3,677 Client Support jobs in India
Consultant, Client Support
Posted today
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required SkillsRequired Experience
Client Support Associate
Posted today
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Client Support Supervisor
Posted today
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Consultant, Client Support
Posted today
Job Viewed
Job Description
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
Client Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- *Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts
- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Client Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
*Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
7 AM to 3:30 PM IST
1 PM to 9:30 PM IST
Weekend Shifts
6AM to 2:30PM IST
2PM to 10:30PM IST
10PM to 6:30AM IST
Bachelor's degree or 1+ years of client service experience.
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and passion.
Demonstrates a strong work ethic and personal integrity.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Works well in a team environment and interacts well with all levels of the organization.
Proven track record to develop and maintain strong client relationships.
Takes initiative for self-development and exhibits persistence in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Client Support Specialist
Posted today
Job Viewed
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- *Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts
- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Client Support Supervisor
Posted today
Job Viewed
Job Description
The Client Support Supervisor will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors; and serves as a leader for the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Consultant, Client Support
Posted today
Job Viewed
Job Description
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries
• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
•Updates vendor partners on missing information to ensure billing accuracy
•Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
• Perform any other related duties as required or assigned.
Required Skills
Client Support Coordinator
Posted today
Job Viewed
Job Description
Client Support Coordinator
We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.
About the role
We are seeking dedicated and enthusiastic individuals to join our Client Support Team (Contact Centre) as a Client Support Coordinator. These positions are based in our Melbourne CBD office on a full-time or part-time, permanent basis. Please note that our Client Support Team operates Monday to Friday from 8am until 8pm with shift start times ranging from 9am until 11am. We are adding to the team due to many internal promotions within the firm.
Are you looking to re-enter the workforce or considering a career change? We understand that life can take unexpected turns, and we’re here to support you on your journey. At Maurice Blackburn, we value diverse experiences and believe that every background brings unique strengths. Whether you’ve been out of work for a while or are seeking a new direction, we offer a welcoming environment where you can grow and thrive.
As a Client Support Coordinator, you will be the first point of contact for all new client enquiries, which means you will be answering calls and taking information from clients over the phone. As a firm we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.
Some of your responsibilities
- Manage new enquiries via email and telephone within appropriate time frames
- Maintain accurate and succinct records of each potential client in a database
- Assess enquiries to determine whether they are suitable for the legal services we provide
- Escalate urgent matters to manager or practice area
- Provide general legal information to potential clients
- Provide exceptional customer service, communicating with potential clients with empathy and compassion
What you will get from us
You will join a highly regarded plaintiff law firm that is dedicated to getting the very best outcomes for our clients. You will go through a comprehensive training program supported and guided by our experienced leaders along with continuous training sessions to make sure you are equipped to be the very best at the role.
We offer a hybrid working model where employees work a minimum of two days a week from the office and have the flexibility to work from home for the remaining three days (after three months of employment).
The experience we are looking for
You will have a passion to help people and be able to provide the best client experience to all our clients. You will have the ability to display empathy on every call, be a great communicator and a natural problem solver. We work in a high-volume call centre environment, so you will need to be able to manage your time effectively, while managing technology to assist when taking calls. You will be flexible with a desire to always accommodate client and business needs.
- Demonstrated experience in a client/customer service or sales role
- Call centre background highly advantageous but not essential
- Strong analytical and reasoning skills
- Excellent written and verbal communication skills
- Proficient in navigating multiple computer systems and applications simultaneously
- Demonstrated ability to handle large volumes of work
- Ability to show empathy and understanding towards clients’ circumstances and needs
- Demonstrated ability to work under pressure and manage competing demands
- Experience in managing emotionally charged clients and situations is desired
Bring your enthusiasm and compassion to our team and make a meaningful impact on our clients’ experiences.
Our People Commitment comes with the following benefits:
- Ongoing coaching and career development opportunities
- 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
- End of Year leave, 1 day first year, 4 days after 2 years
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
- Fitness and wellbeing discounts
- A hybrid flex working model
- Salary Continuance & Life Insurance
- 17.5% Annual Leave Loading
… just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace.
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