4,660 Guest Services jobs in India

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

Site Operations

Customer Service

Visitor Management

Candidate Specification

Experience

Task Skills

Personal Skills

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Brisbane Airport.

We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.

You might not have thought about working at the airport in Guest Services, but if you’ve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.

Problem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You’ll be the first face our guests see, so it’s important that you’re naturally caring and empathetic as you’ll be ambassadors for everything that makes Virgin Australia great.

You’ll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You’ll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

• Are at least 18 years of age
• Are an Australian Citizen or Permanent Resident
• Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
• Are happy working in a high-pressure environment
• Have transport to and from the airport, even at hours when public transport is not operating
• Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).
• Are comfortable being around cats and dogs who may travel with us from time to time 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• Free onsite physio
• Generous annual leave
• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
• Hospitality, retail, technology, beauty services and wellness discounts
• Extensive training from the industry’s best
• Career progression opportunities
• Full uniform and staff parking
• And a lot more…

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

We’re ready to hear from you. Apply now.

Job Title: Guest Services Associate

Location : Goa

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.

● Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

● Property Management Support:

○ Conduct inventory checks and maintain records.

○ Assist in the procurement of monthly supplies.

○ Step in as the property in-charge during the absence of the property manager.

● Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.

● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

● Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience

● A minimum of 6 months of industrial training or relevant experience in hospitality.

● A pleasant personality and excellent verbal and written communication skills.

● Final-year student or graduate from a Hotel Management program is preferred.

● Flexibility and enthusiasm for traveling across our properties.

What We Offer

● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.

● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.

● Additional Perks: Complimentary accommodation and meals provided by the company.

● The opportunity to work at multiple PAN India locations with a focus on West regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we

encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!