15,772 Sap Crm jobs in India

Talent Worx is excited to welcome a knowledgeable SAP CRM Consultant to our growing team. In this role, you will play a crucial part in implementing and supporting SAP Customer Relationship Management (CRM) solutions that drive our clients' customer engagement and sales processes. Your expertise will help organizations streamline their customer interactions, enhance service delivery, and ultimately improve customer satisfaction.

As an SAP CRM Consultant, you will engage directly with clients to understand their needs, configure the SAP CRM module accordingly, and provide ongoing support to ensure successful adoption and usage of the system.

Requirements

Key Responsibilities:

• Implement and configure the SAP CRM module to align with client business processes and requirements.
• Analyze business needs and translate them into actionable functional specifications for SAP CRM solutions.
• Perform system testing and user acceptance testing to validate functionalities and address any bugs or issues.
• Provide training and support to end-users, ensuring effective utilization of SAP CRM tools and features.
• Collaborate with cross-functional teams to integrate SAP CRM with other SAP modules, enhancing overall process flow.
• Monitor and troubleshoot system issues, providing timely resolutions to enhance client satisfaction.

Required Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• A minimum of 3-5 years of experience as an SAP CRM Consultant with hands-on implementation and support experience.
• Strong understanding of customer engagement processes, including marketing, sales, and service functionalities within SAP CRM.
• Proficiency in configuring SAP CRM functionalities such as marketing campaigns, sales orders, and service management.
• Excellent analytical skills and attention to detail when assessing business requirements.
• Strong communication and interpersonal skills for effective collaboration with clients and team members.

Benefits

Talworx is an emerging recruitment consulting startup, hiring for our client which is a leading big 4: Our client is a British multinational professional services network headquartered in London, England. It is the largest professional services network by revenue and number of professionals in the world and is considered one of the Big Four accounting firms

Company Description

CloudXtreme LLC is an Information Technology Services company that provides HR and Finance Digital Transformation Solutions. We specialize in re-engineering, modernizing, and automating business processes to maximize results. Our expertise lies in HRMS Software Solutions, offering both Application Management Services (AMS) and Implementation Services to our clients.

Role Description

This is a full-time on-site role for an SAP CRM Functional Consultant located in Hyderabad. The SAP CRM Functional Consultant will be responsible for analyzing business processes, configuring and customizing SAP CRM modules, and providing technical expertise in middleware integration. The consultant will work closely with clients to deliver consulting services and ensure successful implementation and optimization of SAP CRM solutions.

Qualifications

• Experience in analyzing and optimizing Business Processes
• Proficiency in SAP CRM and SAP CRM Technical skills
• Knowledge of Middleware integration
• Consulting skills and experience in delivering implementation services
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant SAP certifications are a plus

• Minimum 8 to 10 years of ABAP experience.

• At least 5+ years of experience in ABAP CRM.

• Should have good communication skills.

• Have worked in at least one CRM implementation Project (Complete cycle).

• Knowledge of the MVC architecture and One Order framework.

• Strong working knowledge in CRM UI BOLGenil Programming.

• Hands on experience in ABAP Report programming, Function modules and Data dictionary objects.

• Aware of OO ABAP concepts with Hands on experience.

• Aware of the Middleware concepts (like BDOCs and InboundOutbound queues).

• Worked on BADI's, Actions and Interfaces (Inbound and Outbound), Proxies.

• Experience of CRM ISU will be added advantage. (Aware of Business Master Data and Technical Master Data)

• Having experience on ODATA service / Fiori Concepts / Fiori Launchpad and analysing the web-service issues will be added advantage.

• Having experience of working in the replication issues will be added advantage. (like using tcode: ecrmrepl)

• Team handling and coordination experience is must.

• Knowledge of BRF+ and BPEM will be added advantage.

• Should be comfortable with CRM Base customization and product configuration.

• Should be comfortable in tracing the issues and performance tuning the code.

• Should be comfortable in S4HANA concepts, CDS Views, AMDP, WEBIDE, Table functions, SADL exits, HANA studio, Exception aggregation.

• S4HANA Migration and Upgrade knowledge will be added advantage.

SAP CRM FUNCTIONAL CONSULTANT

MANDATORY SKILLS : SALES AND SERVICES.

Notice period : 15 days to immediate

Note : please do not share higher notice profiles.

1. SAP CRM Technical
2. ABAP
3. At least one CRM implementation Project (Complete cycle)MVCInboundOutboundS4HANA concepts, CDS Views, AMDP, WEBIDE, Table functions, SADL exits, HANA studio, Exception aggregation Migration and Upgrade

Job Purpose:

We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global organization.

The team is currently developing several solutions regarding AI which increased the volume of enhancements and developments required. The support of these type of solutions it just starting and will only increase with time.

Responsibilities:

• The main focus will be supporting new enhancements and developments

• Development of API/Webservices

• Some tasks will also involve to support the rollout implementation of the current solution / template to different countries in APJ region and EMEA

• Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape

• Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements

• Support rollouts of SAP CRM into new business areas and teams

• Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines

• Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required

• Code analysis and problem identification to accelerate developments

• Knowledge transfer to trainers, subject matter experts, and other consultants

• Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and GoLives

• Deliverables as assigned by the stream lead

Knowledge Skills and Experience

• Strong ABAP development and code debugging skills

• 2-5 years experience

• SAP CRM process and system configuration knowledge

• Analytic skills for problem solving

• Customer orientation behavior and good communication skills

• Ability to work in an international environment and a team split across the world

• Fluency in the English language

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Job Purpose:

We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global organization.

The team is currently developing several solutions regarding AI which increased the volume of enhancements and developments required. The support of these type of solutions it just starting and will only increase with time.

Responsibilities:

• The main focus will be supporting new enhancements and developments

• Development of API/Webservices

• Some tasks will also involve to support the rollout implementation of the current solution / template to different countries in APJ region and EMEA

• Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape

• Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements

• Support rollouts of SAP CRM into new business areas and teams

• Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines

• Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required

• Code analysis and problem identification to accelerate developments

• Knowledge transfer to trainers, subject matter experts, and other consultants

• Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and GoLives

• Deliverables as assigned by the stream lead

Knowledge Skills and Experience

• Strong ABAP development and code debugging skills

• 2-5 years experience

• SAP CRM process and system configuration knowledge

• Analytic skills for problem solving

• Customer orientation behavior and good communication skills

• Ability to work in an international environment and a team split across the world

• Fluency in the English language

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Hi All,

Interested candidates share CV -

Location - Bangalore

D Summary – SAP CRM Consultant (Application Support)
Experience Required

• ~4 years of SAP CRM experience (application support focused).

Core Responsibilities

1. Application Support

2. Provide day-to-day SAP CRM user support.

3. Resolve incidents, service requests, and issues promptly.

4. Incident & Problem Management

5. Manage incidents and communicate effectively with stakeholders.

6. Perform root cause analysis of recurring issues.

7. Implement preventive measures to avoid system disruptions.

8. Enhancements & Configurations

9. Handle system changes, request fulfillment, and maintenance.

10. Perform SAP CRM base configurations (transaction/status profiles, org determination, business roles, WebUI customizing, action profiles).

11. System Monitoring

12. Monitor CRM system performance.

13. Identify and address job errors, background job issues, or bottlenecks.

14. User Support & Training

15. Guide business users during incident handling.

16. Conduct user training sessions when needed.

17. Documentation

18. Maintain detailed documentation of configs, support processes, and resolutions.

Required Skills

1. Functional Skills

2. SAP CRM Sales & Service modules expertise.

3. CRM Middleware (BDOCs, IDOCs).
4. One-Order Framework understanding.

5. Job processing & error analysis.

6. Technical Skills

7. WebUI Customizing & MVC Architecture.

8. Enhancements (BADI, BAPI, User Exits, Component Workbench).
9. BOL (Business Object Layer) & GENIL Programming.
10. ABAP (basic knowledge and debugging).

11. RICEFW objects understanding.

12. Support-Oriented Skills

13. Incident & Problem Management (ITIL framework knowledge helpful).

14. Shift support capability (rotational, including weekends).

Additional/Preferred Skills

• SAP CRM Certification.
• SAP C4C exposure.
• ITIL certification.

Project Role : Software Development Engineer

Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.

Must have skills : SAP CRM Sales

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful execution of projects, addressing any challenges that arise, and contributing to the overall improvement of application performance and functionality. You will also be involved in maintenance and enhancement activities, ensuring that the applications meet the evolving needs of users and stakeholders.

Roles & Responsibilities:

- Expected to be an SME.

- Collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Facilitate knowledge sharing sessions to enhance team capabilities.

- Monitor project progress and ensure alignment with timelines and objectives.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in SAP CRM Sales.

- Strong understanding of application development methodologies.

- Experience with debugging and troubleshooting application issues.

- Familiarity with software testing practices and tools.

- Ability to work collaboratively in a team-oriented environment.

Additional Information:

- The candidate should have minimum 5 years of experience in SAP CRM Sales.

- This position is based at our Bengaluru office.

- A 15 years full time education is required.