Explore numerous help desk positions, focusing on technical support and customer service roles. These jobs involve troubleshooting technical issues, answering queries, and ensuring customer satisfaction. Opportunities exist for individuals with strong communication skills and a knack for problem-solving. These positions are crucial for maintaining smooth operations and providing essential support to end-users.68 Help Desk jobs in India
IT Help Desk /Technical Help Desk
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
IT Help Desk /Technical Help Desk
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
Help Desk Representative
Posted 9 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
EXECUTIVE - HELP DESK
Posted today
Job Viewed
Job Description
Help Desk Excecutive
Posted today
Job Viewed
Job Description
Job Description
We are looking for a Help Desk Excecutive
Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Help Desk Excecutive serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Duties include
answering calls, emails and chat & log support tickets.
Required Experience and Qualifications
Good communication skill and basic computer knowledge required
Any Graduation
Apply here
Help Desk Executive
Posted today
Job Viewed
Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary:
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA
What the job involves:
Helpdesk Management
Report Management
Team Player
Support FM functions in case of necessity
Location:
On-site –Chennai, TNScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
IT Help Desk
Posted today
Job Viewed
Job Description
We are a privately-held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals. PGE manages businesses that operates in both Canada and the United States, employing over 450 people nationally. We are a multicultural, equal-opportunity employer.
Position Requires: Providing Tier 1 & 2 Technical Support
**Responsibilities**:
- Administer, configure, and trouble shoot servers
- Ensuring the integrity of data storage and backup systems
- Monitor security logs from various security devices including servers, firewalls and antivirus tools
- Anticipating problems and resolving them before they impact users when possible
- Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
- Configures and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange.
- Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
- Develop and maintain documentation in the knowledge base system.
- Administering LAN, WAN, internet/intranet.
- General support as required by the IT Manager
Experience, Qualifications and Skills
- A diploma/degree from a recognized post-secondary program in computer technology.
- Previous experience in help desk, network and server administration is preferred
- Certifications on server administration, security and cloud services is helpful
- Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required.
- Basic knowledge of ITIL.
- Ability and willingness to work after hours
- Team player and strong work ethics
- Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
- Multi-task and manage a variety of diverse requests from a variety of users and levels
- Responsible for identifying shortcomings and implement continuous improvement initiatives.
Work Location: Work from Office
Shift Timings: Rotational Shift
Salary Upto: ₹5000
**Salary**: ₹1,500.00 - ,000.00 per month
Schedule:
- Evening shift
- Night shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
Be The First To Know
About the latest Help desk Jobs in India !
Help Desk Representative
Posted today
Job Viewed
Job Description
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints timely
- Knowing our products inside and out so that you can answer questions.
- Taking prompt action on customer query & the incidents as per standard process
- Keeping records of customer interactions, transactions, comments and complaints as per standard process
- Communicating and coordinating with colleagues as necessary.
- Ensure to follow all compliances related to work flow.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.