11,096 Operations Managers jobs in India

**About our ELS Division **
Pearson's Enterprise Learning and Skills (ELS) division is creating a world where everyone is prepared for the future of work, and where success is no longer only about what you've done but what you can do. The global talent market has never been more important than it is today, and ELS is positioned to meet the needs of employees and employers in a changing global economy. ELS offerings help employers understand labor market dynamics and how best to futureproof their workforces at scale, while helping workers gain the skills, they need to boost their employability and open new job and career prospects.  
Using workforce analysis, personalized learning, assessment and verified skills credentials to close skills gaps, Pearson is helping customers realize untapped potential and mobilize talent. Employers can understand, maintain, and enhance the value of their most important asset - their people - and help employees make important breakthroughs in their careers. 
**Position Overview**  
We are seeking an experienced and AI savvy business operations manager to work in our business performance and operations team. The role will play a critical role in driving process management and optimisation, business performance tracing, and risk management across the ELS Business Unit. The candidate must have strategic thinking, strong analytical skills, adept at OKRs and KPIs and foster a collaborative and people-centred culture. The ideal candidate will be highly organized, detail-oriented, and capable of building strong partnerships across multiple stakeholders to ensure operational excellence. This is a unique opportunity to work with a new leader and define new processes, ways of working and seeing the impact across our business. 
This role is a pivotal role responsible for driving the efficiency and effectiveness of our operational processes. This position focuses on monitoring and improving key performance metrics, ensuring that the organization meets its strategic objectives, and will work closely with cross-functional teams to identify and implement process improvements, optimize resource utilization, and enhance overall productivity. The role requires a strategic thinker with strong analytical skills, capable of translating data insights into actionable plans that align with the company's goals. This is an exciting opportunity for a strategic thinker with a strong background in operational efficiency and effectiveness, and proven experience in setting up and driving operational disciplines.
**Core Responsibilities **
**Business Operations**
Design, implement, and embed OKRs, KPIs, risk management, and audit frameworks across the Business Unit, in partnership with the Operations leader 
Monitor and report on performance data, partnering with stakeholders to encourage a culture of continuous improvement and learning. 
Standardize reporting methods and governance practices to enhance visibility and accountability. 
Lead continuous improvement initiatives, identifying and implementing operational efficiencies. 
Identify and implement improvements to the operational ways of working for business performance management, using AI agents and solutions to drive efficiency and add value  
Collaborate with internal teams to create a Centre of Excellence (COE) for Enterprise Learning and Skills (ELS), aligning best practices across the division. 
** Risk Management & Governance **
Manage divisional risks aligned with strategic goals and operational execution. 
Develop and implement risk mitigation strategies, empowering teams to proactively address potential challenges. 
Ensure compliance with audit requirements and governance standards. 
**Stakeholder Engagement **
Build strong partnerships with internal teams, including HR, Finance, and key business stakeholders. 
Collaborate with key result owners to provide regular updates on OKRs, KPIs, risks, and audit actions. 
Foster an inclusive and empathetic environment that promotes transparency, accountability, and teamwork. 
**Delivery Business Performance **
**Establish and Track Delivery Performance Metrics:** Develop and implement measurable performance metrics aligned with delivery organizational goals to monitor operational efficiency, quality, and customer satisfaction. 
**Monitor and Analyze Performance Data:** Continuously collect, review, and interpret performance data against established KPIs, identifying trends, variances, and areas for improvement to ensure operational targets are met. 
**Report and Communicate Performance Insights:** Provide regular, accurate performance reports to senior management, stakeholders and partners, highlighting achievements, risks, and actionable insights to support informed decision-making and strategy adjustments; for both direct and partner-led delivery. 
**Key Skills & Competencies **
Operational Performance Management, in particular the set up and tracking of OKRs and KPIs  
Expert in OKRs and KPI - metric management 
Structured thinking and problem solving 
AI application 
Data Analysis & Reporting 
Stakeholder Management and influencing skills to work across virtual teams 
Effective Communication and Adaptability to be able to implement solution into teams across the business 
**Qualifications & Experience**  
Bachelor's degree in business administration, Project Management, or equivalent experience. 
Experience of at least 12-15 years' experience in business management, operations and/or finance background 
Proven experience embedding OKRs, KPIs, and risk management frameworks. 
Experience of applying MSFT co-pilot agents and other related AI technology to improve efficiency 
Strong analytical skills with experience in data reporting and performance tracking. 
Demonstrated ability to build collaborative relationships and drive cross-functional initiatives. 
Experience working in a fast-paced, global environment is highly desirable. 
Project Management or equivalent certification (preferred). 
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
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**Job:** Finance
**Job Family:** ENTERPRISE
**Organization:** Enterprise Learning & Skills
**Schedule:** FULL_TIME
**Workplace Type:** On-site
**Req ID:** 20907
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