49 Client Relations jobs in India

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

- Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
- Liaison between provider and ISG Advisory community
- Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
- Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
- Drive and manage monthly/quarterly targets of usage of services per client assigned
- Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
- Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
- Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

- A minimum of 3-4 years’ experience in Client relationship and account management, marketing, and sales support function.
- Time management skills - The ability to juggle multiple projects with aggressive deadlines
- Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
- Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
- Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
- Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
- Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

- Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Job Title: Buyer Experience Architect
Location: Powai, Mumbai (Work from Office)
Experience: 1 to 3 Years
Company: Truva
About Truva
Founded in 2023 by IIT and Stanford GSB alumni, Truva is redefining the home-buying experience in India — think Spinny, but for homes. Our platform provides end-to-end assistance to home buyers: from discovering top-tier properties and scheduling visits to navigating legal formalities and arranging financing.
In just 9 months, we’ve raised $3M in seed funding from leading investors and remained profitable since Day 1, a testament to our sustainable and ambitious growth journey. We're now building a high-caliber team to scale this vision.

Why Join Us?
Buying a home is one of life’s biggest and most emotional decisions. At Truva, you won’t just be selling properties — you’ll be designing a seamless and trustworthy journey for buyers. This role sits at the intersection of sales, growth, and product experience — perfect for someone who wants to blend hustle, empathy, and innovation.

Key Responsibilities
As a Buyer Experience Architect, you will:
Own the Buyer Journey: Manage the buyer’s entire experience — from first contact to deal closure.
Build Relationships That Matter: Understand customer needs, offer property insights (e.g., ROI, legal clarity), conduct in-person visits, and ensure a delightful buying process.
Drive Property Sales: Handle the end-to-end sales cycle for curated properties — listing optimization, negotiations, documentation, and closure.
Collaborate with Growth Team: Help grow Truva’s buyer community via open houses, digital campaigns, and creative lead-generation experiments.
Improve Product & Experience: Partner with the product team to translate buyer feedback into features — digital walkthroughs, comparison tools, etc.

What Makes You a Great Fit :
1–3 years of experience in a customer-facing role — Sales, Business Development, Customer Success, Hospitality, or even HR.
Strong interpersonal skills with the ability to build trust and communicate empathetically.
A balance of data-driven thinking and emotional intelligence — you know when to use a CRM metric and when to send a handwritten note.
Eager to learn, iterate, and thrive in a fast-paced, ambiguous environment.
Passionate about improving systems and customer journeys, not just hitting quotas.
Bonus: Experience or passion in real estate, proptech, or home ownership journeys.

What We Offer :
An opportunity to work directly with IIT/Stanford GSB founders
An early seat at one of India’s most exciting real estate startups
Flat hierarchy, fast decision-making, and real ownership of outcomes
Collaborative, mission-driven work culture in a high-growth environment

Job Title: Buyer Experience Architect

Location: Powai, Mumbai (Work from Office)

Experience: 1 to 3 Years

Company: Truva

About Truva

Founded in 2023 by IIT and Stanford GSB alumni, Truva is redefining the home-buying experience in India — think Spinny, but for homes. Our platform provides end-to-end assistance to home buyers: from discovering top-tier properties and scheduling visits to navigating legal formalities and arranging financing.

In just 9 months, we’ve raised $3M in seed funding from leading investors and remained profitable since Day 1, a testament to our sustainable and ambitious growth journey. We're now building a high-caliber team to scale this vision.

Why Join Us?

Buying a home is one of life’s biggest and most emotional decisions. At Truva, you won’t just be selling properties — you’ll be designing a seamless and trustworthy journey for buyers. This role sits at the intersection of sales, growth, and product experience — perfect for someone who wants to blend hustle, empathy, and innovation.

Key Responsibilities

As a Buyer Experience Architect, you will:

1. Own the Buyer Journey: Manage the buyer’s entire experience — from first contact to deal closure.
2. Build Relationships That Matter: Understand customer needs, offer property insights (e.g., ROI, legal clarity), conduct in-person visits, and ensure a delightful buying process.
3. Drive Property Sales: Handle the end-to-end sales cycle for curated properties — listing optimization, negotiations, documentation, and closure.
4. Collaborate with Growth Team: Help grow Truva’s buyer community via open houses, digital campaigns, and creative lead-generation experiments.
5. Improve Product & Experience: Partner with the product team to translate buyer feedback into features — digital walkthroughs, comparison tools, etc.

What Makes You a Great Fit :

1. 1–3 years of experience in a customer-facing role — Sales, Business Development, Customer Success, Hospitality, or even HR.
2. Strong interpersonal skills with the ability to build trust and communicate empathetically.
3. A balance of data-driven thinking and emotional intelligence — you know when to use a CRM metric and when to send a handwritten note.
4. Eager to learn, iterate, and thrive in a fast-paced, ambiguous environment.
5. Passionate about improving systems and customer journeys, not just hitting quotas.

Bonus: Experience or passion in real estate, proptech, or home ownership journeys.

What We Offer :

1. An opportunity to work directly with IIT/Stanford GSB founders
2. An early seat at one of India’s most exciting real estate startups
3. Flat hierarchy, fast decision-making, and real ownership of outcomes
4. Collaborative, mission-driven work culture in a high-growth environment

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Position Summary The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.

The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Essential Duties and Responsibilities The essential functions include, but are not limited to the following • Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients • Run point on following client retention processes to retain at risk relationships • Work with internal teams, client, and agent to achieve a high rate of client retention • User set-up and training of our client facing web-based payroll and custom reporting software • Work proactively to facilitate solutions as challenges present themselves • Maintain open communication regarding clients with the necessary internal teams • Assist in the tracking and completion of team projects and initiatives • Review weekly reports to assist with client retention efforts • Review monthly reports to analyze trends Track client repricing requests to ensure timely responses • Analyze data and review procedures and policies to determine answers to clients’ questions • File and maintain client records • Coordinate the resolution of client issues • Perform administrative support tasks, as needed, by the Client Relations team • Process and prepare memos, correspondence, or other documents • Schedule appointments and maintain and update appointment calendars • Act as support for their respective region when team members are traveling • Oversees the operational structural needs of the client to ensure data integrity • Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments • Escalate and resolve areas of concern, as raised by clients or internal departments • Monitor company performance against service level agreements and flag potential issues • Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives • Assist with the execution of the service plans by evaluating progress of activities and service requests • Collaborate with internal departments to ensure seamless delivery of services to clients.

Gather and distribute voice of customer feedback to appropriate internal departments • Build cross-functional partnerships to address issues and manage escalations.

Leverage internal relationships to identify opportunities, trends, and process improvements • Successfully manage client expectations in a fast-paced environment • Introduce and drive adoption of new products and services to client • Assist in announcing to clients, changes in compliance using various communication formats • Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverables client reviews • Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates • Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.

  Knowledge, Skills, and Abilities • Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals • Practice excellent communication (verbal and written) skills • Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills • Able to juggle return calls and emails quickly and efficiently • Detail oriented • Be self-motivated, but able to also work alongside a team • Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types • Must be driven, hard-working and personable • Critical thinking skills and a high level of emotional intelligence required • General working knowledge of Microsoft Office if preferred   Education & Experience • High School graduate or equivalent required • 4-year college degree or equivalent work experience preferred • 2-3 years of experience in a professional office environment.

Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application.

PrismHR also provides professional services including system implementation consulting, custom configurations, and training.

Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential.

At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture.

We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone.

This is essential to our success.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for these open roles or other open roles.

We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team.

Employment decisions are based on an individual’s qualifications as they relate to the job under consideration.

The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities.

This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR:

Please indicate in the subject line of your email that you are requesting accommodation.

Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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Job Title: Buyer Experience Architect

Location: Powai, Mumbai (Work from Office)

Experience: 1 to 3 Years

Company: Truva

About Truva

Founded in 2023 by IIT and Stanford GSB alumni, Truva is redefining the home-buying experience in India — think Spinny, but for homes. Our platform provides end-to-end assistance to home buyers: from discovering top-tier properties and scheduling visits to navigating legal formalities and arranging financing.

In just 9 months, we’ve raised $3M in seed funding from leading investors and remained profitable since Day 1, a testament to our sustainable and ambitious growth journey. We're now building a high-caliber team to scale this vision.

Why Join Us?

Buying a home is one of life’s biggest and most emotional decisions. At Truva, you won’t just be selling properties — you’ll be designing a seamless and trustworthy journey for buyers. This role sits at the intersection of sales, growth, and product experience — perfect for someone who wants to blend hustle, empathy, and innovation.

Key Responsibilities

As a Buyer Experience Architect, you will:

• Own the Buyer Journey: Manage the buyer’s entire experience — from first contact to deal closure.
• Build Relationships That Matter: Understand customer needs, offer property insights (e.g., ROI, legal clarity), conduct in-person visits, and ensure a delightful buying process.
• Drive Property Sales: Handle the end-to-end sales cycle for curated properties — listing optimization, negotiations, documentation, and closure.
• Collaborate with Growth Team: Help grow Truva’s buyer community via open houses, digital campaigns, and creative lead-generation experiments.
• Improve Product & Experience: Partner with the product team to translate buyer feedback into features — digital walkthroughs, comparison tools, etc.

What Makes You a Great Fit :

• 1–3 years of experience in a customer-facing role — Sales, Business Development, Customer Success, Hospitality, or even HR.
• Strong interpersonal skills with the ability to build trust and communicate empathetically.
• A balance of data-driven thinking and emotional intelligence — you know when to use a CRM metric and when to send a handwritten note.
• Eager to learn, iterate, and thrive in a fast-paced, ambiguous environment.
• Passionate about improving systems and customer journeys, not just hitting quotas.

Bonus: Experience or passion in real estate, proptech, or home ownership journeys.

What We Offer :

• An opportunity to work directly with IIT/Stanford GSB founders
• An early seat at one of India’s most exciting real estate startups
• Flat hierarchy, fast decision-making, and real ownership of outcomes
• Collaborative, mission-driven work culture in a high-growth environment

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.