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1,280 Crm Specialist jobs in India

CRM Specialist

Raipur, Rajasthan DGPRO TECHNOLOGY PVT LTD

Posted today

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Job Description

Job Description:

We are seeking a skilled CRM Specialist with a focus on Quotation, Calling, Client Handling, and excellent communication skills in fluent English. The ideal candidate should have a B.Tech qualification.

Responsibilities:

Manage and update CRM system with accurate information
Make outbound calls to clients for follow-ups and updates
Ensure smooth handling of client relationships

Qualifications:

Bachelor's degree in Technology (B.Tech)

Skills:

Excellent communication skills
Fluent in English
Client handling expertise

. Skillset Required: Excellent communication skills, Fluent in English, Client handling expertise

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CRM Specialist (Salesforce)

Bengaluru, Karnataka WSAudiology

Posted today

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Job Description

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

This CRM Specialist role is responsible for optimizing the sales cycle, from customer segmentation and planning through to execution and follow-up. The ideal candidate will have expertise in customer segmentation, sales territory management, sales enablement, and marketing automation, with an emphasis on leveraging cutting-edge technologies.

What You will do

Customer Segmentation & Planning:

Lead the execution of customer segmentation models to ensure effective targeting and alignment of sales resources across diverse market segments.

Sales Planning & Preparation:

Oversee the preparation of strategic sales plans, ensuring alignment with regional and corporate goals while ensuring optimal resource allocation.

Customer Meetings & Follow-Up:

Ensure that customer meetings are well-planned and effectively executed.

Track meeting outcomes and lead follow-up activities to ensure impact and relationship building.

Impact Tracking & Sales Excellence:

Establish metrics for tracking sales impact, including sales territory performance, campaign effectiveness, and lead conversion rates.

Campaign Management:

Lead the end-to-end execution of sales and marketing campaigns, including defining objectives, coordinating cross-functional teams, tracking progress, and reporting on results.

Marketing Automation:

Drive the effective use of marketing automation platforms to streamline lead generation, nurture leads, and improve conversion rates.

Oversee the launch tracking and performance evaluation of marketing campaigns.

Event Management:

Oversee virtual and in-person events (using tools like Aventri and Zoom Webinar) to enhance customer engagement and support sales growth.

Ensure smooth execution, from planning to post-event follow-up.

Master Data Management:

Oversee the quality and integrity of master data across Salesforce.com and Infor LN systems.

Ensure that all data used for sales, marketing, and customer service is accurate, consistent, and timely.

Service Excellence:

Implement and monitor service quality management programs, ensuring high levels of customer satisfaction and seamless integration with sales strategies.

Ensure that customer service touchpoints are aligned with the overall customer experience.

Sales Tracking & Reporting:

Leverage Salesforce Einstein Analytics and other business intelligence tools to track sales performance, campaign impact, and other KPIs.

Provide actionable insights to improve sales strategies.

Sales Enablement Tools Management:

Oversee and optimize the use of sales enablement tools like Showpad, Zoom Webinar, and other digital platforms to drive sales productivity, engagement, and customer experience.

CRM Systems (B2B & B2C):

Manage the implementation and continuous improvement of Salesforce.com for both B2B and B2C sales operations.

Ensure proper data management, accurate reporting, and seamless integration across all sales processes.

Shopping & Fitting Experience:

Manage the development of systems and processes to improve the shopping and fitting experience for customers, ensuring that customer-facing teams have the tools and data necessary to drive a seamless experience.

Sales Forecasting & Territory Management:

Utilize data-driven insights to refine sales territory management and ensure that resources are deployed efficiently to maximize revenue potential.

Training & Support:

Develop and deliver training programs for sales teams on the use of sales tools, CRM systems, and sales best practices.

Ensure ongoing support to drive continuous improvement.

What you bring

Minimum of 5-8 years of experience in sales operations, sales systems management, or related roles, with at least 5 years in a leadership capacity.

Proficiency and proven certification in Salesforce.com (B2B & B2C) is Mandatory, Infor LN, Showpad, Zoom Webinar, and other sales enablement and marketing automation platforms.

Hands-on experience with Salesforce Einstein Analytics or similar BI tools for sales performance tracking and reporting.

Strong understanding of marketing automation, customer segmentation, and lead management processes.

Expertise in campaign management, launch tracking, and service quality management.

Experience with master data management and ensuring data integrity across business systems.

Skills & Competencies:

Excellent leadership, communication, and project management skills.

Analytical mindset with a focus on data-driven decision-making.

Strong collaboration skills and ability to work across multiple departments.

A customer-first mindset with a focus on improving both customer experience and sales efficiency.

Preferred Experience:

Experience in the retail, e-commerce, or manufacturing sectors is preferred.

Familiarity with advanced sales techniques, including sales territory management and customer lifetime value optimization.

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CRM Specialist (Hubspot)

Mumbai, Maharashtra Sia Partners

Posted today

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Job Description

Job description

As part of Sia’s continued rapid international expansion, we are restructuring our customer relationship management (CRM) system around HubSpot. To support this transformation, we are looking for an HubSpot Specialist to join our Client Office team. You will play a key role in the successful implementation and usage of HubSpot across the organization, ensuring that the CRM system is optimized and aligned with the company’s growth ambitions.

As a HubSpot Specialist, your responsibilities will include:

Owning the integrity of our CRM data, ensuring that it is accurate, consistent, and up-to-date by regularly maintaining and cleaning company and contact records.

Acting as a key enabler for the organization’s adoption and effective use of HubSpot, working closely with the Leadership Team to ensure proper data entry and management practices are followed.

Organizing and optimizing data sets to facilitate reporting, insights, and analysis.

Addressing and resolving inquiries related to CRM data, offering expert guidance and providing necessary support for data-related tasks.

Collaborating cross-functionally to drive CRM efficiency and continuous improvement in usage.

Qualifications

Fluency in English (both oral and written) is essential.

First professional experience in CRM/data quality management—experience with HubSpot is mandatory.

Knowledge of HubSpot tools and an understanding of their integration and automation capabilities.

High level of rigor and attention to detail, ensuring data quality and consistency across all platforms.

Proactive, with a strong service-oriented mindset, and able to work autonomously while contributing to team efforts.

Strong communication skills and ability to collaborate effectively across various teams and stakeholders.

Additional information

If you’re passionate about CRM systems and want to play a key role in the successful implementation and optimization of HubSpot at a global scale, we’d love to hear from you!

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

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CRM System Specialist

Habasit

Posted today

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Job Description

Role description

The goal of the CRM System Specialist is to support the development and constant improvement of the global CRM platform. CRM System Specialist works in close cooperation with CRM Business Owner, Group IT, ERP and Data Warehouse. This position is part of the newly created global CRM Competence Center, which is located in Poland.

Your main challenges

Perform daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, error analysis)

Support the CRM system support during subsequent implementation phases and daily functioning within the scope of designated areas.

Establishing relationships with other company departments involved in the CRM project

Ensuring integration of CRM with ERP systems through cooperation with internal and external owners of business processes

Providing second level support through a system of complaints in related areas

Coordination of administrative activities in the CRM system

Establishing a documentation technique to maximize the coherence of CRM data and optimize data flow

Checking the correctness of data entered into the system and participation in the creation of technical means and organizational culture aimed at maintaining these data in a fixed order

Support for new users and existing users in the scope of new functionalities of the CRM system

Management of security and authorization problems

Authorization:

Analysis and resolution of problems with the CRM system at the administrative and architecture level

Performing advanced and complex tasks in the CRM system, such as mass data operations, building queries and reports, and creating e-mail templates

Customization and adaptation of CRM system settings and content depending on the needs

Monitoring of data validity, data migration and data integrity

Support in creating long-term strategic goals in terms of correctness of data and system settings

What we look for

Past experience of CRM implementation, ideally from the business perspective,

Thorough understanding of business processes in manufacturing/manufacturing service company,

Ideally: coming from IT area into the business or from strong Customer Care experience with CRM,

Fluent English in written and verbal form

Frequent business travel within EMEA

Communicative and proactive personality

Looking for stable and long term relationship with the employer,

Ambition to bring the employer to the leader’s position on the market applying state of the art CRM philosophy, system and processes

Experienced in the successful implementation of end to end SugarCRM, including integration with ERP and other business systems.

Demonstrable experience and the responsibility of running multiple overlapping projects.

Deep level in understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous).

The ability to demonstrate and communicate a clear (customer led) vision.

High level of numeracy and literacy skills.

Detail orientated with strong organizational skills.

Relevant experience in developing LEAN, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage.

Working in UK time zone

This advertiser has chosen not to accept applicants from your region.

CRM Implementation Specialist

Gurugram, Uttar Pradesh Customer Success

Posted today

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Job Description

Job Title

CRM Implementation Specialist

Description

We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and satisfaction.

Responsibilities

Implement and configure CRM systems tailored to the needs of mid-size clients.
Provide hands-on training sessions to client teams to facilitate smooth adoption of CRM systems.
Create detailed user manuals, training materials, and documentation.
Offer ongoing support during and after CRM implementation phases.
Work closely with sales, marketing, and customer service teams to optimize CRM utilization.

Qualifications

Bachelor's degree in Information Technology, Business, or related field.
Proven experience implementing CRM systems such as Salesforce, Microsoft Dynamics, or HubSpot.
Strong understanding of CRM workflows and business process mapping.
Excellent communication and interpersonal skills.
Ability to train diverse groups of users effectively.
Detail-oriented with strong organizational skills.

Skills

CRM software expertise (Salesforce, Microsoft Dynamics, HubSpot)
Training and presentation skills
Technical documentation writing
Business process analysis
Project management
Client relationship management

. Skillset Required: CRM software expertise, Training and presentation skills, Technical documentation writing, Business process analysis, Project management, Client relationship management

This advertiser has chosen not to accept applicants from your region.

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1,280 Crm Specialist jobs in India

CRM Specialist

Job Description

CRM Specialist (Salesforce)

Job Description

CRM Specialist (Hubspot)

Job Description

CRM System Specialist

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CRM Implementation Specialist

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