13,603 Customer Communication jobs in India

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented…
Manager – Customer Communication Management
Your typical week will include the following.

The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle. This role is responsible for ensuring clear, consistent, and effective communication with customers across various voice / no-voice channels, enhancing customer experience/ satisfaction and loyalty.
• Develop and implement comprehensive communication strategies to improve customer engagement, satisfaction and overall experience.
• Collaborate with various stakeholders to ensure consistent messaging and information dissemination.
• Utilize customer communication platforms like CleverTap and MoEngage to automate and personalize customer interactions.
• Monitor and analyze customer feedback and communication metrics to identify areas for improvement.
• Create and maintain communication templates, FAQs, and other resources to support customer interactions.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Stay updated on industry trends and best practices in customer communication and health insurance.

You could be the right candidate if you
• Minimum of 5 years of experience in customer communication or customer service, preferably in the health insurance industry.
• Excellent written and verbal communication skills.
• Proficiency in using customer relationship management (CRM) software and customer communication platforms like CleverTap and MoEngage.
• Ability to analyze data and generate actionable insights.
• Strong problem-solving skills and attention to detail.
• Thrive in environments that celebrate co-creation and collaboration.
• Have high resilience – can manage yourself, your teams and your peers when faced with ambiguity or failure
• Preferably master’s degree in marketing or relevant field.

This could be the gig for you if you…
• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas.
• Join hands with other colleagues to solve for the customer.
• Have the ability and willingness to be hands-on with strong attention to detail.
• Can work independently and handle multiple concurrent initiatives.
• Like to work in a culture where everyone can see what others are doing.
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.
• Are passionate about setting up best-in-class capabilities from scratch

Location: Mumbai
Title: Manager – Customer Communication Management

Role Description

This is a full-time on-site role for a Communication Coach located in Bengaluru.

The Communication Coach will be responsible for coaching individuals on call handling skills and enhancing customer service skills.

Daily tasks include conducting workshops, providing one-on-one coaching, and supporting agents in improving their communication skills.

Qualifications

• Communications skills
• 6 months experience with interntioan BPOs
• Customer Service skills
• Excellent interpersonal and public speaking skills

Open Role: 4 Voice Coaches (Permanent) - Bangalore

- Payout: ₹6.25 Lacs per annum (approx. 50k per month)

- Must Have: minimum 6 months in an International BPO (Not Indian BPOs)

- ⏰ Shift: Rotational Night Shift

WELCOME FRESHER'S

About the Company:-

Hi Folks,

Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.

About the Role

Job Title: Customer Service

Domain: Voice / NON -VOICE Process

Experience: 0-1 Year(s)

Location: Mumbai -Malad

Shift: 7:00AM -11:00PM (Any 9 Hours)

Responsibilities

• Provide high-quality customer support via various channels (phone, email, chat, etc.).
• Address customer inquiries related to products or services in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Assist in the sales process by providing product information and support to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to enhance customer experience and service delivery.
• Handle escalations and ensure customer satisfaction at every touchpoint.

Qualifications

Education : Graduate- Fresher can Apply / Undergraduate -With 6 months Experience

If you're interested, please share your updated CV with me at

Share below details:

• Name -
• Education-
• Location-
• Experience-
• CTC-
• ECTC-
• Notice period -

Looking forward to hearing from you.

hashtag#CustomerService hashtag#Salesdomain hashtag#Customerhandling hashtag#CutomerSupport hashtag#CustomerIntraction hashtag#EscalationHandling

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Responsibilities

• Responsible for handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle
• Responsible to support the Engineer on Field
• Daily Co-ordination and Support with Team
• Co-ordinate and update customer service call status
• Generating daily, Weekly and monthly report
• Maintaining inventory
• Tracking engineer expenses
• The candidate is required to attend to the customer calls and provide them the required information
• The candidate should be able to understand the client’s complaints and work upon resolving them
• The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer
• MIS on Daily/ Weekly/ monthly basis to be submitted to the management

Qualifications

• Ex=3-4 Years
• Location- Navi Mumbai Vashi

Required Skills

• Any service industries candidates will be applicable but Field Engineer coordination should be must

Preferred Skills

• Field Engineer coordination

Pay range and compensation package

• Salary- 25-30K

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Interested can call to Aditya Kumar on- / (Whatsapp Resume for immediate response)

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SUMMARY

International Voice Process Representative

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Summary

We are seeking highly motivated and customer-focused individuals to join our HR Support team as International Voice Process Representatives. As a key member of our global BPO environment, you will play a vital role in delivering exceptional support to our clients. This is an exciting opportunity to build a career in a fast-paced and dynamic industry, with potential for absorption into client payroll based on performance and business needs.

Responsibilities

• Provide exceptional customer support through voice-based interactions
• Handle customer inquiries, concerns, and feedback in a professional and courteous manner
• Utilize strong interpersonal skills to build rapport with customers and resolve issues efficiently
• Work collaboratively with the team to achieve sales and customer satisfaction targets
• Participate in structured training and development programs to enhance skills and knowledge
• Adhere to company policies, procedures, and quality standards

Requirements

Requirements:

• Qualification: Graduate or Undergraduate degree
• Experience: Minimum 6 months in a customer support or voice-based process

• Skills:

• Excellent English communication (verbal)

• Strong interpersonal skills and customer orientation

• Ability to work in rotational and night shifts

• Willingness to work with a globally respected brand

• Immediate joiners or those with a maximum of 15 days' notice preferred

Benefits

• CTC: Up to 56,000 per month (based on last drawn salary and experience)
• Laptop and other assets will be provided by the company.
• P.F + E.S.I + 5000/- performance bonus monthly.
• The company will give a two-way cab facility.

Job Description:

We are looking for enthusiastic and dynamic Customer Support & Field Sales Executives (Freshers) to join our team. This role offers a great opportunity to start your career, interact directly with customers, and develop essential skills in sales and customer service.

Key Responsibilities: Customer Support:

• Respond to customer queries via calls, emails, and messages in a professional manner.
• Provide accurate information about products and services.
• Address and resolve customer complaints or issues promptly.
• Maintain proper records of customer interactions.
• Follow up with customers to ensure satisfaction.

Field Sales:

• Visit customers and potential leads in the assigned area.
• Promote and demonstrate products or services to customers.
• Identify new sales opportunities and generate leads.
• Achieve monthly sales targets set by the company.
• Build and maintain long-term customer relationships.

Requirements:

• Freshers / Recent Graduates are welcome to apply.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.
• Positive attitude, confidence, and customer-focused mindset.
• Basic knowledge of MS Office and smartphones.
• Willingness to travel within the assigned region.

Preferred Qualification:

• Any Graduate (B.Com, BBA, BA, etc.).
• Prior experience in customer service or sales is a plus but not mandatory.

Benefits:

• Attractive salary with performance-based incentives.
• On-the-job training.
• Career growth opportunities.
• Field exposure and professional development.

* Mail:

* Contact No:

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

Job Title: Customer Support & Logistics Coordinator

Designation: Customer Support & Logistics Executive

Location: T Nagar - Chennai

Department: Operations / Customer Experience

Reports To: Customer Experience Manager / Operations Manager

Job Summary

We are seeking a detail-oriented and proactive Customer Support & Logistics Executive to handle customer interactions, coordinate with logistics partners, and ensure smooth order fulfillment. This role requires strong communication skills, effective multitasking, and a focus on delivering excellent customer experiences while maintaining cost efficiency in logistics operations.

Key Responsibilities

Customer Support

• Provide timely and accurate responses to incoming customer chats and calls.
• Handle inbound queries, complaints, and follow-ups with professionalism.
• Proactively make outbound calls to customers regarding undelivered or in-transit orders.
• Ensure high levels of customer satisfaction through prompt and courteous service.

Logistics Coordination

• Collaborate with logistics teams to resolve delivery-related issues quickly.
• Track undelivered/in-process orders and ensure timely closure.
• Maintain accurate daily dashboards of orders for visibility and tracking.
• Escalate logistics and operational issues promptly for resolution.

Operational Excellence

• Minimize repeat shipments due to delivery failures (≤2% monthly).
• Reduce courier penalty charges by ≥2% month-over-month.
• Track and reduce monthly costs related to cold chain delivery failures.
• Ensure ≤1% errors in data entry or logistics processes.

Key Performance Indicators (KPIs)

• Customer Chats: Respond to ≥95% within SLA (≤2 minutes).
• Customer Escalations: Maintain ≤2 unresolved beyond SLA per month.
• Customer Satisfaction: ≥90% in post-resolution feedback.
• Escalation Handling: 100% of negative feedback acknowledged/escalated within 24 hours.
• Order Management: ≥95% undelivered/in-process orders closed same day.
• Logistics Escalations: 100% resolved within SLA monthly.

Qualifications & Skills

• Bachelor's degree (preferred in Business, Commerce, or related field).
• 1–3 years of experience in customer support, logistics coordination, or operations.
• Strong communication and problem-solving skills.
• Proficiency in CRM, ticketing tools, and MS Excel/Google Sheets.
• Ability to multitask, prioritize, and handle high-volume interactions.

Job Types: Full-time, Permanent

Pay: ₹23, ₹25,000.00 per month

Work Location: In person

Require Min 1 Year in International Voice Support

Any Graduate

24*7 US Rotational Night Shift

Both Way Cab

WFO | 5 Working Days

Absconded Cases Not Considerable

Notice - Immediate to 30 Days

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