1,212 Crm Analyst jobs in India

Oracle CRM analyst

Chennai, Tamil Nadu Anicalls (Pty) Ltd

Posted today

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Job Description

• 5+ years rsquo Experience in System Administration
• 3+ years rsquo Experience developing Restful API and XML-based web services interfaces. (SOAP and WSDL)
• 3+ years rsquo Experience with scripting using java groovy, power shell, and SQL.
• Responsible for the implementation, support, and maintenance of CRM systems, including integration with other systems. Provides relevant data reports that will be used to analyze and support business-wide decisions.
• Responsible for the support, audit, and improvement of the Bankrsquos cloud-based CRM systems. Designs develop and maintain integrations between CRM and other methods.
• Acts as a liaison between affected departments and outside system vendors.
• Prepares statistical data and develops reports using available data.
• Provides system users with technical support and communicates system changes and deadlines. Documents processes and suggests and implements improvements to existing methods. Develops and implements new procedures when applicable.
• Required experience Education High School diploma or GED BABS degree in the relevant field of study preferred.
• 3+ years rsquo Experience with design and implementation of Oracle Sales or Service Cloud. Experience with design and creation of integration between cloud-based CRM systems and non-cloud-based applications. (Oracle Engagement CloudSales Cloud and Eloqua are highly desirable.)
• Deep understanding of CRM systems and data, both sales and service components.
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Salesforce CRM Analyst

Chennai, Tamil Nadu Anicalls (Pty) Ltd

Posted today

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Job Description

•Develop platform roadmap for capabilities to be added in line with the business needs of the commercial organization

•Confidently act as the key functional resource for an agile project team, with the ability to work on 2 or more projects concurrently

•Stay current on new features of the application to ensure the company is utilizing the application as effectively as possible

•SaaS start-up experience preferred

•Collaborate closely with Program management on schedule, prioritization, release planning, and risk management.

•Highly proficient in all declarative functionality on Salesforce Lightning

•The question around and offer solutions to the technical needs and interpersonal needs of your team

•Act as a key point of contact for platform and hiring roadmap of SFDC
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MS Dynamics CRM Analyst

Noida, Uttar Pradesh Anicalls (Pty) Ltd

Posted today

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Job Description

Candidate should be able to:
Completes work assignments based on business priorities and guidance from management and senior software engineers.
Works with business partners to understand business needs and identify potential technical solutions.
Demonstrates significant proficiency in fundamental and advanced application concepts using D365 and Power Platform
Creation of user instruction documents or other digital media, as well as documenting test plan scenarios in support of developers.
Creation of custom D365 solutions utilizing D365 Email Router, SDK, including custom workflow activities and reports,
Assists with build and release management.
Configures, extends, and customizes D365 software to meet business requirements, including analyzing, testing, assessing, and implementing changes.
Helps to quickly and reliably debug and solve complicated system issues.
Accepts technical direction from project leads and senior software engineers.
Communicates at a level that fosters business partner relationships and team health.
Experienced in taking an on-premise D365 instance to a cloud-based instance, using Microsoft’s Fast Track tool.
Experienced in importing data using various methods and techniques.
Experienced in importing data using various methods and techniques.
Candidate should have
Advanced understanding of D365 /Power Apps/Power Automate from a business and technical perspective and demonstrated collaboration skills.
A Bachelor’s degree in computer science, engineering, mathematics, business administration, or related field of study;
D365 /Power Apps/Power Automate (5 years)
5+ years of experience with Microsoft Dynamics CRM (2016 and D365) online and on-premise.
Microsoft Dynamics CRM (2016 and D365) online and on-premise (5 years)
This advertiser has chosen not to accept applicants from your region.

Senior Peoplesoft CRM Analyst

Noida, Uttar Pradesh Anicalls (Pty) Ltd

Posted today

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Job Description

Candidate should have:
Understanding of architecture and design across all systems.
Working proficiency in developmental toolsets
Experience with BMC Control-M scheduling system and development experience with Automated Testing Frameworks using Selenium/Java.
Proficiency in one or more general-purpose programming languages including Java, Python, Javascript, Unix / Linux, and Shell scripts.
ability to deliver creative, solutions, services, and processes.
Minimum 7+ years’ experience with PeopleSoft CRM / HRMS/ Finance Modules & in Oracle PL/SQL including triggers, stored procedures, queries, etc. (Oracle 12c/ 19c) and 2+ Years of experience in PeopleTools 8.57+ ,.
Minimum 7+ years experience in PeopleCode hands-on coding including screen customizations including Component Interface, Application Engine Integration Broker, Web Services, Advanced XML, XSLT and REST Services, Microservices, Distributed Systems, and Cloud.
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Plan.Net TechNest India Pvt.- CRM Junior Analyst/ CRM Senior Analyst/ CRM Specialist

Mumbai, Maharashtra Nexthire

Posted today

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Job Description

ROLES AND RESPONSIBILITIES

  • Work in an interdisciplinary team of specialists in marketing/media, statistics/analysis, customer journey, application development and IT infrastructure
  • Technical implementation of global marketing automation and e-CRM projects in Adobe Campaign
  • Building customer journey and/or automation programs
  • Development of templates and best practices for different markets
  • Implementation of campaigns (standalone, multi-step and message center)
  • Development/Adaptation of templates (newsletter, landing page, forms, etc.)
  • Implementation of innovative and technical solutions with Adobe Campaign
This advertiser has chosen not to accept applicants from your region.

CRM Business Analyst

Bengaluru, Karnataka IQVIA

Posted today

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Job Description

Job Overview
Provides expertise and systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning, reporting, and analysis tools to internal functions.

Essential Functions
• Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements.
• Devises or modifies procedures to solve complex problems considering equipment capacity and limitations, operating time, and form of desired results.
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Guides and advises less-experienced Business Systems Analysts.
• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.

Qualifications
• Bachelor's Degree Computer Science or Business Administration, or equivalent experience Req
• Five (5) years systems analysis experience Req
• Knowledge of business-wide applications (e.g. third party software and internal operational applications, etc.) or IQVIA client facing applications and products.
• Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills.
• Thorough knowledge of IQVIA data and current systems.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

This advertiser has chosen not to accept applicants from your region.

CRM Business Analyst

Haryana, Haryana Trek Bicycle

Posted today

Job Viewed

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Job Description

Job Description

CRM Business Analyst
 

Company Summary

Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the world’s most complex problems. We’re committed to breaking down the barriers that prevent people from using bicycles more often—for transportation, recreation, and inspiration.

Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride.

Position Summary

Trek Bicycle is seeking a detail-oriented and collaborative Business Analyst to join our CRM team. You will play a key role in enhancing Trek’s CRM system, Microsoft Dynamics, by gathering business requirements, improving workflows, supporting integrations, and enabling data-driven decisions. The ideal candidate is proactive, technically competent, and eager to support multiple business units including Sales, Customer Care, Retail, Warranty, and more.

Key Responsibilities

  • Work directly with global business stakeholders to gather, define, and document functional and technical requirements for CRM and related systems.
  • Lead ideations, facilitate agile pod meetings, and generate user stories, process diagrams, and documentation.
  • Support and optimize CRM workflows across teams (Sales, Customer Care, Warranty, Retail, etc.).
  • Collaborate with vendors to resolve issues and enhance third-party CRM integrations.
  • Assist in sprint planning, standups, demos, and retrospectives with CRM pod and business partners.
  • Research and assess current vs future state to recommend practical solutions.
  • Create and maintain mockups, flowcharts, Power Automate flows, and Power BI dashboards as needed.
  • Document and maintain onboarding guides and training materials for CRM users.
  • Provide insight into how business decisions affect CRM processes and performance.
  • Required Qualifications

  • 3+ years of Business Analyst or equivalent experience, preferably in CRM systems (Microsoft Dynamics preferred).
  • Experience working in Agile teams and delivering functional stories and process documentation.
  • Strong analytical, verbal, and written communication skills.
  • Proficiency in tools such as Power BI, Power Automate, SQL, Excel, and JIRA.
  • Familiarity with customer service, sales, or contact center workflows.
  • Demonstrated ability to work independently and collaboratively on semi-complex projects.
  • Preferred Qualifications

  • Experience with call center platforms such as 8x8, or other CCaaS platforms.
  • Understanding of Dynamics 365 customizations and integrations.
  • Exposure to automation and integration tools (Power Automate, Postman, Graph Explorer).
  • Knowledge of GDPR or other privacy regulations.
  • Passion for improving business processes through data, UX, and automation.
  • Troubleshoot data issues and support users with ad-hoc SQL queries, Postman debugging, and CRM administration.
  • Soft Skills

  • Strong interviewing and note-taking skills.
  • Comfortable leading meetings and driving consensus across stakeholders.
  • Curious mindset and willingness to learn emerging technologies and business areas.
  • Team-oriented, able to guide and assist teammates as needed.
  • This advertiser has chosen not to accept applicants from your region.
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    ODOO CRM BUSINESS ANALYST

    Gurgaon, Haryana TECHGINIA

    Posted today

    Job Viewed

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    Job Description

    Company Description

    At Techginia, we believe business owners should have access to accurate information at all times, no matter their location, to make informed decisions. We provide intelligent insights that facilitate timely decision-making by using data as a fundamental resource. By simplifying data processes, we help businesses gain more time, freedom, and prosperity. Our expertise lies in building smart dashboards for efficient decision-making.

    Role Description

    This is a full-time on-site role for an Odoo CRM Business Analyst located in Gurgaon. As an Odoo CRM Business Analyst, you will be responsible for analyzing business requirements, configuring the Odoo CRM system, and providing support to ensure the system operates efficiently. Your daily tasks will include gathering and documenting requirements, configuring Odoo CRM modules, troubleshooting system issues, and providing user training and support. You will work closely with stakeholders to understand and optimize business processes.

    Qualifications
    • Strong understanding of Odoo CRM system and its functionalities
    • Experience in business analysis, requirement gathering, and documentation
    • Skills in configuring and customizing Odoo modules
    • Proficiency in troubleshooting and providing technical support
    • Ability to train end-users and create user documentation
    • Excellent communication and interpersonal skills
    • Ability to work independently and in a team environment
    • Bachelor's degree in Business, Information Technology, or related field
    • Experience working in the CRM domain is a plus
    This advertiser has chosen not to accept applicants from your region.

    ODOO CRM BUSINESS ANALYST

    Gurgaon, Haryana TECHGINIA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description
    At Techginia, we believe business owners should have access to accurate information at all times, no matter their location, to make informed decisions. We provide intelligent insights that facilitate timely decision-making by using data as a fundamental resource. By simplifying data processes, we help businesses gain more time, freedom, and prosperity. Our expertise lies in building smart dashboards for efficient decision-making.

    Role Description
    This is a full-time on-site role for an Odoo CRM Business Analyst located in Gurgaon. As an Odoo CRM Business Analyst, you will be responsible for analyzing business requirements, configuring the Odoo CRM system, and providing support to ensure the system operates efficiently. Your daily tasks will include gathering and documenting requirements, configuring Odoo CRM modules, troubleshooting system issues, and providing user training and support. You will work closely with stakeholders to understand and optimize business processes.

    Qualifications
    Strong understanding of Odoo CRM system and its functionalities
    Experience in business analysis, requirement gathering, and documentation
    Skills in configuring and customizing Odoo modules
    Proficiency in troubleshooting and providing technical support
    Ability to train end-users and create user documentation
    Excellent communication and interpersonal skills
    Ability to work independently and in a team environment
    Bachelor's degree in Business, Information Technology, or related field
    Experience working in the CRM domain is a plus
    This advertiser has chosen not to accept applicants from your region.
     

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