7,472 Service Desk jobs in India

• First point of contact for all end user reported issues or requests

• ypically provides technical support for Internal and External customers

• R sponsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

• A plies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

• T kes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

• E calates complex problems to the Remote Support Engineering staff or Field Engineering

• M intains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system

• S pport multiple clients through customer service professionalism and insight

• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.
• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received through self-service; issues received via call center queues
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, troubleshooting standard software)
• troubleshoot all technical and non-technical issues presented by customers using all tools and resources available

Helper in trading shop.he should be bike rider also.

**Salary**: ₹10,000.00 - ₹13,000.00 per month

Day range:

- Weekend only

Shift:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support (preferred)
- total work (preferred)

**Speak with the employer**
+91

**Esko** is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.
**Veralto** is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World's Most Vital Resources.
Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.
**Veralto's Product Quality & Innovation companies** -Esko, Linx, Pantone, Videojet, and X-Rite-help package and protect the world's food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
**Veralto's Water Quality companies** -Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS-help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
**Job Description**
The **Service Desk Engineer** is responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment. This role will be located in **_Bangalore_** _and this role is_ **_ON-Site._**
**In this role, a typical day will look like:**
· Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
· Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
· Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
· Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
· Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
· Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
· Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
· Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.
**The essential requirements of the job include:**
· Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
· 1-3 years of experience is required as a Service Desk Engineer or Technical support.
· Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
· Familiarity with remote support tools and technologies.
· Active Directory User Administration.
· Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
· Customer-centric approach with a passion for delivering exceptional customer service.
· Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
· Ability to work independently and collaboratively in a fast-paced and dynamic environment.
· Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
· Flexible to work in different shifts to provide 24/7 support.
**What We Value**
We believe that real breakthroughs come from teams that think big and respect each other's differences - different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers' most pressing needs. And we would love to have you on this journey with us! Apply today.
**Our Culture**
More important than what we do is how **we operate together** as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
**Our Values**
+ We serve humanity with purpose and integrity
+ We unlock ingenuity for customer success
+ We deliver results as a team
+ We continually improve for enduring impact
**Our offer**
+ We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.
+ A career with ESKO will push you and challenge you, providing growth opportunities and the
+ prospects to advance your career.
+ If you are a driven high achiever, you will work with committed, like-minded people, giving you the
+ support to reach your full potential.
+ At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.
**Equal Opportunity:**
**Veralto Corporation and** all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.
**Primary Purpose of Position:**
The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk
Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.
Key Accountabilities:
+ Be willing to find answers to all questions addressed to them.
+ Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.
+ Obtain and evaluate all relevant information to handle inquiries.
+ Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
+ Advise customers on appropriate action.
+ Identify and appropriately escalate situations requiring urgent attention.
+ Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.
+ Stay current with system information, changes and updates
+ Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.
+ Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.
+ Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
+ Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.
+ Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.
+ Follow standard Service Desk operating procedures;
+ Accurately log all interactions using ticketing software.
+ Process forms according to procedure.
+ Manage customers' accounts.
+ Participate in an on-call rotation if required.
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 22/07/2025 06:07:42
**Req ID:** 1000961

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.
**Primary Purpose of Position:**
The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk
Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.
Key Accountabilities:
+ Be willing to find answers to all questions addressed to them.
+ Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.
+ Obtain and evaluate all relevant information to handle inquiries.
+ Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
+ Advise customers on appropriate action.
+ Identify and appropriately escalate situations requiring urgent attention.
+ Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.
+ Stay current with system information, changes and updates
+ Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.
+ Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.
+ Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
+ Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.
+ Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.
+ Follow standard Service Desk operating procedures;
+ Accurately log all interactions using ticketing software.
+ Process forms according to procedure.
+ Manage customers' accounts.
+ Participate in an on-call rotation if required.
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 11/07/2025 06:07:33
**Req ID:** 1000921

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.
**Primary Purpose of Position:**
The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk
Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.
Key Accountabilities:
+ Be willing to find answers to all questions addressed to them.
+ Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.
+ Obtain and evaluate all relevant information to handle inquiries.
+ Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
+ Advise customers on appropriate action.
+ Identify and appropriately escalate situations requiring urgent attention.
+ Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.
+ Stay current with system information, changes and updates
+ Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.
+ Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.
+ Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
+ Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.
+ Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.
+ Follow standard Service Desk operating procedures;
+ Accurately log all interactions using ticketing software.
+ Process forms according to procedure.
+ Manage customers' accounts.
+ Participate in an on-call rotation if required.
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 25/02/2025 12:02:05
**Req ID:** 1000794