1,076 Customer Engagement jobs in India

An individual who embodies a people-first attitude is ready to be the face of the organization to our customers, and can efficiently handle customer complaints and queries. The ideal candidate should be proactive, an initiator, and a team player.

Department: Customer Engagement and Experience

Job Type: FullTime (Work from Office)

Location: Ahmedabad

Experience: 0 to 1 years

ROLES AND RESPONSIBILITIES:

• Customer Complaints/Queries: Handle customer complaints and queries in the best possible manner, ensuring satisfaction.
• Team Contribution: Contribute to team efforts by accomplishing related tasks as needed.
• Query Resolution: Ensure that queries are resolved promptly and efficiently.
• Value Addition: Provide insights and feedback to add value to the department and organization.
• Efficiency: Maintain quality and quantity while being efficient in meeting targets. 

SKILLS AND EXPERIENCE:

• Graduate degree in any field (minimum), MBA preferred.
• Experience or freshers with internship experience in customer service, supply chain in luxury, hospitality or FMCG industry.
• Communication Skills: Excellent verbal and written communication skills.
• MS Excel: Proficiency at a standard level.
• Strong command of the English language.
• Ability to analyze issues and find effective solutions.
• High level of patience in dealing with customer issues.
• Ability to work well within a team environment.
• Takes initiative and is proactive in problem-solving. 

Job Title:

Customer Engagement Manager (Freshers/Experienced)

Location:

Tamil Nadu, Kerala, Telangana, Andhra Pradesh, Karnataka, Kolkata (West Bengal)

Multiple vacancies available across the listed locations.

Job Type:

Full-time

Salary:

20,000-30,000

Experience Required:

0 to 3 years

(Fresh graduates are encouraged to apply)

Educational Qualification:

Bachelor's or Master's Degree in:

• Pharmacy (B.Pharm / M.Pharm)
• Life Sciences / Biotechnology / Microbiology / Chemistry / Related Science Disciplines

Job Summary:

We are looking for dynamic and self-driven individuals to join our team as Customer Engagement Managers. This role focuses on building strong relationships with healthcare professionals, managing customer interactions, and driving engagement with our products and services. You will play a key role in understanding customer needs and delivering scientific value through effective communication.

Key Responsibilities:

• Act as the primary point of contact for healthcare professionals (HCPs) and institutional clients.
• Present product information with scientific accuracy and clarity.
• Manage and strengthen customer relationships through regular follow-ups, meetings, and support activities.
• Collaborate with internal teams (sales, marketing, medical affairs) to ensure customer satisfaction.
• Conduct field visits and participate in scientific/medical discussions and product training.
• Maintain up-to-date knowledge of products, industry trends, and competitor activities.
• Report customer feedback and market intelligence to relevant teams.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Scientific aptitude and ability to understand medical/pharma products
• Willingness to travel within the assigned territory
• Good organizational and time management abilities
• Proficiency in local language(s) and English

What We Offer:

• Competitive salary and performance-based incentives
• Exposure to a growing and dynamic healthcare/pharma environment

Intrested candidates please submit your resume below

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

We are seeking a dynamic and results-driven Marketing & Sales Executive to join our growing team. This role is ideal for individuals who are passionate about building client relationships, driving revenue growth.

Required Candidate profile

*MBA GRADUATES

*BBA GRADUATES

*ANY GRADUATES

*EXPERIENCE ON MARKETING OR SALES FIELD.

Perks and benefits

*performance-based incentives

Role & responsibilities

• Managing office administration assets and upkeep of the same.
• Agents Contracting
• New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues
• Audit Rating

Preferred candidate profile

• Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services
• Knowledge of service quality is required

Language's Required

• English
• Hindi

• Make outbound calls to customers to confirm service visits.
• Verify and update customer information in the CRM
• Communicate clearly and professionally to ensure customers understand the appointment details.
• Handle basic customer queries

Responsibilities

We are seeking a talented Marketer to drive our digital marketing efforts. The ideal candidate is a data-driven marketer with a deep understanding of various digital marketing channels, a proven track record of optimising conversions, and is passionate about achieving and exceeding marketing goals.

· Increase the overall activation to ensure all the leads who have been onboarded to try the Samco app and execute trades.

· Has experience in writing content for various channels, including WhatsApp, email, and SMS, to achieve better conversions.

· To achieve overall KPI from lead to KYC, login, payin to trade.

· Increase Revenue (Brokerage) via various products from new & existing clients.

· Developing and managing digital journeys and flows from scratch to increase activation & engagement.

· Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient campaigns while maximising ROI.

· Assist in creating and executing marketing strategies to drive client acquisition & revenue.

· Collaborate with the sales teams to optimise conversions.

Implement A/B testing and other optimisation techniques to enhance campaign conversions & user experience to drive different campaign objectives and reduce churn rate.

Qualifications

· Bachelor's degree in Marketing, Business, or a related field.

· Minimum 1-3 years of experience in growth marketing with a proven track record of achieving and exceeding KPIs.

· Proficiency in digital marketing tools such as MoEngage, Plotline, CleverTap, Web Engage, Google Analytics, and AppsFlyer.

· Strong analytical skills and the ability to translate data into actionable insights.

· Exceptional communication and collaboration skills.

· Creative problem-solving abilities.

· 

Up-to-date knowledge of the latest digital marketing trends and technologies.

Description

PearlSoft Technologies LLP, Cochin are looking for Customer Engagement Executive , a dynamic and confident professional with excellent presentation and communication skills to showcase our products to potential and lead customers. The ideal candidate should be able to explain product features clearly, engage with clients effectively, and represent our company with professionalism.

Key Responsibilities

Deliver impactful product presentations and demonstrations to prospective and existing clients.

Clearly communicate product features, benefits, and use cases to diverse audiences.

Engage with customers, understand their requirements, and guide them on how our products meet their needs.

Coordinate with the sales and marketing teams to prepare presentation materials and client engagement strategies.

Build strong relationships with clients and represent the company in meetings, events, and product showcases.

Collect customer feedback during presentations and share insights with internal teams for improvement.

Requirements

B.Tech, BCA, MCA, or equivalent qualification in Computer Science or related field.

Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).

Strong presentation and interpersonal skills with the ability to engage audiences.

Confidence in speaking with senior-level clients and decision-makers.

Ability to understand technical product features and explain them in simple, customer-friendly terms.

Willingness to travel to meet clients and attend events if required.

Preferred Skills

Previous experience in client presentations, presales, or customer-facing roles.

Good knowledge of using PowerPoint, presentation tools, and digital collaboration platforms.

A positive attitude, adaptability, and ability to work as part of a team.

Please share your resumes to

Job Types: Permanent, Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Customer Engagement Executive

Position Overview

We are looking for a dynamic and confident professional with excellent presentation and communication skills to showcase our products to potential and lead customers. The ideal candidate should be able to explain product features clearly, engage with clients effectively, and represent our company with professionalism.

Key Responsibilities

• Deliver impactful product presentations and demonstrations to prospective and existing clients.

• Clearly communicate product features, benefits, and use cases to diverse audiences.

• Engage with customers, understand their requirements, and guide them on how our products meet their needs.

• Coordinate with the sales and marketing teams to prepare presentation materials and client engagement strategies.

• Build strong relationships with clients and represent the company in meetings, events, and product showcases.

• Collect customer feedback during presentations and share insights with internal teams for improvement.

Requirements

• Bachelor's degree in any discipline.

• Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).

• Strong presentation and interpersonal skills with the ability to engage audiences.

• Confidence in speaking with senior-level clients and decision-makers.

• Ability to understand technical product features and explain them in simple, customer-friendly terms.

• Willingness to travel to meet clients and attend events if required.

Preferred Skills

• Previous experience in client presentations, presales, or customer-facing roles.

• Good knowledge of using PowerPoint, presentation tools, and digital collaboration platforms.

• A positive attitude, adaptability, and ability to work as part of a team.

Job Types: Full-time, Permanent

Pay: ₹100, ₹350,000.00 per year

Work Location: In person

This Opportunity is with a leading Asset Management company for their office in Mumbai location

Role: Customer Engagement Channel - Deputy Manager/ Manager

Experience: 3 - 9 Years

Job Description:

Roles & Responsibilities:

• To up sell company's MF products to Retail/HNI Clients, generation of fresh leads through reference to shore up the clientele.
• Achieving the business targets assigned in terms of up selling company's Products, enhancing and upgrading the Client Net worth relationships.
• Profiling customers and provide financial products to meet customer needs.
• Ensuring the highest levels of service to the client /HNI customers.
• Providing Investment planning and advice.
• Achieving sales and revenue targets spread across product mix.
• One point contact for the assigned customer.
• Acquisition & Servicing of HNI/UHNI customers.
• Preference to NISM Certified candidates with experience in managing Retail/HNI Clients, with in depth knowledge of Mutual Funds.

Required Skillset & Qualification:

• Required experience in selling mutual funds to HNI/ Retail Clients.
• Required experience in HNI acquisition.
• Required good knowledge of mutual funds.
• NISM Certification is mandatory.
• Qualification Any Graduate (Full Time)

Interested Candidates can share their CV's