Explore career opportunities with Wipro, a leading global information technology, consulting, and business process services company. Wipro offers diverse roles across various sectors, including 11 Wipro jobs in India
Global Solution Architect | Wipro/Infosys/LTI Mindtree
Posted 4 days ago
Job Viewed
Job Description
Rubrik Cloud Data Management is a single software fabric that manages all application data in the cloud, at the edge, and on-premises. This includes backup, recovery, archival, analytics, development, and integration with today's major public cloud providers. Rubrik enables hybrid cloud enterprises to mobilise applications across clouds, automate intelligent orchestration workflows to enable self-service, and search and analyse application data at scale.
Rubrik has partnered with the World's leading Global Systems Integrators to develop successful and profitable outcomes for all involved parties. The GSI Sales Engineer candidate will be responsible for building services, driving pipelines for those services, and the broad and deep enablement of select Global Systems Integrators. The GSI Sales Engineer comes to the role with a background that includes: service creation, revenue modelling, large technical proposal authoring, and a successful track-record of managing the technical element of Global partnerships. In addition to the business skills needed, successful candidates will need to demonstrate a high technical acumen with respect to storage, virtualisation, and windows/linux management. SD-WAN and Scripting (python and PowerShell) are highly desirable skills. This candidate will lead from the front, communicate openly, and set the example of a positive and collaborative work environment.
**Required capabilities & experience:**
+ Successful experience partnering with Global GSIs to create and consume services
+ Preferably have experience handling Wipo, Infosys, and LTI Mindtree
+ Provides technical leadership and direction to partners and internal staff in the development of fully integrated technology solutions
+ Architectural experience in complex infrastructures including virtualisation, application high-availability, distributed systems, file systems, RDBMS, disaster recovery, public cloud, and security
+ Acts as technical expert to develop partner delivered solutions that meet the technology and business requirements
+ Serves as a trusted technology advisor and that delivers technical and sales presentations to partners' technical staff and senior management
+ Exemplary relationship building skills with proven ability to drive lasting relationships of mutual value with partners and sales team
+ Is used to travelling and being on client site.
**Desired capabilities & experience:**
+ Minimum at least 6 years of sales engineering experience preferably in a software or data centre environment
+ Driven - need for success, highly energetic with a strong hands-on, "can do" approach
+ Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, "get it done" attitude
+ Follow Up - thrives in a moving, fast-paced environment handling multiple activities per day with immediate follow up
+ High business acumen and experience working with CxO level personnel, bringing technology solutions to solve complex business challenges
+ Ability to demonstrate Rubrik's RIVET values. To be a role model leading as part of a united management team, collaborating, creating a positive environment.
#LI-SF1
**Join Us in Securing the World's Data**
Rubrik (NYSE: RBRK) is on a mission to secure the world's data. With Zero Trust Data Security, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Linkedin ( | X (formerly Twitter) ( | Instagram ( | Rubrik.com
**Inclusion @ Rubrik**
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
**Our inclusion strategy focuses on three core areas of our business and culture:**
+ Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
+ Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
+ Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
**Equal Opportunity Employer/Veterans/Disabled**
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW ( OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Ecommerce Specialist – D2C FMCG Brand – Exp: 03 years + WIPRO Partnered - Package 08 LPA
Posted today
Job Viewed
Job Description
Location: Marol Andheri
Report to: Key Account Manager
Working days: Mon to Sat (6 full days)
Timings: 10 am to 7 pm
Do not apply without relevant experience
Job Summary:
We are looking for a dynamic and detail-oriented – E-commerce Specialist to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.
Key Responsibilities:
1. Platform Management (Domestic & International):
- Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
- Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
- Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
- Cataloging - To check and optimize online catalogs 10th of every month
2. Sales & Revenue Growth:
- Work towards achieving sales targets by driving growth across e-commerce platforms.
- Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
- Implement promotional campaigns and measure ROI for different channels and geographies.
3. Inventory & Supply Chain Coordination:
- Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
- Maintain optimal inventory levels on domestic and international platforms.
- Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.
4. Marketing & Merchandising:
- Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
- Ensure high-quality visual and content standards for product pages.
- Monitor customer reviews and ratings to improve product listings and service quality.
5. Reporting & Analytics:
- Prepare and present weekly/monthly performance reports.
- Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
- Provide actionable insights to management to support strategic decisions.
Qualifications & Experience:
- Bachelor’s/Master’s degree in Business, Marketing, or related field.
- 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
- Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
- Understanding of cross-border commerce regulations, logistics, and payment systems.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Excel, data analytics, and dashboarding tools.
- Self-starter with the ability to multitask and manage time effectively.
Preferred:
- Experience with global marketplaces (Amazon Global, Noon, etc.).
- Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).
Ecommerce Specialist – D2C FMCG Brand – Exp: 03 years + WIPRO Partnered - Package 08 LPA
Posted today
Job Viewed
Job Description
Report to: Key Account Manager
Working days: Mon to Sat (6 full days)
Timings: 10 am to 7 pm
Do not apply without relevant experience
Job Summary:
We are looking for a dynamic and detail-oriented – E-commerce Specialist to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.
Key Responsibilities:
1. Platform Management (Domestic & International):
Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
Cataloging - To check and optimize online catalogs 10th of every month
2. Sales & Revenue Growth:
Work towards achieving sales targets by driving growth across e-commerce platforms.
Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
Implement promotional campaigns and measure ROI for different channels and geographies.
3. Inventory & Supply Chain Coordination:
Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
Maintain optimal inventory levels on domestic and international platforms.
Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.
4. Marketing & Merchandising:
Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
Ensure high-quality visual and content standards for product pages.
Monitor customer reviews and ratings to improve product listings and service quality.
5. Reporting & Analytics:
Prepare and present weekly/monthly performance reports.
Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
Provide actionable insights to management to support strategic decisions.
Qualifications & Experience:
Bachelor’s/Master’s degree in Business, Marketing, or related field.
3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
Understanding of cross-border commerce regulations, logistics, and payment systems.
Key Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Excel, data analytics, and dashboarding tools.
Self-starter with the ability to multitask and manage time effectively.
Preferred:
Experience with global marketplaces (Amazon Global, Noon, etc.).
Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).
Customer Relationship & Sales Executive – D2C FMCG Brand – Exp: 02 years + WIPRO Partnered - Packag
Posted today
Job Viewed
Job Description
Location: Mumbai
Job Type: Full-time
About Soulflower
Soulflower is a pioneer in natural, vegan, and cruelty-free personal care. We create premium skincare, haircare, and aromatherapy products that are safe, effective, and eco-friendly. We are looking for a Customer Relationship & Sales Executive who will be the voice of Soulflower, ensuring our customers receive exceptional service, managing brand engagement on social media, and driving B2B sales opportunities.
Role Overview
This role blends customer service , social media community management , and B2B outbound sales . You will manage customer queries, engage with our community on social platforms, and actively reach out to potential B2B clients to generate business opportunities.
Key Responsibilities
Customer Care
Respond to customer queries via calls, emails, WhatsApp, and social media.
Assist customers with order placement, tracking, returns, and exchanges.
Handle complaints with empathy and provide quick, effective resolutions.
Maintain a professional and friendly tone in all interactions.
Social Media Management
Respond to DMs, comments, and queries across Soulflower’s social media platforms.
Engage with followers to build community loyalty.
Share customer feedback and FAQs with the marketing team for improved content creation.
Support influencer collaborations by coordinating product dispatch and tracking content posts.
B2B Outbound Sales
Identify and contact potential B2B customers such as spas, salons, corporate gifting clients, and retail stores.
Present Soulflower’s product range and negotiate deals.
Follow up on leads, prepare proposals, and close sales.
Maintain relationships with existing B2B customers to encourage repeat business.
Order & Complaint Management
Coordinate with warehouse, logistics, and sales teams for timely order fulfillment.
Track delayed or missing shipments and resolve promptly.
Log and document all interactions in CRM tools.
Reporting & Feedback
Prepare daily/weekly reports on customer queries, complaints, sales leads, and conversions.
Share customer insights for product/service improvement.
Requirements
Graduate in any discipline (preferably in Business/Marketing/Communications).
1–3 years of experience in customer service, social media handling, or sales.
Excellent communication skills in English & Hindi (knowledge of additional regional languages is a plus).
Strong interpersonal skills, with the ability to build relationships and close deals.
Proficiency in MS Office, CRM tools, and social media platforms.
Preferred Skills
Experience in beauty, skincare, or lifestyle brands.
Basic understanding of social media engagement strategies.
B2B sales experience, especially in FMCG, beauty, or retail.
Empathy, patience, and a customer-first approach.
What We Offer
Competitive salary + sales incentives.
Employee discounts on Soulflower products.
Opportunities for career growth in both sales and marketing.
A collaborative and creative work environment.
Ecommerce Specialist – D2C FMCG Brand – Exp: 03 years + WIPRO Partnered - Package 08 LPA
Posted today
Job Viewed
Job Description
Location: Marol Andheri
Report to: Key Account Manager
Working days: Mon to Sat (6 full days)
Timings: 10 am to 7 pm
Do not apply without relevant experience
Job Summary:
We are looking for a dynamic and detail-oriented – E-commerce Specialist to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.
Key Responsibilities:
1. Platform Management (Domestic & International):
- Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
- Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
- Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
- Cataloging - To check and optimize online catalogs 10th of every month
2. Sales & Revenue Growth:
- Work towards achieving sales targets by driving growth across e-commerce platforms.
- Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
- Implement promotional campaigns and measure ROI for different channels and geographies.
3. Inventory & Supply Chain Coordination:
- Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
- Maintain optimal inventory levels on domestic and international platforms.
- Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.
4. Marketing & Merchandising:
- Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
- Ensure high-quality visual and content standards for product pages.
- Monitor customer reviews and ratings to improve product listings and service quality.
5. Reporting & Analytics:
- Prepare and present weekly/monthly performance reports.
- Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
- Provide actionable insights to management to support strategic decisions.
Qualifications & Experience:
- Bachelor’s/Master’s degree in Business, Marketing, or related field.
- 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
- Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
- Understanding of cross-border commerce regulations, logistics, and payment systems.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Excel, data analytics, and dashboarding tools.
- Self-starter with the ability to multitask and manage time effectively.
Preferred:
- Experience with global marketplaces (Amazon Global, Noon, etc.).
- Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).
Ecommerce Specialist – D2C FMCG Brand – Exp: 03 years + WIPRO Partnered - Package 08 LPA
Posted 7 days ago
Job Viewed
Job Description
Location: Marol Andheri
Report to: Key Account Manager
Working days: Mon to Sat (6 full days)
Timings: 10 am to 7 pm
Do not apply without relevant experience
Job Summary:
We are looking for a dynamic and detail-oriented – E-commerce Specialist to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.
Key Responsibilities:
1. Platform Management (Domestic & International):
- Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
- Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
- Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
- Cataloging - To check and optimize online catalogs 10th of every month
2. Sales & Revenue Growth:
- Work towards achieving sales targets by driving growth across e-commerce platforms.
- Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
- Implement promotional campaigns and measure ROI for different channels and geographies.
3. Inventory & Supply Chain Coordination:
- Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
- Maintain optimal inventory levels on domestic and international platforms.
- Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.
4. Marketing & Merchandising:
- Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
- Ensure high-quality visual and content standards for product pages.
- Monitor customer reviews and ratings to improve product listings and service quality.
5. Reporting & Analytics:
- Prepare and present weekly/monthly performance reports.
- Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
- Provide actionable insights to management to support strategic decisions.
Qualifications & Experience:
- Bachelor’s/Master’s degree in Business, Marketing, or related field.
- 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
- Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
- Understanding of cross-border commerce regulations, logistics, and payment systems.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Excel, data analytics, and dashboarding tools.
- Self-starter with the ability to multitask and manage time effectively.
Preferred:
- Experience with global marketplaces (Amazon Global, Noon, etc.).
- Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).
Ecommerce Specialist – D2C FMCG Brand – Exp: 03 years + WIPRO Partnered - Package 08 LPA
Posted today
Job Viewed
Job Description
Location: Marol Andheri
Report to: Key Account Manager
Working days: Mon to Sat (6 full days)
Timings: 10 am to 7 pm
Do not apply without relevant experience
Job Summary:
We are looking for a dynamic and detail-oriented – E-commerce Specialist to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.
Key Responsibilities:
1. Platform Management (Domestic & International):
- Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
- Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
- Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
- Cataloging - To check and optimize online catalogs 10th of every month
2. Sales & Revenue Growth:
- Work towards achieving sales targets by driving growth across e-commerce platforms.
- Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
- Implement promotional campaigns and measure ROI for different channels and geographies.
3. Inventory & Supply Chain Coordination:
- Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
- Maintain optimal inventory levels on domestic and international platforms.
- Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.
4. Marketing & Merchandising:
- Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
- Ensure high-quality visual and content standards for product pages.
- Monitor customer reviews and ratings to improve product listings and service quality.
5. Reporting & Analytics:
- Prepare and present weekly/monthly performance reports.
- Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
- Provide actionable insights to management to support strategic decisions.
Qualifications & Experience:
- Bachelor’s/Master’s degree in Business, Marketing, or related field.
- 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
- Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
- Understanding of cross-border commerce regulations, logistics, and payment systems.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Excel, data analytics, and dashboarding tools.
- Self-starter with the ability to multitask and manage time effectively.
Preferred:
- Experience with global marketplaces (Amazon Global, Noon, etc.).
- Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).
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Customer Relationship & Sales Executive – D2C FMCG Brand – Exp: 02 years + WIPRO Partnered - Pac...
Posted today
Job Viewed
Job Description
Job Title: Customer Relationship & Sales Executive
Location: Mumbai
Job Type: Full-time
About Soulflower
Soulflower is a pioneer in natural, vegan, and cruelty-free personal care. We create premium skincare, haircare, and aromatherapy products that are safe, effective, and eco-friendly. We are looking for a Customer Relationship & Sales Executive who will be the voice of Soulflower, ensuring our customers receive exceptional service, managing brand engagement on social media, and driving B2B sales opportunities.
Role Overview
This role blends customer service , social media community management , and B2B outbound sales . You will manage customer queries, engage with our community on social platforms, and actively reach out to potential B2B clients to generate business opportunities.
Key Responsibilities
Customer Care
- Respond to customer queries via calls, emails, WhatsApp, and social media.
- Assist customers with order placement, tracking, returns, and exchanges.
- Handle complaints with empathy and provide quick, effective resolutions.
- Maintain a professional and friendly tone in all interactions.
Social Media Management
- Respond to DMs, comments, and queries across Soulflower’s social media platforms.
- Engage with followers to build community loyalty.
- Share customer feedback and FAQs with the marketing team for improved content creation.
- Support influencer collaborations by coordinating product dispatch and tracking content posts.
B2B Outbound Sales
- Identify and contact potential B2B customers such as spas, salons, corporate gifting clients, and retail stores.
- Present Soulflower’s product range and negotiate deals.
- Follow up on leads, prepare proposals, and close sales.
- Maintain relationships with existing B2B customers to encourage repeat business.
Order & Complaint Management
- Coordinate with warehouse, logistics, and sales teams for timely order fulfillment.
- Track delayed or missing shipments and resolve promptly.
- Log and document all interactions in CRM tools.
Reporting & Feedback
- Prepare daily/weekly reports on customer queries, complaints, sales leads, and conversions.
- Share customer insights for product/service improvement.
Requirements
- Graduate in any discipline (preferably in Business/Marketing/Communications).
- 1–3 years of experience in customer service, social media handling, or sales.
- Excellent communication skills in English & Hindi (knowledge of additional regional languages is a plus).
- Strong interpersonal skills, with the ability to build relationships and close deals.
- Proficiency in MS Office, CRM tools, and social media platforms.
Preferred Skills
- Experience in beauty, skincare, or lifestyle brands.
- Basic understanding of social media engagement strategies.
- B2B sales experience, especially in FMCG, beauty, or retail.
- Empathy, patience, and a customer-first approach.
What We Offer
- Competitive salary + sales incentives.
- Employee discounts on Soulflower products.
- Opportunities for career growth in both sales and marketing.
- A collaborative and creative work environment.
Customer Relationship & Sales Executive – D2C FMCG Brand – Exp: 02 years + WIPRO Partnered - Pack...
Posted today
Job Viewed
Job Description
Job Title: Customer Relationship & Sales Executive
Location: Mumbai
Job Type: Full-time
About Soulflower
Soulflower is a pioneer in natural, vegan, and cruelty-free personal care. We create premium skincare, haircare, and aromatherapy products that are safe, effective, and eco-friendly. We are looking for a Customer Relationship & Sales Executive who will be the voice of Soulflower, ensuring our customers receive exceptional service, managing brand engagement on social media, and driving B2B sales opportunities.
Role Overview
This role blends customer service , social media community management , and B2B outbound sales . You will manage customer queries, engage with our community on social platforms, and actively reach out to potential B2B clients to generate business opportunities.
Key Responsibilities
Customer Care
- Respond to customer queries via calls, emails, WhatsApp, and social media.
- Assist customers with order placement, tracking, returns, and exchanges.
- Handle complaints with empathy and provide quick, effective resolutions.
- Maintain a professional and friendly tone in all interactions.
Social Media Management
- Respond to DMs, comments, and queries across Soulflower’s social media platforms.
- Engage with followers to build community loyalty.
- Share customer feedback and FAQs with the marketing team for improved content creation.
- Support influencer collaborations by coordinating product dispatch and tracking content posts.
B2B Outbound Sales
- Identify and contact potential B2B customers such as spas, salons, corporate gifting clients, and retail stores.
- Present Soulflower’s product range and negotiate deals.
- Follow up on leads, prepare proposals, and close sales.
- Maintain relationships with existing B2B customers to encourage repeat business.
Order & Complaint Management
- Coordinate with warehouse, logistics, and sales teams for timely order fulfillment.
- Track delayed or missing shipments and resolve promptly.
- Log and document all interactions in CRM tools.
Reporting & Feedback
- Prepare daily/weekly reports on customer queries, complaints, sales leads, and conversions.
- Share customer insights for product/service improvement.
Requirements
- Graduate in any discipline (preferably in Business/Marketing/Communications).
- 1–3 years of experience in customer service, social media handling, or sales.
- Excellent communication skills in English & Hindi (knowledge of additional regional languages is a plus).
- Strong interpersonal skills, with the ability to build relationships and close deals.
- Proficiency in MS Office, CRM tools, and social media platforms.
Preferred Skills
- Experience in beauty, skincare, or lifestyle brands.
- Basic understanding of social media engagement strategies.
- B2B sales experience, especially in FMCG, beauty, or retail.
- Empathy, patience, and a customer-first approach.
What We Offer
- Competitive salary + sales incentives.
- Employee discounts on Soulflower products.
- Opportunities for career growth in both sales and marketing.
- A collaborative and creative work environment.
Customer Relationship & Sales Executive – D2C FMCG Brand – Exp: 02 years + WIPRO Partnered - Pac...
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Relationship & Sales Executive
Location: Mumbai
Job Type: Full-time
About Soulflower
Soulflower is a pioneer in natural, vegan, and cruelty-free personal care. We create premium skincare, haircare, and aromatherapy products that are safe, effective, and eco-friendly. We are looking for a Customer Relationship & Sales Executive who will be the voice of Soulflower, ensuring our customers receive exceptional service, managing brand engagement on social media, and driving B2B sales opportunities.
Role Overview
This role blends customer service , social media community management , and B2B outbound sales . You will manage customer queries, engage with our community on social platforms, and actively reach out to potential B2B clients to generate business opportunities.
Key Responsibilities
Customer Care
- Respond to customer queries via calls, emails, WhatsApp, and social media.
- Assist customers with order placement, tracking, returns, and exchanges.
- Handle complaints with empathy and provide quick, effective resolutions.
- Maintain a professional and friendly tone in all interactions.
Social Media Management
- Respond to DMs, comments, and queries across Soulflower’s social media platforms.
- Engage with followers to build community loyalty.
- Share customer feedback and FAQs with the marketing team for improved content creation.
- Support influencer collaborations by coordinating product dispatch and tracking content posts.
B2B Outbound Sales
- Identify and contact potential B2B customers such as spas, salons, corporate gifting clients, and retail stores.
- Present Soulflower’s product range and negotiate deals.
- Follow up on leads, prepare proposals, and close sales.
- Maintain relationships with existing B2B customers to encourage repeat business.
Order & Complaint Management
- Coordinate with warehouse, logistics, and sales teams for timely order fulfillment.
- Track delayed or missing shipments and resolve promptly.
- Log and document all interactions in CRM tools.
Reporting & Feedback
- Prepare daily/weekly reports on customer queries, complaints, sales leads, and conversions.
- Share customer insights for product/service improvement.
Requirements
- Graduate in any discipline (preferably in Business/Marketing/Communications).
- 1–3 years of experience in customer service, social media handling, or sales.
- Excellent communication skills in English & Hindi (knowledge of additional regional languages is a plus).
- Strong interpersonal skills, with the ability to build relationships and close deals.
- Proficiency in MS Office, CRM tools, and social media platforms.
Preferred Skills
- Experience in beauty, skincare, or lifestyle brands.
- Basic understanding of social media engagement strategies.
- B2B sales experience, especially in FMCG, beauty, or retail.
- Empathy, patience, and a customer-first approach.
What We Offer
- Competitive salary + sales incentives.
- Employee discounts on Soulflower products.
- Opportunities for career growth in both sales and marketing.
- A collaborative and creative work environment.