15,956 Technical Support Specialist jobs in India

• Provide outstanding customer service and technical support to clients via multiple channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to software, hardware, and services.
• Guide customers through product setup, usage, and troubleshooting steps.
• Escalate complex technical issues to appropriate internal teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively assist customers.
• Identify trends in customer inquiries and feedback to suggest product or service improvements.
• Contribute to the development of help articles, FAQs, and other support resources.
• Ensure customer satisfaction by delivering timely and effective solutions.
• Adhere to company policies and procedures for customer service and data privacy.
• Collaborate with team members to share knowledge and best practices.
• Meet or exceed key performance indicators (KPIs) for response time and resolution rates.

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and ticketing systems.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and as part of a team.
• Technical aptitude and a quick learning ability.
• Experience in a remote work setting is advantageous.

Job Title - Helpdesk Support Engineer

Years of Experience - 4 - 12 Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You’ll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.G., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What’s Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor’s degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.G., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and resolving technical issues related to the company's products or services.
• Providing in-depth technical support and guidance to customers, escalating issues when necessary.
• Documenting customer interactions, issues, and resolutions in the CRM system.
• Developing and maintaining comprehensive troubleshooting guides, FAQs, and knowledge base articles.
• Training and mentoring junior customer service representatives on product knowledge and support procedures.
• Identifying trends in customer issues and providing feedback to product development and engineering teams.
• Ensuring customer satisfaction by offering proactive solutions and a positive support experience.
• Managing customer complaints and resolving them effectively and efficiently.
• Participating in product updates and training sessions to stay knowledgeable about new features and services.
• Contributing to process improvements within the customer support department.
• Achieving and exceeding key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
• Assisting in the onboarding of new customers and providing initial setup support.
• Collaborating with sales and marketing teams to understand customer needs and market feedback.
• Representing the company's values and commitment to excellent customer care.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service and technical support roles.
• Strong understanding of software, hardware, and network troubleshooting.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Experience in mentoring or supervising junior team members is a strong advantage.
• Ability to work effectively under pressure and manage multiple priorities.
• Familiarity with ITIL best practices is a plus.
• Adaptability to learn new products and technologies quickly.

• Associate's or Bachelor's degree in a relevant field, or equivalent practical experience.
• 5+ years of experience in customer service and technical support roles.
• Proven ability to troubleshoot and resolve complex technical issues.
• Excellent communication, listening, and interpersonal skills.
• Strong command of written and verbal English.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in training or mentoring junior team members.
• Knowledge of (mention specific relevant technologies if applicable, e.g., SaaS, networking, hardware).
• Customer-focused mindset and a passion for problem-solving.

• Provide first-level technical support and customer service to end-users.
• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Troubleshoot and resolve technical issues related to software, hardware, or services.
• Guide customers through product features, installation, and usage.
• Escalate complex technical problems to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and report recurring issues to product development and quality assurance teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction through excellent service.
• Stay updated on product knowledge and support procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with computer systems, operating systems, and common software applications.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patient and empathetic demeanor when interacting with customers.
• Basic understanding of networking concepts is a plus.

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in customer service and technical support, with a proven ability to resolve complex technical issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in troubleshooting common software and hardware issues.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong documentation and knowledge base creation skills.
• Familiarity with (mention specific industry or product type, e.g., SaaS, networking hardware) is a significant plus.

• Provide first-level technical support and customer service to clients via phone, email, and chat.
• Troubleshoot and resolve complex technical issues related to our software/products.
• Guide and mentor junior customer support representatives, fostering a supportive and efficient team environment.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify recurring customer issues and provide feedback to product development and engineering teams.
• Escalate critical issues to senior management or relevant departments when necessary.
• Track and manage customer support tickets, ensuring timely resolution and customer satisfaction.
• Monitor support queues and agent performance, ensuring service level agreements (SLAs) are met.
• Assist in the onboarding and training of new customer support staff.
• Contribute to the development and implementation of improved customer support processes and tools.
• Collect customer feedback to identify areas for product and service enhancement.
• Ensure a high level of customer satisfaction and build strong customer relationships.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a lead or supervisory role.
• Proven ability to troubleshoot and resolve technical issues across various platforms.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts clearly to non-technical users.
• Experience in training and mentoring support staff.
• Ability to work independently and collaboratively in a remote environment.
• Familiarity with cloud-based services and SaaS products is a plus.