14,567 Help Desk jobs in India

Description

Eligibility:

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Role Description

This is a full-time, on-site role for a Help Desk Specialist located in Pune. The Help Desk Specialist will be responsible for providing technical support, assisting with troubleshooting and resolving issues with desktop computers, and offering excellent customer support. The role involves addressing user inquiries, diagnosing problems, and ensuring timely solutions to maintain smooth operations.

Qualifications

• Technical Support and Help Desk Support skills
• Experience in Troubleshooting and working with Desktop Computers
• Strong Customer Support skills
• Excellent problem-solving abilities and attention to detail
• Good communication and interpersonal skills
• Ability to work effectively in a team and manage time efficiently
• Experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

About the Role

We are hiring an IT Help Desk / Support Engineer to provide technical support to employees and ensure smooth functioning of IT systems. The role involves troubleshooting hardware, software, and network issues, and maintaining IT infrastructure for daily operations.

Key Responsibilities

• Provide first-level support for laptops, desktops, printers, and networking devices.
• Respond to and resolve IT support tickets (hardware, software, email, and application issues).
• Install, configure, and update operating systems, applications, and security tools.
• Manage user accounts, access rights, and system permissions.
• Monitor and maintain LAN/WAN, Wi-Fi, and VPN connectivity.
• Escalate complex issues to senior IT team or vendors when required.
• Maintain IT documentation, asset inventory, and support logs.

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support/help desk. (Freshers with strong technical skills can also apply.)
• Knowledge of Windows/Mac OS, MS Office, and networking basics.
• Familiarity with firewall, antivirus, and data security practices is a plus.
• Strong problem-solving, communication, and customer service skills.

Benefits

• Competitive salary + performance incentives.
• Exposure to modern IT systems and enterprise-level support.
• Career growth in IT infrastructure and cybersecurity.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Experience Level : 2 to 4 years

Work Mode : Work from Office

Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM

Work Mode : Work From Office

Interview Mode : Face to Face

Experience

2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role.

Technical Skills:

* Proficient in macOS and Apple hardware/software troubleshooting.

* Strong Windows installation and troubleshooting skills (Windows 10 and 11).

* Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell).

* Microsoft Office 365 Administration and application support.

* Familiarity with Active Directory.

Communication & Professionalism:

* Must communicate effectively in a fast-paced team environment.

* Ability to think critically and troubleshoot beyond KB articles or scripted responses.

* Familiar with IT terminology and best practices, including SLA, KPI, CSAT, and ITIL v4.

Help Desk Competencies:

* Experience handling T1/T2/T3-level issues with strong time management and prioritization.

* Knowledge of when and how to escalate tickets appropriately.

* Capable of triaging, categorizing, and prioritizing tickets accurately.

* Consistently provides detailed documentation and ticket notes.

* Proven ability to maintain quality service under high ticket and call volumes, in alignment with Penumbras IT standards and SLAs.

Preferred Skills

* Experience troubleshooting printers (Zebra, HP, Canon, Konica).

* Familiarity with Intune, SCCM and JAMF (JAMF 100 certification preferred).

* Remote support experience with RDP and Bomgar.

* Experience using ServiceNow or similar ticketing systems.

* Basic asset management knowledge.

* Tier 1 networking troubleshooting (e.g., IP configuration, ping, Wi-Fi issues).

* Understanding of DHCP, DNS, RDP, and other network fundamentals.

* Ability to create and maintain knowledge base articles and troubleshooting documentation

Interested candidates can share their updated resumes to

Position
: Helpdesk Coordinator

Location
: Bhopal

Experience
: Minimum 2 - 3 years

Qualification
: Graduate

Role Overview

We are seeking an experienced Helpdesk Coordinator to act as the single point of contact (SPOC)
for all users of the State Data Center. The candidate will be responsible for incident management, coordination with OEMs, ticket tracking, escalation, and reporting.

Key Responsibilities

• Act as SPOC for all users of the State Data Center.
• Receive incident-related communication via phone, mail, and web interface.
• Validate incident details and generate trouble tickets.
• Assign tickets to the relevant engineer or specialist for resolution.
• Initiate spare requests with OEMs for RMA (replacement of failed parts).
• Follow up with OEMs/onsite engineers for incident closure.
• Update incident records upon resolution and maintain the asset database.
• Support engineers with knowledgebase updates.
• Escalate unresolved incidents to specialists/project manager.
• Generate incident reports and OEM performance reviews.
• Manage CA Help Desk package (minimum 2 years' hands-on experience required).

Desired Skills & Competencies

• Good understanding of ITIL processes (Incident/Change/Problem Management).
• Experience with ticketing tools such as CA Help Desk, ServiceNow, or Remedy.
• Strong communication and coordination skills.
• Ability to handle escalations and vendor management.
• Analytical mindset with report generation skills.

We are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.

Key Responsibilities:

• Provide L1/L2 technical support for US-based end-users.
• Install, configure, and troubleshoot issues during software/application installations.
• Manage and support virtual devices / VDI environments.
• Log, track, and resolve tickets using ticketing tools (ServiceNow, Jira, Zendesk, Freshdesk, etc.).
• Diagnose and resolve hardware, software, and basic network connectivity issues.
• Assist in user account management, password resets, and access issues.
• Document incidents, resolutions, and troubleshooting steps in the system.
• Escalate unresolved issues to higher-level teams and follow up until closure.
• Ensure tickets are resolved within agreed SLAs and maintain high client satisfaction.

Required Skills & Experience:

• 25 years of IT Help Desk / Technical Support experience.
• Strong knowledge of software/application installation and troubleshooting.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar).
• Hands-on experience with virtual devices / VDI environments.
• Familiarity with Windows and Mac OS environments.
• Basic understanding of network troubleshooting (IP, DNS, VPN, Wi-Fi issues).
• Strong communication skills, with prior experience supporting US clients.
• Customer-oriented mindset with ability to multitask and prioritize.