75 Customer Engagement jobs in India

· Identify potential co workers from social media websites like Facebook, Linkedin and Twitter

· Pitch the co working space and the packages to the identified leads via all relevant mediums such as email, phone and SMS.

· Follow-up, elaborate and negotiate with the leads who have shown interest via the above-mentioned mediums

· Coordinate with leads to schedule tours of the co-working space as convenient for them

· Extend Hospitality to the visitors in the premises by understanding the pulse of the customers serious vs explorers)

· Facilitate the request for new requirements by connecting and following up with the relevant departments in Competent

Should be a Graduate from a reputed college or University. Plus should have a certificate from a Design School.

Software Skills: Adobe Illustrator, Photoshop, Corel Draw

Duties & Responsibilities:

• Ideate and develop Catalogs and brochure designs, PPT, Collaterals Print Ads as per the brief and brand guidelines.
• Advise Marketing and Content on strategies to reach a particular audience.
• Determine the message the design should portray.
• Create images that identify a product or convey a message.
• Develop graphics for product illustrations, logos, and websites.
• Select colors, images, text style, and layout.
• Designing Retail/ Institutional Campaign banners, standee, Posters, branding etc.
• Designing & Co-ordinating for monthly Internal Communication material – Newsletters, Whatsapp promotions etc.
• Assisting Online team in developing web templates / Web banners.
• Think creatively and develop new design concepts, graphics & layouts.
• Co-ordinating and work as team with Marketing & Content.
• Handle & coordinate with team internally for Adaptations of creatives, Product Cutouts, corporate & retail stationery.
• Ability to multitask on multiple projects. Manage projects based on deadlines and prioritize work accordingly.
• Understand and visualize the requirements, brainstorm and deliver fresh new creative’s based on the brief given.
• Incorporate changes recommended into the final design.
• Review designs for errors before printing or publishing them.
• Ability to research designs, thoughts.

Company Overview

Benchmark staffngs is a small, dynamic staffing company based in India, specializing in IT Services and IT Consulting. With a dedicated team of 2-10 employees, we are committed to providing exceptional staffing solutions. We pride ourselves on our strong relationships within the IT industry and our ability to match talented professionals with the right opportunities. For more information, visit our website at benchmarkstaffings.com .

Job Overview

We are seeking a Senior Customer Engagement Manager based in Pune for a full-time, hybrid position. This role requires 8 to 15 years of experience in managing customer relationships and driving engagement. The ideal candidate will have a strong background in customer success and possess the ability to enhance the customer experience through innovative strategies in upselling, cross-selling, and engagement.

Qualifications and Skills

• A minimum of 8 years of relevant work experience in customer success management, with a proven track record of success.
• Proficiency in customer engagement techniques, with the ability to develop and implement effective strategies.
• Demonstrated experience in upselling and cross-selling, with a strong focus on achieving sales targets.
• Exceptional communication and interpersonal skills to build and maintain productive relationships with clients.
• Strong analytical skills to assess customer needs and tailor solutions to enhance their experience.
• Ability to work collaboratively in a team environment while also thriving as an independent leader.
• Proven experience as a Customer Success or Customer Experience Manager is highly desirable.
• Adaptability to work in a hybrid work environment while managing responsibilities effectively.

Roles and Responsibilities

• Develop and maintain strong relationships with customers to ensure satisfaction and retention.
• Identify opportunities for upselling and cross-selling to enhance customer value and company revenue.
• Collaborate with internal teams to ensure seamless delivery of services and support to clients.
• Analyze customer feedback to continuously improve engagement strategies and service offerings.
• Act as the primary point of contact for customer inquiries, providing timely and effective solutions.
• Track and report on customer engagement metrics to the senior management team for strategic planning.
• Facilitate workshops and training sessions to enhance customer understanding and use of services.
• Liaise with product development teams to align customer feedback with service enhancements.

Key Responsibilities

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

2) ESCALATION & QUERY MGMT Single point of contact for escalations management (service query / Under writing/URMU / claims)

3) TRAINING: Train and educate sales team on the various ops process, underwriting guidelines, new initiatives and address FAQs

Measure of Success:

Desired qualifications and experience:

Knowledge and skills required:

Position : D365 CE (Customer Engagement)

Client : Infosys

Location : Preferably Hyderabad, Bangalore, Chennai and Pune.

Core Function:

• D365 CE, also known as Dynamics 365 CRM, is a suite of applications designed to manage customer relationships, sales processes, marketing efforts, and customer service interactions.
• Key Features:
• CRM Management: Managing leads, opportunities, contacts, accounts, and other customer-related data.
• Sales Automation: Automating sales processes, managing pipelines, and forecasting sales.
• Marketing Automation: Creating and managing marketing campaigns, tracking their effectiveness, and segmenting audiences.
• Customer Service: Managing customer service tickets, resolving issues, and tracking customer satisfaction.
• Integration: Connects with other Microsoft products like Microsoft 365 and Azure.

Power Platform:

Core Function:

• Power Platform is a low-code/no-code platform that allows users to build applications, automate workflows, analyze data, and create interactive portals.

Key Components:

• Power Apps: Allows users to build custom applications for various business needs without extensive coding.
• Power Automate: Enables users to automate repetitive tasks and workflows.
• Power BI: Provides data visualization and business intelligence capabilities.
• Power Pages: Allows users to create and manage public-facing websites and portals.
• Dataverse: A shared data service that stores data for all Power Platform application

Department: Growth & Customer Success 

Location: Ahmedabad 

Experience: 3–6 years 

Reports To: Head of ABC Film Factory 

About ABC Talkies  

ABC Talkies is India’s first digital cinema marketplace, enabling independent filmmakers to showcase and monetize their work directly. We're on a mission to disrupt the OTT and indie film ecosystem. 

Duties and Responsibilities:  

1. User Engagement Strategy  

• Design and execute customer lifecycle engagement strategies to increase active users, repeat watch behaviour, and content discovery. 
• Plan and implement gamification models, loyalty programs, and reward-based initiatives to deepen user involvement. 
• Segment user base and create tailored journeys based on behaviour, content preferences, and interaction frequency. 

2. Retention & Loyalty Programs  

• Launch and manage retention campaigns that reward long-term users, top content consumers, reviewers, and community contributors. 
• Build and optimize loyalty frameworks (badges, reward points, early access, premium perks). 
• Monitor user churn patterns and proactively implement reactivation strategies. 

3. Campaigns & CRM  

• Plan multi-channel user engagement campaigns via push notifications, in-app messages, email, and SMS. 
• Collaborate with the content and marketing teams for promotions around curated content, festivals, or new releases. 
• A/B test messaging, UX nudges, and offers to identify high-impact retention tactics. 

4. Community Engagement & Feedback Loops  

• Foster community engagement via polls, Q&A sessions with filmmakers, watch parties, or content voting. 
• Capture user feedback regularly and feed insights into product, content, and tech teams. 
• Empower super-users and brand advocates to drive organic platform growth. 

5. Analytics & Reporting  

• Define and track KPIs like DAUs, MAUs, churn rate, repeat watch %, NPS, and user LTV. 
• Use analytics tools (Google Analytics, Mo Engage, Clever tap, Mix panel, etc.) to monitor engagement performance. 
• Present insights and improvement areas to leadership monthly. 

Skills and Qualifications:  

• Media Grad or any Degree with an intuitive mindset for customer engagement and retention practices. 
• Experience in CRM, customer lifecycle management, retention marketing, or audience engagement in OTT/media/D2C domain. 
• Strong understanding of data-led personalization. 
• Familiarity with engagement tools and platforms (Mo Engage, Web Engage, Clever tap, etc.) 
• Creative mindset with a user-first approach. 

Compensation (Base + Incentive Model):  

 Base Salary:  

₹6.0 – ₹.0 LPA (based on experience and tool expertise) 

Performance-Based Incentives:  

Up to ₹3 – ₹4 LPA tied to: 

• DAU/MAU growth 
• Repeat viewer %, churn reduction, and LTV improvement 
• Successful campaign execution and ROI 
• Growth in loyalty program adoption 
• Community activity and user-driven reviews/contributions 

Total Target CTC: ₹9.0 – 2.0 LPA 

Where to Apply:  

Please send the CV to