6,908 Technical Support Specialist jobs in India
Technical Support Specialist
Posted today
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Job Description
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As an IT Support Support Professional, you'll be the backbone of our technical support, ensuring seamless system performance and exceptional client experiences. Your key responsibilities include:
* Delivering prompt, effective support to client systems by troubleshooting issues, answering queries, and restoring operations swiftly.
* Communicating clearly with clients, team members, and leadership to resolve issues and maintain high customer satisfaction.
* Installing, configuring, and maintaining virtual servers and software, replicating reported issues, and applying security patches and updates.
* Documenting customer interactions, issues, and resolutions with precision and clarity.
* Continuously enhancing technical expertise through industry publications, manuals, and diagnostic tools.
* Authoring technical notes and troubleshooting guides to empower customer support teams.
Designing and implementing process improvements to boost efficiency and elevate user satisfaction.
**Required technical and professional expertise**
* 4+ years of progressive IT experience with a strong focus on customer service.
* Hands-on expertise with Linux operating systems (Red Hat preferred).
* Proven ability to diagnose and resolve technical issues efficiently.
* Exceptional problem-solving skills and clear, concise communication (written and verbal).
* Ability to provide detailed, step-by-step technical guidance to users.
* Certifications in AWS, Azure, VMware, or IBM Cloud are a plus.
**Preferred technical and professional experience**
Bachelor's degree in Computer Science, Information Technology, or a related field
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical support specialist
Posted today
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Job Description
**Position Title:** Technical Support Specialist
**Reporting To:** Lead Technical Support Specialist
Lyric HCM by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers. You have a passion for solving challenging problems and learning new technology. This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team.
At Lyric HCM by ADP, we strive for every interaction to be driven by our **CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.**
**Responsibilities** **:**
+ Develop and maintain in-depth knowledge of ADP's Lyric HCM.
+ Responsible for providing tier 1 & 2 technical support to Lyric HCM customers.
+ Triage tier 3 queries and utilize product knowledge to accurately route or escalate tickets to appropriate internal teams.
+ Manage issues reported by customers from initial contact to resolution submitted through an incident management system.
+ Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely manner.
+ Prioritize and resolve service requests and incidents within predetermined SLAs.
+ Maintain internal knowledgebase and external documentation.
+ Contribute to departmental initiatives and identify opportunities for process improvement.
**Requirements:**
+ Strong written and verbal communication skills
+ Critical thinker with strong organizational and time management skills
+ Ability to be empathetic, compassionate, responsive and resourceful.
+ A strong curiosity and the ability to learn quickly.
+ Ability to effectively communicate and collaborate cross-functionally with Customer Success, Product and Engineering Teams
+ Creative problem-solving and analytical skills
+ Ability to work in a challenging and fast-paced environment.
+ Ability to multi-task, prioritize work and adapt to changing environments.
+ Open to work in shifts. (UK shift: 2.30 PM to 11.30 PM, US shift: 9.00 PM to 6.00 AM, ANZ Shift 5:30Am - 1PM)
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Technical Support Specialist
Posted 1 day ago
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**What You'll Do on a Typical Day :**
You will be providing end user support in Amex GBT's Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.
+ Provide end user support to all Amex GBT users.
+ Provide 24 hour support for critical requests.
+ Provide incident management for technology issues.
+ Prioritization of mission critical incidents over non-mission critical incidents.
+ Escalate to appropriate Information Technology team when necessary.
+ Ensure incidents are resolved in a timely manner.
+ Support computer hardware/software to Amex GBT users.
+ Provide vendor escalation for Amex GBT end users.
**What We're Looking For :**
+ Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware
+ technical issues
+ Excellent interpersonal and customer service skills
+ Bachelor's degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration.
+ ServiceNow ticket system experience
+ Hardware/ Software troubleshooting and repair skills on:
+ PC's
+ Laptops
+ MAC's
+ Tablets
+ Mobile phones
+ Printers
+ Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
+ Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
+ Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.
+ Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
+ Requires excellent judgment and outstanding customer service abilities to service end users.
+ Self-motivated and the ability to function with minimal instruction.
+ Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.
**Location**
Gurgaon, India
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
Technical Support Specialist
Posted 8 days ago
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Global Service Desk Specialist
Job Description
The Opportunity
Under the direction of the IT Manager, the GSD will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at Teladoc you will enjoy true teamwork and lots of fun!
Responsibilities
- PC/Mac hardware installation & troubleshooting
- Desktop software installation and troubleshooting for local and remote users
- Provide Desktop support and problem solving to end-users
- Tracking of hardware and software additions/changes
- Create / Update FAQ’s and other technical documentation
- Participate in creation and editing of IT Support Standard Operating Procedures
- Provide escalation support for Helpdesk Technicians
- Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.
- Communicate the issue statuses and resolutions to stakeholders in a timely manner.
- Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
- Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
- Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word
- Keep peers and manager informed of trends, significant problems and delays.
- Identify and escalate client issues which may require changes to procedures, standards and systems.
- Participate in after hours and weekend coverage as needed.
- Perform other related duties as requested.
Candidate Profile
- Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
- 1-6 years’ experience working within a Help Desk, Call Center or NOC environment
- Understanding of IT Ticketing Systems
- Able to work independently as well as in a team.
- Excellent customer service, organizational and prioritizing skills
- Knowledge of:
- PC/Mac configuration, general network operating systems and network topologies/protocols
- Windows operating systems and Microsoft Office products
- Mac OS
- Active Directory user administration
- Remote access technologies (VPN, SSO)
- Automated application deployment (a plus)
- Microsoft certifications a plus
- Disk level imaging solutions
- Strong troubleshooting and research skills – highly curious in nature
- Excellent verbal and written communication skills
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Job Title: Technical Support Specialist
Location: Mumbai
Department: Technical Support
Experience Level: 2-3 Years
Job Description
Role:
We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues, & Assistance with telecom regulatory guidelines.
Role description
• Assist clients by connecting on remote calls, responding to technical queries (via Support Tickets) related to the 2Factor's API Platform
• Checking Database (MySQL) & Server Logs (Unix) to troubleshoot SMS delivery issues
• Using API Testing tools (Postman) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients
• Reporting & Following up with Telecom Operators / Partners to resolve identified issues
• Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications (CRM, Marketing tools, etc)
Skill Sets:
• 2+ Years of experience in Database Queries (MySQL, Linux)
• Hands-on experience with API Testing Tools (Like Postman)
• Excellent communication & interpersonal skills
• Proactive, self-motivated, willing to learn, and a strong team player
• Knowledge and working experience in any 1 Scripting Language would be a bonus (Like Unix, Python, GoLang, PHP etc)
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
About the Role:
We are looking for a highly motivated and technically skilled Ad Tech Technical Support Specialist to join our team. In this role, you will act as the primary point of contact for troubleshooting and resolving issues related to advertising campaigns, programmatic deals, and platform integrations. Your expertise will help bridge the gap between advertisers, publishers, and our internal product and engineering teams.
Key Responsibilities:
- Provide timely and accurate technical support to clients, focusing on campaign setup, delivery, performance issues, and deal troubleshooting.
- Diagnose and resolve complex issues related to ad tags, tracking, discrepancies, targeting, and delivery in real-time bidding (RTB) environments.
- Understand and support private marketplace (PMP) and programmatic guaranteed (PG) deals involving DSPs, SSPs, and ad servers.
- Collaborate with advertisers, publishers, and internal stakeholders to ensure successful campaign execution and optimization.
- Monitor and troubleshoot integrations with third-party platforms (e.g., Google Ad Manager, DV360, TAM, etc.).
- Escalate unresolved issues to Engineering or Product teams and follow up to ensure resolution.
- Document technical issues and solutions to build a knowledge base for internal and external users.
- Stay updated on the latest trends in ad technology and programmatic advertising.
Required Qualifications:
- 1-3 years of experience in Ad Tech, preferably in a technical support, ad operations, or client-facing engineering role.
- Strong understanding of digital advertising ecosystems, including SSPs, DSPs, ad servers, and programmatic workflows.
- Hands-on experience with campaign trafficking, deal setup (PMP, PG), and ad performance metrics.
- Familiarity with debugging, ad tag inspection, and log analysis.
- Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders.
- Problem-solving mindset with strong attention to detail.
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
About Us:
Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.
About the role:
The Technical Support Specialist is responsible for providing technical assistance to customers,
installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of
company products, services, partner integrations, client business practices and possess
effective communication skills with a genuine desire to understand the client’s technical needs
and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,
employ agile thinking to solve problems and provide meaningful insights into the daily technical
issues of our clients.
Responsibilities:
● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
● Overtakes call center communications when intervention to solve a problem escalated issues
● Submit Salesforce cases to escalate issues that require external escalations
● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
● Provide a high level of actionable insight and data analysis to provide value for our customers.
● Partners with TSM 2 to identify and solve higher level issues
● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
●Ensures compliance with Rently best practices while following established policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Required Skillsets:
● Previous experience in a client-facing or account management role
● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
● Strong analytical and problem-solving skills.
● Proven ability to work in a fast paced, team centered work environment
● Partners with TSS 2 to identify and solve higher level issues
● Technical aptitude and ability to identify alternative solutions to customer issues.
● Ability to handle multiple, critical, high priority issues with a sense of urgency .
● Proficiency with Google Suite Products.
● Excellent communication– verbal, written, interpersonal with strong active listening skills.
● Detail-oriented and dependable, with a positive and inquisitive attitude.
● Ability to multitask, prioritize, and collaborate
● Exhibit a high degree of self-motivation, drive and a proactive nature.
Hours:
- Operating in US hours
- Be ready to work on night shifts and during weekends based on the work schedule
Professional Commitment:
Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.
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Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
We are looking for IT graduates with 1–2 years of experience who have a basic understanding of JavaScript, API integration, and related concepts.
The ideal candidate should be capable of addressing basic customer complaints and possess strong communication skills. As this is a role in the service sector, candidates must be smart, proactive, and quick on their feet.
Key Responsibilities:
- Troubleshooting and Problem Solving: Identify and resolve technical issues related to application integration.
- Customer Communication: Communicate effectively with customers, understand their concerns, and guide them toward solutions.
- Documentation and Knowledge Base: Maintain accurate records of customer interactions, issues, and resolutions. Contribute to building and updating the knowledge base.
- Training and Guidance: Provide users with training and guidance on how to use the application effectively.
- Escalation: Recognize when to escalate complex issues to senior support staff or engineering teams.
- Continuous Learning: Stay updated with the latest technology trends and industry best practices.
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
About Us:
Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.
About the role:
The Technical Support Specialist is responsible for providing technical assistance to customers,
installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of
company products, services, partner integrations, client business practices and possess
effective communication skills with a genuine desire to understand the client’s technical needs
and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,
employ agile thinking to solve problems and provide meaningful insights into the daily technical
issues of our clients.
Responsibilities:
● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
● Overtakes call center communications when intervention to solve a problem escalated issues
● Submit Salesforce cases to escalate issues that require external escalations
● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
● Provide a high level of actionable insight and data analysis to provide value for our customers.
● Partners with TSM 2 to identify and solve higher level issues
● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
●Ensures compliance with Rently best practices while following established policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Required Skillsets:
● Previous experience in a client-facing or account management role
● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
● Strong analytical and problem-solving skills.
● Proven ability to work in a fast paced, team centered work environment
● Partners with TSS 2 to identify and solve higher level issues
● Technical aptitude and ability to identify alternative solutions to customer issues.
● Ability to handle multiple, critical, high priority issues with a sense of urgency .
● Proficiency with Google Suite Products.
● Excellent communication– verbal, written, interpersonal with strong active listening skills.
● Detail-oriented and dependable, with a positive and inquisitive attitude.
● Ability to multitask, prioritize, and collaborate
● Exhibit a high degree of self-motivation, drive and a proactive nature.
Hours:
- Operating in US hours
- Be ready to work on night shifts and during weekends based on the work schedule
Professional Commitment:
Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Job Summary:
We are looking for a detail-oriented and customer-focused Technical Support professional to assist users with hardware, software, and system issues. The role involves troubleshooting, providing timely resolutions, and maintaining user satisfaction.
Key Responsibilities:
- Basic qualifications, graduation / Diploma in electronics/ IT Hardware / CCNA Certification
- Hands on experience in trouble shooting & configuration of IT products.
- Scope of work: conducting POC/ installation & commissioning of IT products / trouble shooting/ D-CIM products.
- own two wheeler must.
- Communication Skill: English / Hindi & Kanada
Requirements:
- Bachelor’s degree in IT, Computer Science, or related field
- 1–3 years of experience in a tech support or helpdesk role
- Strong knowledge of operating systems (Windows, macOS, Linux)
- Familiar with networking concepts, troubleshooting tools