Find numerous service desk jobs across India, encompassing roles in 6,254 Service Desk jobs in India
Service Desk-service Desk
Posted today
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**Here's how you'll contribute**:
You'll do this by:
Core Skills:
Desired Skills:
**How we’d like you to lead:
**Advantage Zensar**
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
- Putting people first
- Client-centricity
- Collaboration
Customer Service Desk
Posted today
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**Designation: Customer Service Desk**
**Gender: Male**
**Age: Around 25**
**Fresher/Exp.: Fresher/Exp. 1 year**
**Salary: 15000**
**Time: 9 am - 7 pm**
**Job description**
- **Quotation Preparation**:
- **Follow up clients/customers**:
- **Customer Handling**:
- **Advance payment 50% of the products & services**
**Salary**: From ₹15,000.00 per month
Jadwal:
- Morning shift
Upah Tambahan:
- Commission pay
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
Customer Service Desk
Posted today
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Experience -3-5 years
Rotational Shift: 24/7 support
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹800,000.00 per year
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Morning shift
- Night shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service desk: 4 years (preferred)
- Application support: 4 years (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
Customer Service Desk
Posted today
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- Follow10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius of any staff
- Follow “Lean time equals Learn Time” principle at all times
**Complaint Management**:
- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution
**Facilitation**:
- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls
**Service assurance**
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers - GAN/ID
**Reporting**
- **Daily**:Checklist update on share point. SM & CSM to review daily report
- **Weekly**: In-store meeting with SM & CSM to review service performance
**Hygiene standards(Daily)**:
- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts
Attend daily store briefing**Customer Service**
- Follow10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius of any staff
- Follow “Lean time equals Learn Time” principle at all times
**Complaint Management**:
- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution
**Facilitation**:
- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls
**Service assurance**
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers - GAN/ID
**Reporting**
- **Daily**:Checklist update on share point. SM & CSM to review daily report
- **Weekly**: In-store meeting with SM & CSM to review service performance
**Hygiene standards(Daily)**:
- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts
Attend daily store briefing
**Competencies**:Process & result orientation, Customer Focus, Excellent Interpersonal effectiveness, Conflict Management & resolution, Good Written and Spoken language skills
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Leave encashment
- Provident Fund
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
Service Desk
Posted 8 days ago
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Job Description
Job Role - Service Desk
Experience Range: 5 to 8 years.
Job Locations: Hyderabad
Job Description
Must Have:
- Good verbal and written communications skills
- Must be able to enunciate clearly over the telephone
- Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
- Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
- 7/365 availability is required. 24x7 shift model
- Good troubleshooting skills in MS Office tools, Mail Client (Outlook), Printers and basic networking Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system
Service Desk
Posted 8 days ago
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TCS hiring!
Role: Service Desk
Location: Bangalore Walk in drive only
experience: 2-4
Must Have:
- "Voice and chat support
- Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support
- Excellent Customer handling/soft skills
- Logging incidents and service requests and manage their lifecycle
Willingness to learn"
Service Desk
Posted 8 days ago
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Dear Candidate!
Greetings from TCS !
Role: Service Desk
Location: Chennai
Experience Range: 4 to 7 Years
Job Description:
- Act as a technology Environment Specialist to support activities like software deployments, configurations, and releases from DEV to PROD - AND - environment management, support, and triage in DEV to PAT (while consulting with existing L2 and L3 teams for PROD).
- Role and Responsibilities (Accountabilities): All scope applicable to AMCB ARE team profile within ITS
- Perform automated and manual deployments within TD Ecosystems (OpenStack, VMC, Azure) as applicable from DEV to PROD
- Perform technical triage, support, and remediation skills as part of a larger environment management function from DEV to PAT
- Contribute/Create system documentation and process documentation to ensure a robust capability exists within the team that is easily transferable and trainable for additional team members
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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Service Desk
Posted 8 days ago
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TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Experience Range: 3 – 5 Yrs
What we are looking for
Must Have
Roles and Responsibilities:
- Should be customer centric and understand the Service Desk (SD) support function.
- Candidate should be proficient in written and verbal English to provide the required IT services.
- Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
- Ready to work support during weekend also as per monthly roster.
- Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
- Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
- Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
Minimum Qualification:
- 15 years of full-time education
Interested candidates kindly share your CV to for further discussion
Face to Face interview on 5th July 2025 (Saturday ) at TCS Location in Bangalore/Chennai
Disclaimer: We encourage you to register at for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.
Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.
Regards
Nafisa Begum
HR-Talent Acquisition
Tata Consultancy Services
Service Desk
Posted 8 days ago
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Job Description
TCS hiring!
Role: Service Desk
Location: Chennai
Experience: 3-6
Must Have:
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends
- Good functional knowledge of desktop/hardware/messaging/networks
- Excellent communication skills
Must have International voice process experience
Service Desk
Posted 8 days ago
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Job Description
Dear Candidate!
Greetings from TCS !
Role: Service Desk
Location: Chennai
Experience Range: 4 to 7 Years
Job Description:
- Experience of working with customer in Global Delivery Model
- Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in IT Service Desk.
- Manage work load coming into Service Desk using the resources available (onsite, offshore) and ensuring effective delivery.
- Responsible for delivery of all Risk and Audit activities.
- Propose improvements in Service Desk line with business requirements and with vision of changing technology.
- Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations
- Ability to coach and encourage less experienced members of the team
- Clear understanding and ability to articulate the IT services provided, how they are used and impact of non-availability
- Take a hands-on approach to managing the daily workload of the Service Desk, ensuring all calls are being properly handled, prioritized, and progressed, customers are kept informed, and communications and customer service are of the highest standard.
- To own, review, and revise the ITIL Service Operation Policies, Processes, and Procedures pertaining to the role and regularly report on their performance using a range of KPIs and metrics. These include Incident, Even and Access Management and Request Fulfilment.
- In collaboration with other team managers across Onsite and Offshore, manage the configuration of the IT Service Management and call logging tool so that all call types are managed as efficiently and effectively as possible.
- Compile and maintain the workflows, processes, and procedures used by Support Analysts in their day to day roles following ITIL standards.
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.