14,803 Customer Communication jobs in India
PHI - Manager-Customer Communication
Posted today
Job Viewed
Job Description
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.
To partner us in this mission, we are looking for a talented…
Manager – Customer Communication Management
Your typical week will include the following.
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle. This role is responsible for ensuring clear, consistent, and effective communication with customers across various voice / no-voice channels, enhancing customer experience/ satisfaction and loyalty.
• Develop and implement comprehensive communication strategies to improve customer engagement, satisfaction and overall experience.
• Collaborate with various stakeholders to ensure consistent messaging and information dissemination.
• Utilize customer communication platforms like CleverTap and MoEngage to automate and personalize customer interactions.
• Monitor and analyze customer feedback and communication metrics to identify areas for improvement.
• Create and maintain communication templates, FAQs, and other resources to support customer interactions.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Stay updated on industry trends and best practices in customer communication and health insurance.
You could be the right candidate if you
• Minimum of 5 years of experience in customer communication or customer service, preferably in the health insurance industry.
• Excellent written and verbal communication skills.
• Proficiency in using customer relationship management (CRM) software and customer communication platforms like CleverTap and MoEngage.
• Ability to analyze data and generate actionable insights.
• Strong problem-solving skills and attention to detail.
• Thrive in environments that celebrate co-creation and collaboration.
• Have high resilience – can manage yourself, your teams and your peers when faced with ambiguity or failure
• Preferably master’s degree in marketing or relevant field.
This could be the gig for you if you…
• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas.
• Join hands with other colleagues to solve for the customer.
• Have the ability and willingness to be hands-on with strong attention to detail.
• Can work independently and handle multiple concurrent initiatives.
• Like to work in a culture where everyone can see what others are doing.
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.
• Are passionate about setting up best-in-class capabilities from scratch
Location: Mumbai
Title: Manager – Customer Communication Management
Customer Care Manager Communication
Posted today
Job Viewed
Job Description
Job Requirements
- Develop and administer communication channels with Tanishq to manager her non-sale journey with the business
- Evolve customer propensity based resolution mechanism basis identified parameters
- Convert negative descriptive GMB ratings and Detractors into formal tickets and pursue closuresRun win-back campaigns for non Purple unhappy customers in coordination with the Retail team
- Coordinate with L&D and CEEs to cascade resolution incidences with wider relevance with an aim to educate and prevent
- Develop customer sensitivity indicators in CRM basis escalations, exceptions, SMT connect etc
- Benchmark best practices inside and outside TCL and integrate them in Tanishq Care
- Work closely with Complaints' Administator in developing and rolling out training and induction SOPs
Work Experience
Bachelors degree in Marketing, Communications, Business Administration, or a related field.
- 6+ years of experience in customer engagement, marketing, or a related role, with at least 2 years in a managerial capacity.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent verbal and written communication skills.
- Proficiency in CRM and marketing automation tools.
- Ability to work collaboratively across departments and manage multiple projects simultaneously
Customer Support
Posted today
Job Viewed
Job Description
Greetings from Teleperformance
Hiring for Customer Support - Voice Process - Day Shift - Banking Process
Looking for immediate joiners
On Role: Customer Service associate - Handling the banking related queries of the customers via calls
Freshers & experienced can apply
Mandatory: Speaking in Good English + any one language like Telugu or Malayalam or Kannada or Hindi
Qualification: Any Degree (UG & PG) can apply
Day Shifts only
6 days working
Salary for Freshers - 25K CTC
Work Location:
1. Ambit IT Park, Ambattur, Chennai.
2. Guindy, Chennai.
IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP
Customer Support
Posted today
Job Viewed
Job Description
Greetings from TVS Electronics,
We are looking for a proactive and customer-focused Technical Support Executive – Online Support to join our team in Chennai.
The role involves providing online technical assistance and resolving customer issues related to our label printers and thermal printers.
NOTE: Fluency in Hindi and Tamil is mandatory.
Immediate Joiners are preferred.
Key Responsibilities:
- Provide online support to customers for label and thermal printer-related queries.
- Assist with basic troubleshooting and technical resolutions over call, chat, or email.
- Maintain and update customer interaction and support data in Excel.
- Handle customer escalations effectively and ensure timely resolution.
- Coordinate with internal teams for product-related issues or escalated cases.
- Ensure customer satisfaction by delivering prompt and professional support.
- Attend product training sessions to stay updated on technical specifications.
Requirements:
- Fluency in Hindi and Tamil is mandatory.
- Strong communication and interpersonal skills.
- Basic computer knowledge and proficiency in Excel.
- Ability to manage customers calmly and professionally.
- Educational qualification: Any
Job Types: Full-time, Permanent
Pay: ₹250, ₹300,000.00 per year
Benefits:
- Provident Fund
Application Question(s):
- What product line have you handled in Customer Support?
- What is your current and expected take home?
Experience:
- Customer support: 1 year (Required)
Language:
- Hindi (Required)
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
**"Find Your Dream Call Center Job with JobShop**
- Discover multiple job openings in one place JobShop, Indias largest BPO recruitment company, is hiring for voice and non-voice roles.
- Great opportunities for freshers and experienced candidates alike. Dont miss out apply today
Call HR Fardeen or or visit to explore other open positions with us
Job Details:
- Process- International Voice process
- Qualification- , Any Graduate
- Experience-1 yr of BPO Experience
- Location- Manyata Tech Park (Bangalore)
- Salary Upto-48k +Monthly Incentive Upto
- Cab:cab : 1 way cab
- Work From Office
Rounds-
1)HR round
2)Amcat round
3)Versant round and
4)OPS round
For More Details
Call HR Fardeen or or visit to explore other open positions with us
Customer Support
Posted today
Job Viewed
Job Description
Role Description
This is a full-time on-site role for a Customer Support - Domestic & International position at Growing Stars Consulting India, located in Gurugram. The daily tasks include assisting customers with their inquiries, providing technical support, ensuring customer satisfaction, and maintaining records of customer interactions and transactions. The role requires handling both domestic and international client communications effectively, addressing their concerns, and escalating issues to the relevant departments when necessary.
Qualifications
- Customer Support and Technical Support skills
- Excellent Interpersonal Skills and Customer Satisfaction focus
- Strong Analytical Skills to solve issues efficiently
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficiency in using customer support software and tools
- Experience in managing international clients is a plus
- Bachelor's degree in a related field is preferred
Customer support
Posted today
Job Viewed
Job Description
Job Description Customer Support Executive
Company: ICCS (Client: Tamil Nadu Electricity Board TNEB)
Location: Minnagam Building, Mount Road, Chennai
Language Requirement: Tamil (Fluency Mandatory)
Eligibility
- Qualification: Any Degree or Diploma (No arrears allowed)
- Language: Tamil fluency required (spoken & written)
- Experience: Freshers and experienced candidates welcome
Salary
- 11,000 13,000 in-hand per month
- Benefits: PF, ESI, Attendance Bonus, Overtime Pay
Shift Structure
Rotational Shift (Weekly 1 Day Off)
4 Days: 6-hour shifts
8:00 AM – 2:00 PM
2:00 PM – 8:00 PM
2 Days: 12-hour shifts
8:00 AM – 8:00 PM
- 8:00 PM – 8:00 AM
Fixed 12-Hours Shift (4days work and Weekly 3 Days Off)
- Day Shift: 8:00 AM – 8:00 PM
- Night Shift: 8:00 PM – 8:00 AM
Responsibilities
- Handle customer calls and resolve electricity-related queries
- Maintain accurate records and escalate unresolved issues
- Deliver courteous and professional support in Tamil
- Follow shift schedules and quality standards
Documents Required
- Resume
- Aadhar & PAN Card (Xerox)
- 10th, 12th, and Degree Certificates (or provisional)
Interview Details
- Venue: TNEB Corporate Office, Minnagam Building, 1st Floor, Anna Salai, Mount Road, Chennai
- Time: 10:00 AM – 4:00 PM
- Contact: HR Yogeswari –
Be The First To Know
About the latest Customer communication Jobs in India !
Customer Support
Posted today
Job Viewed
Job Description
Greetings From Scorelabs
Customer Service Agent Exciting Career Opportunity
Customer Service, Customer Support, and Customer Satisfaction skills
Strong Customer Experience skills
Excellent verbal and written communication skills
Freshers & Exp
Required Candidate profile
Qualification - Any Graduation
Fluent English Strong verbal & written communication skills
Customer-First Mindset A proactive and problem-solving approach
Call Hr Gowri
Customer Support
Posted today
Job Viewed
Job Description
* 3 - 4 yrs Exp in US Voice Process - REQ
* Night Shift: 10.30pm to 7.30am
* Inbound Phone Support - US
* Excellent Spoken & Written English
.
Direct Company HR:
Call:
WhatsApp CV:
.
.
Required Candidate profile
3+ Yrs Exp in US INBOUND VOICE Process
Excellent Spoken English - REQ
Must have Personal Laptop + Wi-Fi
6 days working
Rotational W/off
Permanent WFH
For faster processing WhatsApp CV:
Perks and benefits
.
Permanent WFH - Work from anywhere in India
.