2,025 Crm Manager jobs in India

Location: Sector 62, Noida, Uttar Pradesh (Onsite)

Organization: QHT Clinic & TheURoots

CRM Platform: LeadSquared

About the Role

We are looking for a skilled CRM Developer & Manager to oversee, customize, and

enhance our LeadSquared CRMfor both QHT Clinic (Healthcare CRM operations) and

TheURoots (Consumer CRM operations). The role involves development, automation,

process optimization, and ensuring data integrity while aligning CRM usage with business

needs.

Key Responsibilities

1. CRM Development & Customization

• Customize and configure LeadSquared CRM workflows, fields, forms, and modules.
• Automate manual processes to increase efficiency and accuracy.
• Implement upgrades and ensure CRM is aligned with industry best practices.
• Develop custom integrations with third-party applications (email, WhatsApp, ERP,
• etc.).

2. QHT Clinic – Healthcare CRM Focus

• Ensure accurate patient data integration (registrations, appointments, billing).
• Automate reminders for appointments, test reports, and follow-ups.
• Generate daily/weekly MIS and operational reports for management.
• Maintain compliance with patient data confidentiality and security.
• Manage lead flow from website, social channels, and campaigns.
• Build automation for customer engagement (welcome emails, feedback, abandoned
• cart reminders).
• Support marketing campaigns with seamless CRM integration
• (Email/SMS/WhatsApp).
• Ensure data hygiene – remove duplicates, update incomplete records.

3. System Management & Support

• Monitor CRM performance and uptime.
• Resolve user tickets and issues within defined SLAs.
• Provide training and support to internal teams (Sales, Marketing, Operations).

4. Ownership & Reporting●

• Maintain proper documentation of workflows and automations.
• Provide weekly performance updates and improvement reports to management.
• Collaborate cross-functionally with sales, operations, and marketing teams.

Key Skills & Requirements

• Proven experience in LeadSquared CRM (development, customization, and management).
• Strong knowledge of CRM workflows, automation, and reporting.
• Hands-on experience in API integrations and third-party tools.
• Understanding of healthcare and consumer business processes preferred.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and ability to collaborate across teams.

Qualification & Experience

• Bachelor's degree in Computer Science / IT / related field.

2–5 years of experience as a CRM Developer/Manager (LeadSquared preferred).

Job Types: Full-time, Permanent

Pay: ₹40, ₹75,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person

About the Company

Parag Copigraph Pvt. Ltd. is a leading manufacturer of Carbonless Paper, Thermal Paper, and Paper Straws. We are known for good quality, reasonable cost, fast delivery, and customized products, catering to the printing industry, printers, and city bus operators.

Job Summary

As a Customer Relationship Manager (CRM) at Parag Copigraph Pvt. Ltd., you will be responsible for building and maintaining strong relationships with our customers in the printing industry, bus operators, and related sectors. You will ensure customer satisfaction, handle queries, manage orders, and coordinate with internal teams to deliver high-quality service. Your role will focus on retaining clients, identifying new business opportunities, and ensuring smooth communication between the company and its customers.

Key Responsibilities

* Build and maintain strong relationships with existing customers.

* Act as the primary point of contact for client queries, complaints, and support.

* Coordinate with production, logistics, and sales teams to ensure timely order execution and delivery.

* Monitor customer orders and follow up for payments when required.

* Maintain updated customer records in CRM software or databases.

* Collect customer feedback and communicate it to relevant departments for improvements.

* Analyze customer trends to support decision-making.

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month

Work Location: In person

ob Title: CRM Manager

Location: Kakati, Belgaum, Karnataka

Industry: Real Estate / Construction

Experience: 5-8 Years (Mandatory in Real Estate or Construction)

Gender: Male Candidates Only

Language Requirement: Fluency in Kannada (Mandatory)

Local Candidates Preferred

Two-Wheeler & Valid Driving License Required

Job Summary:

We are looking for an experienced and responsible CRM Manager for our real estate/construction firm based in Kakati, Belgaum. The ideal candidate will be responsible for end-to-end customer management, including registrations, payment collections, maintaining customer records, and liaising with registration offices. Candidates must have a solid background in real estate or construction, excellent communication in Kannada, and sound knowledge of basic accounting tools like MS Excel and Word.

Key Responsibilities:

• Customer Relationship Management:

• Handle end-to-end customer registrations.

• Maintain regular follow-ups with customers regarding payment collections and documentation.

• Address customer queries, complaints, and coordinate for timely resolution.

• Documentation & Coordination:

• Prepare, verify, and maintain customer documentation and agreements.

• Coordinate with the legal/documentation team for registration-related formalities.

• Ensure timely visits to the Registration Office for deed registrations and other legal formalities.

• Data & Account Handling:

• Maintain and update customer records, receipts, and payment schedules in Excel.

• Track and manage outstanding collections.

• Prepare regular MIS reports and data summaries for management.

• Site Coordination:

• Coordinate with the sales team and site team for smooth handovers and documentation.

• Provide regular updates to the management regarding the status of customer onboarding and registrations.

Required Skills & Qualifications:

• 5 to 8 years of experience in CRM or Customer Handling in the real estate or construction industry.
• Proficiency in MS Excel, Word, and basic accounting tasks.
• Strong understanding of registration processes, documentation, and legal formalities in Karnataka.
• Excellent communication skills in Kannada (mandatory), along with basic English or Hindi.
• Must be a local resident of Belgaum or nearby areas.
• Must own a bike with a valid driving license.
• Ability to handle field visits independently.

Salary:

As per industry standards; negotiable based on experience and skills.

How to Apply:

Interested candidates who meet the above criteria can apply by sending there CV to or

Manage and nurture relationships with potential and existing customers post-property booking.

Liaise with banks/NBFCs to assist customers with home loan approvals and disbursements

Ensure all documents submitted meet legal and financial requirements.

Required Candidate profile

Candidate must have minimum working experience of 5 years in CRM in Real Estate Company. Must have working knowledge of CRM system, Bank Loan, Agreement and Registry process, CRM software or ERP.

Develop and execute CRM strategies to acquire, retain, and grow customer relationships. Identify and pursue new business opportunities using CRM data and insights. Maintain accurate and up-to-date customer records in the ZOHO CRM system . Work closely with marketing to launch targeted campaigns based on customer segmentation. Track sales performance, generate reports, and provide data-driven recommendations. Follow up on leads, schedule meetings/demos, and manage the sales pipeline via the CRM. Train and support other team members in CRM usage and best practices. Ensure data hygiene and integrity across all customer records. Collaborate with cross-functional teams (marketing, support, product) to enhance customer engagement.

Job Type: Full-time

Pay: ₹20, ₹45,000.00 per month

Work Location: In person

CRM Manager duties and responsibilities

CRM Managers can use their technical skills and understanding of marketing and sales principles to grow a company's customer base. They also typically maintain accurate customer data and update CRM systems to align with business needs. They may also liaise between the marketing and sales departments, helping all employees effectively use CRM data.

Typical CRM Manager duties and responsibilities you might want to include in your job description are:

• Managing and optimizing CRM platforms
• Developing customer journey maps
• Monitoring key performance indicators (KPIs), such as customer engagement rate and retention rate
• Implementing or updating CRM systems
• Training employees to use CRM systems effectively
• Collaborating with sales and marketing professionals to attract and retain new customers
• Overseeing privacy compliance within a company's CRM system, including the General Data Protection Regulation (GDPR)

Job Types: Full-time, Permanent

Pay: ₹12, ₹35,000.00 per month

This role is for one of Weekday's clients

Salary range: Rs Rs ie INR 3-5 LPA)

Min Experience: 4 years

Location: Sangli

JobType: full-time

Qualifications:

• MBA in Marketing or equivalent.
• 3–5 years of relevant experience in CRM management.
• Hands-on experience with CRM systems (Zoho, Salesforce, HubSpot, etc.).
• Strong communication, analytical, and leadership skills.
• Familiarity with customer segmentation and personalized marketing practices.

Key Responsibilities

• Manage and maintain the CRM system with accurate and clean data.
• Develop and implement CRM strategies to improve customer engagement and loyalty.
• Collaborate with Sales, Marketing, and Customer Service teams to align CRM activities.
• Analyze customer data to identify patterns, trends, and actionable insights.
• Create and execute targeted sales/marketing campaigns through CRM.
• Track and report key KPIs like customer satisfaction, churn, and retention.
• Train staff on CRM usage and best practices.
• Troubleshoot CRM-related issues and coordinate with vendors/IT support when required.
• Document CRM processes for continuous improvement.

Desired Skills

• Strong problem-solving and analytical mindset.
• Ability to optimize sales funnels and improve conversion rates.
• Team-oriented, with strong collaboration and interpersonal skills.
• Proactive, self-motivated, and detail-oriented.

Role & responsibilities

1. CRM Strategy Development:

2. Develop and implement CRM strategies to improve customer retention, engagement, and loyalty.

3. Utilize CRM software and tools to identify and segment customer groups for targeted campaigns.

4. Analyze customer data to derive insights and make data-driven decisions that enhance customer experience.

5. Campaign Management:

6. Create and manage email, SMS, push notifications, and other automated campaigns tailored to customer needs.

7. Develop personalized customer journeys to drive engagement, conversion, and retention.

8. Monitor campaign performance and adjust strategies to optimize effectiveness.

9. Customer Segmentation & Targeting:

10. Conduct deep analysis of customer data to identify patterns and segments that require tailored marketing approaches.

11. Build customer personas and implement effective targeting strategies across various channels.

12. Collaboration & Cross-Functional Engagement:

13. Work closely with the marketing, sales, and customer service teams to ensure consistent customer communication.

14. Collaborate with product teams to align CRM initiatives with new product launches or updates.

15. CRM Tool Management:

16. Oversee the use and optimization of CRM platforms (e.g., Salesforce, HubSpot, etc.).

17. Ensure proper integration of CRM systems with other tools like email marketing platforms and data analytics software.

18. Manage CRM data integrity and ensure compliance with data privacy regulations.

19. Performance Tracking & Reporting:

20. Monitor key CRM performance indicators (KPIs) such as customer retention rate, lifetime value, churn rate, and customer satisfaction.

21. Create and present detailed reports on campaign performance and customer insights to senior management.

22. Continuously optimize CRM practices based on performance data.

23. Customer Feedback & Insights:

24. Gather customer feedback through surveys, reviews, and direct interaction to enhance CRM strategies.

25. Use feedback to improve customer communication, product offerings, and service quality.

Job Title: CRM Executive

Company: DESMAT – Stationery & Office Products Industry

Location: Ashok Vihar ( North Delhi)

Job Type: Full-time

About Us

DESMAT is a reputed brand in the stationery and office products industry with a strong presence across India. Our product portfolio includes labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. We are committed to quality, innovation, and customer satisfaction.

Job Description

We are looking for a CRM Executive to join our team. The candidate will be responsible for managing customer relationships, ensuring smooth order processing, handling enquiries, and supporting the sales team.

Key Responsibilities:

• Process and manage customer orders efficiently
• Follow up with clients for pending payments
• Make outbound calls for updates, reminders, and support
• Provide information on credit/debit notes
• Handle and resolve customer enquiries
• Address and resolve any escalations promptly
• Build and maintain strong customer relationships

Requirements:

• Graduate (preferred) with 1–3 years of experience in CRM / Customer Service
• Strong communication & problem-solving skills
• Ability to multitask and work under pressure
• Knowledge of stationery / office products industry will be an added advantage

Job Type: Permanent

Pay: ₹14, ₹44,968.90 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable with a 6-day working culture and shift timing from 9:00 AM to 6:00 PM?

Education:

• Bachelor's (Preferred)

Experience:

• CRM software: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person