8,337 Client Support jobs in India
Client Support
Chennai, Tamil Nadu
DTCC
Posted today
Job Viewed
Job Description
**Are you ready to make an impact at DTCC?**
Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
**Pay and Benefits**:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
**The impact you will have in this role**:
**Your Primary Responsibilities**:
- Connect with internal stakeholders to understand data requirements.
- Write data business requirements and user stories related to new software development projects.
- Provide data analytics support to Business Analysts and Product Owners.
- Follow the Agile SCRUM practices for data-intensive projects covering software development, data warehousing, customer reporting, and data analytics.
- Profile data to thoroughly understand the quality, anomalies and patterns.
- Identify, plan and supervise consolidation of redundant data sources to establish centralized golden copy source data.
- Establish data quality processes for the data warehouse and analyze data quality reports to identify potential anomalies across multiple data sources.
- Perform ad-hoc data analysis and reporting to support internal customers.
- Research and propose solutions for data anomalies; Bring up data issues to appropriate customers in a timely manner.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
**Qualifications**:
- Minimum 7 years of related experience
- Bachelor's degree (preferred) or equivalent experience
**Talents Needed for Success**:
- Experience in financial risk management and/or Fintech preferred
- Detailed understanding of various data architectures like Application Database, Data Warehouse & Data Lake
- Hands-on experience writing and executing complex SQL queries
- Experience with various business intelligence tools is required
- Experience with Python, R, or other programming languages is required
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).
TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effe
Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
**Pay and Benefits**:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
**The impact you will have in this role**:
**Your Primary Responsibilities**:
- Connect with internal stakeholders to understand data requirements.
- Write data business requirements and user stories related to new software development projects.
- Provide data analytics support to Business Analysts and Product Owners.
- Follow the Agile SCRUM practices for data-intensive projects covering software development, data warehousing, customer reporting, and data analytics.
- Profile data to thoroughly understand the quality, anomalies and patterns.
- Identify, plan and supervise consolidation of redundant data sources to establish centralized golden copy source data.
- Establish data quality processes for the data warehouse and analyze data quality reports to identify potential anomalies across multiple data sources.
- Perform ad-hoc data analysis and reporting to support internal customers.
- Research and propose solutions for data anomalies; Bring up data issues to appropriate customers in a timely manner.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
**Qualifications**:
- Minimum 7 years of related experience
- Bachelor's degree (preferred) or equivalent experience
**Talents Needed for Success**:
- Experience in financial risk management and/or Fintech preferred
- Detailed understanding of various data architectures like Application Database, Data Warehouse & Data Lake
- Hands-on experience writing and executing complex SQL queries
- Experience with various business intelligence tools is required
- Experience with Python, R, or other programming languages is required
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).
TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effe
This advertiser has chosen not to accept applicants from your region.
0
Client Support
Kochi, Kerala
Trowbridge Professional Corporation
Posted today
Job Viewed
Job Description
Prepare and organize working paper files for tax return preparation
- Assemble Canadian Personal and Corporate Tax Returns and US Personal Tax Returns electronically & paper
- Prepare documents for delivery to the Canadian Revenue Agency (CRA) on a daily basis
- Assist in creating client authorization lists and distributing/releasing the appropriate Tax Data Organizers (annually)
- May be asked to contact government agencies to request for extensions, verify information and request payment adjustments/allocations as necessary
- Organize, scan and upload source documents into the document management system
- Scan bookkeeping source documents, when required
- Track and keep records of returned, as well as, in-house source documents
**Trowbridge Client Support (TCS Admin)**
- Assist in monitoring specific client support outlook account, in the absence of the Client Support Lead
- Set up tasks and projects for clients
- Respond to client questions or direct tax related questions from clients to the appropriate Professional staff
- Assist clients with difficulties navigating the Client Portal, such as, uploading/downloading information and/or resetting user password
**General Administration**
- Setup New Clients and tasks into the Firm database and systems
- Maintain and update client database ensuring accurate of client information
- Assists with filing, correspondence, faxing, preparation and distribution of documents and other materials, and photocopying for Professional staff as required
- Responsible for the shipments electronically & paper
- Other duties may be assigned as necessary
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- US shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
- Assemble Canadian Personal and Corporate Tax Returns and US Personal Tax Returns electronically & paper
- Prepare documents for delivery to the Canadian Revenue Agency (CRA) on a daily basis
- Assist in creating client authorization lists and distributing/releasing the appropriate Tax Data Organizers (annually)
- May be asked to contact government agencies to request for extensions, verify information and request payment adjustments/allocations as necessary
- Organize, scan and upload source documents into the document management system
- Scan bookkeeping source documents, when required
- Track and keep records of returned, as well as, in-house source documents
**Trowbridge Client Support (TCS Admin)**
- Assist in monitoring specific client support outlook account, in the absence of the Client Support Lead
- Set up tasks and projects for clients
- Respond to client questions or direct tax related questions from clients to the appropriate Professional staff
- Assist clients with difficulties navigating the Client Portal, such as, uploading/downloading information and/or resetting user password
**General Administration**
- Setup New Clients and tasks into the Firm database and systems
- Maintain and update client database ensuring accurate of client information
- Assists with filing, correspondence, faxing, preparation and distribution of documents and other materials, and photocopying for Professional staff as required
- Responsible for the shipments electronically & paper
- Other duties may be assigned as necessary
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- US shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
1
Client Support Specialist
Noida, Uttar Pradesh
Siemens
Posted 5 days ago
Job Viewed
Job Description
**Job Family:** Brightly Software
**Req ID:** 471276
Client Support Specialist Who we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the JobThe Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.What will you do? *Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements. RequirementsWhat you need Candidates must be able to work the following rotating shifts/Other shifts as assigned: Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-development and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out? Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. The Brightly CultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together We Are BrightlyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
**Req ID:** 471276
Client Support Specialist Who we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the JobThe Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.What will you do? *Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements. RequirementsWhat you need Candidates must be able to work the following rotating shifts/Other shifts as assigned: Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-development and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out? Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. The Brightly CultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together We Are BrightlyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
This advertiser has chosen not to accept applicants from your region.
2
Client Support Specialist
Noida, Uttar Pradesh
Siemens
Posted 5 days ago
Job Viewed
Job Description
**Job Family:** Brightly Software
**Req ID:** 467605
Client Support Specialist Who we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the JobThe Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.What will you do? *Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements. RequirementsWhat you need Candidates must be able to work the following rotating shifts/Other shifts as assigned: Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-development and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out? Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. The Brightly CultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together We Are BrightlyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
**Req ID:** 467605
Client Support Specialist Who we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the JobThe Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.What will you do? *Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements. RequirementsWhat you need Candidates must be able to work the following rotating shifts/Other shifts as assigned: Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-development and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out? Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic: Shows intense and eager enjoyment and interest Standout Colleague: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject. The Brightly CultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together We Are BrightlyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
This advertiser has chosen not to accept applicants from your region.
3
Client Support Associate
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 5 days ago
Job Viewed
Job Description
The Client Support Associate will provide ticket query support to our clients. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This advertiser has chosen not to accept applicants from your region.
4
Client Support Supervisor
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 5 days ago
Job Viewed
Job Description
The Client Support Supervisor will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors; and serves as a leader for the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This advertiser has chosen not to accept applicants from your region.
5
Consultant, Client Support
Bangalore, Karnataka
Graebel Companies, Inc.
Posted 5 days ago
Job Viewed
Job Description
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
This advertiser has chosen not to accept applicants from your region.
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6
Client Support Specialist
Noida, Uttar Pradesh
Brightly Software
Posted today
Job Viewed
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- *Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts
- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This advertiser has chosen not to accept applicants from your region.
7
Client Support Specialist
Noida, Uttar Pradesh
Brightly Software
Posted today
Job Viewed
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
*Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
7 AM to 3:30 PM IST
1 PM to 9:30 PM IST
Weekend Shifts
6AM to 2:30PM IST
2PM to 10:30PM IST
10PM to 6:30AM IST
Bachelor's degree or 1+ years of client service experience.
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and passion.
Demonstrates a strong work ethic and personal integrity.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Works well in a team environment and interacts well with all levels of the organization.
Proven track record to develop and maintain strong client relationships.
Takes initiative for self-development and exhibits persistence in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
*Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
7 AM to 3:30 PM IST
1 PM to 9:30 PM IST
Weekend Shifts
6AM to 2:30PM IST
2PM to 10:30PM IST
10PM to 6:30AM IST
Bachelor's degree or 1+ years of client service experience.
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and passion.
Demonstrates a strong work ethic and personal integrity.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Works well in a team environment and interacts well with all levels of the organization.
Proven track record to develop and maintain strong client relationships.
Takes initiative for self-development and exhibits persistence in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This advertiser has chosen not to accept applicants from your region.
8
Client Support Specialist
Noida, Uttar Pradesh
Brightly Software
Posted today
Job Viewed
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- *Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts
- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This advertiser has chosen not to accept applicants from your region.
9