6,529 Customer Communication jobs in India
PHI - Manager-Customer Communication
Posted today
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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.
To partner us in this mission, we are looking for a talented…
Manager – Customer Communication Management
Your typical week will include the following.
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle. This role is responsible for ensuring clear, consistent, and effective communication with customers across various voice / no-voice channels, enhancing customer experience/ satisfaction and loyalty.
• Develop and implement comprehensive communication strategies to improve customer engagement, satisfaction and overall experience.
• Collaborate with various stakeholders to ensure consistent messaging and information dissemination.
• Utilize customer communication platforms like CleverTap and MoEngage to automate and personalize customer interactions.
• Monitor and analyze customer feedback and communication metrics to identify areas for improvement.
• Create and maintain communication templates, FAQs, and other resources to support customer interactions.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Stay updated on industry trends and best practices in customer communication and health insurance.
You could be the right candidate if you
• Minimum of 5 years of experience in customer communication or customer service, preferably in the health insurance industry.
• Excellent written and verbal communication skills.
• Proficiency in using customer relationship management (CRM) software and customer communication platforms like CleverTap and MoEngage.
• Ability to analyze data and generate actionable insights.
• Strong problem-solving skills and attention to detail.
• Thrive in environments that celebrate co-creation and collaboration.
• Have high resilience – can manage yourself, your teams and your peers when faced with ambiguity or failure
• Preferably master’s degree in marketing or relevant field.
This could be the gig for you if you…
• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas.
• Join hands with other colleagues to solve for the customer.
• Have the ability and willingness to be hands-on with strong attention to detail.
• Can work independently and handle multiple concurrent initiatives.
• Like to work in a culture where everyone can see what others are doing.
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.
• Are passionate about setting up best-in-class capabilities from scratch
Location: Mumbai
Title: Manager – Customer Communication Management
Customer Communication Executive (Freshers Welcome)
Posted today
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Job Description
- Understand customer needs and offer correct support or solutions
- Record interactions and maintain follow-ups
- Work as part of a fun, focused and friendly team
**Eligibility**:
- Must be **punctual, regular, and enthusiastic**:
- Comfortable with 9 am to 6pm office timing
**Working Days**:
**Monday to Friday** (Full-time, regular office)
**Salary**:
**₹10,000 to ₹3,000 per month**
(Based on your skills and experience)
**Why Join Us?**
- Supportive team & friendly environment
- Perfect for freshers to learn and grow
- Scope to build a strong professional foundation
Pay: ,000.00 - ,000.00 per month
Schedule:
- Morning shift
Work Location: In person
Expected Start Date: 01/05/2025
Customer Communication Executive (Female Preferred)
Posted today
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Job Description
**Role: Customer Communication Executive**
**Key Responsibilities**:
- Handle all incoming Instagram DMs and WhatsApp messages professionally and promptly.
- Attend customer phone calls and resolve basic queries with a warm and confident tone.
- Nurture potential leads, build rapport, and collect essential order information.
- **Requirements**:
- 2-3 years of experience in customer handling, telecalling, or social media support.
- Excellent spoken and written English communication skills.
- Basic understanding of Instagram, WhatsApp Business, and customer service tools.
- Friendly, proactive, and solution-oriented attitude.
- Ability to multitask and handle multiple queries with patience and clarity.
- Coordinate with the sales team by forwarding qualified leads after initial discussion.
- Ensure timely follow-ups and maintain high customer satisfaction
**Why Join One O Sports?**
If you’re someone who loves communicating and building relationships with customers, we’d love to meet you!
- Fun, youthful team with growth opportunities.
- Supportive work culture that values communication and initiative.
- Fixed salary + performance-based incentives.
If you’re someone who loves communicating and building relationships with customers, we’d love to meet you! Whatsapp or call us at +91
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Performance bonus
Work Location: In person
Customer support
Posted 1 day ago
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Job Description
· Complete phone, email and voicemail quote requests, send to the territory manager and/or customer
· Support bid process by researching, preparing and obtaining bid documents
· Enter orders into the ERP system
· Update sales opportunities in Salesforce.com
· Assist with requests on pricing, shipping, availability questions, terms and stock information
· Assist in resolving customer complaints and problems
· Qualify leads
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Support
Posted 8 days ago
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Job Description
Fluency in English and Hindi both
Freshers can also apply.
If experienced 6 months experience is mandatory.
5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).
- Experience in Insurance Domain is a plus
Customer Support
Posted 8 days ago
Job Viewed
Job Description
Hi Applicants!
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
- Outbound calls to nudge customers to pay installments upto 59 days past due
- Record promise to pays and reasons for delays
- Facilitate or support online payments and debit card payments
- Support on deferral and skip payment requests
- Facilitate one time payment
- Route calls to other functions if it is advanced stage collections
- Provide outstanding balance and next payment due details
- Customer Statement related queries
- Principal and interest paid queries
- Future principal outstanding queries(some calculation involved)
- Online representative assisted payments
- Partial/Full preclosure related queries
- Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
- Good listening and comprehension skills in English
- Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
- Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
- Experience in US voice process is mandate.
Education:
- Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)
Customer Support
Posted 6 days ago
Job Viewed
Job Description
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
Outbound calls to nudge customers to pay installments upto 59 days past due
Record promise to pays and reasons for delays
Facilitate or support online payments and debit card payments
Support on deferral and skip payment requests
Facilitate one time payment
Route calls to other functions if it is advanced stage collections
Provide outstanding balance and next payment due details
Customer Statement related queries
Principal and interest paid queries
Future principal outstanding queries(some calculation involved)
Online representative assisted payments
Partial/Full preclosure related queries
Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
Good listening and comprehension skills in English
Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
Experience in US voice process is mandate.
Education:
Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)
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Customer Support
Posted 7 days ago
Job Viewed
Job Description
Freshers can also apply.
If experienced 6 months experience is mandatory.
5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).
Experience in Insurance Domain is a plus
Customer Support
Posted today
Job Viewed
Job Description
Hi Applicants!
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
- Outbound calls to nudge customers to pay installments upto 59 days past due
- Record promise to pays and reasons for delays
- Facilitate or support online payments and debit card payments
- Support on deferral and skip payment requests
- Facilitate one time payment
- Route calls to other functions if it is advanced stage collections
- Provide outstanding balance and next payment due details
- Customer Statement related queries
- Principal and interest paid queries
- Future principal outstanding queries(some calculation involved)
- Online representative assisted payments
- Partial/Full preclosure related queries
- Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
- Good listening and comprehension skills in English
- Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
- Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
- Experience in US voice process is mandate.
Education:
- Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)