11,552 Technical Support Specialist jobs in India

Customer Service & Technical Support Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
Our client is looking for a dedicated and technically adept Customer Service & Technical Support Specialist to join their growing team in Kanpur, Uttar Pradesh, IN . This role requires individuals who are passionate about helping customers and possess strong problem-solving skills, with the ability to troubleshoot and resolve a wide range of technical issues. You will be the primary point of contact for customers, providing exceptional support through phone, email, and chat. The ideal candidate will have excellent communication skills, a patient demeanor, and a commitment to delivering outstanding customer experiences. You will be responsible for guiding customers through product features, troubleshooting complex problems, and escalating issues when necessary.
Key Responsibilities:
  • Provide first-line customer support and technical assistance via phone, email, and chat.
  • Diagnose and resolve customer issues related to software, hardware, and services.
  • Guide customers through product functionalities and features.
  • Escalate complex technical problems to higher-level support teams when necessary.
  • Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Contribute to the knowledge base by documenting common issues and solutions.
  • Adhere to established service level agreements (SLAs) and company policies.
  • Identify trends in customer issues and provide feedback to product development teams.
  • Continuously improve technical knowledge and customer service skills.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
  • Minimum of 2 years of experience in a customer service or technical support role.
  • Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
  • Excellent communication, listening, and interpersonal skills.
  • Ability to explain technical concepts in a clear and concise manner.
  • Patience, empathy, and a customer-centric approach.
  • Proficiency in using helpdesk software and CRM systems.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving and analytical skills.
  • Experience with troubleshooting common software and hardware issues.
This role is based in our client's office in Kanpur, Uttar Pradesh, IN . If you are a customer-focused individual with a knack for technology and a desire to help others, we encourage you to apply. Join us and be part of a supportive team dedicated to customer satisfaction.
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Technical Support Specialist

Noida, Uttar Pradesh Zafify

Posted today

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We’re Hiring: Technical Support Engineer – Smart Home Automation


Locations: Noida | Mumbai (Thane) | Pune (Central) | Rajkot

Industry: Smart Home Automation

Department: Technical Support


Must Requirements:


• B.E. in Electronics (mandatory)

• Strong wiring knowledge & understanding of phase/neutral connections

• R&D exposure

• Service & problem-solving experience in electronic/automation products

• Field work experience (home & site visits)


Job Responsibilities:


• Installation, configuration & troubleshooting of automation devices (IoT, networking, lighting, security).

• Diagnose & resolve hardware, software, and connectivity issues.

• Provide on site technical support to clients.

• Coordinate with R&D and sales teams for escalations.

• Maintain technical documentation and service reports.


Eligibility:


• Qualification: B.E. (Electronics/Electrical/IT)

• Experience: 2–4 years

• Age: 23–34 years


Compensation & Benefits:


• Salary: ₹19,000 – ₹23,000 per month (based on experience)

• Conveyance provided by company

• Accident insurance policy covered

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Technical Support Specialist

Pune, Maharashtra Russell Tobin

Posted 2 days ago

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Job Description

Job Role


Job Title: Technical Product Specialist and Application Delivery II

Location: Pune

Experience: 5+years

Notice Period: Immediate/15days

Shift: Flexible


Job Summary:


Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate with teams to resolve incidents, support deployments, and maintain documentation.


Key Skills:


Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.


Key Responsibilities:

  • Provide timely support for application and system issues (L1 & L2).
  • Monitor application performance and alerts.
  • Troubleshoot and resolve technical issues or escalate as required.
  • Support production deployments, patching, and configuration changes.
  • Develop and maintain system documentation and dashboards.
  • Collaborate with development, operations, and business teams.
  • Follow incident, change, and problem management practices.
  • Participate in shift-based or on-call support rotation.
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Technical Support Specialist

Hyderabad, Andhra Pradesh HighRadius

Posted 2 days ago

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Job Description

About Us:


HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.


Responsibilities:


  • Responsible for technical support of the product Implementation for various clients
  • Own the Tickets resolution by debugging the issue and provide resolution.
  • Troubleshooting Cloud UAT environment related technical issues.
  • Development of tools and utility to help in reduction of technical issues.
  • Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
  • Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
  • Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
  • Provide accurate information about our products, services, policies, and procedures.
  • Contribute to a team environment focused on achieving customer satisfaction goals.


Requirements:


  • 3-5 years of Java development/ Java Support experience using Java
  • Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
  • Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
  • Technical Consultant to have experience in technically mentoring and guiding new team members.
  • Technology Stack: Java, Hibernate, Spring, Struts, Micro Services


What You’ll Get

  • Competitive salary.
  • Fun-filled work culture ( )
  • Equal employment opportunities.
  • Opportunity to build with a pre-IPO Global SaaS Centaur.
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Technical Support Specialist

Karnataka, Karnataka First Brands Group, LLC

Posted 2 days ago

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Job description


First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.


We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.

Essential Duties & Responsibilities

  • Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.
  • Capture full call details & resolution using call handling database.
  • Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
  • Maintain and work with in assigned department metrics.
  • Assist with supporting customers and documenting data for market analytics.
  • Help customers trouble-shoot technical situations and provide solid technical advice.
  • Develop strong product knowledge on Trico Group products and uses
  • Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
  • Other duties and projects as assigned.

Education, Experience, and Skills

  • Mechanical/ Production Engineering degree.
  • Strong automotive knowledge required mechanic or technician work experience
  • Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
  • Proficient keyboarding skills required
  • Proficiency in using basic computer programs like excel and other database tools
  • Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus.
  • Possess skills in on-line database platforms.
  • Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
  • Be hardworking and motivated
  • US time zone : 5.30 pm. It works from the office.
  • Available to work one part-time Saturday per month
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Technical Support Specialist

New Delhi, Delhi Kinco Automation

Posted 2 days ago

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About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.


About the Job:

We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

  • Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability
  • Other work assigned by leaders

Required Qualifications:

  • Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
  • Should have rich experience in Robot industry solution, added advantage
  • Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
  • Available to travel as per requirement across India
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Technical Support Specialist

Karnataka, Karnataka Kinco Automation

Posted 2 days ago

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Job Description

About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.


About the Job:

We are looking for a skilled and motivated Technical Support Specialist at Bangalore, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

  • Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability
  • Other work assigned by leaders

Required Qualifications:

  • Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
  • Should have rich experience in Robot industry solution, added advantage
  • Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
  • Available to travel as per requirement across India
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Technical Support Specialist

Noida, Uttar Pradesh BeFiSc

Posted 2 days ago

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About the Company

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.


Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.


Key Responsibilities :

  • Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
  • Troubleshoot and resolve technical problems related to APIs and other system integrations.
  • Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
  • Document client interactions and maintain an accurate record of issue resolutions.
  • Proactively identify areas for improvement in support processes to reduce escalation rates.
  • Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

  • Qualifications :

    • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
    • Proven experience in a client-facing tech support role, preferably handling API-related queries.
    • Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
    • Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
    • Exceptional verbal and written communication skills.
    • Ability to work collaboratively with teams and adapt to a fast-paced environment.


    Preferred Skills :

    • Experience with customer service tools and platforms.
    • Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
    • Basic coding or scripting knowledge (e.g., Python) is beneficial.

    What We Offer :

    • A collaborative and innovative work environment.
    • Opportunities for professional growth and skill development.
    • Competitive compensation and benefits package.


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    Technical Support Specialist

    641001 Coimbatore, Tamil Nadu ₹35000 Monthly WhatJobs

    Posted 1 day ago

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    Job Description

    full-time
    Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional assistance to their customer base. This role is integral to ensuring customer satisfaction by resolving technical issues promptly and efficiently. You will be the primary point of contact for customers experiencing problems with our client's products or services, diagnosing issues, troubleshooting hardware and software problems, and guiding users through step-by-step solutions. Responsibilities include logging and tracking customer interactions, escalating complex issues to higher-level support or engineering teams, and documenting solutions and common issues for knowledge base contribution. The ideal candidate will possess strong problem-solving skills, excellent communication and interpersonal abilities, and a patient, customer-focused demeanor. A solid understanding of operating systems, common software applications, and basic networking concepts is required. Previous experience in a technical support or customer service role is highly advantageous. You will be expected to work collaboratively with team members to share knowledge and improve support processes. This is a customer-facing role located in Coimbatore, Tamil Nadu, IN , requiring on-site presence to deliver direct support. This role offers a fantastic opportunity to grow within a supportive team and contribute to maintaining high standards of customer service.
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    Technical Support Specialist

    440001 Nagpur, Maharashtra ₹32000 Annually WhatJobs

    Posted 2 days ago

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    Job Description

    full-time
    Our client is seeking a proactive and customer-focused Technical Support Specialist to join their growing team. This hybrid role offers a great opportunity to provide essential technical assistance to users while enjoying a flexible work arrangement. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, and escalating complex problems to senior support staff when necessary. Maintaining accurate records of customer interactions and technical issues is crucial. You will also play a role in creating and updating support documentation and FAQs to empower users. The ideal candidate will have a strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Excellent troubleshooting and problem-solving skills are a must, along with outstanding verbal and written communication abilities. A patient and empathetic approach to customer service is essential. Previous experience in a technical support or helpdesk role is highly preferred. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira) would be an advantage. You will be a key point of contact for users, ensuring their technical needs are met efficiently and effectively, contributing to overall customer satisfaction. This role is based in **Nagpur, Maharashtra, IN**, with a structured hybrid model balancing remote work with essential in-office collaboration. Join our dedicated team and help us deliver exceptional support.
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