Knowledge of Salesforce CRM, Salesforce Maps.
• IT Help Desk familiarity.
• Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
• Experience with SQL is preferred by not required.

Education:

• Bachelor’s degree (Science Background Preferred)

Communicating:

• Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences.
• Ability to listen to request and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.

Description

The opportunity:
We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business objectives and enhances customer relationship management processes. The CRM Analyst will work closely with sales, marketing, and customer support teams to provide actionable in-sights, streamline workflows and improve the overall Salesforce visibility. 

How you’ll make an impact:

Your background:

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

ROLES AND RESPONSIBILITIES

• Work in an interdisciplinary team of specialists in marketing/media, statistics/analysis, customer journey, application development and IT infrastructure
• Technical implementation of global marketing automation and e-CRM projects in Adobe Campaign
• Building customer journey and/or automation programs
• Development of templates and best practices for different markets
• Implementation of campaigns (standalone, multi-step and message center)
• Development/Adaptation of templates (newsletter, landing page, forms, etc.)
• Implementation of innovative and technical solutions with Adobe Campaign

CRM Business Analyst Business Technology Group (BTG) role focused on the Customer Relationship Management system. The role would involve working with IT systems and technologies to support the company's CRM & Business application processes.

Position Overview:

We are seeking a dynamic and experienced
CRM Business Analyst
to support our global CRM initiatives. This role is critical in ensuring effective user adoption, driving process optimization, and enabling data-driven decision-making through robust reporting and collaboration with cross-functional teams worldwide. The CRM Business Analyst will bridge the gap between business needs and technical execution, ensuring our CRM platform evolves in alignment with global business strategies.

Key Responsibilities:

1. Requirement Gathering & Analysis

• Collaborate with global stakeholders to collect and document business requirements.
• Translate business needs into detailed functional specifications for CRM system enhancements.

2. CRM Optimization & System Enhancements

• Identify and implement CRM process improvements to enhance efficiency, user experience, and system performance.
• Work with developers and vendors to implement features and integrations, ensuring alignment with global business processes.

3. User Adoption & Training

• Develop user-centric training materials, conduct workshops, and provide hands-on support to drive adoption of CRM tools.
• Act as a CRM ambassador to promote consistent usage, best practices, and system benefits across departments and regions.

4. Reporting & Data Analysis

• Design and generate dashboards and reports for sales, marketing, and service functions using CRM tools and business intelligence platforms (e.g., Power BI, Tableau).
• Monitor data integrity and quality; perform root cause analysis and develop corrective action plans where needed.

5. Global Collaboration & Communication

• Work closely with global IT teams and CRM stakeholders to ensure consistent deployment of CRM standards.
• Facilitate communication between regional users and centralized IT teams to prioritize enhancements and support needs.

6. Project Management Support

• Contribute to CRM project planning, risk assessment, and progress tracking.
• Ensure CRM-related initiatives are delivered on time and within scope.

7. Compliance & Governance

• Support data privacy and compliance efforts, ensuring CRM processes adhere to international regulations (e.g., GDPR).
• Maintain documentation on data governance, user roles, and access control.

Qualifications:

• Bachelor's degree in business, Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a CRM Business Analyst in a multinational manufacturing organization.
• Expertise in Microsoft Dynamics 365.
• Strong skills in data visualization and reporting tools such as Power BI or Tableau.
• Excellent interpersonal and communication skills with a global mindset.
• Proven ability to lead user training and change management initiatives.