Explore industrial engineering jobs across India, with opportunities spanning manufacturing, supply chain, and operations management. These roles involve optimizing processes, improving efficiency, and implementing cost-effective solutions in various industrial settings.9,140 Industrial Engineering jobs in India
FP&A Analytics & Digitization Solutions Delivery Finance Process Engineering Lead
411011 Pune, Maharashtra
BP Energy
Posted 1 day ago
Job Viewed
Job Description
Entity:
Finance
Job Family Group:
Job Description:
About bp
Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by best-in-class insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part that too. Together we continue to grow as the world’s leading energy company!
The role will be the part of The Finance Business & Technology (FBT) organization at bp is modernizing and digitizing finance activities. Within FBT, the Financial Planning and Analysis (FP&A) team plays a critical role in driving end-to-end process control and compliance. The FP&A team is instrumental in delivering best-in-class financial insights and analysis to support business decisions, while also chipping in to the standardization of our processes and driving operational excellence. By joining the FP&A team, you will part of a group that brings additional value to bp through innovative financial strategies and solutions.
Business Entity:
This role will sit within the Finance FP&A organization and will be accountable for delivering business FBT Digital Innovation team.
- Customer & products
- Gas & low carbon energy
- Production & operations
- Innovation & engineering
- Strategy & sustainability
- Trading & Shipping
- Communications & advocacy
- Finance
- Legal
- People & culture
Let me tell you about the role
This role will sit within the Finance FBT organization, in Financial Planning and Analysis (FP&A), specializing in Finance process transformation, ideally with experience of Planning & Performance Management (PPM) process, data and system transformation.
This role supports the FP&A Analytics & Digitization Solution Delivery Lead, who supervises PPM portfolio, digital strategy and implementation, as a key Subject Matter Expert (SME) advising on Process Engineering for PPM processes, systems and data as well as leading delivery.
The incumbent would be potentially required to work under alternative shift arrangements to ensure appropriate overlap hours with Eastern Standard time or Asia Pacific time zones.
What you will deliver
- Review PPM business processes so that they can be standardized, improved and streamlined for optimum efficiency in terms of both performance and cost.
- Lead process review workshops to analyze current ways of working to identify areas of improvement, gathering feedback and data from all relevant partners.
- Drive process improvement, applying a Lean/process-based abilities. Work closely with colleagues and partners to provide mentorship/training on the use of problem-solving techniques (e.g. root cause analysis).
- Collaborate across the wider Analytics and Digitization team to see opportunities and implement process optimizations as required
- Document the processes into agreed standard documentation (such as operating procedures) and undertake a walkthrough (where applicable) to ensure the validity of the documents.
- As required, lead the business design, implementation, testing and transition to operation of key PPM transformation projects - including project & squad management, scheduling, costing, communication, change management & governance
- Actively develop & grow subject matter expertise within the team, supporting others in their development and creating opportunities to ‘upskill’ others on Process engineering and core PPM process, systems and data.
- Deep process expertise, with strong background of delivering process standardization for global processes (taking into account local requirements) and improvement.
- Knowledge in Planning and Performance Management including Planning, Forecasting & MI, Financial & Economic Modelling, Performance Management, Non-financial metrics etc.
- Competent in using process mapping software.
- Understanding of change management principles and experience in applying them
- Experience of project management delivery techniques including both Waterfall and Agile
- Finance background, with grounding knowledge of end-to-end financial processes, particularly PPM processes.
- Able to describe and discuss industry and BP specific challenges in leading business and technical transformation; can demonstrate an understanding of organization change dynamics and how these impact cultural change.
- Able to bring together and energize teams effectively across organizational and cultural boundaries to achieve ambitious transformation goals.
- Skilled at developing capability within the team and getting the most out of individuals recognizing relative strengths and development areas.
- A capable influencer, able to use a range of styles to achieve objectives working with partners of all levels.
- Highly aware and active promoter of psychological safety – creating and sustaining an open and honest working environment where all can contribute without fear or bias
- Drive a one-team culture across key Finance teams and the Business.
- Able to cut through key issues and challenges and rapidly resolve with the right level of consensus and support both from the Finance and Business teams
- Clear and concise communicator – able to build awareness and support of the wider Finance and Business community
- Able to make the abstract and complex simple – understanding complex system, data and workflow requirements and translating into simple language to enable business decision making and prioritization.
- Comfortable operating in ambiguous environments.
- Proven ability to resolve problems
- Team member management and influencing at all levels
- Ability to drive and lead others through change, resolving conflict, building alignment and dealing with ambiguity
- Compelling communicator – simple and clear (verbal and written)
- Ability to move between ‘big picture’ vision and down to individual activities maintaining attention to detail
Experience and Qualifications
Must have educational qualifications :
- Business/Finance Degree level or equivalent
Preferred education/certifications :
- Change Management accreditation. Finance professional qualification (CA, ACA)
Minimum years of relevant experience :
- 12+ years of experience in a similar business area or industry
Preferred experience:
Experience of: All aspects of finance process engineering, delivering standardization and improvement. Experienced at issue resolution and influencing peer and senior partner management.
This role will have significant impact working with:
- Finance teams: lead process standardization and improvement, with input from Finance partners
- PPM leadership: Business requirement prioritization, delivery governance, strategic decision making
- Technology: Partnering with business SME on product design, implementation and operation to implement delivery and support product sustain
Why join our team?
At bp, we provide the following environment & benefits to you:
- Life & health insurance, medical care package
- Flexible working schedule
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- friendly workplace e.g.: parental leave, bereavement and compassionate leave
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
If this role attracts you, apply now!
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
This advertiser has chosen not to accept applicants from your region.
0
Specialist, Quality Assurance Engineering
Chennai, Tamil Nadu
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Quality Assurance Engineering
**Job Posting Title : Specialist,** **Quality Assurance Engineering**
**What does a successful SDETs do at Fiserv ?**
The Testing Center of Excellence provides quality assurance services to our clients across our Business Units, their corresponding Technology organization and directly to our end-customers.
Our primary testing coverage includes functional and regression testing of our Compass products. Additional responsibilities include; automation of initial manual scripting, performance testing, testing tools support and reporting of test metrics. We leverage leading technologies and processes to achieve comprehensive test coverage and release level reporting. Our products range from internal-facing as well as end consumer facing or business-oriented applications.
**What you will do:**
+ Work as a part of a scrum team along with server engineers, frontend developers and Product managers. Take part in different agile ceremonies.
+ Analyse and understand requirements.
+ Create and evaluate test cases for accuracy and applicability for products under test.
+ Find bugs and validate specifications through black box testing techniques (like testmatrices, combination testing, and risk analysis) and gray-box testing techniques (like database querying and source code analysis).
+ Provide updates to Managers and other stakeholders with the status of testing.
+ Automate test cases using appropriate tools and technologies.
+ Test system performance when applicable.
+ Support Production deployment and Bug triage
**What you will need to have:**
+ Minimum of 5+ years of experience as a QA with minimum 3+ years of experience in automated testing.
+ Good understanding of Software Test Lifecycle including Test Strategy, Test Planning, Test Case Design, Test Data Setup, Defect Management and Test Log, Test results, Test Traceability Matrix and Test Metrics Screening and validation of application through database and system logs.
+ Technical Skillset required -
+ Very good understanding of Acquirer Payment processing, Clearing and settlement processes, Payment Gateways, ISO 8583.
+ Strong Knowledge on Karate Framework, Selenium, TestNG / Junit, Maven, Java.
+ Strong knowledge of Postman, MS SQL.
+ Strong knowledge of Agile processes & tools associated with it, such as - JIRA.
+ Strong knowledge on API processing and validations.
+ Version controlling tools like GitLab
+ Need to have good debugging and problem-solving skills.
+ Should have good understanding of Framework and able to understand complex Architectural aspects.
**What would be great to have:**
+ Require minimal supervision, is a fast learner and a team player
+ Understanding of application interfaces, xml, security etc,
+ Must have good written and verbal communication skills.
+ Creative thinking and good problem-solving skills.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Quality Assurance Engineering
**Job Posting Title : Specialist,** **Quality Assurance Engineering**
**What does a successful SDETs do at Fiserv ?**
The Testing Center of Excellence provides quality assurance services to our clients across our Business Units, their corresponding Technology organization and directly to our end-customers.
Our primary testing coverage includes functional and regression testing of our Compass products. Additional responsibilities include; automation of initial manual scripting, performance testing, testing tools support and reporting of test metrics. We leverage leading technologies and processes to achieve comprehensive test coverage and release level reporting. Our products range from internal-facing as well as end consumer facing or business-oriented applications.
**What you will do:**
+ Work as a part of a scrum team along with server engineers, frontend developers and Product managers. Take part in different agile ceremonies.
+ Analyse and understand requirements.
+ Create and evaluate test cases for accuracy and applicability for products under test.
+ Find bugs and validate specifications through black box testing techniques (like testmatrices, combination testing, and risk analysis) and gray-box testing techniques (like database querying and source code analysis).
+ Provide updates to Managers and other stakeholders with the status of testing.
+ Automate test cases using appropriate tools and technologies.
+ Test system performance when applicable.
+ Support Production deployment and Bug triage
**What you will need to have:**
+ Minimum of 5+ years of experience as a QA with minimum 3+ years of experience in automated testing.
+ Good understanding of Software Test Lifecycle including Test Strategy, Test Planning, Test Case Design, Test Data Setup, Defect Management and Test Log, Test results, Test Traceability Matrix and Test Metrics Screening and validation of application through database and system logs.
+ Technical Skillset required -
+ Very good understanding of Acquirer Payment processing, Clearing and settlement processes, Payment Gateways, ISO 8583.
+ Strong Knowledge on Karate Framework, Selenium, TestNG / Junit, Maven, Java.
+ Strong knowledge of Postman, MS SQL.
+ Strong knowledge of Agile processes & tools associated with it, such as - JIRA.
+ Strong knowledge on API processing and validations.
+ Version controlling tools like GitLab
+ Need to have good debugging and problem-solving skills.
+ Should have good understanding of Framework and able to understand complex Architectural aspects.
**What would be great to have:**
+ Require minimal supervision, is a fast learner and a team player
+ Understanding of application interfaces, xml, security etc,
+ Must have good written and verbal communication skills.
+ Creative thinking and good problem-solving skills.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
1
Senior Manager, Quality Assurance
Noida, Uttar Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Tasks & responsibilities**
+ Defining **Standard delivery processes** (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
+ Providing High Quality **Business analytics** support to Management team
+ Identifying **improvement opportunities** along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
+ Ensure effectiveness of **Customer issue tracking** , root cause analysis, corrective and preventive actions, and management accountability for customer issues
+ Leading high impact **Six Sigma and Lean projects**
+ Coach green belt and smaller/lower complexity projects across the business.
+ Mentoring Green Belts/Yellow Belts
**Business Process matrices & Reporting:**
+ To define & develop **Process Metrics Scorecard** (Client - Domain level) - both for existing key clients and new clients and Tracking performance around these metrics
+ **Tracking of SLAs** & identifying concern (RED) areas to raise Early Warning Signals
**Knowledge & Skills**
+ Six Sigma Green Belt or Black Belt certifications
+ Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
+ Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
+ Strong analytical and problem-solving skills with sound business Knowledge
+ Possess excellence, project management, and people management skills.
**Qualifications**
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Key Tasks & responsibilities**
+ Defining **Standard delivery processes** (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
+ Providing High Quality **Business analytics** support to Management team
+ Identifying **improvement opportunities** along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
+ Ensure effectiveness of **Customer issue tracking** , root cause analysis, corrective and preventive actions, and management accountability for customer issues
+ Leading high impact **Six Sigma and Lean projects**
+ Coach green belt and smaller/lower complexity projects across the business.
+ Mentoring Green Belts/Yellow Belts
**Business Process matrices & Reporting:**
+ To define & develop **Process Metrics Scorecard** (Client - Domain level) - both for existing key clients and new clients and Tracking performance around these metrics
+ **Tracking of SLAs** & identifying concern (RED) areas to raise Early Warning Signals
**Knowledge & Skills**
+ Six Sigma Green Belt or Black Belt certifications
+ Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
+ Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
+ Strong analytical and problem-solving skills with sound business Knowledge
+ Possess excellence, project management, and people management skills.
**Qualifications**
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
2
Quality Assurance Associate IV
Hyderabad, Andhra Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Proficient in a range of operational processes through prior job-related experiences and trainings.
+ Completes assignments and guides the work of peers and other team members.
+ May work cross functionally, in different areas when necessary.
+ Proposes improvements to processes and methods.
+ Works within established procedures and practices.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems
+ Acts as a technical expert in an area.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts own team and other teams whose work activities are closely.
+ Impacts the end user for a more efficient and productive experience.
**Leadership**
+ Serves as a team head and may allocate work.
+ May give subject matter guidance to junior team members.
**Problem Solving**
+ Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.
**Interpersonal Skills**
+ Exchanges ideas and information effectively.
+ Empathetic and patient demeaner, showing understanding and compassion for the end user.
**Responsibility Statements**
+ Monitors transactions to ensure compliance against performance standards.
+ Develops and implements key process improvements.
+ Develops systematic approaches to assure high-quality services are provided.
+ Partners with operational team leads on areas of opportunity that have been identified.
+ Documents performance trends to develop processes and improve overall performance.
+ Assesses associate performance and delivers coaching based on findings.
+ Assists with the development of training, QA processes, and process improvement.
+ Interacts with work leaders, supervisors, and managers.
+ Reviews work of levels 1, 2, and 3.
+ Provides feedback and coaching to transaction processing personnel on errors created.
+ Provides support in creating and reviewing documented SOPs with operations.
+ Detects, examines, and reports fraudulent activities.
+ Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
+ Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Proficient in a range of operational processes through prior job-related experiences and trainings.
+ Completes assignments and guides the work of peers and other team members.
+ May work cross functionally, in different areas when necessary.
+ Proposes improvements to processes and methods.
+ Works within established procedures and practices.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems
+ Acts as a technical expert in an area.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts own team and other teams whose work activities are closely.
+ Impacts the end user for a more efficient and productive experience.
**Leadership**
+ Serves as a team head and may allocate work.
+ May give subject matter guidance to junior team members.
**Problem Solving**
+ Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.
**Interpersonal Skills**
+ Exchanges ideas and information effectively.
+ Empathetic and patient demeaner, showing understanding and compassion for the end user.
**Responsibility Statements**
+ Monitors transactions to ensure compliance against performance standards.
+ Develops and implements key process improvements.
+ Develops systematic approaches to assure high-quality services are provided.
+ Partners with operational team leads on areas of opportunity that have been identified.
+ Documents performance trends to develop processes and improve overall performance.
+ Assesses associate performance and delivers coaching based on findings.
+ Assists with the development of training, QA processes, and process improvement.
+ Interacts with work leaders, supervisors, and managers.
+ Reviews work of levels 1, 2, and 3.
+ Provides feedback and coaching to transaction processing personnel on errors created.
+ Provides support in creating and reviewing documented SOPs with operations.
+ Detects, examines, and reports fraudulent activities.
+ Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
+ Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
3
Quality Assurance Associate III
Hyderabad, Andhra Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Establishes the appropriate approach for new assignments.
+ Works with a limited degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Uses discretion to modify work practices and processes to achieve results or improve efficiency.
**Leadership**
+ May provide informal guidance to junior team members.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for clients and end-users.
**Interpersonal Skills**
+ Clearly and effectively exchanges information and ideas.
**Responsibility Statements**
+ Creates a quality checklist to determine potential defects.
+ Reviews transactions and selects samples for auditing.
+ Performs risk assessments related to performance monitoring and financial operations.
+ Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
+ Validates audit findings with operations personnel to concur with root cause analysis (RCA).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Establishes the appropriate approach for new assignments.
+ Works with a limited degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Uses discretion to modify work practices and processes to achieve results or improve efficiency.
**Leadership**
+ May provide informal guidance to junior team members.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for clients and end-users.
**Interpersonal Skills**
+ Clearly and effectively exchanges information and ideas.
**Responsibility Statements**
+ Creates a quality checklist to determine potential defects.
+ Reviews transactions and selects samples for auditing.
+ Performs risk assessments related to performance monitoring and financial operations.
+ Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
+ Validates audit findings with operations personnel to concur with root cause analysis (RCA).
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
4
Quality Assurance Associate II
Kochi, Kerala
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a moderate degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports the achievement of company goals by integrating teams for the best outcome.
**Impact**
+ Impacts a team through quality of services and information provided.
+ Follows standardized procedures and practices and receives moderate supervision and guidance.
**Leadership**
+ Has no supervisory responsibilities.
+ Manages own workload.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Reviews current processes and identifies trends.
+ Reviews work produced for errors.
+ Evaluates for performance standards (SLAs) required under contract.
+ Compares various sampling techniques and identifies correct samples for auditing.
+ Evaluates workflow tools to run reports.
+ Coaches Level 1 auditors on sampling techniques and business process knowledge.
+ Reconciles transaction processing for data accuracy.
+ Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a moderate degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports the achievement of company goals by integrating teams for the best outcome.
**Impact**
+ Impacts a team through quality of services and information provided.
+ Follows standardized procedures and practices and receives moderate supervision and guidance.
**Leadership**
+ Has no supervisory responsibilities.
+ Manages own workload.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Reviews current processes and identifies trends.
+ Reviews work produced for errors.
+ Evaluates for performance standards (SLAs) required under contract.
+ Compares various sampling techniques and identifies correct samples for auditing.
+ Evaluates workflow tools to run reports.
+ Coaches Level 1 auditors on sampling techniques and business process knowledge.
+ Reconciles transaction processing for data accuracy.
+ Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
5
Quality Assurance Associate IV
Kochi, Kerala
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Proficient in a range of operational processes through prior job-related experiences and trainings.
+ Completes assignments and guides the work of peers and other team members.
+ May work cross functionally, in different areas when necessary.
+ Proposes improvements to processes and methods.
+ Works within established procedures and practices.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems
+ Acts as a technical expert in an area.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts own team and other teams whose work activities are closely.
+ Impacts the end user for a more efficient and productive experience.
**Leadership**
+ Serves as a team head and may allocate work.
+ May give subject matter guidance to junior team members.
**Problem Solving**
+ Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.
**Interpersonal Skills**
+ Exchanges ideas and information effectively.
+ Empathetic and patient demeaner, showing understanding and compassion for the end user.
**Responsibility Statements**
+ Monitors transactions to ensure compliance against performance standards.
+ Develops and implements key process improvements.
+ Develops systematic approaches to assure high-quality services are provided.
+ Partners with operational team leads on areas of opportunity that have been identified.
+ Documents performance trends to develop processes and improve overall performance.
+ Assesses associate performance and delivers coaching based on findings.
+ Assists with the development of training, QA processes, and process improvement.
+ Interacts with work leaders, supervisors, and managers.
+ Reviews work of levels 1, 2, and 3.
+ Provides feedback and coaching to transaction processing personnel on errors created.
+ Provides support in creating and reviewing documented SOPs with operations.
+ Detects, examines, and reports fraudulent activities.
+ Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
+ Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Proficient in a range of operational processes through prior job-related experiences and trainings.
+ Completes assignments and guides the work of peers and other team members.
+ May work cross functionally, in different areas when necessary.
+ Proposes improvements to processes and methods.
+ Works within established procedures and practices.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems
+ Acts as a technical expert in an area.
**Business Expertise**
+ Helps teams to integrate and work together to support the achievement of company goals.
**Impact**
+ Impacts own team and other teams whose work activities are closely.
+ Impacts the end user for a more efficient and productive experience.
**Leadership**
+ Serves as a team head and may allocate work.
+ May give subject matter guidance to junior team members.
**Problem Solving**
+ Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.
**Interpersonal Skills**
+ Exchanges ideas and information effectively.
+ Empathetic and patient demeaner, showing understanding and compassion for the end user.
**Responsibility Statements**
+ Monitors transactions to ensure compliance against performance standards.
+ Develops and implements key process improvements.
+ Develops systematic approaches to assure high-quality services are provided.
+ Partners with operational team leads on areas of opportunity that have been identified.
+ Documents performance trends to develop processes and improve overall performance.
+ Assesses associate performance and delivers coaching based on findings.
+ Assists with the development of training, QA processes, and process improvement.
+ Interacts with work leaders, supervisors, and managers.
+ Reviews work of levels 1, 2, and 3.
+ Provides feedback and coaching to transaction processing personnel on errors created.
+ Provides support in creating and reviewing documented SOPs with operations.
+ Detects, examines, and reports fraudulent activities.
+ Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
+ Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
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6
Supervisor, Quality Assurance
Bangalore, Karnataka
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Summary:**
We are seeking a proactive and experienced **Supervisor** , **Quality Assurance** to oversee quality assurance initiatives across our BPO operations. The ideal candidate will manage a team of QA analysts, ensure delivery excellence, and drive continuous improvement by monitoring process adherence, compliance, and customer experience across voice and non-voice processes.
**Key Responsibilities:**
+ Supervise and mentor a team of QA Analysts across multiple BPO processes (voice, chat, email, back-office).
+ Set up, improve, drive, and streamline monitoring, feedback & other internal processes related to Quality.
+ Analyze QA results, identify trends, and drive RCA (Root Cause Analysis) with Operations/Training teams.
+ Lead calibration sessions with internal stakeholders and clients to maintain scoring alignment.
+ Collaborate with Training and Operations to improve agent performance through feedback and coaching inputs.
+ Ensure timely reporting of QA performance metrics and insights to stakeholders.
+ Prepare QA dashboards, agent scorecards, and monthly review decks for internal/client reporting.
+ Conduct refresher sessions or floor huddles based on identified quality gaps.
+ Support compliance with company policies, client SLAs, and data security protocols.
+ Act as an Internal Auditor for QA Team.
+ Manage, Analyze and Report upon ZTPs to stakeholders.
+ Drive Idea generation/recommendation process and share ideas with the client.
**Qualifications & Skills:**
+ Graduation in any discipline.
+ 4-6 years of experience in BPO Quality Assurance, with at least 1-2 years in a team lead/supervisory role.
+ Hands-on experience in handling quality for **inbound/outbound voice** , **email** , or **chat processes** .
+ Strong understanding of QA parameters like CSAT, FCR, AHT, adherence, accuracy, etc.
+ Exposure to international/domestic BPO environments (US/UK/AUS/India).
+ Proficient in using QA tools, MS Excel, and reporting dashboards.
+ Must have Working knowledge of Six Sigma, Lean, TQM & PDCA methodologies.
+ Excellent interpersonal, communication, and team-handling skills.
+ Six Sigma GB/YB are preferred.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Summary:**
We are seeking a proactive and experienced **Supervisor** , **Quality Assurance** to oversee quality assurance initiatives across our BPO operations. The ideal candidate will manage a team of QA analysts, ensure delivery excellence, and drive continuous improvement by monitoring process adherence, compliance, and customer experience across voice and non-voice processes.
**Key Responsibilities:**
+ Supervise and mentor a team of QA Analysts across multiple BPO processes (voice, chat, email, back-office).
+ Set up, improve, drive, and streamline monitoring, feedback & other internal processes related to Quality.
+ Analyze QA results, identify trends, and drive RCA (Root Cause Analysis) with Operations/Training teams.
+ Lead calibration sessions with internal stakeholders and clients to maintain scoring alignment.
+ Collaborate with Training and Operations to improve agent performance through feedback and coaching inputs.
+ Ensure timely reporting of QA performance metrics and insights to stakeholders.
+ Prepare QA dashboards, agent scorecards, and monthly review decks for internal/client reporting.
+ Conduct refresher sessions or floor huddles based on identified quality gaps.
+ Support compliance with company policies, client SLAs, and data security protocols.
+ Act as an Internal Auditor for QA Team.
+ Manage, Analyze and Report upon ZTPs to stakeholders.
+ Drive Idea generation/recommendation process and share ideas with the client.
**Qualifications & Skills:**
+ Graduation in any discipline.
+ 4-6 years of experience in BPO Quality Assurance, with at least 1-2 years in a team lead/supervisory role.
+ Hands-on experience in handling quality for **inbound/outbound voice** , **email** , or **chat processes** .
+ Strong understanding of QA parameters like CSAT, FCR, AHT, adherence, accuracy, etc.
+ Exposure to international/domestic BPO environments (US/UK/AUS/India).
+ Proficient in using QA tools, MS Excel, and reporting dashboards.
+ Must have Working knowledge of Six Sigma, Lean, TQM & PDCA methodologies.
+ Excellent interpersonal, communication, and team-handling skills.
+ Six Sigma GB/YB are preferred.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
7
Senior Supervisor, Quality Assurance
Kochi, Kerala
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires broad technical expertise and company/industry knowledge.
+ Accountable for functional, operational, and/or program management.
+ Achieves goals through the work of others.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
**General Profile**
+ Supervises daily tasks of complex business, technical support, or production teams.
+ Sets team priorities to ensure timely completion.
+ Coordinates work activities with other supervisors.
+ Makes decisions based on policies, procedures, and business plans.
+ Receives guidance from manager.
+ May not perform the work supervised.
**Functional Knowledge**
+ Understands and applies concepts in the field of expertise.
+ Has basic knowledge of other disciplines.
**Business Expertise**
+ Understands how to improve efficiency across related teams.
**Impact**
+ Impacts the quality and effectiveness of the team and its contribution to the subfunction.
**Leadership**
+ Sets priorities for and mentors employees to meet daily deadlines.
**Problem Solving**
+ Resolves typical technical and operational problems.
**Interpersonal Skills**
+ Uses tact to exchange information and handle sensitive issues.
**Responsibility Statements**
+ Evaluates the performance of the team.
+ Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
+ Identifies future learning education opportunities.
+ Assists in transitions.
+ Prepares baseline performance parameters at onshore locations.
+ Creates a road map for quality improvement.
+ Supports hiring needs.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Requires broad technical expertise and company/industry knowledge.
+ Accountable for functional, operational, and/or program management.
+ Achieves goals through the work of others.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
**General Profile**
+ Supervises daily tasks of complex business, technical support, or production teams.
+ Sets team priorities to ensure timely completion.
+ Coordinates work activities with other supervisors.
+ Makes decisions based on policies, procedures, and business plans.
+ Receives guidance from manager.
+ May not perform the work supervised.
**Functional Knowledge**
+ Understands and applies concepts in the field of expertise.
+ Has basic knowledge of other disciplines.
**Business Expertise**
+ Understands how to improve efficiency across related teams.
**Impact**
+ Impacts the quality and effectiveness of the team and its contribution to the subfunction.
**Leadership**
+ Sets priorities for and mentors employees to meet daily deadlines.
**Problem Solving**
+ Resolves typical technical and operational problems.
**Interpersonal Skills**
+ Uses tact to exchange information and handle sensitive issues.
**Responsibility Statements**
+ Evaluates the performance of the team.
+ Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
+ Identifies future learning education opportunities.
+ Assists in transitions.
+ Prepares baseline performance parameters at onshore locations.
+ Creates a road map for quality improvement.
+ Supports hiring needs.
+ Performs other duties as assigned
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
8
Senior Manager, Quality Assurance
Noida, Uttar Pradesh
Conduent
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Tasks & responsibilities**
+ Defining **Standard delivery processes** (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
+ Providing High Quality **Business analytics** support to Management team
+ Identifying **improvement opportunities** along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
+ Ensure effectiveness of **Customer issue tracking** , root cause analysis, corrective and preventive actions, and management accountability for customer issues
+ Leading high impact **Six Sigma and Lean projects**
+ Coach green belt and smaller/lower complexity projects across the business.
+ Mentoring Green Belts/Yellow Belts
**Business Process matrices & Reporting:**
+ To define & develop **Process Metrics Scorecard** (Client - Domain level) - both for existing key clients and new clients and Tracking performance around these metrics
+ **Tracking of SLAs** & identifying concern (RED) areas to raise Early Warning Signals
**Knowledge & Skills**
+ Six Sigma Green Belt or Black Belt certifications
+ Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
+ Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
+ Strong analytical and problem-solving skills with sound business Knowledge
+ Possess excellence, project management, and people management skills.
**Qualifications**
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Key Tasks & responsibilities**
+ Defining **Standard delivery processes** (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
+ Providing High Quality **Business analytics** support to Management team
+ Identifying **improvement opportunities** along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
+ Ensure effectiveness of **Customer issue tracking** , root cause analysis, corrective and preventive actions, and management accountability for customer issues
+ Leading high impact **Six Sigma and Lean projects**
+ Coach green belt and smaller/lower complexity projects across the business.
+ Mentoring Green Belts/Yellow Belts
**Business Process matrices & Reporting:**
+ To define & develop **Process Metrics Scorecard** (Client - Domain level) - both for existing key clients and new clients and Tracking performance around these metrics
+ **Tracking of SLAs** & identifying concern (RED) areas to raise Early Warning Signals
**Knowledge & Skills**
+ Six Sigma Green Belt or Black Belt certifications
+ Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
+ Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
+ Strong analytical and problem-solving skills with sound business Knowledge
+ Possess excellence, project management, and people management skills.
**Qualifications**
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
9