1,832 Crm Manager jobs in India

• About Company:

We are a fast-growing real estate brand with a strong presence in Gurugram, Panipat, and Yamunanagar. Emperium has successfully delivered several premium residential and commercial projects, recognized for their thoughtful design, exceptional quality, and timely execution.

• Activity list

Direct interaction with clients to resolve account disputes & queries.

Conduct outstanding analysis, debtor management & collections.

Manage login of new bookings, checking of applications, KYC, and cost sheets.

Approve variations in pricing, discounts, broker commissions, and payment plans.

Prepare and execute agreements, addendums, and transfer documents.

Prepare daily / weekly / monthly reports and MIS.

Carry out periodic audits and reconcile transactions posted in the accounting

package with master data to ensure accurate record keeping.

Maintain and update master data records in 4QT.

Issue all letters of allotment; execute ATS, transfers, refunds, demands, reminders,

ledger reconciliation, receipts, and offers of possession.

Handle legal documentation for cancellations, adjustments, transfers, and

changes in client details.

Conduct collection follow-up – demand calls, pre-due date calls, reminder calls,

highlighting defaulters, and final closure calls.

Coordinate with accounts for reconciliations to avoid discrepancies.

Manage subvention interest calculations and cheque preparations.

Perform AR calculation and ensure timely dispatch of cheques.

Verify broker commissions before release.

• Educational Qualification Any Graduate/Post Graduate
• Experience: 6–12 years of relevant experience in CRM,

preferably in real estate or allied industries. The successful candidate must be a strong communicator with the level of maturity and presence necessary to work collaboratively with senior executives and business units to implement project initiatives.

Language fluency

• English and Hindi
• Knowledge of any other language will be an

Job Type: Full-time

Pay: ₹500, ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

We are seeking a CRM Manager to own the end-to-end client engagement journeyfrom initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.

Responsibilities:

• Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
• Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
• Maintain and optimize CRM systems (Salesforce, HubSpot, Zoho, etc.) for accurate data, segmentation, and automation.
• Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
• Provide regular project updates, manage expectations, and proactively resolve client concerns.
• Capture feedback (surveys, testimonials) to refine service delivery.
• Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
• Generate CRM performance reports, analyze trends, and present actionable insights.
• Implement best practices in client communication and train team members on CRM usage.

Skills & Experience:

• Bachelor's in Business, Marketing, Communications, or a related field.
• 2–4 years' experience in CRM, Client Success, Account Management, or Customer Engagement.
• Proficiency in CRM software (Salesforce, HubSpot, Zoho, Microsoft Dynamics).
• Strong verbal & written communication skills with a client-facing presence.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proactive problem-solver with a client-centric mindset.
• Passion for design, aesthetics, or creative service industries is a plus.
• Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.

CRM Manager is responsible for managing client relationships, ensuring high levels of customer satisfaction & enhancing the overall buyer experience.CRM coordinates with sales, marketing & post-sales teams across all stages from booking to handover.

Responsible for handling customer lifecycle, BBA & registration, client agreements, MIS reporting, collections, and RERA compliance. Must have Commercial Projects Real Estate background with hands-on experience in documentation & client servicing.

About Auto Hangar:

Auto Hangar is one of India's most respected and long-standing luxury automobile dealer groups, representing iconic brands like Mercedes-Benz. With a strong focus on premium customer experience, trust, and innovation, we are looking for a CRM Manager to lead and optimize our customer engagement strategy across digital and physical channels.

Role Overview:

As the CRM Manager, you will be responsible for driving customer relationship strategy, enhancing customer lifecycle journeys, and implementing data-driven campaigns to build long-term engagement, loyalty, and repeat business. This role demands a deep understanding of luxury customer behavior, CRM tools, analytics, and a passion for delivering exceptional customer experiences.

Key Responsibilities: Strategy & Planning:

• Develop and execute a robust CRM strategy aligned with Auto Hangar's sales and aftersales goals.
• Create customer segmentation models for personalized marketing and communication.
• Design automated and manual campaigns for lead nurturing, post-sale engagement, service reminders, feedback collection, and reactivation.

CRM System Management:

• Manage and optimize the use of the Dealer Management System (DMS) and CRM platforms (e.g., Salesforce, AutoFusion, or Mercedes-Benz proprietary systems).
• Ensure proper data hygiene, lead tracking, and integration with digital and offline channels.
• Collaborate with IT and sales teams to improve CRM functionalities and workflows.

Campaign Execution & Communication:

• Plan and execute email, SMS, WhatsApp, and telecalling campaigns for different customer segments.
• Collaborate with sales, service, and marketing teams to craft personalized content and offers.
• Monitor open rates, conversions, and campaign effectiveness to optimize future efforts.

Analytics & Reporting:

• Analyze customer data to derive insights on behavior, purchase patterns, and satisfaction levels.
• Track KPIs such as lead response times, customer retention, repeat purchase rates, and campaign ROI.
• Prepare regular dashboards and reports for senior management.

Customer Experience Focus:

• Implement post-purchase engagement programs and customer satisfaction initiatives (e.g., NPS, CSAT).
• Support service teams in retention campaigns, extended warranty renewals, and service reminders.
• Act as the voice of the customer, identifying pain points and opportunities to enhance the customer journey.

Qualifications:

• Bachelor's or Master's degree in Marketing, Business, or a related field.
• 5–8 years of experience in CRM, customer engagement, or loyalty marketing, preferably in automotive, luxury retail, or hospitality.
• Hands-on experience with CRM platforms like Salesforce, HubSpot, AutoFusion, or similar.
• Strong analytical mindset with proficiency in Excel, CRM dashboards, and reporting tools.
• Excellent communication skills and a customer-first attitude.
• Ability to work in a fast-paced, high-expectation environment.

Preferred:

• Experience in a luxury automotive dealership environment.
• Familiarity with Mercedes-Benz CRM standards and systems.
• Understanding of the customer journey in premium/luxury segments.
• Proficiency in regional languages (e.g., Marathi, Hindi) along with English.

Job Type: Full-time

Pay: ₹45, ₹50,000.00 per month

Work Location: In person

Position: CRM Manager

Reporting to: Sr. Marketing Manager

Experience: 5+ years relevant

Role Overview:

We are seeking an experienced and results-driven CRM Manager to lead the development and execution of our customer relationship strategies. The ideal candidate will have deep expertise in CRM tools and B2B SaaS marketing automation, with a strong understanding of the retail industry. You will be responsible for enhancing customer engagement, optimizing communication strategies, improving retention, and contributing to revenue growth.

Responsibilities:

CRM Strategy Management

Develop and execute strategies to drive lead generation, conversion, and retention using Zoho CRM.

Design, implement, and optimize workflows in Zoho CRM to automate sales, marketing, and customer support processes, ensuring efficiency and consistency across teams.

Configure and customize Zoho CRM based on business requirements, adding fields, modules, and automation rules as needed.

Performing database maintenance tasks, including diagnostic tests, duplicate entry cleansing, and bounce back cleaning.

Providing Zoho CRM training and end-user support.

Documenting processes, including error reports and changes to field history tables. Preparing reports for sales and other departments.

Oversee and manage Zoho CRM to ensure effective management of customer interactions, sales processes, and data accuracy.

Marketing Automation

Conducting market research to better comprehend prevailing consumer behaviors.

Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.

Conceptualizing email marketing campaigns that speak directly about the subject/topic to existing and prospective clients.

Proof-checking the email copy to ensure that is well-written and free from mistakes.

Collaborate with the marketing team to create automated campaigns that engage customers, nurture prospects, and retain existing clients.

Maintaining a database of customers who have opted to receive our correspondence.

Distributing emails through the use of automation software (Zoho Campaigns)

Writing first responses on-the-go to prospective new customers who respond to the campaign.

Manage and optimize Zoho Marketing Plus for lead nurturing, email marketing campaigns, and customer segmentation.

Customer Life Cycle Management

Develop and implement strategies to improve customer retention, reduce churn, and increase customer satisfaction.

Track customer interactions and feedback, identifying areas for improvement and implementing corrective actions.

Maintaining a documented pipeline of calls and lead generation activities.

Analyze CRM data to identify trends, pain points, and opportunities to enhance the customer experience.

Team Collaboration and Leadership

Collaborate with sales, marketing, and customer success teams to ensure alignment across departments and a cohesive customer experience.

Develop and maintain CRM best practices and ensure team adherence to processes and workflows.

Nurturing existing prospects to the point of conversion for the Sales team and hence conversion to a qualified opportunity.

Provide training and ongoing support to teams to ensure they are effectively utilizing Zoho CRM and Zoho Marketing Plus tools.

Reporting and Analytics:

Create and manage reports and dashboards in Zoho CRM and Zoho Marketing Plus to track KPIs, customer trends, and sales performance.

Analyze customer data and campaign performance to provide insights and actionable recommendations to senior management.

Required Qualification

Experience: Minimum 5 years of experience in CRM management, preferably in B2B SaaS or similar industries.

Technical Proficiency: In-depth experience with Zoho CRM and Zoho Marketing Plus, including workflow creation, reporting, and automation.

Workflow Automation Expertise: Proven ability to create, manage, and optimize workflows in Zoho CRM to automate key processes (e.g., lead assignment, follow-ups, customer onboarding, etc.)

Customer-Centric Mindset: Proven track record in driving customer satisfaction, retention, and successful marketing campaigns.

Analytical Skills: Strong ability to analyze data, create reports, and draw actionable insights from CRM data.

Communication: Excellent written and verbal communication skills to collaborate with cross-functional teams and present data insights.

Leadership Skills: Experience managing and mentoring teams, with a focus on driving collaboration and achieving company goals.

Preferred Qualification

Zoho certifications (CRM, Marketing Automation, etc.)

Knowledge of B2B sales processes and customer lifecycle management in a SaaS environment.

Education Qualification

Bachelors degree in Marketing, Business Administration, Information Systems, or related field is required.

A Masters degree (MBA) or Postgraduate Diploma in Marketing/CRM/Data Analytics is preferred.

About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Responsibilities:

• Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns.
• Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & Pincode
• Benchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teams
• Collaborate with product development teams to chart a product roadmap in line with business expectations
• Work on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasks
• Develop and present reports on merchandising and CRM performance to stakeholders.
• Track and measure campaign effectiveness to maximize ROI, delivery & conversions
• Collaborate with cross-functional teams to create targeted marketing campaigns and promotions

Required Experience & Skill set:

• Engineering/MBA degree from a Tier 1/2 college
• Proven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech company
• Should have worked on one of the CRM platforms like Clevertap, Moengage etc.
• Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must.
• Strong analytical ability and logical reasoning
• Proficiency in Excel, Google Sheets, Slides, and Docs.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
please fill out this form.
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Location: Sector 62, Noida, Uttar Pradesh (Onsite)

Organization: QHT Clinic & TheURoots

CRM Platform: LeadSquared

About the Role

We are looking for a skilled CRM Developer & Manager to oversee, customize, and

enhance our LeadSquared CRMfor both QHT Clinic (Healthcare CRM operations) and

TheURoots (Consumer CRM operations). The role involves development, automation,

process optimization, and ensuring data integrity while aligning CRM usage with business

needs.

Key Responsibilities

1. CRM Development & Customization

• Customize and configure LeadSquared CRM workflows, fields, forms, and modules.
• Automate manual processes to increase efficiency and accuracy.
• Implement upgrades and ensure CRM is aligned with industry best practices.
• Develop custom integrations with third-party applications (email, WhatsApp, ERP,
• etc.).

2. QHT Clinic – Healthcare CRM Focus

• Ensure accurate patient data integration (registrations, appointments, billing).
• Automate reminders for appointments, test reports, and follow-ups.
• Generate daily/weekly MIS and operational reports for management.
• Maintain compliance with patient data confidentiality and security.
• Manage lead flow from website, social channels, and campaigns.
• Build automation for customer engagement (welcome emails, feedback, abandoned
• cart reminders).
• Support marketing campaigns with seamless CRM integration
• (Email/SMS/WhatsApp).
• Ensure data hygiene – remove duplicates, update incomplete records.

3. System Management & Support

• Monitor CRM performance and uptime.
• Resolve user tickets and issues within defined SLAs.
• Provide training and support to internal teams (Sales, Marketing, Operations).

4. Ownership & Reporting●

• Maintain proper documentation of workflows and automations.
• Provide weekly performance updates and improvement reports to management.
• Collaborate cross-functionally with sales, operations, and marketing teams.

Key Skills & Requirements

• Proven experience in LeadSquared CRM (development, customization, and management).
• Strong knowledge of CRM workflows, automation, and reporting.
• Hands-on experience in API integrations and third-party tools.
• Understanding of healthcare and consumer business processes preferred.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and ability to collaborate across teams.

Qualification & Experience

• Bachelor's degree in Computer Science / IT / related field.

2–5 years of experience as a CRM Developer/Manager (LeadSquared preferred).

Job Types: Full-time, Permanent

Pay: ₹40, ₹75,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person

Job Requirements

Job Description:

Job Title: CRM Manager - Customer Loyalty

Job Category: Watches & Wearables - Marketing

Department: Marketing - E-commerce

Location: Bengaluru, Karnataka, India

Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team.

Key Responsibilities:

• Develop and implement CRM strategies to increase customer loyalty and retention

• Analyze customer data and behavior to identify opportunities for improvement

• Collaborate with cross-functional teams to create targeted marketing campaigns and promotions

• Monitor and track customer engagement and satisfaction levels

• Utilize CRM tools and platforms to manage customer data and communication

• Conduct market research and stay updated on industry trends to inform CRM strategies

• Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams

• Manage a team of CRM specialists and provide guidance and support as needed

Additional Parameters:

• This is a full-time, regular/permanent position

• The role is based in Bengaluru, Karnataka, India

• Some travel may be required for this role

If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth.

Work Experience

Qualifications:

MBA (tier 1 college ) in Marketing, Business, Data Analytics, or a related field.

Experience:

3 + years of experience in CRM campaign management, lifecycle marketing, or retention strategies.

• Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus.

• Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred.

Required Skills & Expertise:

Technical Skills:

• Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage).

-Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics).

• Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO).

• Familiarity with SQL and database querying (preferred but not mandatory).

Functional Skills:

• Expertise in customer segmentation and behavioral targeting.

• Strong understanding of customer lifecycle stages and lifecycle marketing strategies.

• Proven ability to design and execute automated customer journeys.

• Competency in analyzing and interpreting customer engagement data.

Soft Skills:

• Strategic Thinking: Ability to align CRM campaigns with broader business objectives.

• Communication Skills: Clear articulation of strategies and data insights across teams.

• Problem-Solving: Proactive approach to identifying and addressing campaign challenges.

• Attention to Detail: Precision in campaign execution and reporting.

• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.