4,996 Cybersecurity jobs in India

CyberSecurity

Gurugram, Uttar Pradesh ScaleneWorks

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o 5+ years of experience.
Skill Set -> Responsibilities for Cloud Container Security.
Analyze, enhance and support Container Security tools and platforms that provide capabilities for security.
Collaborate with multiple stakeholders and partners across Engineering and Operations teams and partner with teams in the wider organization across different time zones.
Furthermore, you design security concepts for the platform and support in automation and provisioning of secure container solutions.
Collaborate/Develop IR process for Container workload.
Respond to security alerts generated by containers security platform.
AWS knowledge with experience in EKS
Container Security PaloAlto (Prisma) cloud experience is preferred.
Responsibilities for Incident Response.
Analysis of security events/alerts and investigations of phishing emails, Respond to security alerts in SIEM
Create documentation/SOP/Run Books for responding to security alerts.
o Working shift -> Rotational shift including Nightshift.

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Cybersecurity

Mumbai, Maharashtra Capgemini Engineering

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Job Description:

- Building next-generation vehicle systems using Software-defined vehicle and cloud-native concepts.
- Good knowledge of cloud development, Virtualization technology, and embedded systems is required.
- SDV Concept, SOAFEE, Adaptive Autosar, COVESA, Amazon AWS, Java, C/C++, Embedded System, Linux, yacto, agl
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Lead Cybersecurity - AI Security Engineer

Hyderabad, Andhra Pradesh AT&T

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**Job Description:**
**About the Company:**
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
**About the Job:**
As part of the AT&T Governance Enforcement, Assessment and Testing, Third Party Risk, and Emerging Technology Cyber Organization (GATE), you will support the Emerging Technology Team by leading and supervising a team of professionals who design and develop security protocols to safeguard AI systems from malicious actors. Develop tools and processes to analyze and mitigate AI security-related threats and vulnerabilities and implement strategies to defend AI systems against cyber-attacks. Research and evaluate emerging AI security technologies for effectiveness. Audit AI systems for security risks and ensure compliance and consult with stakeholders to ensure the secure deployment of AI systems.
**Experience Level:** 12+ years.
**Location:** Hyderabad / Bengaluru
**Responsibilities Include:**
The expert in this role will lead, support and guide team members in technical and functional matters in providing high-quality and actionable products / deliverables. Leads the team to success. Collaborates with leadership teams, provides subject matter expertise and insights. The Lead Cybersecurity in this role will -
+ Design and develop security protocols to protect AI systems from malicious actors.
+ Monitor AI systems and networks to detect potential security threats.
+ Create and implement strategies to protect AI systems from cyber-attacks.
+ Research emerging technologies in AI security and evaluate their effectiveness.
+ Work with stakeholders to ensure secure deployment of AI systems.
+ Maintain an up-to-date understanding of AI security principles and practices.
+ Execute plan tests for AI adversarial testing.
+ Be proactive and demonstrate the ability to analyze issues, generate ideas, and initiate action while achieving results.
+ Effectively manages multiple tasks / projects with close attention to detail and meets short turnarounds and deadlines.
+ Collaborate with leadership teams, provide subject matter expertise and insights.
+ Support and guide team members in providing high-quality and actionable intelligence products / deliverables.
+ Support, guide and mentor team members in technical and functional matters
The expert in this role will perform analysis of complex security issues and corresponding activities to help mitigate risk. Includes forward looking research, planning and strategy to strengthen our stance against future cyber security threats and attacks, and enhancing our mitigation techniques, processes, and technology solutions.
**Required skills:**
+ Overall - At least 12+ years of experience in performing security engineering and assessments of complex systems with AI / ML / Data Science capabilities and services
+ 4+ years of experience auditing existing AI or machine learning systems for security risks and compliance.
+ Development and implementation of AI content filtering mechanisms.
+ Deployment and operation of tools and processes to analyze security threats and vulnerabilities in AI or machine learning systems.
+ Identification and protection of sensitive data within AI solutions.
+ Design and implementation of strategies to protect AI systems from cyber-attacks.
+ Design and implementation of adversarial test plans.
+ Strong analytical and problem-solving skills
+ Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
+ A commitment to staying current with the latest developments in cybersecurity through ongoing training and professional development.
+ Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
+ Sense of urgency and attention to detail
+ Flexible to provide coverage in US morning hours on a need-basis, and as required.
**Desirable skills:**
+ Bachelor's or master's degree in computer science, mathematics, information systems, engineering, or cybersecurity.
+ Industry certifications such as CISSP, SANS and/or other relevant certifications
+ Experience designing, developing, and deploying secure AI systems.
+ Training in secure coding standards and best practices for AI-related projects.
+ Knowledge of ethical hacking techniques.
+ Ability to develop security protocols and policies.
+ Excellent communication, problem-solving, and analytical skills.
+ Ability to work independently and as part of a team.
**Additional information (if any):** Flexible to provide coverage in US morning hours on a need-basis, and as required.
#Cybersecurity
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:AP:Hyderabad / Atria Building, Plot 17 - Adm: Atria Building, Plot No 17
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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Manager, Cybersecurity

Gurugram, Uttar Pradesh Stryker

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**Position summary:**
Identify, analyze, evaluate, and mitigate present and future risks to Stryker data and assets. Drive toward acceptable risk levels through facilitated partnerships with IT, Business and Partner stakeholders.
This position has broad responsibility within Stryker for management and completion of reviews for all aspects of the cyber risk management lifecycle.
**Essential duties & responsibilities:** (detailed description)
+ ?Overall responsibility in providing leadership and drive completionof 3rd party cyber security assessments of vendors and other parties engaging Stryker.
+ ?Overall responsibility in providing leadership and drive the completion ofcyber risk assessments cross functionally.
+ ?Proactively identify opportunities to drive risk residuals to an acceptable level. Engage with stakeholders and leverage cross functional partnerships with internal business, technology teams, privacy and legal.
+ ?Triage existing risks Stryker has based on inherent and overall risk to the organization.
+ ?Overall responsibility in leading the design, implementation, maintenance, and enforcement of cyber risk management policies, procedures, and controls. and ensure they are documented in the cyber risk runbook.
+ ?Leverage tools such as ServiceNow and OneTrust to streamline and mature risk assessment activities.
+ ?Identify key program level metrics, e.g. key performance indicators (KPI) and key risk indicators (KRI) to measure the effectiveness of the program and measure the inherent risk tothe organization.
+ ?Drive continuous improvement in the cyber risk assessment process from request intakes, conducting and completion of assessments, establishing controls and gathering evidence of the controls.
?
**Education & special trainings:**
+ Bachelor's in computer information systems or Information Security or Master's Degree preferred
+ Understanding of various Cyber Security Risk Frameworks (NIST 800-300, ISO 27001)
+ Relevant and current industry certification(s): CRISC,CISM, CISSPis preferred
**Qualifications & experience:**
+ 8years' experience working in a regulated industry (e.g., Life Sciences, Medical Device).
+ Possess strong negotiation and leadership skills needed to gain commitments and initiate action to remediate risks and vulnerabilities from the leadership of other teams
+ Experience influencing and leading teams via direct or indirect management.
+ Ability to communicate, lead, motivate, encourage, and influence others to perform
+ Proficient in performing assigned duties at a high level of independence under minimal supervision
+ Able to thrive in a fast-paced environment
+ Experience managing global teams required.
+ Experience in Tools like OneTrust.
**Physical & mental requirements:**
+ ? **A driven, results-oriented leader** will be required to drive results and integrate effectively into the culture. The successful candidate must possessthe blend of confidence and humility while instituting metrics and driving accountability across the organization.
+ **?** **A driver of change,** **anticipating** **the future of the** **business** **is expected.** The successful candidate must build credibility within the organization at all levels to mobilize teams and lead them in new directions.
+ **?** **Strong collaboration and** **influencing** **skills are** **required** **.** The successful candidate must have the ability to persuade and build consensus cross-functionally as an evangelist in a team oriented fashion. He/she must be able to inspire and motivate the organization as the transformation activities continue across IT and within the business.
+ **?** **Excellent communication skills.** Communication across the enterprise will be important as this leader will often be tasked with leading cross-functional teams as he/she executes these large scale programs and projects. The successful candidate must effectively communicate cross-functionally and at a variety of levels within the organization.
+ **?** **Organization** **& Strategic** **Agility.** The successful candidate must have a high degree of situational awareness and ability to navigate complex issues and channels to successfully deliver solutions in partnership with business and IT leadership teams.
+ **?** **High Energy & Stamina** . Proven capabilities in persevering through cultural and political hurdles with balanced optimism to drive and deliver on managed service strategies / objectives.
+ **?** **Process, Cost & Metrics Champion** . Process and continuous improvement zealot with strong analytical skills in identifying and building new opportunities and offerings. Must be able to consistently drive outcomes through influence and measurement rather than through direct control.
?
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Cybersecurity Engineer

Bengaluru, Karnataka Carrier

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**Job Description**
**Role:** Sr. Cybersecurity Engineer
**Location:** Bangalore
**Full/ Part-time: Full Time**
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do
**About the Role:**
The Sr. Cybersecurity Engineer will play a key role in designing, implementing, and maintaining security controls across Carrier's global technology environment. This role is hands-on and technical, focused on building and operating scalable, resilient, and secure systems across multiple domains such as cloud, endpoint, network, and data security. The ideal candidate will have deep technical expertise, a passion for automation, and a strong understanding of modern security engineering practices.
**Key Responsibilities**
+ Design, implement, and maintain security controls across cloud, endpoint, network, operational technology and data environments.
+ Collaborate with cross-functional teams to integrate security into infrastructure, platforms, and services.
+ Operate and optimize security tools such as EDR, CSPM, CNAPP, NGFW, IDS/IPS, SIEM, SAST, DAST, CEIM, WAF, and vulnerability scanners.
+ Develop and maintain infrastructure-as-code and automation for security tooling and policy enforcement.
+ Contribute to the development of detection logic, response playbooks, and telemetry pipelines.
+ Participate in threat modeling, risk assessments, and security reviews of new and existing systems.
+ Support the continuous improvement of security engineering programs and practices.
+ Stay current with emerging threats, vulnerabilities, and technologies to inform security strategy.
**Requirments**
+ University degree with 15+ years of experience in cybersecurity, information technology, or software engineering, OR equivalent military cybersecurity training and experience.
+ Hands-on experience in at least three of the following domains: Cloud Security, Endpoint Security, Network Security, Application Security, Data Security, Logging/Monitoring.
+ Experience with security tools and platforms such as EDR, SIEM, CSPM, CNAPP, or vulnerability management.
+ Proficiency in scripting or programming (e.g., Python, PowerShell, Bash).
+ Familiarity with DevOps/DevSecOps practices and CI/CD pipelines.
**Preferred Qualifications**
+ Experience in large-scale, hybrid cloud environments (AWS, Azure, GCP).
+ Knowledge of Least Privilege, Zero Trust principles and modern security architectures.
+ Experience with solving cybersecurity problems at scale.
+ Experience developing security engineering projects, roadmaps, and other deliverables.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create
an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
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Cybersecurity Manager

Chennai, Tamil Nadu Scybers

Posted 3 days ago

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Role Overview

As a Cyber Security Manager, you will support clients in implementing cybersecurity strategies and frameworks, ensuring their security posture aligns with best practices. This role requires deep technical knowledge, strategic thinking, and the ability to manage complex cybersecurity programs from a technical GRC (Governance, Risk, and Compliance) perspective. While we provide expert guidance, clients will be responsible for executing the implementations.

Key Responsibilities

· Support clients in implementing cybersecurity frameworks such as ISO 27001, SOC 2, NIST, PCI DSS, GDPR, and other compliance standards from a technical GRC perspective.

· Provide expert guidance on cloud security best practices and assist clients in securing cloud environments (AWS, Azure, GCP).

· Advise clients on AI security measures, ensuring safe deployment of AI-driven applications while meeting compliance requirements.

· Conduct risk assessments, security audits, and gap analyses to identify vulnerabilities and recommend solutions aligned with compliance obligations.

· Oversee security architecture reviews and assist clients in designing secure cloud and AI-driven solutions.

· Develop and implement technical security controls, policies, and governance models tailored to client needs.

· Provide GRC advisory services, helping clients align security implementations with regulatory requirements and industry best practices.

· Manage and mentor a team of cybersecurity consultants, ensuring high-quality service delivery.

· Collaborate with clients’ IT and security teams to develop security policies, risk management processes, and compliance roadmaps.

· Engage with stakeholders at all levels, translating technical risks into business impact insights.

· Stay updated with the latest cybersecurity trends, threats, and regulatory changes to enhance client advisory services.

· Provide training and awareness sessions to client teams to strengthen cybersecurity culture.

Required Qualifications & Skills

· 5+ years of experience in cybersecurity implementation, consulting, or security program management.

· Strong knowledge of security frameworks such as ISO 27001, SOC 2, NIST CSF, PCI DSS, GDPR, and other regulatory standards.

· Hands-on experience in cloud security (AWS, Azure, GCP), AI security risk management, and technical GRC implementations.

· Expertise in technical security control implementations, compliance assessments, and risk management frameworks.

· Proven ability to assess security controls and provide actionable remediation plans.

· Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

· Strong project management and leadership capabilities.

· Industry certifications such as CISSP, CISM, CISA, ISO 27001 Lead Implementer/Auditor, CRISC, or equivalent are highly preferred.

Why Join Us?

· Career Growth: Opportunities for professional development, certifications, and leadership roles.

· Innovative Environment: Be part of a dynamic team that thrives on solving security challenges.

· Work-Life Balance: Flexible work arrangements and a supportive team culture.

Are you ready to lead the charge in cybersecurity and make a difference? Apply today and join a team committed to securing the digital world!

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Cybersecurity Researcher

SquareX

Posted 3 days ago

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SquareX  / India


Job description


About SquareX:

SquareX is a leading cybersecurity company that focuses on providing robust protection to users while ensuring their productivity remains unhampered. Our mission is to secure the internet for everyone, making our services invaluable to clients worldwide. 

We are seeking a Cybersecurity Researcher to join our team to lead investigations into browser security threats and client-side attack vectors. The successful candidate will focus on identifying emerging threats, creating proof-of-concept exploits, and contributing research insights that strengthen our browser security posture.


Responsibilities :

  • Conduct research in browser-focused security threats, including vulnerabilities, bugs, and advanced attack vectors targeting enterprise users.
  • Build, test, and deploy POCs to simulate real-world threats and highlight impact of discovered issues.
  • Create technical video demonstrations of attacks and solutions.
  • Draft high-quality technical write-ups, whitepapers, or research submissions for security conferences and publications.
  • Track and monitor the evolving threat landscape relevant to browser security and propose mitigation strategies.
  • Collaborate with internal teams (including engineering, product, and marketing) to align research outcomes with company goals and public outreach.

Qualifications:

  • Must have 5+ years of experience in cybersecurity research, with a strong focus on browser, extensions or client-side browser/user security .
  • Must have 3+ years of experience of working on a Cybersecurity product company.
  • Must demonstrate expertise in identifying and analyzing web-based vulnerabilities and real-world exploit scenarios.
  • Must have proficiency in Python for automation, scripting, and tooling.
  • Must have good understanding of JavaScript and modern web technologies; adaptability to new frameworks and browser environments.
  • Should have familiarity with Linux VM/Container environments and cloud platforms (e.g., AWS, GCP).
  • Should have a good understanding of internet security protocols and attack surface mapping.
  • Experience publishing or contributing to technical research papers, CVEs, or security community knowledge bases is a plus.


Cost to Company: 15 Lakhs to 45 Lakhs


We thank all applicants for their interest, but only those selected for an interview will be contacted.



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Cybersecurity Analyst

Prudent Technologies and Consulting, Inc.

Posted 7 days ago

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Job Title : Cybersecurity Analyst (Entry-Level)

Location: Hyderabad, TS, India – Work From Office Must.

Department : Information Technology / Cybersecurity

Employment Type : Full-Time

Reports To : Cybersecurity Manager


Job Purpose

The Cybersecurity Analyst (Fresher) will support the organization’s security operations by monitoring, analysing, and responding to cyber threats. This entry-level role is designed for recent graduates passionate about cybersecurity, eager to apply foundational knowledge, and grow into skilled professionals safeguarding critical systems and data.


Key Responsibilities

  1. Threat Monitoring and Analysis :
  • Monitor security alerts using tools like Splunk, CrowdStrike, or SIEM platforms to identify potential threats.
  • Analyse logs and network traffic for suspicious activities under senior team guidance.
  1. Incident Response Support :
  • Assist in investigating security incidents, documenting findings, and escalating issues as needed.
  • Participate in containment and remediation efforts for low-level threats.
  1. Vulnerability Assessments :
  • Support vulnerability scans using tools like Nessus or Qualys to identify system weaknesses.
  • Help prioritize remediation based on risk severity with team input.
  1. Security Awareness :
  • Contribute to employee training programs on phishing, password hygiene, and cyber best practices.
  • Create basic awareness content under supervision.
  1. Documentation and Reporting :
  • Maintain records of security events, incidents, and mitigation steps.
  • Assist in preparing compliance reports for standards like ISO 27001 or GDPR.
  1. Learning and Development :
  • Stay updated on emerging threats, attack vectors, and cybersecurity trends.
  • Participate in training programs to gain certifications like CompTIA Security+ or CEH.

Qualifications and Skills

Education :

  • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field (2024/2025 graduates preferred).
  • Relevant certifications (e.g., CompTIA Security+, CySA+, or equivalent) are a plus but not mandatory.

Technical Skills :

  • Basic understanding of networking concepts (TCP/IP, DNS, firewalls).
  • Familiarity with operating systems (Windows, Linux) and command-line tools.
  • Exposure to cybersecurity tools like Wireshark, Splunk, or endpoint detection platforms.
  • Knowledge of common attack vectors (e.g., phishing, malware, DDoS).

Soft Skills :

  • Analytical mindset with strong problem-solving abilities.
  • Clear communication to document findings and collaborate with teams.
  • Eagerness to learn and adapt in a fast-paced environment.
  • Attention to detail for identifying anomalies in data.

Preferred but Not Required :

  • Internship or project experience in cybersecurity, IT, or network administration.
  • Basic scripting knowledge (e.g., Python, Bash) for automating tasks.
  • Awareness of compliance frameworks (e.g., NIST, GDPR).

Key Competencies

  • Curiosity : Proactively seeks to understand cyber threats and solutions.
  • Teamwork : Collaborates with senior analysts and cross-functional teams.
  • Time Management : Prioritizes tasks effectively under tight deadlines.
  • Ethics : Maintains integrity and confidentiality in handling sensitive data.

Why Join Us?

  • Growth Opportunities : Access to mentorship, certifications, and hands-on projects to build a cybersecurity career.
  • Innovative Environment : Work with cutting-edge tools like AI-driven threat detection and cloud security platforms.
  • Impactful Work : Protect critical systems and data, contributing to organizational and societal security.

Inclusive Culture : Join a diverse team committed to collaboration and innovation.

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Cybersecurity Writer

Mumbai, Maharashtra Pepper Content

Posted 7 days ago

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Company Overview:

Pepper Content is a dynamic content marketplace dedicated to bridging businesses with skilled content creators. Our platform thrives on innovation and commitment, offering top-tier content solutions to our clients. Join our team of energetic individuals and contribute to our rapid growth in the content industry


Job Overview:

We are looking for a skilled content writer specializing in cybersecurity to produce high-quality, engaging content that educates, informs, and engages our audience. In this role, you will have the opportunity to research and write articles, blog posts, guides, and other written materials on a wide range of cybersecurity and related topics, including cybersecurity, NBFC, banking, insurance, and more.

This is a contractual and in-office role based out of Marol, Andheri East, Mumbai office for 12 months



Job Responsibilities:

  • Research and write informative and engaging content on various cybersecurity-related topics for our website, blog, social media channels, and other platforms.
  • Collaborate with subject matter experts and stakeholders to ensure accuracy, relevance, and compliance with industry regulations.
  • Optimize content for SEO by incorporating relevant keywords, meta tags, and other on-page elements to improve search engine visibility.
  • Stay updated on market trends, economic developments, and regulatory changes in the finance industry to inform content creation.
  • Edit and proofread content to ensure clarity, coherence, grammar, and style consistent goals.
  • Monitor content performance using analytics tools and metrics to identify opportunities for improvement and optimization.



The ideal candidate must -

  • Bachelor's degree in Content, Journalism, English, or related field.
  • 3-8 years of experience in content writing, with a focus on cybersecurity.
  • Strong understanding of cybersecurity concepts, markets, products, and terminology.
  • Excellent writing and editing skills with a keen eye for detail and accuracy.
  • Proficiency in SEO best practices and content optimization techniques.
  • Ability to conduct thorough research and synthesize complex information into clear, concise, and engaging content.
  • Familiarity with content management systems (CMS) and analytics tools.
  • Strong communication and collaboration skills, with the ability to work effectively in a team environment.
  • Broad knowledge of Tech/Cybersecurity/IT/B2B industry.
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CyberSecurity Advisor

Pune, Maharashtra Rapid7

Posted 7 days ago

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Job Description

Note : If you have not worked for any Cybersecurity Company or Products please don't Apply.


About the Role:


We are seeking a versatile and experienced Cybersecurity Advisor to join our growing team. This is a hybrid role that merges the hands-on security expertise of a Cybersecurity Advisor and digital engagement focus of a Scaled Customer Success Advisor. You will be responsible for guiding customers on their security journey from onboarding and ensuring they maximize the value of our cybersecurity solutions, and scaling customer success through digital channels and automation.

This role is both proactive and reactive, combining technical acumen, customer relationship management, and strategic communication to support and elevate customer experience at scale.

Key Responsibilities:

  • Serve as a trusted Cybersecurity advisor to clients, guiding them on threat mitigation, incident response, and security posture improvement.
  • Assist in reviewing, triaging, and addressing alerts alongside security analysts.
  • Develop and deliver customer-facing materials including executive briefings, security reports, and strategic action plans.
  • Maintain up-to-date knowledge of the cybersecurity landscape, tools, and frameworks.
  • Respond to inbound customer inquiries via email or digital triggers and ensure timely, accurate, and helpful responses.
  • Provide product guidance and direct customers to relevant resources (e.g., Rapid7 Academy, knowledge bases, community forums).
  • Use engagement signals (e.g., NPS, CSAT, support tickets) to drive adoption and customer health improvements.
  • Support the creation and deployment of digital lifecycle programs, messaging, and scalable customer touchpoints
  • Support onboarding activities of a customer


Team Collaboration

  • Act as a point of escalation and peer coach for the team, supporting resolution paths for complex customer needs.
  • Collaborate with Renewals, Sales, Support, and GTC teams to align on customer strategy and value realization.
  • Lead initiatives to improve digital processes and enhance operational workflows.


Analytics & Feedback

  • Forecast customer health and sentiment post-engagement and communicate risk or opportunity to internal teams.
  • Collect and report on customer feedback, influencing product and service enhancements.


Skills & Qualifications:

  • 4+ years of experience in Cybersecurity, SaaS Customer Success, or Technical Account Management roles.
  • Strong understanding of security frameworks, threat detection, incident response, and vulnerability management.
  • Proven ability to manage client relationships, resolve technical issues, and communicate with technical and executive stakeholders.
  • Prior technology deployment and configuration experience
  • Strong project management and prioritization abilities
  • Experience with CRM tools (e.g., Salesforce) and digital engagement tools.
  • Exceptional written and verbal communication skills across multiple channels (email, Slack, presentations, etc.).
  • Highly organized, self-driven, and comfortable managing multiple priorities in a fast-paced, global environment.
  • Industry certifications such as CompTIA Security+, Cloud+, Network+, or CISSP are a strong plus.
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