8,525 Technical Support Specialist jobs in India
Technical Support Specialist - Customer Service
201301 Noida, Uttar Pradesh
₹35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is looking for a dedicated and technically proficient Technical Support Specialist to join their Customer Service team in **Noida, Uttar Pradesh, IN**. This role is crucial in providing timely and effective technical assistance to customers, resolving hardware and software issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a strong aptitude for troubleshooting, and a passion for helping customers resolve their technical challenges. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems with software applications, operating systems, and hardware; guiding customers through step-by-step solutions; escalating complex issues to higher-level support teams when necessary; and documenting all customer interactions and resolutions accurately. You will also be involved in updating knowledge base articles and providing feedback to product development teams to improve user experience. This hybrid role offers a blend of on-site collaboration and remote work flexibility. We are seeking a patient, empathetic, and detail-oriented individual who can effectively communicate technical information to non-technical users. If you have a knack for problem-solving and enjoy providing excellent customer service in a technology-driven environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Escalate unresolved issues to appropriate internal teams and follow up on resolution.
- Document all support interactions and technical solutions in the CRM system.
- Create and maintain knowledge base articles and FAQs for common issues.
- Identify recurring technical problems and suggest improvements to products or services.
- Assist in the setup and configuration of customer systems and software.
- Gather customer feedback and share it with relevant departments.
- Ensure customer satisfaction by delivering timely and effective support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in technical support or customer service role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and analytical skills.
- Superior communication and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Customer-centric approach with a high degree of patience and empathy.
- Experience with CRM and ticketing systems is a plus.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Specialist
122015 Gurgaon, Haryana
₹35000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a diligent and customer-centric Customer Service & Technical Support Specialist to join their team in Gurugram. This role is crucial in ensuring our clients receive timely and effective assistance with their technical inquiries and product-related issues. You will be the first point of contact for customers, providing troubleshooting support, resolving issues, and escalating complex problems as needed. A commitment to delivering exceptional customer experiences is paramount. The role involves a combination of remote work and on-site team collaboration.
Key Responsibilities:
Qualifications:
This hybrid role requires flexibility, with specific days designated for remote work and others for in-office collaboration and team building. If you are passionate about technology and customer satisfaction, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Provide technical support and troubleshooting for software and hardware issues.
- Guide customers through product features, functionalities, and solutions.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to the appropriate technical teams or supervisors.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Participate in ongoing training to stay updated on product knowledge and support best practices.
Qualifications:
- Proven experience in customer service or technical support roles.
- Strong understanding of common computer hardware and software issues.
- Excellent communication, active listening, and problem-solving skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience and empathy when dealing with customer concerns.
- Ability to multitask and manage time effectively.
- Bachelor's degree or equivalent experience in a relevant field.
- Experience with (mention specific relevant software/hardware if applicable) is a plus.
This hybrid role requires flexibility, with specific days designated for remote work and others for in-office collaboration and team building. If you are passionate about technology and customer satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist - Customer Service
302001 Jaipur, Rajasthan
₹30000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team in **Jaipur, Rajasthan, IN**. This role is essential for ensuring our clients receive exceptional support for their technical inquiries and issues. The ideal candidate will be proficient in troubleshooting software and hardware problems, guiding users through step-by-step solutions, and providing a positive customer experience. Responsibilities include responding to customer support tickets via email, phone, and chat, diagnosing and resolving technical issues efficiently, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions. You will also be responsible for contributing to the knowledge base by documenting common issues and solutions. A strong aptitude for learning new technologies and software applications quickly is paramount. The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is critical. This position requires a patient, empathetic, and highly organized individual who thrives in a fast-paced environment. Excellent communication and interpersonal skills are a must, along with a proven ability to manage multiple tasks simultaneously. The role is based in our **Jaipur, Rajasthan, IN** office, requiring your presence to provide hands-on support and engage with the team directly. We are committed to providing a supportive work environment where you can grow your technical support skills and career. Join us to make a tangible difference in customer satisfaction and contribute to the success of our client's products.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
Pune, Maharashtra
Alp Consulting Ltd.
Posted 4 days ago
Job Viewed
Job Description
Job Title: Technical Support Engineer – Desktop Support
Location: Pune, India
Experience: 5 to 8 years
Job Type: Full-Time
Roles and Responsibilities:
- Provide technical support to end users via phone, email, or chat for desktop, laptop, and printer-related issues.
- Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software .
- Ensure timely resolution of incidents by efficiently managing tickets through ITIL-based ticketing systems .
- Collaborate with cross-functional internal teams to resolve complex or escalated technical issues .
- Maintain detailed and accurate documentation of support cases and solutions.
- Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
- Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.
Desired Candidate Profile:
- 5 to 8 years of hands-on experience in a similar technical support role.
- Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.
- Proficient in using ITIL-based ticketing tools for tracking and resolving customer requests.
- Strong troubleshooting skills for common desktop applications (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
- Excellent communication and interpersonal skills to interact with clients and team members effectively.
- Ability to work independently and prioritize multiple support requests in a fast-paced environment.
- Familiarity with remote desktop support tools and enterprise-level configuration standards.
Preferred Qualifications:
- ITIL Foundation Certification (preferred)
- Microsoft or CompTIA Certifications (added advantage)
Work Location: Pune, India
Work Mode: Onsite / Hybrid (As per business requirements)
Joining: Immediate to 15 Days (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
Noida, Uttar Pradesh
Birlasoft
Posted 11 days ago
Job Viewed
Job Description
Technical Skillset Needed:
- Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
- AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
- DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).
Role Responsibilities:
- Proactive monitoring and incident management for OnePay Program applications and infrastructure.
- Root cause analysis and resolution of production issues.
- Coordination with development, QA, and business stakeholders for escalated incidents.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
Bengaluru, Karnataka
Ascendion
Posted 11 days ago
Job Viewed
Job Description
Job Title :: Technical Support Engineer
Location :: Bengaluru, India
Minimum 8+ years of relevant experience
Shift Timing :: Rotational shift or weekend working
Must have skills:
- SQL
- Application Support
- Azure Cloud/Fundamentals
- Ticketing System
Job Description:
- Strong communication & collaboration.
- Experience in Agile.
- SLA-bound incident handling.
- Familiarity with Windows Server, IIS.
- Log analysis and user ticket triaging.
- Report escalation process and create metrics/trend of tickets.
- Azure fundamentals (app insight, app registration renewal, config update, Secret management etc.)
- Application basic structure( Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
Should Have Skills:
- App layer awareness (frontend/backend).
- Knowledge of browser configs, session/caching issues.
- Security and access management (e.g., AD roles).
Good to Have Skills:
- Scripting (PowerShell).
- Basic SQL queries.
- Awareness of WAF/firewall issues.
About Ascendion:
- Ascendion is transforming the future of technology with AI-driven software engineering.
- Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
- Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
- Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
Pune, Maharashtra
Alp Consulting Ltd.
Posted 4 days ago
Job Viewed
Job Description
Job Title: Technical Support Engineer – Desktop Support
Location: Pune, India
Experience: 5 to 8 years
Job Type: Full-Time
Roles and Responsibilities:
- Provide technical support to end users via phone, email, or chat for desktop, laptop, and printer-related issues.
- Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software.
- Ensure timely resolution of incidents by efficiently managing tickets through ITIL-based ticketing systems.
- Collaborate with cross-functional internal teams to resolve complex or escalated technical issues.
- Maintain detailed and accurate documentation of support cases and solutions.
- Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
- Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.
Desired Candidate Profile:
- 5 to 8 years of hands-on experience in a similar technical support role.
- Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.
- Proficient in using ITIL-based ticketing tools for tracking and resolving customer requests.
- Strong troubleshooting skills for common desktop applications (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
- Excellent communication and interpersonal skills to interact with clients and team members effectively.
- Ability to work independently and prioritize multiple support requests in a fast-paced environment.
- Familiarity with remote desktop support tools and enterprise-level configuration standards.
Preferred Qualifications:
- ITIL Foundation Certification (preferred)
- Microsoft or CompTIA Certifications (added advantage)
Work Location: Pune, India
Work Mode: Onsite / Hybrid (As per business requirements)
Joining: Immediate to 15 Days (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical support specialist Jobs in India !
6
Technical Support Specialist
Noida, Uttar Pradesh
Birlasoft
Posted 4 days ago
Job Viewed
Job Description
Technical Skillset Needed:
- Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
- AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
- DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).
Role Responsibilities:
- Proactive monitoring and incident management for OnePay Program applications and infrastructure.
- Root cause analysis and resolution of production issues.
- Coordination with development, QA, and business stakeholders for escalated incidents.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
Bengaluru, Karnataka
Ascendion
Posted 4 days ago
Job Viewed
Job Description
Job Title :: Technical Support Engineer
Location :: Bengaluru, India
Minimum 8+ years of relevant experience
Shift Timing :: Rotational shift or weekend working
Must have skills:
- SQL
- Application Support
- Azure Cloud/Fundamentals
- Ticketing System
Job Description:
- Strong communication & collaboration.
- Experience in Agile.
- SLA-bound incident handling.
- Familiarity with Windows Server, IIS.
- Log analysis and user ticket triaging.
- Report escalation process and create metrics/trend of tickets.
- Azure fundamentals (app insight, app registration renewal, config update, Secret management etc.)
- Application basic structure( Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
Should Have Skills:
- App layer awareness (frontend/backend).
- Knowledge of browser configs, session/caching issues.
- Security and access management (e.g., AD roles).
Good to Have Skills:
- Scripting (PowerShell).
- Basic SQL queries.
- Awareness of WAF/firewall issues.
About Ascendion:
- Ascendion is transforming the future of technology with AI-driven software engineering.
- Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
- Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
- Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
395001 Surat, Gujarat
₹400000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in Surat. This hybrid role offers a dynamic blend of remote work and office-based collaboration. You will be the first point of contact for customers experiencing technical issues with our products and services. Responsibilities include diagnosing and resolving hardware and software problems, providing step-by-step technical guidance to users, and documenting customer interactions and resolutions accurately. You will be expected to manage support tickets effectively, prioritize issues, and ensure timely and satisfactory resolutions. Excellent communication skills are essential, both written and verbal, as you will be communicating complex technical information to users of varying technical expertise. A strong understanding of operating systems, network fundamentals, and common software applications is required. You will also be responsible for escalating unresolved issues to senior support staff or relevant departments. The ability to multitask, manage your time efficiently, and work under pressure is crucial. We are looking for individuals who are proactive in identifying potential issues and contributing to knowledge base articles and FAQs. Training will be provided on our specific product suite, but prior experience in a technical support or helpdesk environment is a significant advantage. This role is ideal for someone who thrives on solving problems and enjoys helping people. Join our client's supportive team and make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
9