3,966 Customer Engagement jobs in India
Customer Engagement Manager
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Job Description
Should be a Graduate from a reputed college or University. Plus should have a certificate from a Design School.
Software Skills: Adobe Illustrator, Photoshop, Corel Draw
Duties & Responsibilities:
- Ideate and develop Catalogs and brochure designs, PPT, Collaterals Print Ads as per the brief and brand guidelines.
- Advise Marketing and Content on strategies to reach a particular audience.
- Determine the message the design should portray.
- Create images that identify a product or convey a message.
- Develop graphics for product illustrations, logos, and websites.
- Select colors, images, text style, and layout.
- Designing Retail/ Institutional Campaign banners, standee, Posters, branding etc.
- Designing & Co-ordinating for monthly Internal Communication material – Newsletters, Whatsapp promotions etc.
- Assisting Online team in developing web templates / Web banners.
- Think creatively and develop new design concepts, graphics & layouts.
- Co-ordinating and work as team with Marketing & Content.
- Handle & coordinate with team internally for Adaptations of creatives, Product Cutouts, corporate & retail stationery.
- Ability to multitask on multiple projects. Manage projects based on deadlines and prioritize work accordingly.
- Understand and visualize the requirements, brainstorm and deliver fresh new creative’s based on the brief given.
- Incorporate changes recommended into the final design.
- Review designs for errors before printing or publishing them.
- Ability to research designs, thoughts.
Manager - Customer Engagement
Posted today
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Job Description
KEY RESPONSIBILITIES
Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A.
Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
Measures of Success
Key Goal (Business)
Key Relationships (Internal /External)
Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams
Key competencies/skills required
Desired qualification and experience
Post Graduate in Management preferred
Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service
Experience of managing Operations / or Customer Service
Customer Engagement Intern
Posted today
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Job Description
· Identify potential co workers from social media websites like Facebook, Linkedin and Twitter
· Pitch the co working space and the packages to the identified leads via all relevant mediums such as email, phone and SMS.
· Follow-up, elaborate and negotiate with the leads who have shown interest via the above-mentioned mediums
· Coordinate with leads to schedule tours of the co-working space as convenient for them
· Extend Hospitality to the visitors in the premises by understanding the pulse of the customers serious vs explorers)
· Facilitate the request for new requirements by connecting and following up with the relevant departments in Competent
Executive- Customer Engagement
Posted today
Job Viewed
Job Description
Key Responsibilities
:Handling Digital Calls (Call Quality Audit Process Adherence)
Query resolution and Service request processing at Digital Calls.
Service to Sales/Recruitment lead Generation and Conversion.
Ensuring 13M & 25M persistency collection.
Retaining customer coming in for Surrender/ECS/FLC/E2R
New Business WIP Management
Statutory Compliance & Branch Risk Rating
Training & Certification
Measure of Success:
1. Total Duration for which the user was active (As per the OD’s)
2. No of calls attended by the User (As per the OD’s)
3. Average Call handling Time (As per the OD’s)
4. Time taken(lag) to pick up the call (As per the OD’s)
1. Ensuring timely and accurate resolution ( Reduction in service grievance & CXO escalation)
2. Digital NPS/ Surrender NPS (As per the Goal Sheet)
3. POS decline Management (As per the Goal Sheet)
4. WIP Management
5. S2S/R Lead Generation and follow-up with Distribution till conversion
1. Monthly Calling on 13M & 25M Callable base assigned
2. Weekly follow-up with Distribution on Unpaid Cases (Non Contactable/Deferred/Refuse to pay Cases)
1. Surrender Retention both on value & Volume. (As per the Goal Sheet)
2. ECS Retention both on value & Volume. (As per the Goal Sheet)
3.Free-look retention Value (As per the Goal Sheet)
4. E2R Retention Volume. (As per the Goal Sheet)
1.WIP Management
2. P2A (Paid to Applied) (As per the Goal Sheet)
2. FTR (First Time Right) (As per the Goal Sheet)
3. E-Nach adoption(Online ECS Registration)
4. Agent engagement (NPS)
Ensuring Statutory, Compliance and Grievances display in al the respecting mapped branches.
Actively take part in training s and ensure clearing all the assigned assessments on stipulated time.
Desired qualifications and experience:
Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance.
vELIGIBILITY
ØCandidates who have a performance rating of G3V3 & have completed 18 months in the current role.
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3V3
Knowledge and skills required:
·Ability to work in a fast paced environment
·Strong people skills
·Good co-ordination skills
·Data management on Excel should be good
·Accounting Knowledge
·Customer Centric
Manager - Customer Engagement
Posted today
Job Viewed
Job Description
KEY RESPONSIBILITIES
Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A.
Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
Measures of Success
Key Goal (Business)
Key Relationships (Internal /External)
Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams
Key competencies/skills required
Desired qualification and experience
Post Graduate in Management preferred
Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service
Experience of managing Operations / or Customer Service
Manager - Customer Engagement
Posted today
Job Viewed
Job Description
Key Responsibilities
:Measure of Success:
Desired qualifications and experience:
Knowledge and skills required:
Executive - Customer Engagement
Posted today
Job Viewed
Job Description
Key Responsibilities
:Handling Digital Calls (Call Quality Audit Process Adherence)
Query resolution and Service request processing at Digital Calls.
Service to Sales/Recruitment lead Generation and Conversion.
Ensuring 13M & 25M persistency collection.
Retaining customer coming in for Surrender/ECS/FLC/E2R
New Business WIP Management
Statutory Compliance & Branch Risk Rating
Training & Certification
Measure of Success:
1. Total Duration for which the user was active (As per the OD’s)
2. No of calls attended by the User (As per the OD’s)
3. Average Call handling Time (As per the OD’s)
4. Time taken(lag) to pick up the call (As per the OD’s)
1. Ensuring timely and accurate resolution ( Reduction in service grievance & CXO escalation)
2. Digital NPS/ Surrender NPS (As per the Goal Sheet)
3. POS decline Management (As per the Goal Sheet)
4. WIP Management
5. S2S/R Lead Generation and follow-up with Distribution till conversion
1. Monthly Calling on 13M & 25M Callable base assigned
2. Weekly follow-up with Distribution on Unpaid Cases (Non Contactable/Deferred/Refuse to pay Cases)
1. Surrender Retention both on value & Volume. (As per the Goal Sheet)
2. ECS Retention both on value & Volume. (As per the Goal Sheet)
3. Free-look retention Value (As per the Goal Sheet)
4. E2R Retention Volume. (As per the Goal Sheet)
1.WIP Management
2. P2A (Paid to Applied) (As per the Goal Sheet)
2. FTR (First Time Right) (As per the Goal Sheet)
3. E-Nach adoption(Online ECS Registration)
4. Agent engagement (NPS)
Ensuring Statutory, Compliance and Grievances display in al the respecting mapped branches.
Actively take part in training s and ensure clearing all the assigned assessments on stipulated time.
Desired qualifications and experience:
Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance.
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3V3
Knowledge and skills required:
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Executive - Customer Engagement
Posted today
Job Viewed
Job Description
Key Responsibilities
:Handling Digital Calls (Call Quality Audit Process Adherence)
Query resolution and Service request processing at Digital Calls.
Service to Sales/Recruitment lead Generation and Conversion.
Ensuring 13M & 25M persistency collection.
Retaining customer coming in for Surrender/ECS/FLC/E2R
New Business WIP Management
Statutory Compliance & Branch Risk Rating
Training & Certification
Measure of Success:
1. Total Duration for which the user was active (As per the OD’s)
2. No of calls attended by the User (As per the OD’s)
3. Average Call handling Time (As per the OD’s)
4. Time taken(lag) to pick up the call (As per the OD’s)
1. Ensuring timely and accurate resolution ( Reduction in service grievance & CXO escalation)
2. Digital NPS/ Surrender NPS (As per the Goal Sheet)
3. POS decline Management (As per the Goal Sheet)
4. WIP Management
5. S2S/R Lead Generation and follow-up with Distribution till conversion
1. Monthly Calling on 13M & 25M Callable base assigned
2. Weekly follow-up with Distribution on Unpaid Cases (Non Contactable/Deferred/Refuse to pay Cases)
1. Surrender Retention both on value & Volume. (As per the Goal Sheet)
2. ECS Retention both on value & Volume. (As per the Goal Sheet)
3. Free-look retention Value (As per the Goal Sheet)
4. E2R Retention Volume. (As per the Goal Sheet)
1.WIP Management
2. P2A (Paid to Applied) (As per the Goal Sheet)
2. FTR (First Time Right) (As per the Goal Sheet)
3. E-Nach adoption(Online ECS Registration)
4. Agent engagement (NPS)
Ensuring Statutory, Compliance and Grievances display in al the respecting mapped branches.
Actively take part in training s and ensure clearing all the assigned assessments on stipulated time.
Desired qualifications and experience:
Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance.
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3V3
Knowledge and skills required:
Executive - Customer Engagement
Posted today
Job Viewed
Job Description
Key Responsibilities
:Adherence to all regulatory requirements
Measure of Success:
Timely processing of docs within 2 days of receipt
Desired qualifications and experience:
FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required:
Customer Engagement Executive
Posted today
Job Viewed
Job Description
**Your Responsibilities**:
- Assist senior business development professionals in identifying new business opportunities and potential clients or partners.
- Research and analyze market trends, competitor activities, and potential customer needs.
- Build and maintain relationships with existing and potential clients or partners through regular communication and networking efforts.
- Assist in the development of business proposals, presentations, and other materials to support business development efforts.
- Collaborate with senior business development professionals to develop and execute strategic plans for growth.
- Stay up-to-date on industry developments and best practices in business development.
- Perform other duties as assigned to support the overall goals and objectives of the business development team.
**Applicant Preferences**
- Must be a graduate.
- Minimum 3-6 months experience in customer engagement, business development, marketing, or a related field is preferred.
- Digital industry experience is a plus
- Excellent communication and interpersonal skills.
- Strong analytical and research skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn and adapt to new challenges and opportunities.
- A proactive and results-oriented mindset.
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently working anywhere? If Yes, what is the notice period duration?
- Are you comfortable with working hours 11 am to 7 pm (Mon - Sat), Powai?
- Current Monthly In Hand Salary
- Expected Monthly In Hand Salary
- Mention your relevant years of experience?
Work Location: In person